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Crowne Plaza Philadelphia - Bucks County

3.5 of 5
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4700 Street Rd., Trevose, PA 19053 (Formerly Holiday Inn)
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1 room 1 guest
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Crowne Plaza Philadelphia  -  Bucks County
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279 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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Overland Park, Kansas
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

I've stayed in this hotel an average of 50-60 days a year for the last 4 years and I've had enough!!! This place is outdated, the elevators are a joke, and has no workout facility. The hotel suffered damage from a frozen/broken water pipe last winter and still uses that as an excuse for not fixing things. The workout room... More 

Was this review helpful? Yes
Level Contributor
1 review
1 of 5 stars Reviewed 1 week ago

Our room was ok; I slept well and the linens were clean, from what I can tell, but I am soooo disappointed in the accommodations of this particular hotel! There is a sign about a frozen pipe (in the summer? Does that happen? #iamnaive) but there is more wrong with this hotel than that! Crowne Plaza has been great at... More 

Was this review helpful? Yes
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear DrJai A, Thank you for leaving feedback of your recent stay. I'm sincerely apologize for all the problems you encountered during your stay. To answer all your "Why's" we are still in the process of remodeling all the guest rooms, common areas and fitness center/pool area also repairing the exterior parts of our hotel. The pipe that had frozen... More 

Travelers are raving about these Trevose hotels

Toledo
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel through Sesame Place and got a great deal. The front desk staff and housekeeping staff was very friendly and friendly. I loved the idea of a kids time in the evening and the parents could grab dinner at the hotel restaurants. We didn't use this because we were just too busy as a family. One big... More 

Was this review helpful? Yes 1
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear Emttl73, Thank you for taking the time to leave feedback of your recent stay. I'm glad you enjoyed our friendly staff and child care during dinner time. I do apologize for the problems you encountered with the tub being slippery and the pool not being clean the second night. I have sent e-mails to the proper department mangers on... More 

East Meadow, New York
Level Contributor
5 reviews
3 of 5 stars Reviewed 3 weeks ago

The elevator was slightly outdated and the lamps were disgusting. The food was excellent. And on a positive note the pool was one of the largest I've ever seen . But also there should've been a wifi network that was completely open because it was disconnecting a lot. Not my first choice for a hotel.

Was this review helpful? Yes
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear twittr1, Thank you for taking the time to leave us feedback about your recent stay. We are please to hear your enjoyed the food in our in-house restaurants. We do apologize for the elevators and I have sent an e-mail to our housekeeping staff about the lamps. I'm also sorry for the internet not keeping you connected. We are... More 

Bridgeport
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We visited the Crown Plaza Bucks County hotel for 3 night Sesame Place special. This hotel was awesome, friendly front desk staff, and housekeepers as well. The hotel itself was clean, the housekeepers came in daily to tidy and refresh the rooms. They have a 5:30-9:30 pm supervised child care for free(just leave a tip if you'd like/can). Teachers are... More 

Was this review helpful? Yes 2
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear CTbaby, Thank you for taking the time to leave a review about your recent stay with us and the 5 stars! We are pleased that everything was to your liking and you and your family enjoyed all of are hotel amenities. We would like to invite you back to our hotel if your ever visiting the area in the... More 

Naugatuck, Connecticut
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

After doing research and doing the buy 2 nights get one free on the sesame place website we decided to stay at crowne and to save a decent amount of money and this hotel looked like the best deal and I saw that the rooms were being remodeled etc.I didn't mind driving 10 minutes and not spending an extra 3-400... More 

Was this review helpful? Yes
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear JP, Thank you for taking the time to leave a detailed review about your recent stay. I do apologize for the confusion about the room situation, I have spoken to our front desk manager and he is looking into the issue. I'm sorry the room was not to your satisfactory and the elevators were slow or broken. We take... More 

Nashville
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Although our last visit to this hotel was less than stellar, we decided to give it another try, and had a much nicer stay this time. We were greeted warmly upon arrival by the front desk staff, and given a room on one of the "executive" floors. Our king room was very clean and the bed was really comfortable. There... More 

Was this review helpful? Yes
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear Beth W, Thank you for taking the time to leave us feedback of your recent stay. I'm sorry to hear about your last visit but we are very happy you decided to give us another try. We are pleased to hear that you were greeted with a warm welcome and your guest room was enjoyable. I do apologize for... More 

Mechanicsburg, Pennsylvania, United States
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here once before and had a wonderful experience. We encountered the exact opposite on July 22nd. The room looked a little dingy, not at all the way it looked the last time we stayed here (I believe it was 2 years before). We were in the room for about 15 minutes when I began to suffer an asthma... More 

Was this review helpful? Yes
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear Donna E, Thank you for taking the time to leave us feedback of your recent stay. I want to thank you for thinking of us when returning to the area. I would also like to offer my sincerest apology for the problems you and your husband encountered during your stay. We are remodeling are guest rooms, common area and... More 

Bensalem
Level Contributor
3 reviews
5 of 5 stars Reviewed July 22, 2015

Activity center was the best thing in the hotel. I would cone back just for that. Jess and Crystal were great. We enjoyed our supper while the kids played. It was a smart idea and the best part of our family vacation. Rosie

Was this review helpful? Yes
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear ActivityCenter, Thank you for the 5 stars and taking the time to leave us feedback of your recent stay. We are so please to hear that your children had a great time in the activity center while you and your spouse were able to enjoy a nice relaxing dinner. I will be happy to pass along the kind words... More 

Phoenix, AZ
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 21, 2015

This hotel was a terrible experience. When I made my reservation, I was staying over nights with different room rates. I told the guy on the phone that it was no problem having two reservation numbers as long as I did not have to switch rooms. You guessed it, we were out eating lunch and the hotel calls to say... More 

Was this review helpful? Yes
Maetal Z, Guest Relations Manager at Crowne Plaza Philadelphia - Bucks County, responded to this review

Dear tcipolla, Thank you taking the time to leave feedback of your recent stay with us. I want to sincerely apologize for the problems you encountered during your stay. I'm very sorry that you had to change to a room that was not up to your standards and smaller in size. I would ask you to please call our hotel... More 

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