While we regret any inconvenience to a guest, the hotel's cancellation policy is clearly stated at the time of the reservation being made, noted on the reservation, and confirmed in writing by an email to each guest. as it was for this reservation. Particularly in regard to university related special event weekends, we believe that we cannot make an exception...

Thank you so much for your review of The Atherton Hotel. We are so glad to know you enjoyed your stay in State College.

Thank you for your review of The Atherton Hotel. We are happy to know you enjoyed our great location one block from the university. However I am sorry to know that you found our rooms to be less than you expected and invite you to try one of our upgraded rooms and/or suites during your next stay with us as...

Thank you for the opportunity to address your review. Reservations such as these made online and confirmed through the web booking engine are confirmed in writing and billed according to the hotel's cancellation policy. The hotel clearly states its cancellation policy online at the time of reservation and again in a confirmation email to the guest.

Thank you for taking the time to share your review of The Atherton Hotel. It is our pleasure to know that you enjoyed your stay in with us and your time In State College and in particular liked the location of the hotel. Since we are within walking distance to nearly every attraction in town and at the university, we...

My most sincere apologies for any tone of voice or sentiment by my staff that was less than appropriate. The Atherton Hotel provides free, on-site covered parking to guests. Regarding parking in downtown State College, please know that this is truly sometimes difficult during busy times for the university. Our community is making huge strides in creating more downtown parking...

The Atherton Hotel offers a complimentary on site excercise room, complimentary use for overnight guests of two local full service athletic clubs and raquetball facilities, and free transportation to and from them. We also offer each overnight guest complimentary use of Penn State's outstanding indoor swimming facilities. My most sincere apologies for any misunderstanding on the part of our front...

The Atherton Hotel does firmly enforce the No Smoking policy and charge a fee for room recovery back to non-smoking status. In each of our guest rooms there is clear signage regarding the no smoking policy in addition to the charge for restoration. This is also clearly stated at our front desk. In 2008 in anticipation of Pennsylvania's Clean Indoor...

Thank you for taking time to review your stay at The Atherton Hotel. Our guests' insight is valuable to us and I appreciate your remarks. I was especially glad to know that you enjoyed eating at Tarragon Restaurant. I am sorry to know that you felt inconvenienced by our parking garage and that we could have provided more prompt attention...