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Embassy Suites Philadelphia-Valley Forge

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888 Chesterbrook Blvd, Wayne, PA 19087 (Formerly Valley Forge Suites)
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Embassy Suites Philadelphia-Valley Forge
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Embassy Suites Philadelphia-Valley Forge
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374 reviews from our community

Traveler rating
    124
    117
    72
    34
    27
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115
51
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151
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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  • Portuguese first
  • Any
English first
  • All months
    (374)
  • Mar-May only
    (85)
  • Jun-Aug only
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    (88)
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    (90)
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Carmel, New York
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Embassy Suites this past weekend for a hockey tournament. Our whole hockey league was there. So you are talking about ages 6 to ages 15. Front desk staff was very nice and courteous during the check in process. As we entered the room we found the couch bed already pulled out. We put it back into... More 

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Evanston, United States
2 reviews
4 of 5 stars Reviewed 5 days ago NEW

This is a very comfortable hotel, and the free breakfast is awesome. I also love the pool and fitness center, and the staff couldn't be nicer. On my last stay, I forgot my toothbrush, and they very nicely gave me one for free. You won't find a better deal around!

Review collected in partnership with Embassy Suites Hotels

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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW

Hotel was clean, staff was nice and attentive, and pool and bar areas are kept up very well. I did not have any problem with or during my stay. The location is great for people working in or near king of Prussia. I believe that management at this hotel is listening to the comments and is making changes accordingly.

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Top Contributor
182 reviews 182 reviews
37 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Here's the good part: the location is convenient to major roads and the rooms are standard Embassy Suites fare. Here's the rest: the hotel has a problem with clean plates and glasses... at breakfast, at the bar and even the "managers reception" we had food crusted "clean plates" and spotty glasses. Rooms located above the bar are useless for sleep.... More 

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katerinaharalambou, Manager at Embassy Suites Philadelphia-Valley Forge, responded to this review

Thank you for your review of our hotel and restaurant. We’re very sorry that you were disappointed with our cutlery and menu items, and we’ve shared your comments with our culinary team. We’re improving our offerings with your recommendations in mind. Our team has been made aware of your service experiences and we have implemented training in these areas. The... More 

PA
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

As a large family, we have to purchase 2 rooms when we travel. When we pay so much to stay somewhere, it should not be hard to get towels for a shower! We were denied the number of towels that we needed because the front desk refused to send more than 3. We had to call the front desk 3... More 

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katerinaharalambou, Manager at Embassy Suites Philadelphia-Valley Forge, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry that you felt in any way dismissed. This is not typical of our hotel and staff. Every guest is very important to us, so I have addressed these issues with our team. The next time you are in the area we would love to have you... More 

Altoona, Pennsylvania
1 review
1 of 5 stars Reviewed 3 weeks ago

We stayed here2 nights for business. Saying the room was worn and dirty is an understatement. It was gross. The staff at the front desk was beyond rude. There seemed to be some kind of event with teenage boys ( possibly hockey). They were playing tag and hiding from security. This consisted of running and yelling the in interior hallways... More 

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katerinaharalambou, Manager at Embassy Suites Philadelphia-Valley Forge, responded to this review

First of all, thank you for your review of your past stay with us. We always appreciate hearing from our guests - including areas for improvement. I understand that the noise was an issue during your stay; I apologize that your comfort was interrupted by other guests and I have shared your review with our front desk and security team... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

This is not a hotel that you will want to stay in if your are looking for a clean, quite place to stay. I can see why people are only giving it 3 stars. They are being polite. The room was so dirty with hair everywhere, the heat was stuck at 84, bathroom drains didn't want to drain. Above everything... More 

Review collected in partnership with Embassy Suites Hotels

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katerinaharalambou, Manager at Embassy Suites Philadelphia-Valley Forge, responded to this review

I am sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the malfunctioning heat and bathroom. We reported your concerns to our maintenance team in order to make it right. We will be sure to address the issues with the front desk, and hope you will... More 

Ardmore, Pennsylvania
1 review
1 of 5 stars Reviewed 4 weeks ago

What a joke! When we first got there, there was a woman who was complaining about an incredibly dirty room that she was checked into. I gave the hotel the benefit of the doubt and just assumed that she was just one of "those" people. Then I checked in and went up to my room and turned right around because... More 

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katerinaharalambou, Manager at Embassy Suites Philadelphia-Valley Forge, responded to this review

Thank you for taking the time to post your feedback. Please accept our sincere apology. We want you to know that the comments and suggestions we receive from our guests are taken very seriously. We have reviewed our guidelines so we can make it right and prevent similar situations from occurring in the future. Again, please accept our apologies for... More 

Conowingo, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We used this Embassy Suites as a base for shopping at King Of Prussia Mall and Philadelphia Premium Outlets, with a trip to the movies squeezed in. The value of the room was good considering the full-cooked hot breakfast omelettes.

Review collected in partnership with Embassy Suites Hotels

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Manchester, New Hampshire
1 review
3 of 5 stars Reviewed 4 weeks ago

We were in town for hockey tournament and arrived late in the evening. Even before being greeted we were told " there is absolutely no knee hockey in this hotel". I've never seen a hotel with such an extensive list of rules, including a curfew for kids. At 10:05 every night hotel security would start walking through the halls looking... More 

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