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Holiday Inn Express Hotel & Suites West Mifflin

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3122 Lebanon Church Road, West Mifflin, PA 15122
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Holiday Inn Express Hotel & Suites West Mifflin
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Holiday Inn Express Hotel & Suites West Mifflin
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82 reviews from our community

Traveler rating
    36
    23
    9
    8
    6
See reviews for
24
17
4
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Manheim, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights in this Holiday Inn Express. Although the surrounding area in Pittsburgh is really quite drab, this hotel was booked for me by the company I was traveling with. It was like finding a little gem after a grueling five-hour drive in fog and rain, and getting lost. When I arrived later than expected at the hotel,... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise on Tripadvisor.com and to thank you for taking a minute out of your busy day to tell us about your experience. Given the very nature of the hotel business, the hours are long and demanding. Day... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 13, 2015

I was in the hotel business for 7 years and could not of been any happier with our visit. My daughter and I stayed there for a week for a business trip and I was very pleased with the service and room quality! Everyone was so nice there! I would highly recommend staying here to anyone!!! Great job! Keep up... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

When we get any 5 star review from one of our previous guests it is cause to celebrate! It is even more exciting coming from someone such as yourself, who has worked in the industry! You know all of the hard work and dedication it takes behind the scenes to create an atmosphere tailored to the needs of so many... More 

New Jersey
Top Contributor
58 reviews 58 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed February 11, 2015

Stayed here last weekend, and I can't begin to say how gracious and polite the staff are. It was really nice. They attended to every thing we asked. The rooms were really nice, had a fridge and microwave with a huge tv. We told them the reasons for our stay and we got a bereavement price, which was nice. The... More 

Was this review helpful? Yes 1
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Dear Sunrize119, We send our deepest condolences to you and your family during your time of loss. We know that when a loved one passes away you have a lot on your plate. That is exactly why we created the Bereavement rate that you talked about in your review. We try to make it easier on families while grieving the... More 

Williamsburg, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 18, 2015

I had a reservation and I had to cancel it because I got stuck in Philadelphia due to weather. Bridges were closed as well as the turnpike. It was passed the time I had to cancel without any penalties when I called the hotel the manager David Cook answered and told me there would be no problem he would refund... More 

Was this review helpful? Yes 1
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Maggie, I cannot even begin to tell you how grateful I am for your outstanding review of our service here at the Holiday Inn Express and Suites Pittsburgh - West Mifflin! It is guests like yourself who motivate me to come to work every day. We believe with all our heart that what sets us aside from other local hotels... More 

Reston, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2015

I had another great stay in West Mifflin, Holiday Inn. As usual everyone, Jenice, Shawn, Fred and Cory were great and made my stay comfortable and constructive. I taught a class there the next morning and it went very well, with everything provided on time. Even though they are about to go through a remodel you would have never known... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

One of my favorite things about working in the hospitality industry is the friends that I make. When guests love us so much that they return time after time, we get to know them like family. It is awesome to get to know so many great people like you! We are glad that our Holiday Inn Express and Suites has... More 

Woodford, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2014

I have stayed at several different hotels in the West Mifflin, PA area over the years and none compared to the Holiday Inn. The front desk personnel were very friendly and helpful at all times. The breakfast buffet was awesome with extensive hot and cold selections including a pancake maker. My personal favorite was the fresh cinnamon rolls! The manager,... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Our mission here at the Holiday Inn Express West Mifflin is to be "wonderful in every category" and we are thrilled to hear you tell everyone that we have met that goal! We do everything that we do for one simple reason. We want to be the best hotel in the area. Basically, we love our guests and we work... More 

pittsburgh
Top Contributor
76 reviews 76 reviews
75 hotel reviews
206 helpful votes 206 helpful votes
4 of 5 stars Reviewed November 29, 2014

I stayed here to visit family as I used to live in Pittsburgh. The staff here really are incredible. I was granted an early check in and late check out without a flinch, sigh, or face. That is impressive! Ray was great at the desk, the woman who worked second shift this past weekend was helpful with my requests. Whoever... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

We are celebrating today because of your awesome review! We have truly taken the IHG mission to create great hotels that guests love to heart. We live by those words and everything we do is a reflection of our mission to do just that! When a guest leaves a review online it is basically my report card of how I... More 

Mckeesport
Contributor
15 reviews 15 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 17, 2014

I stay at a lot of hotels and was a little hesitant about staying at a holiday inn since the one in Boston Tewksbury to be exact was a horrific experience but as soon as I walked in the door and was greeted by a friendly staff member I knew this was going to be different the front desk help... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

I am thrilled that from the moment you walked through the doors you experienced hospitality at its best! As you witnessed, I train my staff to be zeroed in and focused on our guests from the moment the doors slide open and someone steps through them. You see, we know that there are a lot of hotels out there and... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 14, 2014

We had a large group with several rooms and the staff was quick to check us all in-they put us all together and even switched a room for friends who had a room that did not have a fridge. We were there to celebrate a birthday and one of the only complaints was that the birthday person did not get... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Thank you! Your words are very encouraging! We are glad that we were able to add greatness to your celebration experience. I am very very proud of all of our staff and I can't wait to use your review for motivation for them to keep up the good work! On a side note, it was truly a pleasure meeting all... More 

Reston, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Have stayed here many times for business over the last three years. Always outstanding! Breakfast is first rate and the people behind the counter: Yolonda and Ray during the day are outstanding. So is Fred in who does maintenance. Rooms are always very clean and everyone helpful and friendly! A great place!

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

We appreciate the time you took out of your busy schedule to rave about your great experience at our Holiday Inn Express and Suites Pittsburgh - West Mifflin! We value all feedback from our guests. It especially means so much when someone tells us, "job well done"! Here at our hotel we love to build partnership. You see it all... More 

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