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All 6 West Chester hotels

Holiday Inn Express Hotel & Suites West Chester

2.5 of 5 Hotel   |   1310 Wilmington Pike, Rte 202, West Chester, PA 19382 (Formerly Comfort Inn & Suites Brandywine Valley)
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Holiday Inn Express Hotel & Suites West Chester
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70%
Ranked #4 of 6 hotels in West Chester
A recent review
5 of 5 stars reviewed 2 weeks ago
DeeDee134 Eatonton, Georgia
  • Overview
  • Reviews (32)
  • Photos (37)
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32 people have reviewed this hotel

Traveler rating
    8
    15
    4
    2
    3
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5
8
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13
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Eatonton, Georgia
Top Contributor
94 reviews 94 reviews
69 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

There are access and exit issues due to the divided highway and one way roads with no U-turns permitted. I just turned down the 1st side street and did a U-turn there, but it was about 1/2 mile out of the way and inconvenient. Other than that, this was the best Holiday Inn of any brand that I've stayed at... More

Was this review helpful? Yes 1
West Chester, Pennsylvania, USA
Contributor
19 reviews 19 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is a basic run of the mill chain hotel. Nothing good nothing bad. Located on a major highway the hotel was quiet, no noise could be heard from the highway. But the rooms were basic service was average. Only one issue with service when we checked in women at the front desk were busy texting on the phone.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear John379, Thank you for posting a review of our property. We strive to give great and impressive service to all of our guests and it is regrettable we fell short of your expectations during your stay. Rest assured that we take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. If... More

2 reviews
1 of 5 stars Reviewed 2 weeks ago

This was a nice place to stay till i got a charge of $265 for smoking in the room when it never happened, and when i tried to talk to the general manager all he would say is i don't know anything about it. Yea I didn't either!!!!!

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear David K, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More

Milford, PA
Contributor
12 reviews 12 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 25, 2014

Room was cool and confortable. Bed and pillow were comfortable. Room, lobby, and exterior clean. Breakfast was OK, what you would expect. One major complaint is when I drove in around 11 PM to check in there were no parking sports, zero. Had to park in a no parking zone. Never been to a hotel or motel in my life... More

Was this review helpful? Yes 1
Santa Barbara, CA
Contributor
18 reviews 18 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 16, 2014

Reasonably priced, quiet and comfortable room. Staff was friendly, free breakfast was ok and the only problem we encountered was a bit of noise during the day because of pool renovations. I'll definitely stay here again.

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Hewitt, NJ
Top Contributor
155 reviews 155 reviews
26 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed June 1, 2014

We stayed here after visiting Longwood Gardens and was close to Winterthur Mansion which we visited to see a Downton Abbey costume enhibit. Nice location with lots of restaurants nearby. Breakfast was standard fare for a Holiday Express. No complaints. Staff was helpful.

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Nahariya, Israel
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 28, 2014

I stayed at the hotel one night. standard room. Front desk staff was very friendly throughout the stay. Express check-in and check-out. Reasonable breakfast. Self-service disposable plates. The room is designed in an old-fashioned, quiet and clean. nice view from the widow.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear EinatAck, Thank you for writing us a review. We’re glad to know you had a smooth check in and check out, and enjoyed our complimentary breakfast. I’m sure our front desk staff will be happy to hear about your kind words of praise. It is always a pleasure to assist you as we continue to do our best in... More

canada
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 23, 2014 via mobile

Room is fair size with two queen beds. Quiet. We found hair in the bed sheets, so not sure how it was changed. Free brreakfast with bacon, egg and turkey burger patties. Warning - do not touch those! Avoid all the hot plates - the eggs and bacon tastes terrible, not sure if they are expired or near-expired! Stay with... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear m l, Thank you for staying and sharing your experience with us. I am glad that you found our rooms fair sized and quiet. However, I am sorry to hear that you were not able to fully enjoy your stay because of the breakfast served. We apologize for any inconvenience this may have caused you. We take comments such... More

Lothian, Maryland
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 13, 2014

We had a prepaid room booked for 2 nights. When we first arrived in took about 10 minutes to even find the reservation. We went to our room which was alright. We sat down to relax, my husband went to read the book about things to do and the things about the hotel. While reading he noticed that they have... More

Was this review helpful? Yes 2
Kirsten K, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear Warlock 1946, Thank you for staying at our property. i was sorry to hear about the issues that you had with our hotel, and I would be happy to discuss them further with you if you would like to contact me at your earliest convenience. Kirsten Kruger Front Office Manager 610-399-4600 fos@hiexpresswestchester.com More

Brooklyn, New York
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 3, 2014

There is so much to see and do in the Wilmington DE area. We decided to stay in West Chester since we would be visiting family in Philly after our stop. This hotel was a convenient location to Wilmington as well as to our family. The staff was friendly, the room was very clean and it was a nice experience.

Was this review helpful? Yes
Kirsten K, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear JazzGal67, Thank you for reviewing our property! We are so pleased to hear that you enjoyed your stay with us, and we hope to have you stay with us again in the future! More

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Additional Information about Holiday Inn Express Hotel & Suites West Chester

Address: 1310 Wilmington Pike, Rte 202, West Chester, PA 19382 (Formerly Comfort Inn & Suites Brandywine Valley)
Phone Number:
Location: United States > Pennsylvania > West Chester
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Chester 2.5*
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Also Known As:
Comfort Inn & Suites Brandywine Valley Hotel West Chester
Comfort Inn And Suites Brandywine Valley
Comfort Inn Brandywine Valley
Comfort Inn West Chester
West Chester Comfort Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
75

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