BEST WESTERN PLUS Reading Inn & Suites (PA) - Motel Reviews

damnp78

Baltimore,MD

Contributor

12 reviews

8 hotel reviews

Reviews in 7 cities

8 helpful votes

“Decent Place... no frills.”

Reviewed May 23, 2013

We were in town for what must have been the busiest weekend this hotel had ever seen. To the hotels credit, they were booked solid. Though, I had no issues getting our reserved room. There were one or two in our group who were made to wait and offered chips and soda as a consolation. This must be standard practice... More

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Dear Valued Guest, Thank you for your thorough review of our property and your stay. Each guest has a different experience but we strive to maintain product and customer service satisfaction. The weekend you mention was truly a busy weekend not only for us, but the entire market. I apologize for the noise and breakfast concerns. Usual practice for us... More

Ellyn T

Nanaimo, Canada

Top Contributor

50 reviews

8 hotel reviews

Reviews in 21 cities

16 helpful votes

“Another good stay!”

Reviewed May 20, 2013

We last stayed here in September 2011. This time we stayed 6 nights. Staff are consistently courteous and helpful, especially Don, who works some evenings. We did have to change rooms immediately due to a very noisy toilet and the phone in the room not working. The breakfasts are good and lots of choices are available. There is also a... More

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See 3 more reviews by Ellyn T for Reading

Ellyn T has 1 more review of BEST WESTERN PLUS Reading Inn & Suites

“Good overall hotel”

Reviewed October 4, 2011

Dear Valued Guest, Thank you for taking the time to write us a review. Don takes pride in the product we offer to each and every guest and shows that through genuine customer service. We truly believe in offering a personal touch to each and every guest,. On behalf of my staff and I, our sincere apologies for some of... More

Joan R

Surprise, Arizona

1 review

“Great place to stay”

Reviewed May 6, 2013

We have stayed here several time, and for extended stays of a week or more. The rooms are spacious and comfortable, the staff is very good and the breakfasts offer a nicer selection than expected. We look forward to staying there again in a few months.

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Dear Valued Guest, Thank you for taking a brief moment to write us a review. We're happy to hear you had an enjoyable stay at our property. It is experiences such as yours that we strive to deliver for each and every guest. I'm aware that you have plenty of choices when it comes to choosing your lodging provider. Because... More

Mike L

Chester, Pennsylvania

1 review

“Excellent Experience - Will return”

Reviewed May 6, 2013

Stayed at this property with my baseball team. The hotel is a very good value.... Is quiet, clean and has a complimentary hot breakfast. More noticeable, the staff here are excellent! We worked with the GM, Sagar Shah, and he could not have been more accommodating. He was able to provide all the amenities we required for our stay, and... More

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Dear Valued Guest, Thank you for your rave review of our property and staff! We are truly a team & group-friendly hotel. Our goal is to ensure a smooth process, from check in to check out. From past experience, we realize that team schedules are usually time sensitive. As such, offering additions such as free usage of our laundry facilities... More

Kay K

Chambersburg, PA

1 review

“Clean, Friendly, Convenient”

Reviewed April 30, 2013

We were in the area for the weekend doing some shopping and visiting and decided to spend the night rather than return home (2 hour trip) and come back the next day. Glad we did. The location was great for shopping the outlets and for visiting all the antique malls/shops and flea markets around Adamstown. The staff was friendly and... More

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Dear Valued Guest, Thank you for your excellent review with regards to our property and location. The famous antique shops and flea markets of Adamstown are only about 6 miles away from our hotel. With warm weather around the corner, many of our loyal guests are returning to the area for some great shopping opportunities. We're glad you enjoyed the... More

AMC98

Allentown, Pennsylvania

Reviewer

4 reviews

4 hotel reviews

Reviews in 3 cities

5 helpful votes

“Nice, clean hotel”

Reviewed April 28, 2013

We had 2 rooms on 3rd floor- both Rooms were large - clean. Clean sheets, (thankfully no old style icky un-washed comforter!) enough pillows. For the rate and location and serices- we enjoyed our brief stay. Check-in was friendly -even tho it was late at night - explained where we could find everything. Continental breakfast was good- small eating area... More

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Dear Valued Guest, Thank you for taking the time to write us a review. We're glad your overall experience at our property was a pleasant one. As you could tell, we strive to exceed the expectations of our guests with the amenity offerings and customer service. I have shared your comments with regards to the butter with my breakfast attendants.... More

William R

Farmersville, Texas, Usa

1 review

“B/W Reading PA”

Reviewed April 25, 2013

TV didn't work properly ,big hole in the bath tub, sink didn't drain properly, room not vacuumed daily front desk ignored all requests for repairs. High desk all low chairs, no place to use computer. Breakfast a complete joke. The worst experience at a best western hotel ever. Room # 234 Stay away from this hotel!!!

Review collected in partnership with Best Western

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Dear Valued Guest, On behalf of my staff and I, our apologies for your poor experience. I welcome all criticism from guests because it helps us to better improve our product and service level at the property. Your comments have been shared with our maintenance & housekeeping departments, to evaluate how we can avoid issues such as these from coming... More

Patty S

North Andover, Massachusetts

Contributor

18 reviews

10 hotel reviews

Reviews in 15 cities

3 helpful votes

“Decent place to stay”

Reviewed April 23, 2013

Stayed here since my usual hotel was sold out. Nice place. I am a smoker and did request a smoking room, however it had a very musky old smoke smell which was unpleasent. If the window was able to be opened I think that it would help to be able to air it out. Otherwise it was clean and comfortable.... More

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Dear Valued Guest, While we were an alternative choice for your stay, I'm glad you enjoyed your overall visit to our property and hope to see you back. I'm sorry to hear the smell in your room was unpleasant. We work hard to ensure all rooms have a fresh scent, whether they're smoking or non-smoking. Currently, we are shampooing all... More

William R

Hartford, Connecticut, Usa

1 review

“Review”

Reviewed April 18, 2013

A/C was not on when we arrived, and the room was very warm. It took over four hours for it to cool to a barely acceptable level. The next day was not as bad, only because the weather was cooler. There were no hand towels in the room, the room clerk gave us bath mats to use as towels. There... More

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Dear Valued Guest, I apologize for the problems you faced during your stay. I have shared your comments with our executive housekeeper to prevent these issues from occurring again. We had our IT specialist come in to the property to ensure all equipment was working properly. Some wireless access points needed to be reset, to resolve the issue. My staff... More

armedinfidel

latrobe

Top Contributor

73 reviews

20 hotel reviews

Reviews in 32 cities

29 helpful votes

“Good Meal, Good Night”

Reviewed April 11, 2013

Went out for dinner, gt a very good meal, met friends ad many of the group commented on how nice the facility was, clean and well kept. The room was large enough to not require a shoe horn to get into.

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Dear Valued Guest, Thank you very much for taking the time to write us a review. I'm glad to hear you had an enjoyable meal in the local area. Greater Reading has wonderful dining options, and many hidden gems. We strive to maintain our property in the best possible condition as you experienced! Our over sized guestrooms provide the comfort... More

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BEST WESTERN PLUS Reading Inn & Suites Motel

BEST WESTERN PLUS Reading Inn & Suites

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