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BEST WESTERN PLUS Reading Inn & Suites

Certificate of Excellence
3.0 of 5
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2299 Lancaster Pike, Reading, PA 19607-2380 (Formerly Shillington Inn)
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BEST WESTERN PLUS Reading Inn & Suites
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Ranked #2 of 9 Hotels in Reading
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Joelle Marie N Reading, United States
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292 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (87)
  • Jun-Aug only
    (93)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (45)
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Reading, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel is wonderful and the staff is totally helpful and friendly. Breakfast was wonderful and the dining area is tidy. I also had to use the business center which was clean and well put together and exactly what I needed. The pool area was also very clean. For the price it was more than what I expected! I am... More 

Review collected in partnership with Best Western

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Irvona, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

hotel was ok, employees ok,no problems while there,quiet for the most part. look for something to eat before going to hotel for the night, we had a horrible time trying to get anyone to deliver after trying 5 places we opted to just go drive around, only to find half a dozen places within a min. that would have delivered.... More 

Review collected in partnership with Best Western

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Charlotte, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel in the area. It is about what one would expect from a Best Western, clean room, nice staff, and a quiet place to sleep. There is a restaurant in the same parking lot as the Best Western that has really good food, the pie especially is great. I had a little trouble with my key... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Waynesville, North Carolina
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Very quiet, clean, and the staff was very friendly. It is close to restaurants, shopping, Hershey Park, and the Amish country. The Vanity Fair outlets are only a few minutes away and the Amish towns and attractions only 30 to 40 minutes. We loved it and will definitely stay here on our next visit.

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Roanoke, West Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel is easy to find with ample parking - room was spacious, clean, and quiet - just stayed one night so the hotel met my needs. The hotel is not really near any major shopping but it is centrally located so most everything in reading is within 10 minutes of the hotel. The hotel did seem to look like it... More 

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Reading, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

*Very* friendly staff familiar with the area. Desk clerk provided great advice about area restaurants to our taste. Room was clean, hotel was quiet. Breakfast area is too small for a hotel of this size. Bed was soft, felt a bit like a shallow bowl.

Review collected in partnership with Best Western

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Richmond, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is pretty good , and you can tell that they have put some money in the place , check in staff wasn't too friendly , the restaurant in front of hotel is awful , but it's not the hotel's fault . Didn't care for the plain white sheet on top of bed , even with the blue scarf it... More 

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Maine
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In the area for flea markets and antiquing. The room wasn't bad, although a little worn; the breakfast selection and quality were disappointing. I didn't see anyone refilling or refreshing the food, and it ran out both mornings I was there.

Review collected in partnership with Best Western

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NoeTav, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to write us a review about your recent stay at our property. I'm sorry to hear that there was a lack of service in the breakfast room while you were there. There should always be a breakfast attendant present in the room. This issue has been addressed with our team and... More 

Silver Spring, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel was a bit rundown but it seemed clean and the staff was friendly. There was a bunch of rowdy kids in the hallway and parents that were screaming louder than the kids, but that wasn't the hotel's fault. I was too tired to complain. The part that got me a little unnerved was when I checked into the... More 

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NoeTav, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for sharing feedback about your recent stay with us. I'm sorry you felt the property was "run-down". We take pride in the quality of our facility, and have major improvements in the pipeline which include brand new lobby furniture, an exterior landscaping makeover, and new ergonomic desk chairs in our guest rooms. With regards to... More 

Buford, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed here to visit family in Shillington, PA. Nicest hotel in the area, friendly and helpful staff, shares a parking lot with a great breakfast diner. I and my family will stay here for all visits to this area.

Review collected in partnership with Best Western

Was this review helpful? Yes
NoeTav, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Our entire staff here at the property is excellent and take tremendous pride in the product that we offer. The Deluxe Diner is an excellent establishment with great food, and certainly a local favorite. thank you for your feedback and we hope to see you again soon! Warm Regards, Noelia T. More 

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