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Holiday Inn Express Hotel & Suites West Mifflin

2.5 of 5 3122 Lebanon Church Road, West Mifflin, PA 15122
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Holiday Inn Express Hotel & Suites West Mifflin
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Holiday Inn Express Hotel & Suites West Mifflin
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79 reviews from our community

Traveler rating
    33
    23
    9
    8
    6
See reviews for
24
17
4
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (12)
  • Jun-Aug only
    (33)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (10)
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Williamsburg, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

I had a reservation and I had to cancel it because I got stuck in Philadelphia due to weather. Bridges were closed as well as the turnpike. It was passed the time I had to cancel without any penalties when I called the hotel the manager David Cook answered and told me there would be no problem he would refund... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Maggie, I cannot even begin to tell you how grateful I am for your outstanding review of our service here at the Holiday Inn Express and Suites Pittsburgh - West Mifflin! It is guests like yourself who motivate me to come to work every day. We believe with all our heart that what sets us aside from other local hotels... More 

Reston, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I had another great stay in West Mifflin, Holiday Inn. As usual everyone, Jenice, Shawn, Fred and Cory were great and made my stay comfortable and constructive. I taught a class there the next morning and it went very well, with everything provided on time. Even though they are about to go through a remodel you would have never known... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

One of my favorite things about working in the hospitality industry is the friends that I make. When guests love us so much that they return time after time, we get to know them like family. It is awesome to get to know so many great people like you! We are glad that our Holiday Inn Express and Suites has... More 

Woodford, Virginia
1 review
5 of 5 stars Reviewed December 15, 2014

I have stayed at several different hotels in the West Mifflin, PA area over the years and none compared to the Holiday Inn. The front desk personnel were very friendly and helpful at all times. The breakfast buffet was awesome with extensive hot and cold selections including a pancake maker. My personal favorite was the fresh cinnamon rolls! The manager,... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Our mission here at the Holiday Inn Express West Mifflin is to be "wonderful in every category" and we are thrilled to hear you tell everyone that we have met that goal! We do everything that we do for one simple reason. We want to be the best hotel in the area. Basically, we love our guests and we work... More 

pittsburgh
Top Contributor
76 reviews 76 reviews
75 hotel reviews
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed November 29, 2014

I stayed here to visit family as I used to live in Pittsburgh. The staff here really are incredible. I was granted an early check in and late check out without a flinch, sigh, or face. That is impressive! Ray was great at the desk, the woman who worked second shift this past weekend was helpful with my requests. Whoever... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

We are celebrating today because of your awesome review! We have truly taken the IHG mission to create great hotels that guests love to heart. We live by those words and everything we do is a reflection of our mission to do just that! When a guest leaves a review online it is basically my report card of how I... More 

Mckeesport
Contributor
13 reviews 13 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2014

I stay at a lot of hotels and was a little hesitant about staying at a holiday inn since the one in Boston Tewksbury to be exact was a horrific experience but as soon as I walked in the door and was greeted by a friendly staff member I knew this was going to be different the front desk help... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

I am thrilled that from the moment you walked through the doors you experienced hospitality at its best! As you witnessed, I train my staff to be zeroed in and focused on our guests from the moment the doors slide open and someone steps through them. You see, we know that there are a lot of hotels out there and... More 

Senior Contributor
21 reviews 21 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 14, 2014

We had a large group with several rooms and the staff was quick to check us all in-they put us all together and even switched a room for friends who had a room that did not have a fridge. We were there to celebrate a birthday and one of the only complaints was that the birthday person did not get... More 

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Thank you! Your words are very encouraging! We are glad that we were able to add greatness to your celebration experience. I am very very proud of all of our staff and I can't wait to use your review for motivation for them to keep up the good work! On a side note, it was truly a pleasure meeting all... More 

Reston, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Have stayed here many times for business over the last three years. Always outstanding! Breakfast is first rate and the people behind the counter: Yolonda and Ray during the day are outstanding. So is Fred in who does maintenance. Rooms are always very clean and everyone helpful and friendly! A great place!

Was this review helpful? Yes
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

We appreciate the time you took out of your busy schedule to rave about your great experience at our Holiday Inn Express and Suites Pittsburgh - West Mifflin! We value all feedback from our guests. It especially means so much when someone tells us, "job well done"! Here at our hotel we love to build partnership. You see it all... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2014 via mobile

Its a really nice hotel all the staff was very nice but alyssa was by far the nicest she really went the extra mile to make sure I was satisfied and happy when I do come back shes the reason why. Alaetra was great as well very well mannered very nice kept telling me if I need anything to let... More 

Was this review helpful? Yes 2
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

A huge thank you for your outstanding kudos for our Front Desk team. We are very fortunate to have built a service oriented staff that do not simply come to work to collect a pay check. We have developed a dedicated family of individuals that love their jobs because of the guests' who stay with us. They are focused on... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2014

Since this was my first business trip, I went for the hotel closest to my destination. Upon check-in, I was greeted by David, who upgraded my room & was extremely helpful! The room was great - clean & didn't smell, & actually way more than I expected. The mini-fridge & microwave made my short stay better, and the fabulous jacuzzi... More 

Was this review helpful? Yes 1
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

We would like to sincerely thank you for your outstanding review! We are happy to hear that you had a fantastic stay and that you found our level of service to be better thank expected! Our primary goal is to always provide clean, modern rooms with great amenities at a great rate and to show each guest better than expected... More 

Cresskill, New Jersey
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

My husband and I booked the jacuzzi room for our anniversary since we were travelling for other reasons and requested early check-in. However, when we arrived later than expected, the room wasn't ready. Checking later, the room still wasn't ready due to a full house the night before and we were disappointed. The front desk manager, David, not only gave... More 

Was this review helpful? Yes 2
David C, Front Office Manager at Holiday Inn Express Hotel & Suites West Mifflin, responded to this review

Thank you for your kind and awesome review! This is exactly how I train each and every one of my staff members to embrace hospitality at our Holiday Inn Express - Pittsburgh, West Mifflin. Our hotel is a very popular one. It is not rare for our hotel to sell out quickly. Our dedicated housekeeping staff work very hard to... More 

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Additional Information about Holiday Inn Express Hotel & Suites West Mifflin

Address: 3122 Lebanon Church Road, West Mifflin, PA 15122
Phone Number:
Location: United States > Pennsylvania > West Mifflin
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Mifflin 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel West Mifflin
Holiday Inn West Mifflin
West Mifflin Holiday Inn

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