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Extended Stay America - Philadelphia - Plymouth Meeting

2.5 of 5
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437 Irwins Lane, Plymouth Meeting, PA 19462
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1 room 1 guest
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Extended Stay America - Philadelphia - Plymouth Meeting
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38 Reviews from our TripAdvisor Community

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Traveler rating
    15
    6
    5
    5
    7
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8
3
5
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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  • All months
    (38)
  • Mar-May only
    (5)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (6)
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2 reviews
5 of 5 stars Reviewed 3 weeks ago

I enjoyed a lengthy stay at Extended Stay America, Plymouth Meeting, PA. The basics were provided and I liked that housekeeping comes in once weekly to clean the room rather than daily. The room was comfortable and the kitchen and full-sized fridge were great. Anything that needed attention was taken care of very quickly. Kamilla at the front desk was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the hotel and staff. We are glad you were very happy with your weekly housekeeping service. I want to thank you for the kind comments about Kamilah and Vincent. Our team is committed to satisfying our guests, so we... More 

Philadelphia, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

The team at Plymouth Meeting has been the best group of people that made us feel comfortable. We were displaced from our home and had to stay there,they made our stay very comfortable.They have made sure that if we needed anything they were there to get it. Mrs.Sharon, Mrs.Ayana Mrs.Tiffany and the manager and assistance manager Mrs. Ginny and Mrs.Sharlene... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Thank you so much for writing such a great review of our hotel. I am thrilled to hear that we were able to provide you with great service and a "home away from home" experienced during your stay with us. I will be happy to share your kind remarks with our team. Thank you for choosing Extended Stay America. We... More 

New Haven, CT
Level Contributor
60 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed July 20, 2015

Stay was for 2 adults and 2 children for 1 night. Pros: Staff was friendly and helpful. They greeted us with a smile, informed us about the hotel, and overall were wonderful. Rooms were large and definitely big enough for my family of 4. Con: Bathroom hadn't been cleaned well between guests. There were issues with bathtub and bathroom sink... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your bathroom was not up to your expectations. As this hotel’s manager, I can assure you that I have reviewed your comments with the housekeeping staff to ensure your experience is... More 

Atlanta, Georgia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 30, 2015 via mobile

I stay in hotels every other week for work and I'm far from picky. This place, though...is one of the worst. The bathrooms are absolutely nasty. Filthy toilets (like black gunk in the bowl). When I mentioned it to the front desk, I was told it was because of hard water and that they have "tried scrubbing". I struggle to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

The feedback provided in your review is much appreciated. I am so disappointed that your bathroom had so many problems. Please accept my apology. As this hotel’s manager, I can assure you that I have spoke with all my housekeepers to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing... More 

Travelers are raving about these Plymouth Meeting hotels

Seattle, Washington
1 review
2 of 5 stars Reviewed June 25, 2015

Needed a place to stay for a family funeral and this was well located for us. Room not clean, especially bathroom.The fitness center a joke and no decaf coffee at breakfast. Would not stay here again .

Was this review helpful? Yes
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 22, 2015

I just finished my review of this property for the Extended Stay organization. The staff was fantastic but they are stuck trying to make a silk purse out of a sows ear. I feel terrible for them. My room felt like a bad 70's horror movie set: the property needs a major overhaul. If I hadn't already prepaid I would... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
2 of 5 stars Reviewed June 21, 2015

I'm staying here for the month of June 2015. You get what you pay for. The staff are for the most part incredibly friendly and helpful. Frustration on my part: it's obvious that there are many boxes left unchecked and I'm assuming it to be the fault of upper management or the entire establishment itself. Firstly, the amenities they gave... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your experience did not meet our company’s high standards. As this hotel’s manager, I can assure you that the staff and I are in the process of reviewing our dishware as well as sharing your comments with our corporate office to... More 

Philadelphia, Pennsylvania
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 31, 2015

I wanted to stay somewhere close to Springfield but ended up here. After being up since 4am to go to DC with Honor Flight, I wanted to just crash. I found this hotel via an online site for 20-30% off so the price was good (about $80 for a Saturday night!). Check in was super easy and she was so... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

Thank you for taking the time to write a review of your stay. I am glad that you were pleased with our rates, your room size and the service provided by our staff. Still, I apologize that our grab-and-go breakfast and the quality of our towels did not meet your expectations. Your comments will be very helpful as we continue... More 

Lancaster, Pennsylvania
1 review
5 of 5 stars Reviewed May 26, 2015

I like this hotel with the kitchen arrangement and actually started to stay here in 2011 when I was having surgery at a local hospital. I have always stayed here when I am in the area since that time.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that you had a great experience with us and that you enjoyed our fully equipped kitchens. I truly appreciate your comments regarding our staff. Thank you again for your kind words. The staff and I would love to provide you with another... More 

Chicago, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 29, 2014

Kalyn Hendris, who worked the front desk one evening when I called to discuss the nature of my room, was horribly rude and unable to mitigate issues presented to her. My room was so smoke infested I was barely able to sleep there. She was extremely curt and hostile and incapable of addressing the problem without becoming belligerent and offensive.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Philadelphia - Plymouth Meeting, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the poor service you received from our staff member is truly regrettable. In response to your review, I will be meeting with my team to review our customer service standards to ensure that this does not happen again. As well,... More 

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