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Comfort Inn & Suites Pottstown

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99 Robinson Street, Rt. 100 & Shoemaker Road, Pottstown, PA 19464
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1 room 1 guest
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Comfort Inn & Suites Pottstown
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137 Reviews from our TripAdvisor Community

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Traveler rating
    53
    46
    17
    10
    11
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42
22
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41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (137)
  • Mar-May only
    (36)
  • Jun-Aug only
    (40)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (27)
All months
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is such a wonderful place to stay it's in the middle of everything great restraints great shopping it's not overly expensive the staff is great and friendly I'm down here often on business and wouldn't stay anywhere else it's also a great stop over if u r traveling w children the indoor pool here is fantastic they also have... More 

Was this review helpful? Yes
David H, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time out of your busy schedule to leave comment regarding your recent stay. We are pleased that your stay was a pleasant one, and we hope to see you back! More 

HIGHTSTOWN
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

The staff at the front desk notably Assatia was very cordial and helpful in resolving the minor misunderstanding. The hotel was very clean, comfortable, quiet and convenient since they take pets for a small charge. I would recommend this hotel to anyone and ask for Assatia when your there.

Was this review helpful? Yes
David H, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for your kind words about the Staff here at the Pottstown Comfort Inn & Suites, and your special recognition of Assata! I will share with Assata your comments. Please come back and visit us again! David Hart-General Manager More 

Bettendorf, Iowa
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Most inns can be average and insignificant but Comfort Inn provided something more than any Inn can provide: GENUINE AND TOP NOTCH customer service. This is the reason why I will always come back. David (Hart?), the General Manager checked us in and welcomed my husband and I, and through subsequent mornings, he would always ask us how we are,... More 

Was this review helpful? Yes 1
David H, General Manager at Comfort Inn & Suites Pottstown, responded to this review

We thank you first, for choosing to stay with us here in Pottstown, and for your kind words! There is an old saying that you cannot be a leader if you do not have followers. I am blessed to have Staff that are committed to providing nothing less than exceptional service to all of our Guests. Please come back and... More 

Mount Sinai, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Upon checking in, the employees were revolting in the lobby yelling obscenities. Apparently there was some issue about their paychecks. Very uncomfortable, I should have left then. The bathroom tub was disgusting with hair in drain. My older daughter refused to shower. The bed sheets on one bed had not been changed and had brown stuff on it. The half... More 

Was this review helpful? Yes 1
David H, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time out of your busy schedule to leave comment regarding your recent stay with us. Your feedback is a valuable tool we use to evaluate where we are strong and weak. I would like to discuss your stay further with you if at all possible, When you have a chance, please contact me at (610)326-5000... More 

Delaware
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 2, 2015

The snips of hair in the tub and sink, along with the soiled look of the bathtub enclosure and shower curtain, generate an uneasiness about how clean other parts of the hotel are kept. We did get a quiet room as requested and the complimentary breakfast was great. The desk staff was helpful and polite. The cleaning staff needs to... More 

Was this review helpful? Yes 1
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Good morning, I apologize for the issues that you encountered during your stay. I will work with my jousekeeping department and will have these issues rectified. Thank you for your feedback and if you have any questions or concerns please do not hesitate to reach out to me. Jayson Miller General Manager More 

Seneca, Missouri
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 21, 2015

Just checked in... looks great on the website but our room is musty smelling the bathroom is older and in disrepair right down to the toilet paper holders. ( there is no bar on the holder and the rolls are too short to properly glide when tugged on) the front of the sink is busted and it just generally looks... More 

Was this review helpful? Yes 1
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

NY
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 30, 2015

Have been coming to this property for over to years. Past few visits, less then impressed with minor incidents that came up. We are here now. Left the room at 6:45 am. Returned at 5pm and they never cleaned the room. There were several people complaining of the same issue at the front desk. As a choice priv member, I... More 

Was this review helpful? Yes 1
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Cumberland
1 review
5 of 5 stars Reviewed May 23, 2015

I spent two weeks at this hotel, and was highly impressed. Besides Mary who works breakfast, the beds are the next best thing. I got the best sleep i've ever had on them. Thank you for such a great stay!

Review collected in partnership with this hotel

Was this review helpful? Yes
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are pleased that you enjoyed your stay. If there is anything that we can do for you please let us know. We look forward to seeing youo during your next visit to the area. Sincerely, Jayson Miller General Manager Comfort Inn... More 

1 review
4 of 5 stars Reviewed May 17, 2015 via mobile

We stayed here after a long fun day at dorney park which is 45 minutes away, Beautiful Hotel. We stayed on the 2nd floor very quiet and peaceful,2 queen beds was comfortable. The only down fall is the shower had mildew and the bottom of the tub had dark stains on it and breakfast was ok

Was this review helpful? Yes
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I will make sure that the problems you encountered are... More 

LITCHFIELD
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 12, 2015

This is the cleanest kid- and pet-friendly place I've stayed. The staff is responsive and friendly, beds very comfortable, breakfasts off the charts. Try the blueberry waffles! I go to dog agility trials in nearby Barto, so have stayed there quite frequently. A place you can count on.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for staying with us. We take pride in being able to give exceptional service and being a establichment that you will remember and recommend to friends and return in the future. If you need anything please feel free to contact me. Sincerely, Jayson Miller General Manager Comfort In & Suites Pottstown ph: 610-326-5000 email: jayson@pottstownci.com More 

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