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Comfort Inn & Suites

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2110 North Franklin Dr, Washington, PA 15301
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Comfort Inn & Suites
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116 Reviews from our TripAdvisor Community

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Traveler rating
    47
    31
    14
    14
    10
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29
42
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville Beach, Florida
Level Contributor
3 reviews
3 of 5 stars Reviewed yesterday NEW

From the check-in with a very unhappy gentlemen, to the breakfast "Host" No water nor towels in the "Fitness Center", to the very unpleasent housekeepers. The Breakfast should not be considered a Hot Breakfast description. Who microwaves the Eggs & Sausage? We asked for tourist information and was given a stare of misunderstanding. We travel often and I have stayed... More 

Was this review helpful? Yes
Indianapolis, Indiana
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel is outstanding for a road side location. The rooms are nice and beds very comfortable. The shower was a key feature, large, rain shower type. We liked the fact that there were choices for pillow types, five were on the king sized bed. The breakfast buffet was good, well stocked with lots of choices. Best of all was... More 

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Tiffin, Ohio
3 of 5 stars Reviewed 1 week ago

Disappointing because of inoperable of deadbolt on room door, inadequate room lighting, sanitation issue with the water level of the toilet bowl. Breakfast service was fine with adequate food. Staff was friendly and helpful. Conjested parking because of oil company trucks.

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Chandler, Oklahoma
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our "suite" was just a regular double bed room with a child-size sofa bed and a cart with microwave and refrigerator all crammed into it. It worked out okay for us, but I was expecting more from a suite. The hotel itself was okay but seemed a little old. The breakfast room was a little cramped compared to other hotels.... More 

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Debary
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 5, 2015 via mobile

Anna from the breakfast area was a sweetheart. Very friendly and kept the counters clean and food pans filled. The food was fresh and hot and good variety. The rooms were clean and bed very comfortable.

Was this review helpful? Yes
ComfortSuites485, General Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to share about your recent stay with us. I am so glad to hear that you had such a great experience. Our rooms are beautiful, and I am happy to hear that your room added to your positive experience. Isn't Anna amazing? She is a great hostess and provides an excellent... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 2, 2015 via mobile

I stayed in a room with a full kitchen (room 126). When I first got to the room, it smelled "fishy", like someone had cooked fish. When I looked under the kitchen sink for paper towels, I found empty grocery bags. In a couple of them, there were rotten vegetables, so rotten that not only did they smell, they were... More 

Was this review helpful? Yes 3
ComfortSuites485, General Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, Thank you for your comments. I truly apologize that we failed to meet your expectations during your recent stay. I have addressed the cleanliness issues you mentioned with my staff and I would like you to know that we will use your feedback as a way to improve our services. Thanks again for taking the time to... More 

1 review
5 of 5 stars Reviewed May 12, 2015

Amanda, Taylor, and Alyssa at the desk were so helpful finding us an open pharmacy and giving us directions to the pharmacy and the nearest hospital. They allowed us to have a late checkout and made sure our needs were met. Kathy working the breakfast area also went above and beyond to help us with our sick twin and get... More 

Was this review helpful? Yes
ComfortSuites485, General Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to share with us about your recent stay with us. I am sorry to hear that your little one wasn't feeling well, but I'm so glad that our entire staff was able to go above and beyond and accommodate you, your daughter, and her infant twins. Amanda and Taylor are fantastic!... More 

Placitas, New Mexico
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 8, 2015

Customer service really comes to the forefront when there is a problem. We had requested a quiet room, but the room we were given was right near the interstate. We asked for another room. The room we were given had not been cleaned - it turned out that the maid did not show up for work. The front desk person... More 

Was this review helpful? Yes
ComfortSuites485, General Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for taking the time to write such a kind review. We are very proud of our wonderful staff and I will make sure to share your comments with them. I apologize for the game of "musical rooms" that you had to play before we were able to get you settled into a room... More 

Stafford, Virginia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 25, 2015

Ok...let me start off with the fantastic things about my stay: 1. Location - was perfectly located near interstate, shopping, dining and very easy to get into town to visit ppl 2. Cleanliness: Hotel looks rather new or updated. Did not see wear/tear on anything in lobby, rooms, hallway etc. Room was very, very clean, bedding, towels, tub, toilet...as clean... More 

Was this review helpful? Yes 3
ComfortSuites485, Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, First, let me thank you for taking the time to share with us about your recent stay with us at the Comfort Inn & Suites, Washington. On behalf of our entire team, I would like to apologize for failing to meet your expectations. We strive to ensure that all of our guests leave feeling 100% satisfied and... More 

1 review
5 of 5 stars Reviewed April 25, 2015 via mobile

Great room! Comfortable beds! Great breakfast! Anna the breakfast attendant was the bomb! We came for my wife's birthday and had a great time. Loved the two person Jacuzzi and king sized bed. Breakfast was great!

Was this review helpful? Yes
ComfortSuites485, Manager at Comfort Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your recent stay with us in Washington, PA! Our jacuzzi suite is perfect a perfect way to celebrate a birthday! We are pleased that you celebrated your birthday by staying with us. Anna is fantastic! She does a wonderful job making all of our guests feel welcomed... More 

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