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BEST WESTERN PLUS Reading Inn & Suites

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2299 Lancaster Pike, Reading, PA 19607-2380 (Formerly Shillington Inn)
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BEST WESTERN PLUS Reading Inn & Suites
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BEST WESTERN PLUS Reading Inn & Suites
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270 reviews from our community

Traveler rating
    108
    96
    38
    16
    12
See reviews for
88
83
17
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (270)
  • Mar-May only
    (86)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (67)
  • Dec-Feb only
    (45)
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Indianapolis, Indiana
Senior Contributor
30 reviews 30 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in Reading for the first time in April. We didn't know anything about the area, but we knew Best Westerns are a solid bet, based on experience in other cities. Shillington is a great location - easy access to freeways, it's outside of Reading, close to Sturgis Pretzel Factory, close to great restaurants and in a quiet area.... More 

Was this review helpful? Yes
NoeTav, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to provide such detailed feedback to future travelers considering our property – we appreciate it very much.We're delighted that you enjoyed your time with us and that you were able to take advantage of some of our amenities. We deeply apologize for the inconvenience your wife came across during your stay.... More 

ABINGTON, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Just needed a place to stay for a night for my sons baseball tournament...The location was close to my destination...Check in was quick and easy...rooms were clean...bed was comfortable...Breakfeast was good...Check out went smooth...all in all a great experience...Would stay there again if I'm in the area for another tournament.

Review collected in partnership with Best Western

Was this review helpful? Yes
Galeton, United States
1 review
3 of 5 stars Reviewed 1 week ago

The uncontrolled noise of doors slamming for hours took any pleasure out of our stay. I've been staying at this hotel for about 25 years and this was the worst stay, to the point where next trip to the area I'll probably consider another facility..

Review collected in partnership with Best Western

Was this review helpful? Yes
woodstock, ga, United States
1 review
4 of 5 stars Reviewed 1 week ago

very displeased about using hotels.com and expedia, if you go thru them it is a pain to check out earlier than you booked for. the hotel and the above mentioned companies need to work on a better way to check out and also get billing receipts than what they have set up.

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 1 week ago

The rooms are clean and quiet. Staff members were very pleasant and helpful. The beds are reasonably comfortable. Overall it's a good deal for the price. There's not a lot around this location but it is conveniently close to the highway. The breakfast was so so, but there are other eating options if you prefer.

Review collected in partnership with Best Western

Was this review helpful? Yes
NoeTav, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you we appreciate your review on all aspects of our property. We are so happy that you found our staff members to be pleasant and helpful. I was also pleased to know that you found our hotel quiet, clean and comfortable.We offer a large variety of items in our breakfast buffet but will continue to improve... More 

sellersville, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel check in person was very helpful and informative about local dinner plans and provided us with dependable transportation options. Room was clean and fine for a quick stay Bathroom was a bit small, but really isn't an issue Price for the room was very reasonable

Review collected in partnership with Best Western

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NoeTav, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest , Thank you for the kind words, we really appreciate it, as we do try to be helpful and accommodating, Positive guest experiences are our number one priority and we are thrilled that the front desk assisted in providing that to you. We know you have a choice and we are glad you chose us! We look... More 

Cape Cod, Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel staff was friendly, the room was clean. It's in a very nice quiet area. We traveled 222N to arrive and when we left we continued to Route 78, which I think took about 20 minutes to get to. The hotel appeared to be updated and in good condition. The sink was by itself in the entry to the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
NoeTav, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Thanks for your kind words and the time you took to share them with us. Rest ensured, that we will take your comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. Warm Regards, Noelia T. More 

Vineland, New Jersey
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Must admit I was a little nervous booking this Hotel because when traveling to the Reading area usually stay at a Hotel chain that my wife and I are familiar with their standards.That Hotel had no rooms available because of the Jazz Fest. so I Booked here.Was very pleased to find a clean and quiet room with free wifi that... More 

Was this review helpful? Yes
NoeTav, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you for your recent review! We greatly appreciate your recognition of our housekeeping and posted a copy of your kudos for the entire staff. Additionally, thank you for your suggestion regarding our televisions; we recognize this is an issue and hope to have a remedy for this very soon. We are very happy you enjoyed your... More 

Nanuet, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This Hotel has continued to excel in making each stay a relaxing and pleasurable one. They try to accommodate any and all reasonable requests. And the Breakfast was excellent. My family and I found the staff very pleasant and helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes
NoeTav, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you very much for taking the time to review our hotel. We are delighted to know that you enjoyed your stay with us as much as we did hosting you on your return visit.We very much appreciate your kind comments and we look forward to welcoming you back again. Warm Regards, Noelia T. More 

Arnold, MD, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Normally a very nice place to stay - this trip was the exception with the room needing repairs that weren't made and a very noisy party next door until 6 a.m. Hopefully this experience won't be repeated as we like to stay there about twice a year.

Review collected in partnership with Best Western

Was this review helpful? Yes
NoeTav, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review

Dear Valued Guest, Thank you so much for being a repeat guest and for sharing your experience here. Interrupted sleep can easily change a hotel stay from great to poor, and I’m so sorry that happened to you. We will make a note in your file to place you in a quiet area for your next stay. If this situation... More 

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