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Holiday Inn Express Sharon/Hermitage

Certificate of Excellence
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3060 Spangler Rd, West Middlesex, PA 16159
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Holiday Inn Express Sharon/Hermitage
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Ranked #2 of 4 Hotels in West Middlesex
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 weeks ago
Levmur L
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199 reviews from our community

Traveler rating
    169
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    3
    3
    8
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76
43
9
35
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family of 5 stayed here 2 Saturday nights in a row and decided this was the best road trip hotel we've ever visited. Our family fit comfortably in a suite with 2 double beds and a sofa bed. My 3 kids loved the pool, and the hot tub was also nice. Rooms recently renovated were attractive and very clean.... More 

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, It's great to gain a family perspective on their hotel experience. We are pleased to see that you enjoyed the pool area and breakfast. Thank you for recognizing our associates who strive to offer the best hotel visit. We appreciate the recommendation of our hotel and we hope to see you again. More 

Chicago, Illinois
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I do,not recommend. Staying at this hotel. The general. Manager is quite rude and you would think She is managing a Ritz Carlton. the breakfast is all carbs and the workout gym is a joke.........you would Be better off searching for the local hotels..........

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Mr. Kuma75, We apologize if you perceived our hotel to be “rude” or “uptight” while reserving your hotel accommodations. As we tried to explain during the reservations process, you did not qualify for a local company’s negotiated rate. Our hotel values its business relationships and does not want to take advantage of those good-faith and contractual associations. Also, as we... More 

Richmond Heights, Ohio
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 1, 2015

Always enjoy staying here when we return the a Valley. Extra perks such as soup, coffee, snacks, munchies throughout afternoon and evening. The staff is friendly and helpful. We had to bugout early due to weather conditions, but usually enjoy breakfast.

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, Thank you for commenting on your recent stay. Did you know that all the extra "perks" are actually associate ideas? Our team strives to meet guest needs and studies how our guests use our facility. As a result, the evening soup and snacks were developed and implemented by our associates with great results. We appreciate your business... More 

Gilbert, Arizona
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed March 1, 2015

I was in town in early February and stayed at this Holiday Inn Express, and as always, it was great. The rooms are comfortable, breakfast choices are good, and the hotel staff will go out of their way to make sure your stay is comfortable. The bottom floor of the hotel was being renovated but it never interfered with my... More 

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, Our associates strive to make each guest welcome and comfortable. We are pleased that they fulfilled that promise during your stay. Although we are under renovation, our team is trying to make the process as inobtrusive as possible. We hope you will return to see our finished product. Thank you for your business and we hope to... More 

North Hills, Pennsylvania, United States
Top Contributor
51 reviews 51 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 1, 2015

PROS: very quiet in the back of the hotel, very welcoming staff when you check in, popcorn and cookies made fresh in the lobby in the evening. Chocolates and champagne await you in your suite. Beautiful Paris themed room, jacuzzi was luxurious, the fireplace was perfect. Lovely sitting area. Cute little dinette, unbelievable but the coffee in the room was... More 

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expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, As mentioned, you and I have had some email conversations already however I just want to thank you for being our guest and for writing such a thorough review of your stay. We certainly appreciate your insight and your business. Just so you and others are aware, we are currently under renovation and out hotel will offer... More 

Columbus, Ohio
Top Contributor
165 reviews 165 reviews
12 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed February 2, 2015

We stayed overnight while visiting family in the area. This hotel consistently ranks high on comfort and convenience. This place is always clean, the rooms are large, the beds are comfortable and the bathroom towels are plush. They offer a free breakfast, free afternoon munchies and a free "cocktail party" during the week. How can you not love this place.... More 

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, We appreciate your review. It certainly offers all the great bullet points of why guests enjoy staying with us. We are proud to be an Award-Winning hotel since the day we opened ten years ago and we continually strive to provide an exceptional hotel experience. Thank you for making us your "go-to" hotel and we hope to... More 

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed January 9, 2015

while staying in the area for business, this hotel really knows how to make you feel like you are staying at a home away from home. the service was fantastic! the front desk staff was very inviting and always assured me that if there was anything I needed throughout my stay I could just simply ask! the breakfast server always... More 

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, Thank you for sharing your service experience with other travelers. Our associates strive to offer an exceptional hotel experience and are sincere in wanting to exceed your expectations. We appreciate your business and look forward to your return. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 4, 2015 via mobile

When we first started visiting annually and stayed here about ten years ago, it was great. Holiday Inn needs to regain its touch if it is to compete with newer nearby spots who offer better value. Generally, rooms are clean though tables are not kept up with during breakfast and the heat was at 82 degrees one morning - which... More 

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mfhorn, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

While we appreciate the critique of our operation, we feel it is noteworthy that reviewers are aware that this is second review offered under TheTribesix. The first review was abusive and deemed in violation of TripAdvisor's acceptable guidelines and subsequently removed. Their behavior during their stay at our facility was so egregious that we ask them to leave the facility... More 

Ohio
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed December 29, 2014

Thank You to the entire staff of the Holiday Inn Express! We had another wonderful get away. I am always amazed how they do it, but they do. Excellent Customer Service, such a clean hotel, fun extras, excellent breakfast, and snacks. Each staff member greets you and treat you special. When you arrive, you feel so welcome. Most hotels act... More 

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guest, We appreciate the wonderful review! Yes, our staff really does enjoy interacting with our guests and strives to offer an "unexpected" hotel experience. We are proud that our associates received the ONLY Kemmons Wilson "Spirit of Hospitality" award for the Express brand. Thank you for being our guest and we hope to see you again. More 

1 review
5 of 5 stars Reviewed December 25, 2014

My boyfriend and I just completed a one night stay here on our road trip and we were extremely satisfied. Everyone was really kind and friendly to us and there are signs everywhere (in the bathroom, by the tv, by the bed and in the elevator) informing you that they will get you anything you need to feel comfortable. They... More 

Was this review helpful? Yes
expressmanager, General Manager at Holiday Inn Express Sharon/Hermitage, responded to this review

Dear Valued Guests, Our staff is sincere in their efforts to offer an exceptional hotel experience. Thank you for mentioning the "extras" included with your vist. We appreciate your business and hope to see the both of you again in your travels. More 

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