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SpringHill Suites Washington

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16 Trinity Point Drive, Washington, PA 15301
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SpringHill Suites Washington
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103 Reviews from our TripAdvisor Community

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Traveler rating
    35
    46
    12
    5
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • Italian first
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    (103)
  • Mar-May only
    (24)
  • Jun-Aug only
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    (16)
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Fort Lauderdale, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Washington Pennsylvania Spring Hill Suites. Very cold pool and complaints fall on deaf ears by General Manager,Front Desk and Marriott Customer Care. Also the hotel key cards don't work well. I asked for new cards but they were poor also. No pool towels at pool until 1 1/2 hrs after pool opens. Sitting area outside pool area was very dirty.... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Washington, responded to this review

Dear Phillip J, We appreciate you taking the time to share your experience. We have been in contact with you regarding your stay and so has Marriott customer care. I'm sorry that you find us to be uncaring. We strive to provide sincere hospitality. Additionally, I regret the issues you experience with your key cards and that the temperature of... More 

Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter was very sick with a cold when we stayed and couldn't sleep or breathe well. I went downstairs late to find some honey, salt, and tea. The young woman(newly hired) behind the desk was so very helpful. She found all of these things and heated up some warm water for my daughter to gargle with and to drink... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Washington, responded to this review

Dear Anna C, Thank you for your review and recommendation of our modern hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service was helpful. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass along your compliments. We enjoyed having... More 

Hackensack, New Jersey
1 review
4 of 5 stars Reviewed 3 weeks ago

Staff were friendly and were prompt in performing their duties. Hotel room was very clean. Stayed in a room with two beds - very clean, and had a sofa - TV located in viewing distance from sofa. **The TV was placed off to the side and is not really watchable from one of the beds (I have not seen what... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Washington, responded to this review

Dear Carlo G, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement; this fosters change for future stays. We look forward to hosting you again. Best, Nicole Eutsey General... More 

Chandler, Oklahoma
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The 2 queen suite was clean and bright and spacious. A nice touch was the large sofa that kept a seating partition once folded out into a bed. The only thing that keeps it from 5 stars is that the breakfast items were not replenished while we were there, so we didn't get the biscuits or gravy .

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Washington, responded to this review

Dear brendadenda, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best,... More 

Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

As a long time travel softball coach, we as a team travel with family's 7-11 times per year. many times this is a Friday and Saturday night depending on location and distance from home. We also do as many as 2-3 national tournaments per year, these being 5-7 day trips, with 10-15 rooms per occasion. In the past year and... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Washington, responded to this review

Dear Chris B, I'm sorry we disappointed you. We did our very best to work with your group. Your group had 10 rooms for 3 nights at our hotel. We had already loosened our cancellation policy for your group from 3 weeks to 24 hours. When you you called to cancel all the rooms on the same day, we did... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

SpringHill Suites Washington is absolutely horrible ! I've never spoke to a manager of a hotel with such little customer service skills. Due to weather, the tournament we were scheduled for was cancelled last minute so we had to cancel our rooms. I understand that it was less than 24 hours advance notice however, she was not even willing to... More 

Was this review helpful? Yes 1
Bowie, Maryland
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 12, 2015

This is one of the nicest hotels my husband and I have stayed at in Washington. The employees are wonderful, that's always a good start. The hotel is beautiful, very clean and well appointed. We had a room with 2 Queens, it was spacious, clean and quiet. A nice breakfast is offered every morning. There is a shopping center and... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Washington, responded to this review

Dear rhondah67, Your feedback is welcomed and appreciated. Reflections like yours allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly service and great location. Thank you for your time in reviewing your experience, and we look forward to your next visit. Best, Nicole Eutsey General Manager More 

West Lafayette, Indiana
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 9, 2015

We literally arrived at 1:00am and departed at 6:30am, but the beds were very comfortable and the staff - both front desk and breakfast room - were friendly and helpful. Ton of construction folks staying there but staff managed to keep the place pretty clean. They even had disposable footies at the door for muddy boots!

Was this review helpful? Yes
ConcordHospitality, General Manager at SpringHill Suites Washington, responded to this review

Dear csharrison68, We are happy to hear from you and glad to know your very short stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Nicole Eutsey General Manager More 

Corbin, Kentucky
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 5, 2015

Was very impressed with Front Desk, room was great, spacious and clean. Would have given 5 stars, but breakfast attendant was completely uninterested in her job and obviously had some important text messaging to attend to. Food was sparse due to the lack of attention.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Washington, responded to this review

Dear Noah E, Thank you for your review and recommendation of our hotel and associates. I’m pleased to hear that our front desk staff’s excellence in service made for a nice experience. Please accept my sincere apologies for the service you received at breakfast; I have taken note. We hope to see you on a return visit. Best, Nicole Eutsey... More 

Bethesda, United Kingdom
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 14, 2015

It starts with the front desk! A very nice reception, polite and professional. Nice and large room with space to spread out. I was able to park my motor cycle up front. It is a little pricey for being off the main road at $135 per night. I would stay again. It is a Marriott property all the way.

Was this review helpful? Yes 1
ConcordHospitality, General Manager at SpringHill Suites Washington, responded to this review

Dear J L, Thanks so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. Thank you especially for recognizing the staff, I will be sure to share your kind comments. We look forward to seeing you on a return trip. Best, Nicole... More 

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