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Best Western Pottstown Inn


Hotel class 2.5 of 5
1600 Industrial Highway, Pottstown, PA 19464
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Reviews you can trust

58% Do not recommend
2.5 of 5 stars 20 reviews
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By trip type
All (20)
[ Date ] [ Rating ]
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2 of 5 stars
glasscityboi   1 contribution
toledo, ohio
Sep 2, 2009 | Trip type: Couples

I'm from Toledo Ohio and My brother just moved to Pottstown, PA about 6 mos. ago so we planned a trip to come see them Best Western Pottstown Inn was near his house 1st, rooms was not ready til 4pm and my room was still filthy the restroom had old BM all over the toilet seat. 2nd, the mattress in... more

Management response from
BestWesternPottstown, Director of Sales

On behalf of the entire staff at the Best Western Pottstown Inn, I’d like to apologize for the inconveniences you experienced during your stay with us. We work hard every day to make every guest’s stay an enjoyable experience and continue to make improvements based on our guests’ feedback. As Director of Sales, I would welcome the chance to further...

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3 of 5 stars
milano14   6 contributions
New York City
Aug 10, 2009

Stayed for 1 night. We weren't looking for anything other than a place to sleep and this place fit the bill. It was clean, had comfortable beds, and easy to find. The ac unit was a bit distracting during the night because it was very loud. There was a decent continental breakfast in the morning that is served from 6-9am:... more

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4 of 5 stars
Happystay_2   1 contribution
Perrineville, NJ
Jun 2, 2009 | Trip type: Business, Family

Yesterday, June 1st, 2009 was my second stay at this hotel. I got to know about this hotel from my daughter's school's website. It was a family weekend which coincided with other activities in the area. My attempts to book a hotel(the well known ones) were futile because all the so called 4-5 stars hotel in the area were all... more

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3 of 5 stars
ladykay73   1 contribution
Mississauga, ON
May 18, 2009 | Trip type: Family

My concerns began with my arrival just after midnight. My brother had checked in about 90mins earlier in our room and told me that he had to immediately ask for a room change as it was filthy. The room I arrived in (our second one) had an unidentifiable stain on the bathroom floor and other dirt visible, and the a/c... more

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5 of 5 stars
JerryPa   1 contribution
PA
Apr 10, 2009 | Trip type: Business

Convenient, close location to work Limerick Generating Station site. Morning Continental breakfast great with waffles, hot breakfast served. There was always fruit available in the lobby. Tuesdays there was a complimentary wine, beer and snacks served in lobby. Out door pool is not open yet. more

Management response from
BestWesternPottstown, Director of Sales

On behalf of the entire staff at The Best Western Pottstown, I'd like to thank you for your kind words and for taking the time to share your opinion. We hope you will continue to stay with us whenever you are in the Pottstown area. Sincerely, Kelly McCurdy Director of Sales

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1 of 5 stars
pipewelder   1 contribution
Florida
Apr 8, 2009 | Trip type: Business, Solo travel

Upon my arrival my stay was grand but in less than 3 days my Bank account was charged for 10 days instead of just a 7 day pending charge. My great room service started out again great but than just getting clean towels became a daily request. If you stay here do not leave anything of value in the room,... more

Management response from
BestWesternPottstown, Director of Sales

The management and staff at The Best Western Pottstown Inn take all reviews posted by our guests very seriously. We encourage feedback from our guests, and we do appreciate your honest opinion. I'd like to take a moment to offer some feedback from the hotel. It is our hotel's policy to take an authorization on our guests' credit card at...

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1 of 5 stars
SuperTraveler315   4 contributions
Scranton, PA
Jan 13, 2009 | Trip type: Business

Stayed here just because my office screwed up the hotel reservations so i couldn't stay at my normal spot and wow I wish they hadn't!! Horrible service, horrible food, idiots at their so called "happy" hour! DIRTY DIRTY DIRTY sheets! Wish i camped out in the car instead! more

Management response from
BestWesternPottstown, Director of Sales

The new management and staff at The Best Western Pottstown Inn take all comments posted by our guests very seriously. We work hard every day to make every guest’s stay an enjoyable experience. As Director of Sales, I am always open to your feedback. Please call our sales office today to discuss your experience and what we can do to...

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2 of 5 stars
pheadup   40 contributions
Mid-Atlantic, USA
Nov 2, 2008

I’ve never really been a fan of Best Western properties – they seem consistently dated and in varying degrees of run down, but this facility was in the right location so we booked anyway. Wish I had looked a little hard and stayed at the other place around the corner! In general, run down was the general descriptor for this... more

Management response from
BestWesternPottstown, Director of Sales

The new management and staff at The Best Western Pottstown Inn take all comments posted by our guests very seriously. We work hard every day to make every guest’s stay an enjoyable experience. As Director of Sales, I am always open to your feedback. Please call our sales office today to discuss your experience and what we can do to...

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2 of 5 stars
Goose281   1 contribution
St. Catharines, Ontario
Sep 29, 2008 | Trip type: Couples
1/1 found this review helpful

The manager of this hotel refuses to give me a refund on my credit card when I paid cash for the hotel stay. He keeps telling me to give him proof of the payment when the proof should be in his filing cabinet. I booked the room last minute because of an emergency situation. The employee at the time who... more

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3 of 5 stars
steven36   1 contribution
baltimore md
Aug 2, 2008 | Trip type: Business, Solo travel
1/1 found this review helpful

i travel 5 days a week for my business and this hotel was just about average for a Best Western. Granted its not a 5 star hotel, but for what i paid it was right. My room had a flat screen tv so that was a plus, and the room was clean. I'm pretty picky about dirt and i didnt... more

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Best Western Pottstown Inn Also Known As

  • Best Western Pottstown Hotel
  • Best Western Pottstown
  • Pottstown Best Western
Address: 1600 Industrial Highway, Pottstown, PA 19464