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Chateau Resort & Conference Center

3.0 of 5 300 Camelback Road, Tannersville, PA 18372
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Chateau Resort & Conference Center
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Chateau Resort & Conference Center
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452 reviews from our community

Traveler rating
    73
    103
    91
    98
    87
See reviews for
178
128
5
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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Wayne, New Jersey
1 review
2 of 5 stars Reviewed 3 days ago NEW

This is the first review I have written on here and don't like to bash, however I had a lot of problems. The staff at the check in desk were great and very helpful, even got a room upgrade. However that is about the only positive of the stay. Room: The room itself seemed very old. The shower and sink... More 

Was this review helpful? Yes
John_W_GM, Jeff S. Interim GM at Chateau Resort & Conference Center, responded to this review

Dear Guest, Thank you for providing the Chateau with your feedback from your recent stay. It is refreshing when our guests provide us open feedback of missed opportunities, as well, human errors. We will certainly use all feedback as learning tools and be assured; each item you have brought to the attention of the Chateau will be reviewed with its... More 

1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

Location and service (employees did more then what was asked) great. Unfortunately the first time first week of January was great till you get to the hot tub. The hot tub and sauna was broken that whole week. Second stay was a third week of January the sauna was fixed but not the hot tub. Along with other issues with... More 

Was this review helpful? Yes
John_W_GM, Jeff S. Interim GM at Chateau Resort & Conference Center, responded to this review

Dear Guest, Thank you for providing the Chateau with your feedback from your recent stay. I can understand your frustration with our hot tub. We are awaiting parts and we have had direct conversations with the manufacture regarding repairs. Thank you for your patients as we will do our best to resolve this issue. Added, your observations regarding our associates... More 

Cape May Court House, New Jersey, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I am so glad we ignored the reviews and came here. Beautiful mountain views with friendly staff and nice amenities. The restaurant was very convenient. My kids loved the pool and game room. The rooms were clean and nice. I wish we could stay longer! Definately coming back.

Was this review helpful? Yes 1
John_W_GM, Jeff S. Interim M at Chateau Resort & Conference Center, responded to this review

Dear Guest, Thank you for selecting the Chateau! We are pleased you and your family enjoyed the Chateau and all of its amenities. We look forward to seeing you and your family again soon when traveling back to Camelback Mountain! Again, Thank you! In the Spirit of Hospitality, Jeff S. Interim GM More 

New York City, New York
Top Contributor
78 reviews 78 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Every year my mother and I stay here for one week in late spring/early summer. We have stayed at this hotel the past two years, and just booked our third year here. There is a restaurant on site, which is ok. Mostly, we stay here because the rooms have a nice view and it is literally minutes away from the... More 

Was this review helpful? Yes
John_W_GM, Jeff S. Interim GM at Chateau Resort & Conference Center, responded to this review

Dear Guest, Thank you for selecting the Chateau and Conference Center. I am very pleased you enjoyed our property. I certainly agree with you, knowing the plentiful options our area offers. As we continue to update our menus and offerings, we hope you will give our restaurant a try during your next visit here at the Chateau. Again, thank you... More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Is the dirtiest hotel I have been to. Just a lot of dust on the floor. Restaurant is very dirty, check your cup before you drink. Actually check everything before you put into your mouth. Room service number never work.

Was this review helpful? Yes 1
John_W_GM, Jeff S. Interim GM at Chateau Resort & Conference Center, responded to this review

Dear Guest, Thank you for providing the Chateau and Conference Center with your feedback. Please accept my sincere apologies. I will use your feedback to improve areas identified during your stay. This is certainly not indicative of our property. Our staff works each and everyday to ensure we provide clean rooms and a great guest experience. I will discuss your... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Only good thing going for this place is that it is stone throw away from Camek Back Ski Resort. Another + is you can take the shuttle to and back from Camel Back ski resort from this hotel. * This place really needs an upgrade - Total gut renovation that is. This could be a gem if it is upgraded... More 

Was this review helpful? Yes 2
John_W_GM, Jeff S. Interim GM at Chateau Resort & Conference Center, responded to this review

Dear Guest, Thank you for your comments from your recent stay with us at the Chateau. I appreciate your passion and care within your words. I do agree we have a great location. I will provide our ownership with your comments. I can assure you, our ownership does care about the Chateau and its personnel. We would certainly enjoy you... More 

Wilmington, Delaware, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

So the location is great because you can see all the mountains and slopes from the large windows. The room smelled like arm pits. The breakfast was good but the bartender/server smelled like an ash tray and had an extremely poor attitude. The hotel was very out dated and old fashion. The bathroom was dirty. I don't recommended this hotel... More 

Was this review helpful? Yes
John_W_GM, Jeff S. Interim GM at Chateau Resort & Conference Center, responded to this review

Dear Guest, I am in receipt of your comments and I appreciate your direct comments from your recent stay with us at the Chateau. Your comments did not indicated which room your had? If so, I could review this missed opportunity with our housekeeping staff. We do our best to fix any situation if we are provided the opportunity. I... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

I am staying here as I write this review. I am usually not the type to write a review but this place is beyond dirty. I should have read the reviews first, which was my mistake. Too late to find another hotel. I am however very glad we only came up for the night. The indoor pool is not a... More 

Was this review helpful? Yes 2
John_W_GM, Jeff S. Interim GM at Chateau Resort & Conference Center, responded to this review

Dear Guest, I am in receipt of your comments from your recent stay with us at the Chateau. I am very sorry and embarrassed your stay with us was riddled with disappointed. This is not indicative of our property. We are continuing to improve areas within our property. I can assure you, I will discuss with the managers of each... More 

Conklin
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We drove around for awhile trying to find a place to stay for the night. I read the reviews for each of the places and looked at the pictures (everything seemed pretty nasty). This was the only place that seemed decent (unless you wanted to pay $200 - $300 for a night). It was very close to Camelback (but we... More 

Was this review helpful? Yes 2
John_W_GM, Interim GM Jeff S. at Chateau Resort & Conference Center, responded to this review

Dear guest, Thank you for your recent comments during your visit to Camelback Mountain and the Chateau! We are pleased you enjoyed a clean room and great views. Our staff will appreciate hearing your compliments of our facility. We thank you for selecting the Chateau and look forward to seeing you again soon when business brings you to town! Happy... More 

Fairfax Station, Virginia
Contributor
14 reviews 14 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Obviously not a five star hotel but for the price, not bad. We got a room with a loft that slept five. Beds were comfortable, room was clean. Breakfast offered a good buffet selection. We' were disappointed that the hot tub wasn't working, would have been really nice after skiing. The biggest downside was it wasn't a luxury hotel but... More 

Was this review helpful? Yes 1
John_W_GM, Interim GM Jeff S. at Chateau Resort & Conference Center, responded to this review

Dear Guest, Thank you for your compliments from recent stay here at the Chateau! We are very pleased you and your family enjoyed our guest room space and selections offered on our breakfast buffet. We are awaiting parts for the whirlpool. We hope to have this fixed shortly, so it can be used by our guest's after a long day... More 

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Additional Information about Chateau Resort & Conference Center

Address: 300 Camelback Road, Tannersville, PA 18372
Location: United States > Pennsylvania > Pocono Mountains Region > Tannersville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chateau Resort & Conference Center 3*
Number of rooms: 154
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Also Known As:
Chateau Resort And Conference Center
Chateau Hotel Tannersville
Chateau Resort Tannersville

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