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All 5 West Mifflin hotels

Holiday Inn Express Hotel & Suites West Mifflin

2.5 of 5 Hotel   |   3122 Lebanon Church Road, West Mifflin, PA 15122
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Ranked #3 of 5 Hotels in West Mifflin
A recent review
4 of 5 stars reviewed 1 week ago
J G
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74 reviews from our community

Traveler rating
    29
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    9
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    6
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23
16
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We had a large group with several rooms and the staff was quick to check us all in-they put us all together and even switched a room for friends who had a room that did not have a fridge. We were there to celebrate a birthday and one of the only complaints was that the birthday person did not get... More

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Thank you! Your words are very encouraging! We are glad that we were able to add greatness to your celebration experience. I am very very proud of all of our staff and I can't wait to use your review for motivation for them to keep up the good work! On a side note, it was truly a pleasure meeting all... More

Reston, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Have stayed here many times for business over the last three years. Always outstanding! Breakfast is first rate and the people behind the counter: Yolonda and Ray during the day are outstanding. So is Fred in who does maintenance. Rooms are always very clean and everyone helpful and friendly! A great place!

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

We appreciate the time you took out of your busy schedule to rave about your great experience at our Holiday Inn Express and Suites Pittsburgh - West Mifflin! We value all feedback from our guests. It especially means so much when someone tells us, "job well done"! Here at our hotel we love to build partnership. You see it all... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2014 via mobile

Its a really nice hotel all the staff was very nice but alyssa was by far the nicest she really went the extra mile to make sure I was satisfied and happy when I do come back shes the reason why. Alaetra was great as well very well mannered very nice kept telling me if I need anything to let... More

Was this review helpful? Yes 2
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

A huge thank you for your outstanding kudos for our Front Desk team. We are very fortunate to have built a service oriented staff that do not simply come to work to collect a pay check. We have developed a dedicated family of individuals that love their jobs because of the guests' who stay with us. They are focused on... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2014

Since this was my first business trip, I went for the hotel closest to my destination. Upon check-in, I was greeted by David, who upgraded my room & was extremely helpful! The room was great - clean & didn't smell, & actually way more than I expected. The mini-fridge & microwave made my short stay better, and the fabulous jacuzzi... More

Was this review helpful? Yes 1
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

We would like to sincerely thank you for your outstanding review! We are happy to hear that you had a fantastic stay and that you found our level of service to be better thank expected! Our primary goal is to always provide clean, modern rooms with great amenities at a great rate and to show each guest better than expected... More

Cresskill, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

My husband and I booked the jacuzzi room for our anniversary since we were travelling for other reasons and requested early check-in. However, when we arrived later than expected, the room wasn't ready. Checking later, the room still wasn't ready due to a full house the night before and we were disappointed. The front desk manager, David, not only gave... More

Was this review helpful? Yes 2
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Thank you for your kind and awesome review! This is exactly how I train each and every one of my staff members to embrace hospitality at our Holiday Inn Express - Pittsburgh, West Mifflin. Our hotel is a very popular one. It is not rare for our hotel to sell out quickly. Our dedicated housekeeping staff work very hard to... More

Gaithersburg, Maryland, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 12, 2014

My family was in town for a funeral and we could not have been more pleased with the staff during our stay. David, Joanne, Ray and team were extremely accommodating and made sure we had everything we needed. Thanks so much for making a difficult situation so enjoyable!

Was this review helpful? Yes 1
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

I could not be happier that you found our service and staff to be so amazing! You witnessed and experienced hospitality and service at its best. Each of our staff members thank you for your written form of applause. We anxiously await for any future opportunities to meet your lodging needs! More

Berryville, Virginia
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 5, 2014

We stayed the weekend of 6/27/14 for two nights and had a nice stay. The staff was all very friendly and the breakfast in the morning was convenient and very good (my 4 yo loved the pancake machine). During the day there was water and lemonade in the lobby which was a great perk in the hot afternoons. The cons... More

Was this review helpful? Yes 2
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

We want to sincerely thank you for your review! It is great to know that you found were happy with your stay. You saw for yourself the commitment our staff has for providing awesome guest service. We are thrilled to learn that you enjoyed the breakfast in the mornings and the snacks in the evenings. That is what it is... More

Edmond, Oklahoma
1 review
5 of 5 stars Reviewed August 4, 2014

Hotel was clean. Breakfast was amazing. Staff was friendly when we checked in and when we were eating breakfast. The beds were soft and clean. The manager personally brought a crib to our room before we even got there. Parking was easy. They had Bath & Body Works shampoo and conditioner and lotion. There were NO bed bugs at all... More

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Thank you for the great review! I am proud, to say the least, that we exceeded your expectations! You saw for yourself what we want each and every guest to experience. Consistent excellent customer service and clean comfortable rooms along with a great breakfast to kick of your day! Keep us in mind the next time you travel. It is... More

Philippi, West Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 2, 2014

The hotel was nice, super comfy beds and excellent staff. The bathrooms were smaller than a lot of hotels we have stayed in and there were some issues with the linens but overall nice stay. The staff was very friendly especially the manager , David. There was an issue with our credit card but he worked through it so that... More

Was this review helpful? Yes 1
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

I sincerely appreciate the time you took to share your thoughts about our hotel and about our staff. In my opinion it can take years to form a loyal relationship with a guest. Lets face it you have a lot of choices out there and you want to make a well informed decision when making a certain brand your "hotel... More

Usakos, Namibia
Contributor
19 reviews 19 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 2, 2014

We stayed for a few days going to Kennywood and then a Pirates game. The breakfast was great. They had a pancake machine. Wow! Big eating area too. We enjoyed our stay. The hotel was clean and the staff was nice. Not the most convenient area if spending most of your time in downtown but if doing Kennywood like we... More

Was this review helpful? Yes 1
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

We appreciate the fact that you took time out of your busy schedule to share your thoughts about our hotel! Thank you! We often hear a lot of praise about our excellent customer service throughout each department of our hotel. We hear many guests rave about the cleanliness and the comfort of our modern guest rooms. We even hear people... More

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Additional Information about Holiday Inn Express Hotel & Suites West Mifflin

Address: 3122 Lebanon Church Road, West Mifflin, PA 15122
Phone Number:
Location: United States > Pennsylvania > West Mifflin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Mifflin 2.5*
Number of rooms: 91
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Also Known As:
Holiday Inn Express Hotel West Mifflin
Holiday Inn Express Hotel And Suites
Holiday Inn West Mifflin
West Mifflin Holiday Inn

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