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Chateau Resort & Conference Center

300 Camelback Road, Tannersville, PA 18372
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Chateau Resort & Conference Center
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Chateau Resort & Conference Center
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467 reviews from our community

Traveler rating
    75
    106
    98
    100
    88
See reviews for
188
129
5
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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Fort Lee, New Jersey, United States
Senior Contributor
28 reviews 28 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is not expensive. Don't let the price fool you. It has a great outdoor pool, smail, but nice indoor pool, exercise room, game room, sauna, whirlpool, etc. We ate breakfast at the hotel. Great and moderately priced. (We were on the move the whole day-so, other meals were eaten out). The greatest part was the service. The staff... More 

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Tannersville, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent event. The staff and management were very professional and our event was extremely successful. The set up and service that the staff provided made it possible for participant to get the most out of the event.

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Margate City, New Jersey
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed at this place through our Groupon deal $100 for 2 nights PLUS we recieved two $20 resort credit coupons (perfect for breakfast ! ) It's a great affordable place to stay and very convienient in Camelback area We had a balcony view of Camelback Ski area Spectecular view !!! Our room is pretty simple for a short stay.... More 

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Somerdale, New Jersey
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was so freaked out about the poor reviews, I had doubts. I also got this thru a groupon deal. The staff was so friendly. We used our $20 credit at breakfast. They did take 15 mins to refill the pancakes for the breakfast buffet but they didnt charge my 6yr old and 4 yr old that did eat a... More 

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 17, 2015

Great place, not a top notch high end hotel, but very clean and well maintain for a hotel that has being around for a while. My first visit was through Groupon, the resort credit was not welcome at restaurant at time we went, look that waiters were unaware. Good location for shopping, for hiking, for Beers(visit local browery) and amusement... More 

Was this review helpful? Yes 3
New York City, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 16, 2015

I see this place is getting a lot of poor reviews. We got the room through Groupon for $69 per night. It included a $20 resort credit that we used for breakfast. I don't know what peoples expectations are for a hotel at the base of the ski hill for this price is but I thought it was more than... More 

Was this review helpful? Yes 2
Orlando, Florida
Contributor
12 reviews 12 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 15, 2015

the hotel had a nice location for skiing, and access to stroudsburg for nightlife. the rooms were dingy and outdated. they didn't have my king room with a view when i arrived, due to heating units that didn't work. they "upgraded me to a queen loft' with no view and a smaller bed. there were no luggage carts, and the... More 

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1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 8, 2015

Arriving at the hotel, we were stoked at how close we were located to the Poconos Mountain. We could tell the hotel was older, but figured it would be okay. Checking in was easy, and our room was exactly as others described, not the nicest, but good for a weekend. Random stains on walls and doors, tubs had nasty floor... More 

Was this review helpful? Yes 4
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Amanda- I appreciate your feedback about your stay. I have shared your critique with the restaurant staff and manager. Honestly said, we should have been better than you described. I apologize for that. I am also shared with the housekeeping and engineering staff in order to address the condition of your room. It is a relatively straightforward fix and it... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 7, 2015

Everything about this place is horrible. Rooms are outdated with broken furniture. The TV didn't work. We had to fix the sliding door ourselves. The hot tub didn't work. Employees were having a dispute in front of us. We had a " do not disturb" sign on our door and house keeping STILL went in the room. There's not one... More 

Was this review helpful? Yes 2
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Jennifer - I apologize for the issues that you experienced during your stay. I trust that these we communicated to guest services and they were able to address the maintenance concerns. That should never be the case, but unfortunately things break. What that happens, how we respond to your concerns is important to me. If you can contact me with... More 

Matawan, New Jersey
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed February 24, 2015

We stayed at the Chateau February 22-23, 2015 with a group of people, 13 of us total (including 3 children). We booked 5 rooms and called the hotel a few days prior to arrival to request that our rooms be near each other. We were told that this would not be a problem. We arrived at the hotel a little... More 

Was this review helpful? Yes 3
John_W_GM, General Manager at Chateau Resort & Conference Center, responded to this review

Terri- Thank you for the comprehensive review. Unfortunately the weekend that you visited us abnormally cold and the leaking pipe did a lot of damage to several areas. And although we never guarantee room assignments, we try our best to accommodate whenever we are able. With that being said, it is obvious we have some work to do to improve... More 

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