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Holiday Inn Express Hotel & Suites West Chester

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1310 Wilmington Pike, Rte 202, West Chester, PA 19382 (Formerly Comfort Inn & Suites Brandywine Valley)
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Holiday Inn Express Hotel & Suites West Chester
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58 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rio Grande, New Jersey
Level Contributor
148 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 1 week ago

Just spent a one night interruption in a business trip here. Typical Holiday Inn Express, with nice large room. Very clean, everything worked (with the exception of the empty drink machine!), and the staff was very pleasant. There pantry/shop next to the front desk for some basics, including beer and wine, but here again the soft drinks were out of... More 

Was this review helpful? Yes
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for your feedback from you recent stay at the Holiday Inn Express & Suites at West Chester,PA.We strive to provide excellent customer service. It is always a treat when we hear how much our guests valued their stay. We had power outage in the area on 23rd hence we couldn't stock more stock in our refrigerators and freezer.... More 

Houston, Texas
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a clean, reasonably priced hotel, nothing fancy, but it was comfortable and the front desk personnel were helpful and cheerful. My husband appreciated that they always greeted us cheerfully when we returned from being out. The room temperatures were comfortable. The only complaints I had were that the bathroom door just would not stay closed, it would not... More 

Was this review helpful? Yes
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

We are delighted that you had a great stay with us. We really appreciate your wonderful comments and that you experienced our Holiday Inn Express & Suites at West Chester, PA with best possible customer service. We look forward to seeing you the next time you come into town. Thanks again! More 

Denver, Colorado
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall this is a good place. I have stayed here twice now and feel it is a good place for business travel. The front desk staff are very nice. The bathroom in the room is very clean. I think it is a nice place and will stay there again if needed for business.

Was this review helpful? Yes
Manjunath V, Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for your feedback from you recent stay at the Holiday Inn Express & suites at West Chester,PA. We strive to provide excellent customer service. It is always a treat when we hear how much our guests valued their stay.Our team works very hard to ensure each guest feels at home. I am so glad they were able to... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel in April 2015 and it was very nice and reasonable. As an added benefit, they have an indoor pool and a wonderful complimentary breakfast with eggs, sausage, bacon, waffles, etc. Would definitely recommend!

Was this review helpful? Yes
Manjunath V, Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you so much for reviewing our hotel Holiday Inn Express & Suites at West Chester,PA. We are so happy to hear that every part of your stay was wonderful. We do our best to provide each guest with the most satisfying visit and it's comments like yours that confirm we are doing our jobs well. Please choose us again... More 

Hackensack, New Jersey
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We visited Longwood Gardens and decided to stay in the area overnight. The hotel is just a short distance from the Gardens and we we extremely satisfied with our overnight stay. Check in took a matter of minutes, the gentleman at the front desk was very courteous and even called our room a short while later asking if we were... More 

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for your feedback from your recent stay at the Holiday Inn Express & Suites at West Chester,PA. We are thrilled to hear that you enjoyed every aspect of your stay with us. We are glad to hear that our staff was welcoming and accommodating. It is great to hear that our hotel made you feel at home .... More 

Warrenton, Virginia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 23, 2015

Cashed in my IHG points and the manager upgraded us to a king suite so THAT was a nice surprise. This rounded out our visit to Longwood Gardens which is only a short 15-minutes away. The continental breakfast rounded out the value.

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for your 5 star review of the Holiday Inn Express & Suites at West Chester,PA. We're so glad to hear that we made such a positive impact on your trip and we sincerely hope that you stay with us again when your travels bring you back to the area. More 

Jeannette, Pennsylvania
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 21, 2015

This is one of the best hotels I've ever stayed in. The area is beautiful. From the moment we walked through the doors, the service was exceptional!! The hotel was modern and very clean. The rooms were spacious and I loved the bathroom. My husband enjoyed the breakfast. We took a day trip into Philly, which only took about 45... More 

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for your 5 star review regarding your recent stay at the Holiday Inn Express & suites at West Chester,PA.Our rooms were completely re-done and the feedback we have been receiving from our guests has been outstanding.`I am glad you enjoyed our Express Start Breakfast and the 24 hour coffee and tea service.We appreciate your positive comments regarding our... More 

Istanbul, Turkey
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 6, 2015

We stayed here while visiting the Longwood Gardens, which it is very close to. We were able to get a King bed for 112.00 (handicapped room was the only available which was fine-and actually gave us a larger spaced room). The staff was very friendly, greeting us upon our return to the hotel at night and wishing us a good... More 

Was this review helpful? Yes
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your positive feedback. We always try our best to make each of our guests stay memorable and enjoyable. We are happy that we fulfill our commitment. Looking forward to welcome you back soon. More 

Milwaukee, Wisconsin
Level Contributor
86 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed April 4, 2015

I've stayed in a lot of hotels, including many Holiday Inn Express hotels as well. In this case, this location was unremarkable and forgettable. Ordinary HIE breakfast options, small breakfast area with an awkward layout. All in all, just OK. If you're a frequent business traveler there are other options in the area with better accommodations with similar pricing.

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your feedback. I'm sorry to hear about your recent experience with us. We will definitely look at this as an opportunity to improve our service. . If you will be in town soon, or would like to speak with me, please feel free to contact me by email or phone.I do hope you come back... More 

Plantation, Florida
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed March 18, 2015

This was my first stay at this property as I previously stayed at another hotel when going to West Chester, PA on business. It is a smaller hotel than some of the other Holiday Inn Express locations, however, it is clean, the rooms are large and comfortable and the staff is very friendly and accommodating. IAs a IHG Platinum Member... More 

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you, Thank you, Thank you! . We appreciate your feedback. Our location is perfect for all types of travelOur team works very hard to ensure our guests feel at home. I am so glad they took good care of you and you enjoyed our Express Start Breakfast and continuous coffee and tea Service. It was a pleasure having you... More 

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