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Holiday Inn Express & Suites St Marys

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195 Comfort Lane, Saint Marys, PA 15857 (Formerly Comfort Inn)
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1 room 1 guest
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Holiday Inn Express & Suites St Marys
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58 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Untiontown
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Rooms, hallways and eating area very clean. Both day and night staff friendly. Yes, they are renovating, but it appears mostly finished. Only issue was the elevator floor and walls needed to be cleaned.

Was this review helpful? Yes
Linda C, General Manager at Holiday Inn Express & Suites St Marys, responded to this review

I would like to Thank You for your feedback. Yes we are almost completed on our remodel and as for the elevator it does get done daily but unfortunately with all of our guests it does get dirty again but from now on, i will make sure that my 2nd and 3rd shift staff check it on their shifts. We... More 

Hershey, Pennsylvania
Level Contributor
8 reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed 3 nights for a death in the family. All of the staff was very accommodating and helpful, especially Roman. There is still work being done in the hotel to upgrade from the previous owners and it is evident both outside and in. Our 1st floor suite looked as though it had a cosmetic facelift but not 100%. The... More 

Was this review helpful? Yes
Linda C, General Manager at Holiday Inn Express & Suites St Marys, responded to this review

I would like to Thank You for your feedback. We are still doing our renovations outside and a few things left inside. I will let maintenance know about the bathroom vent not working as that will be fixed asap. We look forward to seeing you in the future and hopefully it will be under better circumstances. Also it is same... More 

Knoxville
Level Contributor
191 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This property has been renovated nicely and rebranded Holiday Inn Express from Comfort Inn. The rooms are nicely appointed with new wallpaper, and great beds. The bed literally wraps you in comfort for sleeping. The breakfast is typical HIE and good. The breakfast area is small, so you may have to take your breakfast back to your room. The property... More 

Was this review helpful? Yes
Linda C, General Manager at Holiday Inn Express & Suites St Marys, responded to this review

Thank you for your feedback. We agree that everything is so much better since being remodeled. The beds are wonderful. I would love one at home,lol. Unfortunately the breakfast area is a little small even with knocking out a room to make it larger. I also would like it if there were a guest laundry but we do have a... More 

Houston, Texas
Level Contributor
143 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 21, 2015

Nothing remarkable on the positive side. The bathroom is tiny. The sink area is outside the bathroom and in the room. The sink didn't drain well. Parking was adequate. Staff was friendly. Breakfast area is small, but I didn't take it and have no opinion.

Was this review helpful? Yes
Linda C, General Manager at Holiday Inn Express & Suites St Marys, responded to this review

We are sorry for your unpleasant experience with us. We hope to serve you better in the future. Thank you for the kind comments on the staff. I have passed this along to them. Linda Carpin GM More 

Troy, Pennsylvania
Level Contributor
3 reviews
4 of 5 stars Reviewed July 18, 2015

This was our second trip to St Marys, but our first staying here. Although we didn't get a chance to use the pool, and we were disappointed to learn there was no Jacuzzi, we were very pleased with our decision to stay here. Our room was very clean and nicely decorated. The staff were very friendly and helpful. We will... More 

Was this review helpful? Yes
Linda C, Manager at Holiday Inn Express & Suites St Marys, responded to this review

Thank you for your feedback. Unfortunately we do not have jacuzzi rooms anymore since the remodel. We never had one in the pool area. We look forward to seeing you in the future. Have a wonderful day. More 

Chicago, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 18, 2015

They play loud, annoying music in the lobby and outside. The pillows are awful and beds too soft. Breakfast is terrible. AVOID this place. There is no peace and quiet and restful space. Room was clean and desk personnel were OK but this was NOT a pleasant experience. I will never stay here in the future.

Was this review helpful? Yes
Linda C, Manager at Holiday Inn Express & Suites St Marys, responded to this review

I am sorry for your unpleasant stay with us. We have had the music since opening day. We do have firm and soft pillows for our guests convenience. Our beds are serta and all brand new. If you do stay with us again please ask for a room that does not adjoin. We hope to see you in the future.... More 

Travelers are raving about these Saint Marys hotels

Michigan
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 1, 2015

We stayed at this hotel for 3 nights. Choices are limited in St. Marys and since this property was recently renovated, we chose Holiday Inn Express. My very first impression was poor as to customer service - the gentleman taking my reservation seemed annoyed and unhappy. Oh well. We arrived after a very long trip and presented our confirmation number.... More 

Was this review helpful? Yes
Linda C, General Manager at Holiday Inn Express & Suites St Marys, responded to this review

I do apologize for your stay. Unfortunately our reservations go through central reservations and maybe they booked for the wrong days. My staff had tried all they could and as for the lights, they are outside for everyones protection as for when our local police come up and do a walk around they can see to make sure everyone is... More 

Florida
Level Contributor
205 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed May 24, 2015

We arrived around 10 pm and was extremely exhausted. The person at the desk didn't acknowledge that I'm a platinum IHG member. We were given the room directly next to the elevator. We weren't happy about that but was too tired to complain. So we just put in ear plugs. The bathroom was extremely small. The shower stall needed to... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites St Marys, responded to this review

Dear StAuggie12, Thank you for being an IHG Rewards Club Platinum Elite member and for taking the time to share your comments. We regret that we were not able to provide you with the quality of service and accommodations you deserved during your recent visit with us. Please accept our heartfelt apologies for the noise challenges experienced and for the... More 

Whitby, Canada
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 15, 2015

Nothing like other Holiday Inns. Same accommodations and breakfast but very different customer service. Not impressed. For every question we has as answer just yes/no "you can't" "that's it" Steak restaurant? : yeah only that one Can we park our bikes here? : No Geez louise! Don't be so pleasant!

Was this review helpful? Yes
Linda C, General Manager at Holiday Inn Express & Suites St Marys, responded to this review

I am deeply sorry for your unpleasant stay with us and for my staff not meeting your expectations. Next year I will personally work when you all come for your bike ride. I have already spoke to Norm about this and all was taken care of. Have a great day and we look forward to seeing you in the future. More 

Pittsburgh, Pennsylvania
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed April 12, 2015

I attended a wedding in St. Mary's. There are not many hotels in this town and the reviews of all the hotels scared me. I am so glad that I stayed at this hotel! The room was spacious and had modern furnishings. The hotel was quiet and the bed was comfortable. The breakfast was very good. This is the only... More 

Was this review helpful? Yes
Linda C, General Manager at Holiday Inn Express & Suites St Marys, responded to this review

We would like to Thank You for your feedback. We make our guests our #1 priority and hope that everyone has a very enjoyable stay. We look forward to seeing you in the future. Have a wonderful day. More 

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