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Chateau Resort & Conference Center

3.0 of 5 300 Camelback Road, Tannersville, PA 18372
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Chateau Resort & Conference Center
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Chateau Resort & Conference Center
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428 reviews from our community

Traveler rating
    70
    98
    82
    94
    84
See reviews for
173
123
5
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

I've been meaning to write this sooner, but I have NEVER written a review on anything. I felt I should on this hotel for a couple reasons. First, yes, the hotel needs a little updating but that doesn't mean it's not clean. Our bed was meticulous and the bathroom and restaurant were clean. Second, people shouldn't expect everything to be... More

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Rochester, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We visited Chateau Resort & Conference Center because we purchased a Groupon. When we arrived, we were greeted by a very friendly hotel staff person, Christine. She explained our Groupon package, supplied us with a list of restaurants around the area where we could eat, and also explained the attractions around the conference center. The room was very nice. The... More

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 6 days ago NEW

We had a luncheon here a few weeks ago and they did a great job for us! Everything went just as planned and food was very good. The staff was very professional and attentive. Thanks for a successful event, we would definitely come again!

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Buchanan, Va
Contributor
16 reviews 16 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Wife and I stayed here while visiting the Poconos. Standard worn down older hotel. No refrigerator or microwave in the room. Room was clean. Air conditioner could have been colder. Nothing fancy, but not disappointed. Would stay here again if in the area.

Was this review helpful? Yes
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Matt B- Thank you for your review and please do say hello during your next stay. We strive to provide genuine service with a good quality clean room in a great location to all the local amenities. I am glad you were able to enjoy. Thank you- John More

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed September 13, 2014

We should have checked TripAdvisor before booking. I am scheduled to do the Rev 3 Triathlon tomorrow at the Shawnee Inn. I would have stayed there but they required 2 nights and our calendars did not permit. The Rev 3 website recommended this hotel as well as the Shawnee. I looked at the pictures and thought it was nice. WARNING:... More

Was this review helpful? Yes
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

LHConn- I am sorry that your first impressions of the resort were not up to your expectations, but am glad you decided to stay. I would like to hear more about your concerns and how the staff reacted to them once it was brought to their attention. Please do contact me at your convenience 570 629-5900 or GM@ChateauResort.com -John More

West Conshohocken, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 9, 2014

Wow first time here and the staff are very nice and welcoming, from the front desk to the wait staff and housekeeping, everyone was so nice and friendly. We loved the outdoor pool with the waterfall and all the decks that give you lots of room to enjoy the lake views and camelback across the water. The inddor pool was... More

Was this review helpful? Yes 3
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Carolf11-13 - Thank you for your kind words. I couldn't help but smile at your spiral staircase comment. Afterall, you wouldn't be in the Pocono Mountains without a unique room! Not sure why you didn't have a Keurig. I know our entire suite level was outfitted with them. I will make certain housekeeping double checks that they are all still... More

Wexford, Ireland
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 5, 2014

The hotel need some updating. No chair in room at desk, asked for one and they told us they didn't have one. One of the elevators did not work. The lake on the property was filled with algea. the planters on decks were filled with weeds and there was little chairs to sit on. The A/C in .our room was... More

Was this review helpful? Yes 4
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Monie432- I am not certain what happened during your stay with the AC and your other room concerns, it should have been working and we have engineering on every night until at least 11PM to address items as they need to be addressed. As to the welcome reception, that is arranged between the tour operator and the property based on... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 2, 2014

very nice place to stay..a lot of parking space....2 minutes to the water park...nice mountain view..will diffidently go back there and would recommend anyone and their family to go there.the hotel staff is very friendly and always ready to help.

Was this review helpful? Yes
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

AnthonySpeed- I too love our location and view. Being at the base of Camelback Mountain and Big Pocono State Park certainly has its advantages and views. Great every season of the year. I also love the comment about the staff. We try very hard to deliver genuine hospitality service to each and every guest that we host. Please do say... More

garrison
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 27, 2014 via mobile

I arrived at about 5:30. I had called prior to booking the suite I had booked because I wanted to ensure that it slept 5. The receptionist told me it slept only two since there was only one queen bed on the loft area and the couch wasnt a pullout. I was told to downgrade after I paid for a... More

Was this review helpful? Yes 3
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

JessicaBeaverGarrison- I do apologize for the nagging annoyances that you mention. I know you go away on vacation to escape this type of aggravation and we let you down on that part. We are transitioning our suites to couches only from the pull out couches and it seems you got one that has not been changed yet. I do appreciate... More

Senior Contributor
35 reviews 35 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed August 27, 2014

I went with a group of five. We booked throughout groupon the bi-level . The checkin was very good, the girls at the front desk had a big five from my group. Always willing to help us. The staffs from the restaurant cant be better; there are friendly and ready to help,. big thanks to Evelyn and to another girl... More

Was this review helpful? Yes 1
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Melanie 16- Thank you for your review and glowing comments about the staff. We do try very hard to make certain everyone enjoys their stay. I am uncertain when you stayed exactly, but I want to assure you we go through an aggressive shampooing process in our slower seasons of the year in an attempt to provide the freshest of... More

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Additional Information about Chateau Resort & Conference Center

Address: 300 Camelback Road, Tannersville, PA 18372
Location: United States > Pennsylvania > Pocono Mountains Region > Tannersville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chateau Resort & Conference Center 3*
Number of rooms: 154
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Also Known As:
Chateau Resort And Conference Center
Chateau Hotel Tannersville
Chateau Resort Tannersville

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