We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Carriage House at Pocono Manor

Hotel website
Route 314, P.O. Box 125, Pocono Manor, PA 18349
Carriage House at Pocono Manor
Write a Review

75 reviews from our community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    12
    22
    10
    9
    22
See reviews for
35
26
Solo
0
Business
0
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
  • All months
    (75)
  • Mar-May only
    (13)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (13)
  • Dec-Feb only
    (14)
All months
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 3, 2015

Hi! My name is Terry Grace. (Our homebase with time share is split rock?). Only been there once. Because when we were going to go back the following year( 5/6yrs.ago) they were booked. But we got soo lucky when an employee recommended the "Carriage House"! We loved it so much we have never even thought about going anywhere else but... More 

Was this review helpful? Yes 2
management521, Manager at Carriage House at Pocono Manor, responded to this review

We thank you for your kind words and we enjoy it whenever you are able to spend time with us. We view customer service as our most important accomplishment and it is great to hear we are getting it right. We look forward to your return in February and again thank you for taking the time to let us know... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 23, 2014

This is third time we come at Christmas week. Because this place is nice and the staff are always very friendly. So we like this place. It was very new the first time we came few years ago. But it was clean. And the pool open 24 hours. People here are very friendly. We talked to some owners here one... More 

Was this review helpful? Yes 3
management521, Manager at Carriage House at Pocono Manor, responded to this review

Your words are music to our ears. That is exactly what we are striving for...an improved stay every time our guests return. We greatly appreciate hearing from our guests to be sure we've done all we can to make your time with us a positive experience. And we love the holidays here also. Everyone is so appreciative, it's makes our... More 

Conowingo, MD
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 26, 2014 via mobile

I am happy to see the maintenance fees used to update units and the pool area. A quiet and low key getaway not too far from home was in order. You won't find Disney style amenities or attractions but you'll find a place where you can kick back and enjoy your family and your time in the mountains.

Was this review helpful? Yes 4
management521, Manager at Carriage House at Pocono Manor, responded to this review

Thank you for taking the time to let us know how we are doing. We greatly appreciate hearing we are heading in the right direction with our renovations and there is so much more to come. Hope you will come visit us again. Once again, thank you. More 

Mahwah, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 20, 2014

The individuals that give this facility a negative review most certainly based it solely on the outdated furniture. What they chose to ignore was that the hotel was extremely clean, tidy, and the staff has thought of everything that you might need to make your stay as seamless and enjoyable as possible. The staff was always pleasant and very helpful.... More 

Was this review helpful? Yes 2
management521, Manager at Carriage House at Pocono Manor, responded to this review

Your review is very kind and we greatly appreciate guests taking the time to comment on our performance. With our renovations moving forward, we hope every future visit will be even more of an improvement for you. Again, thank you and we hope to see you again. More 

Brick, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 7, 2014

I have a short stay in this location as an exchange from my time share. I regret it. The only positive was the staff. they were friendly. The facilities and the rooms are outdated. The bed ( a full size for two people) and the pillows were uncomfortable. For the amount of money I pay in maintenance quotes, membership and... More 

Was this review helpful? Yes 2
management521, Manager at Carriage House at Pocono Manor, responded to this review

We were sorry to hear you had a negative experience during your stay with us. Please allow me a moment to respond to your comments. As an exchange member there are opportunities to investigate the timeshares you choose before committing. We are a smaller timeshare than most five star resorts and we do not claim to be anything different. We... More 

Travelers are raving about these Pocono Manor hotels

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 31, 2014

We stay here as often as possible. The pool is fantastic and open 24/7. Grandkids loved the ping pong and game room. Free Wiifi in every room. Near several waterparks and great golf courses. You can't beat the value!

Was this review helpful? Yes 3
management521, Manager at Carriage House at Pocono Manor, responded to this review

Thank you for taking the time to let us know how we did for you and your family. We take great pride in our customer service and strive to make everyone feel at home. We hope you will consider us for future stays. Thank you More 

Washington, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 28, 2014

I don't understand at all why there are so many complaints. I thought that for the $75 a night or whatever it was for a mini suite, the hotel was fantastic. It has so much character, the staff was very friendly, and the room was clean. They have a very nice indoor pool and free breakfast was available during our... More 

Was this review helpful? Yes 3
management521, Manager at Carriage House at Pocono Manor, responded to this review

We truly appreciate you caring enough to take the time to let us know how we did during your stay. We share in your frustration when people feel no part of their experience was positive and hope in the future there is no one who leaves here feeling let down by us. The management team of the past two years... More 

Sewell, New Jersey, USA
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 28, 2014

This was our second year staying at the resort and we again had a great time! Clean, comfortable, and friendly accommodations! With that being said I was a bit disappointed that the resort did not have any activities going on during the week we were there but other then that I have no complaints! The family enjoyed the pool and... More 

Was this review helpful? Yes 6
management521, Manager at Carriage House at Pocono Manor, responded to this review

Thank you for taking the time to let us know how we are doing. We are working on providing a longer season with activities and next year we will have progressed in that department. We truly appreciate your business and look forward to having you stay with us again next year. More 

wellington
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 10, 2014

After reading the prior "reviews", I was prompted to add my two cents! I had the pleasure of staying at The Carriage House Country Club this past weekend (6/5-6/7/2014). The immediate greeting I received from the four women at the front desk (Debbie, Micah, Deborah and Dawn) was overwhelming! The expedience of registering was a most pleasant and welcome surprise.... More 

Was this review helpful? Yes 6
management521, Manager at Carriage House at Pocono Manor, responded to this review

Thank you for taking the time to report your experience with us. We have been under new management for the past two years and have focused on making our timeshare a place for families to feel comfortable and safe. We love receiving feedback and will strive to continue to provide the best experience possible for our guests. Again, thank you... More 

Stratford, Connecticut
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 6, 2014

The carriage house is a great hotel which is very excluded from the business of the Poconos. The service here is great. And the rooms are very large and clean. My only complaint is that the house keeping had an envelope asking fire tips.

Was this review helpful? Yes 6
management521, Manager at Carriage House at Pocono Manor, responded to this review

Thank you ver y much for your kind words. We take great pride in our customer service and it is so nice when someone lets us know how we are doing. We hope you will come stay with us again. More 

Questions? Get answers from hotel staff and past guests. Ask a question

30 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (30)
Viewed
Room/suite (8)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (3)
Viewed
Other (9)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities