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Comfort Inn & Suites Pottstown

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99 Robinson Street, Rt. 100 & Shoemaker Road, Pottstown, PA 19464
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Comfort Inn & Suites Pottstown
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133 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Delaware
1 review
3 of 5 stars Reviewed 2 days ago NEW

The snips of hair in the tub and sink, along with the soiled look of the bathtub enclosure and shower curtain, generate an uneasiness about how clean other parts of the hotel are kept. We did get a quiet room as requested and the complimentary breakfast was great. The desk staff was helpful and polite. The cleaning staff needs to... More 

Was this review helpful? Yes
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Good morning, I apologize for the issues that you encountered during your stay. I will work with my jousekeeping department and will have these issues rectified. Thank you for your feedback and if you have any questions or concerns please do not hesitate to reach out to me. Jayson Miller General Manager More 

Seneca, Missouri
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Just checked in... looks great on the website but our room is musty smelling the bathroom is older and in disrepair right down to the toilet paper holders. ( there is no bar on the holder and the rolls are too short to properly glide when tugged on) the front of the sink is busted and it just generally looks... More 

Was this review helpful? Yes 1
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

NY
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Have been coming to this property for over to years. Past few visits, less then impressed with minor incidents that came up. We are here now. Left the room at 6:45 am. Returned at 5pm and they never cleaned the room. There were several people complaining of the same issue at the front desk. As a choice priv member, I... More 

Was this review helpful? Yes 1
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Cumberland
1 review
5 of 5 stars Reviewed May 23, 2015

I spent two weeks at this hotel, and was highly impressed. Besides Mary who works breakfast, the beds are the next best thing. I got the best sleep i've ever had on them. Thank you for such a great stay!

Review collected in partnership with this hotel

Was this review helpful? Yes
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are pleased that you enjoyed your stay. If there is anything that we can do for you please let us know. We look forward to seeing youo during your next visit to the area. Sincerely, Jayson Miller General Manager Comfort Inn... More 

1 review
4 of 5 stars Reviewed May 17, 2015 via mobile

We stayed here after a long fun day at dorney park which is 45 minutes away, Beautiful Hotel. We stayed on the 2nd floor very quiet and peaceful,2 queen beds was comfortable. The only down fall is the shower had mildew and the bottom of the tub had dark stains on it and breakfast was ok

Was this review helpful? Yes
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I will make sure that the problems you encountered are... More 

LITCHFIELD
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 12, 2015

This is the cleanest kid- and pet-friendly place I've stayed. The staff is responsive and friendly, beds very comfortable, breakfasts off the charts. Try the blueberry waffles! I go to dog agility trials in nearby Barto, so have stayed there quite frequently. A place you can count on.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for staying with us. We take pride in being able to give exceptional service and being a establichment that you will remember and recommend to friends and return in the future. If you need anything please feel free to contact me. Sincerely, Jayson Miller General Manager Comfort In & Suites Pottstown ph: 610-326-5000 email: jayson@pottstownci.com More 

Zelienople, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 29, 2015

Based on reviews, I chose this hotel as probably the best place to stay in the immediate Pottstown area ....... my stay there was uneventful so I rate it 4 stars; it was clean enough, breakfast good enough, location that is very good - all kinds of services easily available. I'd stay there again.

Was this review helpful? Yes
Jayson M, Manager at Comfort Inn & Suites Pottstown, responded to this review

Dear Carolyn, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 29, 2015

Nice front desk- Fran, Shawn, Mike! Cook like to char. Clean room. Pool was closed. Well lit parking next to Friendly's. Walmart is across the street. I come here twice a week for business, and they take the time to know me as a friend!

Was this review helpful? Yes
Jayson M, General Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for staying with us here at the Comfort Inn. We appreciate your business and am very thankful that yuo choose us for your hotel needs. More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 26, 2015

The staff was super friendly even when we overslept & ended up coming to breakfast 10 mins before it closed. The food was good with Danish, muffins, fruit, yogurt, cereal, self made waffles, oatmeal and then 2 hot made dishes..today was sausage patties and eggs made like McDonald's patties so you could make a sandwich with the English muffin or... More 

Was this review helpful? Yes
Jayson M, Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Lebanon, Pennsylvania
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 19, 2015

I found this hotel to be a very nice, warm & welcoming hotel during an ice storm. Front desk staff friendly & helpful. I loved the orange infused water in the lobby! Room kept a perfect temperature. Comfortable & clean beds & bathroom. Nice TV, refrig & microwave. I would have given it 5 stars if I has toiletries in... More 

Was this review helpful? Yes
Jayson M, Manager at Comfort Inn & Suites Pottstown, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

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