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Holiday Inn Express Sharon/Hermitage

Certificate of Excellence
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3060 Spangler Rd, West Middlesex, PA 16159
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Holiday Inn Express Sharon/Hermitage
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Ranked #1 of 4 Hotels in West Middlesex
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Sundelinm Richmond Heights, Ohio
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197 reviews from our community

Traveler rating
    168
    16
    3
    3
    7
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76
43
9
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Richmond Heights, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Always enjoy staying here when we return the a Valley. Extra perks such as soup, coffee, snacks, munchies throughout afternoon and evening. The staff is friendly and helpful. We had to bugout early due to weather conditions, but usually enjoy breakfast.

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, Thank you for commenting on your recent stay. Did you know that all the extra "perks" are actually associate ideas? Our team strives to meet guest needs and studies how our guests use our facility. As a result, the evening soup and snacks were developed and implemented by our associates with great results. We appreciate your business... More 

Gilbert, Arizona
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 4 weeks ago

I was in town in early February and stayed at this Holiday Inn Express, and as always, it was great. The rooms are comfortable, breakfast choices are good, and the hotel staff will go out of their way to make sure your stay is comfortable. The bottom floor of the hotel was being renovated but it never interfered with my... More 

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, Our associates strive to make each guest welcome and comfortable. We are pleased that they fulfilled that promise during your stay. Although we are under renovation, our team is trying to make the process as inobtrusive as possible. We hope you will return to see our finished product. Thank you for your business and we hope to... More 

North Hills, Pennsylvania, United States
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

PROS: very quiet in the back of the hotel, very welcoming staff when you check in, popcorn and cookies made fresh in the lobby in the evening. Chocolates and champagne await you in your suite. Beautiful Paris themed room, jacuzzi was luxurious, the fireplace was perfect. Lovely sitting area. Cute little dinette, unbelievable but the coffee in the room was... More 

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expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, As mentioned, you and I have had some email conversations already however I just want to thank you for being our guest and for writing such a thorough review of your stay. We certainly appreciate your insight and your business. Just so you and others are aware, we are currently under renovation and out hotel will offer... More 

Columbus, Ohio
Top Contributor
164 reviews 164 reviews
12 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed February 2, 2015

We stayed overnight while visiting family in the area. This hotel consistently ranks high on comfort and convenience. This place is always clean, the rooms are large, the beds are comfortable and the bathroom towels are plush. They offer a free breakfast, free afternoon munchies and a free "cocktail party" during the week. How can you not love this place.... More 

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expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, We appreciate your review. It certainly offers all the great bullet points of why guests enjoy staying with us. We are proud to be an Award-Winning hotel since the day we opened ten years ago and we continually strive to provide an exceptional hotel experience. Thank you for making us your "go-to" hotel and we hope to... More 

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed January 9, 2015

while staying in the area for business, this hotel really knows how to make you feel like you are staying at a home away from home. the service was fantastic! the front desk staff was very inviting and always assured me that if there was anything I needed throughout my stay I could just simply ask! the breakfast server always... More 

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expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, Thank you for sharing your service experience with other travelers. Our associates strive to offer an exceptional hotel experience and are sincere in wanting to exceed your expectations. We appreciate your business and look forward to your return. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2015 via mobile

When we first started visiting annually and stayed here about ten years ago, it was great. Holiday Inn needs to regain its touch if it is to compete with newer nearby spots who offer better value. Generally, rooms are clean though tables are not kept up with during breakfast and the heat was at 82 degrees one morning - which... More 

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mfhorn, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

While we appreciate the critique of our operation, we feel it is noteworthy that reviewers are aware that this is second review offered under TheTribesix. The first review was abusive and deemed in violation of TripAdvisor's acceptable guidelines and subsequently removed. Their behavior during their stay at our facility was so egregious that we ask them to leave the facility... More 

Ohio
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 29, 2014

Thank You to the entire staff of the Holiday Inn Express! We had another wonderful get away. I am always amazed how they do it, but they do. Excellent Customer Service, such a clean hotel, fun extras, excellent breakfast, and snacks. Each staff member greets you and treat you special. When you arrive, you feel so welcome. Most hotels act... More 

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, We appreciate the wonderful review! Yes, our staff really does enjoy interacting with our guests and strives to offer an "unexpected" hotel experience. We are proud that our associates received the ONLY Kemmons Wilson "Spirit of Hospitality" award for the Express brand. Thank you for being our guest and we hope to see you again. More 

1 review
5 of 5 stars Reviewed December 25, 2014

My boyfriend and I just completed a one night stay here on our road trip and we were extremely satisfied. Everyone was really kind and friendly to us and there are signs everywhere (in the bathroom, by the tv, by the bed and in the elevator) informing you that they will get you anything you need to feel comfortable. They... More 

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guests, Our staff is sincere in their efforts to offer an exceptional hotel experience. Thank you for mentioning the "extras" included with your vist. We appreciate your business and hope to see the both of you again in your travels. More 

Northeast Ohio
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 18, 2014

Everything is perfect from check-in to check-out. Super clean facility all the way around. Our suite was wonderful with everything we needed. Quiet and comfortable. Nice complimentary breakfast as well.

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear 24Fun, We appreciate that you are a return guest to our hotel. Thank you for your comments. We hope your review encourages others to stay with us. In addition, we love the photo of your dog! Travel safe. More 

Cleveland, Ohio
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 8, 2014

Was attending function at Thiel College from Ohio, used points (20K) for the double queen room. Called ahead while driving @ 1:00pm to see if we could check-in before 3pm due to function at college. Front desk said "no"they were booked last night, I stated that just wanted to check-in and head to the college to meet with family, answer... More 

Was this review helpful? Yes 2
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Sir, Our associates work hard to offer an exceptional hotel experience however it does take time to properly clean and prepare for our guests each day. Our location offers a generous check out time of noon as well as an earlier check in time of 3pm. Most hotels have an 11am check out and 4pm check in. Of course,... More 

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