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Holiday Inn Express Hotel & Suites West Chester

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1310 Wilmington Pike, Rte 202, West Chester, PA 19382 (Formerly Comfort Inn & Suites Brandywine Valley)
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Holiday Inn Express Hotel & Suites West Chester
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Holiday Inn Express Hotel & Suites West Chester
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49 reviews from our community

Traveler rating
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    19
    7
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    4
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16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Milwaukee, Wisconsin
Top Contributor
85 reviews 85 reviews
51 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've stayed in a lot of hotels, including many Holiday Inn Express hotels as well. In this case, this location was unremarkable and forgettable. Ordinary HIE breakfast options, small breakfast area with an awkward layout. All in all, just OK. If you're a frequent business traveler there are other options in the area with better accommodations with similar pricing.

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your feedback. I'm sorry to hear about your recent experience with us. We will definitely look at this as an opportunity to improve our service. . If you will be in town soon, or would like to speak with me, please feel free to contact me by email or phone.I do hope you come back... More 

Plantation, Florida
Top Contributor
109 reviews 109 reviews
28 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 18, 2015

This was my first stay at this property as I previously stayed at another hotel when going to West Chester, PA on business. It is a smaller hotel than some of the other Holiday Inn Express locations, however, it is clean, the rooms are large and comfortable and the staff is very friendly and accommodating. IAs a IHG Platinum Member... More 

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you, Thank you, Thank you! . We appreciate your feedback. Our location is perfect for all types of travelOur team works very hard to ensure our guests feel at home. I am so glad they took good care of you and you enjoyed our Express Start Breakfast and continuous coffee and tea Service. It was a pleasure having you... More 

Massapequa Park, New York
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

My son was on a hockey tournament . The rink was just 18 minutes from the hotel. There were plenty of places to eat And great shopping. We used it as a mini vacation. The employees we friendly, caring and knowledgeable. I Highly recommend this hotel.

Was this review helpful? Yes 3
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for taking the time to review our Holiday Inn Express & Suites at West Chester,PA. We strive to always provide excellent service here at the Holiday Inn Express. I'm very happy you enjoyed everything we have to offer and felt safe with us. That is my staff’s top priority. We hope you come and stay with us again,... More 

West Chester, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 6, 2015

I stayed here 2/1-2/5/2015 to visit family and look for an apartment. The staff was very friendly and attentive. I requested a king bed in a quiet spot (ex. not near ice or elevators) and indeed the location was perfect. Room was very clean. Only complaint was that TV channels on printed list and on most of channel icons were... More 

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you so much for taking the time to review our award winning hotel. I am glad you enjoyed your stay with us.. There was a technical glitch with regards to TV channel guide. We are in the process of correcting this issue. It required updating of soft ware by the vendor providing these services. Please accept my apologies for... More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 2, 2015

The quality of a chain hotel can vary from location to location. The West Chester Holiday Inn Express and Suites was a pleasant surprise and rated (by us) at the top! Friendly, helpful staff greeted us. Check-in was a breeze. The King-sized room was spacious enough and had free wi-fi, a microwave and fridge, too. At the end of a... More 

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

WOW! Thank you so much for such a nice review. I can't thank you enough for saying our hotel exceeds expectations.Our rooms were completely re-done the second half of last year and the feedback we have been receiving from our guests has been outstanding.`Recently upgraded our pillow selection so that each room has two Firm and two Soft pillows We... More 

Senior Contributor
45 reviews 45 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 15, 2014

We had stayed at this location before when it was marketed under a different name. It was average at best. Based on Trip Advisor reviews, we decided to give it another shot. We were glad that we did. The property was very clean. We arrived late in the evening and were welcomed by the front desk and directed to our... More 

Was this review helpful? Yes
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your positive feedback. Our guest rooms were completely re-done during second half of last year and the feedback we have been receiving from our guests has been outstanding.`I am glad you enjoyed our Express Start Breakfast and the 24 hour coffee and tea service.. We are thrilled to read that you have enjoyed your resent... More 

York, Pennsylvania
Top Contributor
111 reviews 111 reviews
9 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed December 13, 2014

I stayed here passing through using Priority Club points for a free night. It was an "Express" and I just needed a place to sleep - arriving late and leaving in the morning. I was totally satisfied with the experience. It's a great facility. Breakfast with a wide selection; clean; great amenities. There was a little confusion at check in,... More 

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Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your feedback. We are delighted that you had a great stay with us. We really appreciate your wonderful comments and that you experienced our Holiday Inn Express & Suites at West Chester,PA hospitality with best possible customer service.We apologize for the inconvenience occured at the time of checkin. We hope you will stay with us... More 

Lusby, Maryland
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 9, 2014

The hotel is clean, the beds are comfy and it is located close to everything! We went to Longwood Gardens (about 5-6 miles away), the Brandywine Battlefield (about 4 miles away) and Chadd's Ford Winery (about 4 miles away). It's close to a major highway, but our room was quiet. Would definitely stay here again!

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Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for your review. We appreciate your feedback. Our location is perfect for all types of travel. We appreciate your feedback. Our location is perfect for all types of travel. We look forward to seeing you the next time you come into town. More 

New Jersey
Top Contributor
63 reviews 63 reviews
40 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 7, 2014

This was our fifth or sixth stay at this hotel. We stayed on a Saturday night and had a very nice stay. At check-out I inquired as to vacancies and charge to stay the following Wednesday night and was given a rate. She was delightful and very pleasant I might add. Wednesday morning we decided we would be returning and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear Janneykins, Thank you for your recent stay with us and for reviewing our property. I appreciate you choosing us for your lodging needs. On the other hand, I am disappointed that the level of service you received was a let down to your overall satisfaction. Please accept our sincerest apologies for any inconvenience this may have caused you. I... More 

Ohio
Top Contributor
97 reviews 97 reviews
26 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed November 25, 2014

This is the second time we stayed at this property. It was formerly a Comfort Inn and Suites. Although it is on a well-traveled highway, our room was quiet, clean, and everything worked. The 24-hour coffee was an added benefit. The only complaints that I have is that, although there is a guide to tell you what channels are available... More 

Was this review helpful? Yes
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you so much for staying with us and sending in your review. Our rooms were completely re-done the second half of last year and the feedback we have been receiving from our guests has been outstanding. I am glad you enjoyed our Express Start Breakfast and the 24 hour coffee and tea service.We apologize for the inconvenience that you... More 

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