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Holiday Inn Express Hotel & Suites West Chester

2.5 of 5 1310 Wilmington Pike, Rte 202, West Chester, PA 19382 (Formerly Comfort Inn & Suites Brandywine Valley)
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Holiday Inn Express Hotel & Suites West Chester
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Holiday Inn Express Hotel & Suites West Chester
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47 reviews from our community

Traveler rating
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    19
    6
    2
    4
See reviews for
11
14
4
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Massapequa Park, New York
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My son was on a hockey tournament . The rink was just 18 minutes from the hotel. There were plenty of places to eat And great shopping. We used it as a mini vacation. The employees we friendly, caring and knowledgeable. I Highly recommend this hotel.

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Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for taking the time to review our Holiday Inn Express & Suites at West Chester,PA. We strive to always provide excellent service here at the Holiday Inn Express. I'm very happy you enjoyed everything we have to offer and felt safe with us. That is my staff’s top priority. We hope you come and stay with us again,... More 

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West Chester, Pennsylvania
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I stayed here 2/1-2/5/2015 to visit family and look for an apartment. The staff was very friendly and attentive. I requested a king bed in a quiet spot (ex. not near ice or elevators) and indeed the location was perfect. Room was very clean. Only complaint was that TV channels on printed list and on most of channel icons were... More 

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Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you so much for taking the time to review our award winning hotel. I am glad you enjoyed your stay with us.. There was a technical glitch with regards to TV channel guide. We are in the process of correcting this issue. It required updating of soft ware by the vendor providing these services. Please accept my apologies for... More 

Chicago, Illinois
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 2, 2015

The quality of a chain hotel can vary from location to location. The West Chester Holiday Inn Express and Suites was a pleasant surprise and rated (by us) at the top! Friendly, helpful staff greeted us. Check-in was a breeze. The King-sized room was spacious enough and had free wi-fi, a microwave and fridge, too. At the end of a... More 

Was this review helpful? Yes 1
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

WOW! Thank you so much for such a nice review. I can't thank you enough for saying our hotel exceeds expectations.Our rooms were completely re-done the second half of last year and the feedback we have been receiving from our guests has been outstanding.`Recently upgraded our pillow selection so that each room has two Firm and two Soft pillows We... More 

Senior Contributor
45 reviews 45 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 15, 2014

We had stayed at this location before when it was marketed under a different name. It was average at best. Based on Trip Advisor reviews, we decided to give it another shot. We were glad that we did. The property was very clean. We arrived late in the evening and were welcomed by the front desk and directed to our... More 

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Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your positive feedback. Our guest rooms were completely re-done during second half of last year and the feedback we have been receiving from our guests has been outstanding.`I am glad you enjoyed our Express Start Breakfast and the 24 hour coffee and tea service.. We are thrilled to read that you have enjoyed your resent... More 

York, Pennsylvania
Top Contributor
90 reviews 90 reviews
8 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 13, 2014

I stayed here passing through using Priority Club points for a free night. It was an "Express" and I just needed a place to sleep - arriving late and leaving in the morning. I was totally satisfied with the experience. It's a great facility. Breakfast with a wide selection; clean; great amenities. There was a little confusion at check in,... More 

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Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you very much for your feedback. We are delighted that you had a great stay with us. We really appreciate your wonderful comments and that you experienced our Holiday Inn Express & Suites at West Chester,PA hospitality with best possible customer service.We apologize for the inconvenience occured at the time of checkin. We hope you will stay with us... More 

Lusby, Maryland
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 9, 2014

The hotel is clean, the beds are comfy and it is located close to everything! We went to Longwood Gardens (about 5-6 miles away), the Brandywine Battlefield (about 4 miles away) and Chadd's Ford Winery (about 4 miles away). It's close to a major highway, but our room was quiet. Would definitely stay here again!

Was this review helpful? Yes
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for your review. We appreciate your feedback. Our location is perfect for all types of travel. We appreciate your feedback. Our location is perfect for all types of travel. We look forward to seeing you the next time you come into town. More 

New Jersey
Top Contributor
63 reviews 63 reviews
40 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed December 7, 2014

This was our fifth or sixth stay at this hotel. We stayed on a Saturday night and had a very nice stay. At check-out I inquired as to vacancies and charge to stay the following Wednesday night and was given a rate. She was delightful and very pleasant I might add. Wednesday morning we decided we would be returning and... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Dear Janneykins, Thank you for your recent stay with us and for reviewing our property. I appreciate you choosing us for your lodging needs. On the other hand, I am disappointed that the level of service you received was a let down to your overall satisfaction. Please accept our sincerest apologies for any inconvenience this may have caused you. I... More 

Ohio
Top Contributor
93 reviews 93 reviews
25 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed November 25, 2014

This is the second time we stayed at this property. It was formerly a Comfort Inn and Suites. Although it is on a well-traveled highway, our room was quiet, clean, and everything worked. The 24-hour coffee was an added benefit. The only complaints that I have is that, although there is a guide to tell you what channels are available... More 

Was this review helpful? Yes
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you so much for staying with us and sending in your review. Our rooms were completely re-done the second half of last year and the feedback we have been receiving from our guests has been outstanding. I am glad you enjoyed our Express Start Breakfast and the 24 hour coffee and tea service.We apologize for the inconvenience that you... More 

Beltsville, Maryland
Top Contributor
58 reviews 58 reviews
17 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed November 15, 2014

I chose this location as I have stayed here before, about 6 years ago when it was a Comfort Inn. I was very happy to see all the upgrades, renovations, and improvements that make this property a good HIE. I was on a quick 2-day trip from the DC area; first to see Frank Lloyd Wright's Beth Shalom Synagogue in... More 

Was this review helpful? Yes
Manjunath V, Front Office Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thank you for your feedback from your recent stay at the Holiday Inn Express at Westchester,PA.Our rooms were completely re-done the second half of last year and the feedback we have been receiving from our guests has been outstanding. I appreciate your mentioning our staff.We are lucky to have a team that truly cares about our guests and their goal... More 

Mount Joy, Pennsylvania
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 21, 2014

I am absolutely sold on these places. I haven't stayed in a HEI recently that hasn't been top notch. This place is very modern and very comfortable. Breakfast selections are great for this class of motel.

Was this review helpful? Yes 1
Manjunath V, Manager at Holiday Inn Express Hotel & Suites West Chester, responded to this review

Thanks for your feedback from your recent stay at the Holiday Inn Express at West Chester, Pennsylvania. Our rooms were completely re-done in the second half of last year and the feedback we have been receiving from our guests has been outstanding.` I am glad you enjoyed our Express Start Breakfast and continuous coffee and tea Service.Thank you again for... More 

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Additional Information about Holiday Inn Express Hotel & Suites West Chester

Address: 1310 Wilmington Pike, Rte 202, West Chester, PA 19382 (Formerly Comfort Inn & Suites Brandywine Valley)
Phone Number:
Location: United States > Pennsylvania > West Chester
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Chester 2.5*
Number of rooms: 75
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Also Known As:
Comfort Inn & Suites Brandywine Valley Hotel West Chester
Comfort Inn And Suites Brandywine Valley
Comfort Inn Brandywine Valley
Comfort Inn West Chester
West Chester Comfort Inn

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