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Chateau Resort & Conference Center

300 Camelback Road, Tannersville, PA 18372
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1 room 1 guest
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Chateau Resort & Conference Center
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490 Reviews from our TripAdvisor Community

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Traveler rating
    78
    109
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    91
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204
130
5
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Islip
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I am so used to check in being at 3pm in many hotels, that I arrived at 3:15 looking for my reservation and the front desk politely advised me that check in was at 4pm. That was my error for not looking at my confirmation. They did take my cell # and called me at 3:50 to let me know... More 

Was this review helpful? Yes 2
New Jersey
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

After previously staying at the Chateau 15 years ago and it being a great location if you are going to Camel beach, we got a room there because most places were sold out. A lot of the reviews were not very good, but we needed a room for a night....so.....the place is in desperate need of an upgrade. The indoor... More 

Was this review helpful? Yes 1

Travelers are raving about these Tannersville hotels

New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel is at a beautiful location. The staff are friendly. That is all I can say about this hotel. We have stayed there numerous times over the years but it is going down hill. I blame poor management. The rugs are filthy. The elevator, only one of the two were working, was scary and even broke down while we... More 

Was this review helpful? Yes 4
Brooklyn, New York
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In July, we visited this area twice. Bi-level suite, Mountain View, was given to our family at our first one night stay. Room was first to the elevator. We were very happy with this room and service. We received a previous guest discount, two roll-a-way beds and late check-out. Thank you, Christine! Next weekend Christine was off. Even though, I... More 

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John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Ingazi- I was glad to hear that you enjoyed your stay again and I was glad to hear the Manager on Duty was straighten out the confusion. I am sorry I missed you this time around. Please say hello when you come back! John More 

East Brunswick, New Jersey
Level Contributor
100 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 3 weeks ago

8 guys for a weekend of golf. The cost and golf courses were very good. The hotel was centrally located to the courses. The rooms were clean and the staff was friendly. Nice touch being greeted by staff member on Friday making ice cream sundaes and cones. Staying on the first floor I was told the cable tv has a... More 

Was this review helpful? Yes 2
New York City, New York
1 review
4 of 5 stars Reviewed 3 weeks ago

I selected Chateau Resort to host my Family Reunion July 10 -12 2015, we had close to 40 rooms booked and nearly100 people. The hotel staff was great, everyone was warm and friendly and went out of their way to welcome us, they reacted swiftly to any issues we had. Throughout the weekend we had banquet dinners and breakfast each... More 

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John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

ReggieLuv - Thank you for your review and it means a lot from your group as I believe there is some hotel experience in your group. Regardless, thank you for your kind words and please say hello when you return. John More 

Stewartsville, New Jersey, United States
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Staff was extremely nice and friendly but the overall stay was disappointing. It started offf being difficul to get to sincce it is located right next to camelbeach trafic was heavy and the road was dark and the sign was unlit so I passed the entrance twice, decor was very vintage, rooms were clean but there was a lot of... More 

Was this review helpful? Yes 1
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Marc S- Thank you for your review and your kind words about the staff. Our location in relation to Camelbeach is great for convenience but unfortunately at times it is challenging with traffic. I am sorry you got stuck in it. As to your other concerns, our outdoor pool is set to be at 80 degrees and have not heard... More 

A TripAdvisor Member
1 of 5 stars Reviewed July 27, 2015

I just could not wait to complete my stay to write a review. The hotel looks nothing like the picture. Check-in was bad; although the girl was extremely nice, she was slow and tended to the people on the phone. She didn't tell us how to get to our room so we went to the wrong floor and someone (house... More 

Was this review helpful? Yes 4
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

TripAdvisor Member- I appreciate your feedback and concerns. Although I am generally on property and have many conversations with guests, I am sorry to hear that I was not able to run into you. As I do not have your name or room number, please stop by Guest Services and they will get me to make certain you are delighted... More 

Indianapolis, Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 22, 2015

Hotel and staff were good. The only concern I had was the hotel had a dated appearance (think the 70"s) and some areas appeared to need repair. The staff was very helpful and did their best to ensure a good stay.

Was this review helpful? Yes
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Joanna D- Thank you for your thoughts about your stay. As we strive to make certain all of our guests have an enjoyable stay and a large part of our hospitality promise is the staff and their handling of the guest needs. We are not the newest property on the mountain, but we can be the friendliest and most responsive.... More 

Toledo, Ohio
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 14, 2015

We like travelling to mountainous areas like Gatlinburg, Branson, etc. Thought we would try the Poconos. We stayed three days here because we had found a groupon. The groupon was really the same price as the "return rate" plus an additional 30 dollars resort credit. So honestly, it works out the same if you get the return rate without the... More 

Was this review helpful? Yes 4
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Charles B- Thank you for your fair and balanced review. We try hard to meet all of our guests expectations in every instance. To be fair to Groupon, we provided all of the pictures that promote and the area attractions in that promotion. Our facility is an AAA 2 diamond property and those pictures highlight how close we are to... More 

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