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All 6 White Haven hotels

Comfort Inn-Pocono Mountain

2.0 of 5 Hotel   |   Route 940, White Haven, PA 18661
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Comfort Inn-Pocono Mountain
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72%
Ranked #1 of 6 hotels in White Haven
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Mark W Doylestown, Pennsylvania
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77 people have reviewed this hotel

Traveler rating
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    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
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English first
Doylestown, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My family and I have stayed at this hotel on multiple occasions. The front desk staff is AMAZING! Very friendly staff and decent sized room makes it a very enjoyable stay. It's a must stay if visiting the area with a very reasonable room rate as well.

Was this review helpful? Yes 1
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Thank you for taking the time to write a review about your recent stay. Its always pleasant to see familiar faces at the hotel. We look forward to seeing you and your family again 😊 Heather More

New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Our family stayed here for one night during a nearby whitewater rafting weekend trip. It is a good value. The outside appearance of the hotel is older, and not confidence inspiring, given the closed-up restaurant next door. However, the inside is presentable. The staff are friendly, the hotel is clean as was our room. There is an indoor pool, a... More

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Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Heather More

Texas
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First, Lauren at the front desk was an amazing help to us! We had flown from Dallas to Baltimore and driven to the Poconos when we walked in on Tuesday July 15 looking for a room, after the one we had booked at a different hotel in the area was found to be not acceptable. Lauren was able to match... More

Was this review helpful? Yes
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

wrightfamilyfm~ We would like to thank you for taking the time to review your experience at the Comfort Inn Pocono Mountain. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I will definitely let Lauren know how much you appreciated her customer service. Thank... More

Cleveland, Ohio
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I think this is the 6h time i've been here. The room is always great (many times I get a suite for no extra charge!). The breakfast is excellent and the staff is very friendly and helpful. I will be back!

Was this review helpful? Yes
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Ed F~ We appreciate your feedback and your continued loyalty. We would look forward to seeing you in the future. Enjoy the rest of your summer :) ~Heather More

Bethlehem, Pennsylvania, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 18, 2014

Last year the hotel was somewhat shabby and needed, at the very least, repainting. This year, except for a leak in the lobby from the heavy rains, the hotel looked *much* better. The beds were in better shape and the pile of varied firmness pillows guaranteed that anyone could get comfortable. The staff was helpful and professional.

Was this review helpful? Yes 1
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Iva F~ Thank you for reviewing us and giving us another opportunity to serve you. We always strive to bring the best guest experience that we can, and we are thrilled we met your expectations!. We hope you come back and stay with us the next time you are in the beautiful Pocono Mountains. Thanks again, Heather More

Pocono Summit, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

We stayed here for one night prior to leaving on our full honeymoon, the night of our wedding and it was awesome...clean, great jacuzzi, great staff...kudos to the manager Heather for a first class effort....

Was this review helpful? Yes 1
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Michael S~ Thank you so much for your recent review and kind words. I will share your review with my team to help encourage them to keep up the good work. I hope you are still enjoying your new marriage as if you were forever on your honeymoon :) Remember if you ever need a weekend away to help you... More

Bridgewater, New Jersey
Top Contributor
55 reviews 55 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed July 12, 2014

We were very happy with this hotel. Our rooms were large, had fridges and microwaves, the air conditioning worked very well, and the price was very reasonable. Our beds were very comfortable, and we slept well. I would recommend getting a room facing away from rt 940--we did, and couldn't hear any cars at all. The breakfast selection was a... More

Was this review helpful? Yes 1
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

weemurree ~ Thank you for taking the time to write a review about your recent stay with us. I am happy to hear you enjoyed your stay. I will definitely share your thoughts with my staff and discuss how we could improve the Breakfast... maybe with different variety of items. Suggestions are always welcomed :) ~ Heather More

Vienna, Virginia
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 29, 2014

The manager does not care about guests' comfort or problems. The front staff told us the wrong time for breakfast; relying upon her statement, we came down for breakfast only to find all food gone. When I talked with Front desk staff Janice and Rachel, they apologized and offered us a 25% discount and told me to have hotels.com call... More

Was this review helpful? Yes 3
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

Stefanie S~ I am truly sorry that you feel that you were mislead to not getting to enjoy breakfast, the hotel did offer you and your family everything they still had available at the time, unfortunately for the hot items we were simply waiting for our food delivery. Our breakfast hours are posted at the Front Desk and even though... More

Brockport
Contributor
16 reviews 16 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 28, 2014

My family and I stayed there for a soccer tournament this past weekend. The hotel interior was dated and the room was on the lower floor. When you looked out the window you looked at a concrete wall. The breakfast was okay. The one bright spot was the front desk staff. Their customer service was second to none. They went... More

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 20, 2014

My husband and I picked this for a quick getaway for our anniversary... from the minute we checked in the staff was very courteous and friendly..everything was clean ... loved the pool and the hot breakfeast is always a plus... would definatly stay here again

Was this review helpful? Yes 3
Heatherwaltz, General Manager at Comfort Inn-Pocono Mountain, responded to this review

irish168~ Thank you for taking the time to write a review about your Anniversary weekend with us, it thrills me that you enjoyed your stay! We look forward to seeing you again! ~Heather More

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Additional Information about Comfort Inn-Pocono Mountain

Address: Route 940, White Haven, PA 18661
Phone Number:
Location: United States > Pennsylvania > Luzerne County > White Haven
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn-Pocono Mountain 2*
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Also Known As:
Comfort Inn-Pocono Mountain Hotel White Haven
Comfort Inn White Haven
White Haven Comfort Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
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100

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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