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Extended Stay America - Philadelphia - Plymouth Meeting

2.5 of 5
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437 Irwins Lane, Plymouth Meeting, PA 19462
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Extended Stay America - Philadelphia - Plymouth Meeting
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Best prices for: 1 room 1 guest
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A recent review
4 of 5 stars reviewed 5 weeks ago
Mineral2004 Philadelphia, Pennsylvania
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35 Reviews from our TripAdvisor Community

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    7
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18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW via mobile

I stay in hotels every other week for work and I'm far from picky. This place, though...is one of the worst. The bathrooms are absolutely nasty. Filthy toilets (like black gunk in the bowl). When I mentioned it to the front desk, I was told it was because of hard water and that they have "tried scrubbing". I struggle to... More 

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Seattle, Washington
1 review
2 of 5 stars Reviewed 1 week ago

Needed a place to stay for a family funeral and this was well located for us. Room not clean, especially bathroom.The fitness center a joke and no decaf coffee at breakfast. Would not stay here again .

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Travelers are raving about these Plymouth Meeting hotels

Austin, Texas
1 review
1 of 5 stars Reviewed 1 week ago

I just finished my review of this property for the Extended Stay organization. The staff was fantastic but they are stuck trying to make a silk purse out of a sows ear. I feel terrible for them. My room felt like a bad 70's horror movie set: the property needs a major overhaul. If I hadn't already prepaid I would... More 

Was this review helpful? Yes
Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed 2 weeks ago

I'm staying here for the month of June 2015. You get what you pay for. The staff are for the most part incredibly friendly and helpful. Frustration on my part: it's obvious that there are many boxes left unchecked and I'm assuming it to be the fault of upper management or the entire establishment itself. Firstly, the amenities they gave... More 

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Philadelphia, Pennsylvania
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I wanted to stay somewhere close to Springfield but ended up here. After being up since 4am to go to DC with Honor Flight, I wanted to just crash. I found this hotel via an online site for 20-30% off so the price was good (about $80 for a Saturday night!). Check in was super easy and she was so... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Thank you for taking the time to write a review of your stay. I am glad that you were pleased with our rates, your room size and the service provided by our staff. Still, I apologize that our grab-and-go breakfast and the quality of our towels did not meet your expectations. Your comments will be very helpful as we continue... More 

Lancaster, Pennsylvania
1 review
5 of 5 stars Reviewed May 26, 2015

I like this hotel with the kitchen arrangement and actually started to stay here in 2011 when I was having surgery at a local hospital. I have always stayed here when I am in the area since that time.

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that you had a great experience with us and that you enjoyed our fully equipped kitchens. I truly appreciate your comments regarding our staff. Thank you again for your kind words. The staff and I would love to provide you with another... More 

Chicago, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 29, 2014

Kalyn Hendris, who worked the front desk one evening when I called to discuss the nature of my room, was horribly rude and unable to mitigate issues presented to her. My room was so smoke infested I was barely able to sleep there. She was extremely curt and hostile and incapable of addressing the problem without becoming belligerent and offensive.... More 

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Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the poor service you received from our staff member is truly regrettable. In response to your review, I will be meeting with my team to review our customer service standards to ensure that this does not happen again. As well,... More 

Montoursville, PA
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed November 10, 2014

We spent one night at this hotel. We got a pretty decent deal with priceline. I have never stayed with Extended Stay America chain before so did not know what to expect. Walked in with no expectations since it was a last minute stay and I did not have a chance to look at reviews prior. Lobby was clean no... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am happy to hear that our staff was pleasant and friendly; however, please accept our most sincere apologies that your coffee maker was not working properly. To make sure this doesn't happen again, I am personally checking every one of our pots to make... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 29, 2014

Service was grand! Facilities are bare bones!! Quality of towels are like sandpaper and the bath mat had a workshoe impressions-indelible! Not a clean place but all the dark and depressing colors contribute to that. Probably would try it one more time but Hampton and Marriott are up the road!! Disappointed !!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Dave - I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies that the quality of our linens did not meet your needs, and that your room had cleanliness issues. Please know that I will be working with my housekeeping staff to review our cleanliness and inspection standards. I... More 

1 review
1 of 5 stars Reviewed October 28, 2014

When I first checked into the hotel, the lady I spoke to was nice and everything seemed like it was going to be okay.. I was wrong. First of all, the room was disgusting! It smelled awful, the fridge was dirty and there were dirty rags under the sink in the bathroom. Then my husband ended up surprising me the... More 

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