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Comfort Inn-Pocono Mountain

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Route 940, White Haven, PA 18661
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Comfort Inn-Pocono Mountain
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113 Reviews from our TripAdvisor Community

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Traveler rating
    43
    38
    21
    5
    6
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34
32
9
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Arnold, Maryland
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

They actually charge money for this place. It's dirty, old, worn and most of the staff are not nice.....except for Kati. She was the only staff person who delivered exceptional customer service. They allow pets toward the back of the building on all floors. They also allow people to leave their dogs in the room alone. We had a barking... More 

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Oshawa, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel was great.. we only stayed one night as a stop over on our road trip... staff were great hotel clean breakfast great... Only problem we had was finding a great place to eat... very small community & it was later in evening when we arrived so McDonald's was dinner Hotel is conveniently located off highway & we would def... More 

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Philadelphia
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

As the title said, this hotel was good enough. Our room seemed clean and included a very comfortable kind size bed with lots of nice pillows. We used the indoor pool and the pool itself seemed clean, but there was a group of giant ants in one corner of the pool room. As far as service went, Heather went above... More 

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Pittsburgh, Pennsylvania
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Truly one of the best Comfort Inns I've stayed in. Nice area, friendly staff and, if you are staying a while, the rooms are much larger than your standard room of this class. This is partly offset by a slightly smaller than normal bathroom, but I'll take the trade - it is the first room in a long time where... More 

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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Acceptable enough place to stay the night, but definitely could use an overhual. The building is fairly old so I understand some dings or scratches here or there, but they need to do some fixer upper work in some of the small areas. The door to our floor actually gets stuck in the frame momentarily, because the outer cover is... More 

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Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 24, 2015

I stayed at this Comfort Inn on a Sunday night. It was fairly empty and I was beat after spending the day in the sun. I was relieved to find the hotel right off the I80/476 interchange. The hotel is in good repair, even with ongoing renovation in the restaurant wing. My room was clean- I felt housekeeping did an... More 

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Doylestown, Pennsylvania
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 18, 2015

My family and I have been here on multiple occasions. The staff is always pleasant and the rooms are very clean. They have a great hot breakfast every morning with Great selection to choose from. Heather the manager has put together a great staff. A must stay!!

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Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Always a pleasure to have the you and your family as guests! ~Heather More 

1 review
1 of 5 stars Reviewed June 9, 2015 via mobile

This place was seriously awful. We stayed here because we couldn't get a reservation across the street with our friends. We got bitten by bugs, the lady at the front desk was nasty, she was yelling at another guest when we checked out on Sunday. We didn't even speak with her upon check out as we did not want to... More 

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Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We’re very sorry you were not satisfied with your stay. The feedback we receive from our valued guests, like you, enables... More 

East Islip, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 8, 2015

Friendly staff, nice lobby, room pretty clean,no problems checking in. The hotel is very dated and worn. Floors 2 and 3 are below ground and had a musty smell could figure where floor one was but the lobby is on the 4(ground floor). I can say just about every piece of furniture in the room needed to be replaced. Free... More 

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Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely,... More 

Flushing, New York
1 review
4 of 5 stars Reviewed June 4, 2015

The place is clean and the great thing is that t has a mocrowave and fridege in the room. Nice plasma TV which had good channnels including HBO. The kids love that MCdonald is acroos the street! The pool was not working. The breakfast was very good. It had lots of wide variety! I was there for the memorial weekend... More 

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Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Thank you very much for your review, I'm delighted to hear that you found the location and the accommodations to be suitable to your needs. We hope to welcome you again soon. Take care! ~Heather More 

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