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Philadelphia Marriott West

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111 Crawford Ave, West Conshohocken, PA 19428
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Philadelphia Marriott West
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267 Reviews from our TripAdvisor Community

Traveler rating
    66
    121
    48
    21
    11
See reviews for
57
30
17
121
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (267)
  • Mar-May only
    (75)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (68)
  • Dec-Feb only
    (42)
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1 review
5 of 5 stars Reviewed 3 days ago NEW

Just checked in a couple of hours ago, but felt that I needed to compliment Da-Nel for her outstanding service. My booking was problematic since it was booked from South Africa via too many channels. This meant that when I tried to book in, there was no record of my booking at the hotel! Not what you want to hear... More 

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Bainbridge Island, Washington
Top Contributor
57 reviews 57 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent three nights here for a family gathering over the Memorial Day weekend. It is convenient to the state and interstate highways with gas and grocery shopping adjacent. The service was friendly and supportive, and if you forget your razor, they have some behind the front desk!

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Tom L, General Manager at Philadelphia Marriott West, responded to this review

Thank you for your feedback regarding your recent stay. We appreciate you sharing and will look in to the matter. More 

2 reviews
3 of 5 stars Reviewed 1 week ago

It seems that no matter which hotel I have used in the last several years, each has one very distinct problem. As maids vacuum, they never clean the baseboard area. As a result, gray dirty matter accumulates where the carpet meets the baseboard always cheapening the appearance and presenting a very unsettling feeling about the true cleanliness of the accommodations.... More 

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Tom L, General Manager at Philadelphia Marriott West, responded to this review

Thank you very much for the feedback regarding your stay. We appreciate you taking the time to share your feedback and will share it with our team. More 

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

My colleague checked in on Sunday evening at 6 pm and she woke up at 1 am feeling itchy and only lyrics to discover that she had been bitten by bug or something with and she had red patches allover her legs starting from foot to the lower thighs and she got panicked and called the reception asking for medical... More 

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Tom L, General Manager at Philadelphia Marriott West, responded to this review

Thank you for your comments. We are working with the guest individually regarding the situation that occurred. More 

maryland
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked this hotel almost a year out for our son's graduation from Villanova. We prefer the Spring Hill Suites in Plymouth Meeting and actually did stay there Thursday May 14, but they could not accommodate us for two rooms for 3 nights. The Marriott West is conveniently located to Villanova and Bryn Mawr. We were supposed to be on... More 

Was this review helpful? Yes 1
Tom L, General Manager at Philadelphia Marriott West, responded to this review

Thank you for the feedback regarding your recent stay. I apologize for the experience you had during this important time. I have shared all of your feedback with the staff and assure you that this was an isolated incident. Please contact me and I would be happy to discuss the above matter with you. More 

Almelo, The Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has a good business style and class. Professional and modern entry. The bar and restaurant are good. The rooms are clean and well equipped but look a bit dated. The carpet looks a somewhat worn out and the bathroom was clean but had some cracks. I really like the concierge lounge: friendly and professional!

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San Juan, Puerto Rico
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I am a Marriott Lifetime Gold member and travel for business quite often and whenever I am anywhere in the suburbs of Philadelphia I intentionally try to stay here purely because of him. He makes this concierge lounge by far the best at any Marriott I have ever stayed at, purely due to his attention to detail and great customer... More 

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Scotland, United Kingdom
Top Contributor
84 reviews 84 reviews
24 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Whilst the rooms are a little tired, I found this Marriott to be most agreeable. The staff were excellent and could not have been more helpful. I had a problem with my room and the reception staff arranged an immediate room change. I had a problem with the coffee machine which was immediately replaced. Ok, I shouldn't have these problems... More 

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Springfield, Massachusetts
Top Contributor
106 reviews 106 reviews
15 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 25, 2015

My wife and I stayed here two nights for a friend's son's wedding. The special rate was fair. The room is nice but compact but as we didn't need a suite we have no complaint. The room was clean upon arrival. The staff is very friendly and helpful. The one negative was at the hotel bar. My wife and I... More 

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Springboro, Ohio
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 23, 2015

This hotel has a very modern lobby area. The rooms, however, are older. They are clean and comfortable but when you see the lobby you might think the rooms would be updated as well. Room service was good. The conference facilities were perfect for our needs. The location overlooks the river which lends itself to a nice view. When I... More 

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Tom L, General Manager at Philadelphia Marriott West, responded to this review

Thank you for your feedback regarding your most recent stay. We are excited to announce that the guest rooms will be fully renovated November this year. More 

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