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Chateau Resort & Conference Center

3.0 of 5 300 Camelback Road, Tannersville, PA 18372
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Chateau Resort & Conference Center
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Chateau Resort & Conference Center
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431 reviews from our community

Traveler rating
    70
    98
    84
    95
    84
See reviews for
173
124
5
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

I was a bit nervous about booking our vacation here because of the reviews I read online. Turns out we had a great time and I'm happy we went here. The hotel just like others in the area is a bit older and outdated, but for the price it was not bad at all. Our room was clean but did... More

Was this review helpful? Yes 1
Somerville, New Jersey
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was nervous after booking this room for not reading many reviews beforehand, but our room was decent. Clean with basic amenities and the view from our window was wonderful. Our checkin process was a bit confusing (the front desk seemed a bit confused since we used a living social promotion deal) but it wa resolved okay, by the time... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Not satisfied at all. Very good location. Great view. Smelly hallway and stairways. Elevators didn't work. Couldn't even lock the sliders. Very very noisy ac. This hotel needs some serious renovation. Stayed one night but couldn't sleep at all.

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I've been meaning to write this sooner, but I have NEVER written a review on anything. I felt I should on this hotel for a couple reasons. First, yes, the hotel needs a little updating but that doesn't mean it's not clean. Our bed was meticulous and the bathroom and restaurant were clean. Second, people shouldn't expect everything to be... More

Was this review helpful? Yes 2
Rochester, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 15, 2014

We visited Chateau Resort & Conference Center because we purchased a Groupon. When we arrived, we were greeted by a very friendly hotel staff person, Christine. She explained our Groupon package, supplied us with a list of restaurants around the area where we could eat, and also explained the attractions around the conference center. The room was very nice. The... More

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed October 15, 2014

We had a luncheon here a few weeks ago and they did a great job for us! Everything went just as planned and food was very good. The staff was very professional and attentive. Thanks for a successful event, we would definitely come again!

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Buchanan, Va
Contributor
16 reviews 16 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 4, 2014

Wife and I stayed here while visiting the Poconos. Standard worn down older hotel. No refrigerator or microwave in the room. Room was clean. Air conditioner could have been colder. Nothing fancy, but not disappointed. Would stay here again if in the area.

Was this review helpful? Yes 1
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Matt B- Thank you for your review and please do say hello during your next stay. We strive to provide genuine service with a good quality clean room in a great location to all the local amenities. I am glad you were able to enjoy. Thank you- John More

Senior Contributor
22 reviews 22 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed September 13, 2014

We should have checked TripAdvisor before booking. I am scheduled to do the Rev 3 Triathlon tomorrow at the Shawnee Inn. I would have stayed there but they required 2 nights and our calendars did not permit. The Rev 3 website recommended this hotel as well as the Shawnee. I looked at the pictures and thought it was nice. WARNING:... More

Was this review helpful? Yes 1
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

LHConn- I am sorry that your first impressions of the resort were not up to your expectations, but am glad you decided to stay. I would like to hear more about your concerns and how the staff reacted to them once it was brought to their attention. Please do contact me at your convenience 570 629-5900 or GM@ChateauResort.com -John More

West Conshohocken, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 9, 2014

Wow first time here and the staff are very nice and welcoming, from the front desk to the wait staff and housekeeping, everyone was so nice and friendly. We loved the outdoor pool with the waterfall and all the decks that give you lots of room to enjoy the lake views and camelback across the water. The inddor pool was... More

Was this review helpful? Yes 4
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Carolf11-13 - Thank you for your kind words. I couldn't help but smile at your spiral staircase comment. Afterall, you wouldn't be in the Pocono Mountains without a unique room! Not sure why you didn't have a Keurig. I know our entire suite level was outfitted with them. I will make certain housekeeping double checks that they are all still... More

Wexford, Ireland
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 5, 2014

The hotel need some updating. No chair in room at desk, asked for one and they told us they didn't have one. One of the elevators did not work. The lake on the property was filled with algea. the planters on decks were filled with weeds and there was little chairs to sit on. The A/C in .our room was... More

Was this review helpful? Yes 5
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Monie432- I am not certain what happened during your stay with the AC and your other room concerns, it should have been working and we have engineering on every night until at least 11PM to address items as they need to be addressed. As to the welcome reception, that is arranged between the tour operator and the property based on... More

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Additional Information about Chateau Resort & Conference Center

Address: 300 Camelback Road, Tannersville, PA 18372
Location: United States > Pennsylvania > Pocono Mountains Region > Tannersville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chateau Resort & Conference Center 3*
Number of rooms: 154
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Also Known As:
Chateau Resort And Conference Center
Chateau Hotel Tannersville
Chateau Resort Tannersville

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