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The Carriage House

Hotel website
390 Manor Drive, 390, Pocono Manor, PA 18349
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82 Reviews from our TripAdvisor Community

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Kunkletown, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at The Carriage House for two scrapbooking weekends so far. I found the staff to be very friendly and helpful. The rooms are neat, clean and comfortable. The atmosphere is also very relaxing.....nestled in the woods. There are many amenities -- indoor pool, hot tub, game room, fitness room, etc. The staff were so nice - they even... More 

Helpful?
Thank StacyM68
Pen Argyl, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a great time. The staff was so kind , helpful and very efficient with any thing we needed. Recommend this place area is beautiful inside is very cozy and decorated beautifully. It is also very relaxing. The staff really can't do enough for you. I will be going back again and again. The room was beautiful the ammenities... More 

Helpful?
Thank Donna P
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

We visited the Poconos earlier this month and stayed The Carriage House. We loved the location as it was surrounded by trees all over, felt like we were vacationing in the middle of the woods . We stayed in the Royal Suite during our stay here. The suite was clean and comfortable for a family of 6, including 2 little... More 

Helpful?
Thank Anup A
management521, Manager at The Carriage House, responded to this review

Thank you very much for taking the time to let us know how we are doing. We are very sorry about the key card. We have them on a schedule for maintenance but sometimes machines have a mind of their own. We look forward to your return visit. More 

New Jersey
Level Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed November 12, 2015

We stayed in a Royal Suite that had been remodeled. The unit was clean and comfortable for four. The bathroom was huge and the kitchen/living area was large as well. I really liked the window shades in the bedroom. It had a big deck with picnic table and chairs. The place itself is somewhat older and undergoing renovation. The staff... More 

Helpful?
Thank Momof2NewJersey
management521, Manager at The Carriage House, responded to this review

Thank you for giving us your take on the Carriage House. We have since replaced the old signs with new lit ones. We look forward to you returning. More 

Albany, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed October 12, 2015

Very poor rating for this place. The old musty smell is matched by the threadbare carpets, dark paneling and dirty ceiling above the pool area. There were mattresses, and building materials in plain site. This place is in need of major updating.

Helpful?
3 Thank pwestfall10
management521, Manager at The Carriage House, responded to this review

We greatly appreciate guests taking the time to review our resort. I am so sorry you did not enjoy your stay with us. Allow me a moment to address some of your comments. Upon arrival we make every attempt to make guests feel welcome. Within a short time after check in we call the room to be sure all are... More 

Travelers are raving about these Pocono Manor hotels

United States
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 12, 2015

A very nice place to relax, friendly staff, clean and the indoor pool and two hot tubs are a plus. We used to come here every year when the kids were little, and the place was new. I found the unit we were in in need of an update, or better yet, a better decorator. The living room furniture looked... More 

Helpful?
2 Thank Dukes52
management521, Manager at The Carriage House, responded to this review

Thank you for taking the time to offer your opinion. It is great to hear our staff provided a positive experience for you. We are undergoing renovations and hopefully on your next trip, you will be in a newly remodeled room. Please contact any member of the management team with your ideas on decorating. We appreciate feedback as we move... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 10, 2015

I've been coming to the Carriage House with my grandparents and other family for Summer week long getaways since '02/'03, and I've been coming on my own with friends and my girlfriend since 2010. As a kid, I loved the heated pool, game room and cozy feeling of being in the woods. Once I got older, I grew to appreciate... More 

Helpful?
6 Thank 718BrooklynAlex
management521, Manager at The Carriage House, responded to this review

Reading a review like this warms the heart of every staff member here. Our staff is exceptional at making everyone feel like family. Our hope is that you continue the tradition of staying with us and our promise is we will continue to provide an atmosphere that is positive. Thank you for taking the time to write a response. More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 3, 2015

Hi! My name is Terry Grace. (Our homebase with time share is split rock?). Only been there once. Because when we were going to go back the following year( 5/6yrs.ago) they were booked. But we got soo lucky when an employee recommended the "Carriage House"! We loved it so much we have never even thought about going anywhere else but... More 

Helpful?
2 Thank terrynjoe2015
management521, Manager at The Carriage House, responded to this review

We thank you for your kind words and we enjoy it whenever you are able to spend time with us. We view customer service as our most important accomplishment and it is great to hear we are getting it right. We look forward to your return in February and again thank you for taking the time to let us know... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 23, 2014 via mobile

This is third time we come at Christmas week. Because this place is nice and the staff are always very friendly. So we like this place. It was very new the first time we came few years ago. But it was clean. And the pool open 24 hours. People here are very friendly. We talked to some owners here one... More 

Helpful?
3 Thank kathy c
management521, Manager at The Carriage House, responded to this review

Your words are music to our ears. That is exactly what we are striving for...an improved stay every time our guests return. We greatly appreciate hearing from our guests to be sure we've done all we can to make your time with us a positive experience. And we love the holidays here also. Everyone is so appreciative, it's makes our... More 

Conowingo, MD
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 26, 2014 via mobile

I am happy to see the maintenance fees used to update units and the pool area. A quiet and low key getaway not too far from home was in order. You won't find Disney style amenities or attractions but you'll find a place where you can kick back and enjoy your family and your time in the mountains.

Helpful?
4 Thank parentsof2crazyboys
management521, Manager at The Carriage House, responded to this review

Thank you for taking the time to let us know how we are doing. We greatly appreciate hearing we are heading in the right direction with our renovations and there is so much more to come. Hope you will come visit us again. Once again, thank you. More 

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