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DoubleTree Suites by Hilton Hotel Philadelphia West

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640 Fountain Road, Plymouth Meeting, PA 19462
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DoubleTree Suites by Hilton Hotel Philadelphia West
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DoubleTree Suites by Hilton Hotel Philadelphia West
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DoubleTree Suites by Hilton Hotel Philadelphia West
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615 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Philadelphia, Pennsylvania
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had a great stay at this hotel. I was greeted with a smile and professionalism and treated to the most amazing warm cookies as I checked in. My room was fresh and clean. The hotel was equally clean. The pool area offered the relaxation I was looking for. I look forward to staying again and would recommend this hotel... More 

Was this review helpful? Yes
Roswell, United States
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

I stay at the Plymouth Meeting DT a minimum of 4x a yr. My recent 7/20 - 7/23 visit They claimed my room was one that had been renovated. The tub didn't drain properly, no desk lamp and no clock in the room. For the past 18 months, the hotel has been claiming a full renovation. The best I saw... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to provide feedback about your recent stay. I apologize that your renovated room was missing components. I have shared your comments with the Housekeeping and Engineering Department Leaders. I am thrilled that you found the staff to be friendly - we pride ourselves on excellent customer service. I look forward to... More 

2 reviews
3 of 5 stars Reviewed 4 days ago NEW

The room was clean when we checked in and never cleaned again. We had to constantly call and ask to have things such as towels and toilet paper. The trash cans filled up because they were never emptied again. Never experienced anything like this.

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest Thank you for providing feedback about your recent stay. I apologize for the inconsistencies with our Housekeeping team. I have shared your comments with the department leader. We pride ourselves on outstanding service. I look forward to welcoming you back in the future. Sincerely, Kelly R More 

Richmond
1 review
3 of 5 stars Reviewed 4 days ago NEW

The service was very good. I liked that the hotel was right across the street from the Plymouth Mall. Food, gas, and shopping locations are great. What I didn't like was the hotel quality. It was like stepping back into the 90s. I am glad to see that they are updating the hotel and bringing up to 2015. I expect... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to provide feedback on your recent stay. We pride ourselves on exceptional service. I am pleased that you enjoy our newly renovated room. I look forward to welcoming you back in the future. Sincerely, Kelly R More 

Concord, North Carolina
Level Contributor
3 reviews
3 of 5 stars Reviewed 6 days ago NEW

I recently stayed at this hotel on business. I'm a Hilton Honors member and got a small room (open the door and walk right into the bed) and no refrigertor for a 3 night stay. Of the 3 elevators only 1 worked. One night all elevators were out of service and I had to climb 6 flights of stairs to... More 

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you so much for providing feedback about your recent stay. We pride ourselves on excellent customer service. I apologize for the elevators not all fully functioning your comments have been shared with the appropriate manager to ensure that this does not happen in the future. I have also shared your comments about your guestroom with the... More 

New Orleans
1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was very accomodating but because booking was at or near full capacity when I booked, was placed in a room that included an adjoining conference room ( which my wife would love for either scrapbooking or quilting but she was not with me on this trip) Room was very nice but a/c unit did not seem to be large... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for your feedback I am so pleased that you had an enjoyable stay. We pride ourselves on excellent service. I look forward to welcoming you back in the future. Sincerely, Kelly R More 

Hickory, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a mix up with a room change, Kelly one of the supervisor handled it, and took great care of me. She was nice enough to buy me a beer after she got off work, for all any inconviences. I would reccomend seeing Kelly if you have any issues at this hotel, she can handle them ina timely manner... More 

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to provide feedback about your stay. We pride ourselves on excellent customer service. I am happy to hear that you had a great stay. I look forward to welcoming you back in the future. Sincerely, Kelly R More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel look really nice , the staff very friendly . The room was clean but when you sat on the bed you totally fell to the middle -- so we called front desk and she said She found us a king bed conference room which was not as nice but would do , if you can over lookout loud... More 

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to provide feedback about your recent stay. I am so pleased that you found the staff friendly we pride ourselves on exceptional service. I apologize for the issue that you encountered in your guestroom. I look forward to welcoming you back in the future. Sincerely, Kelly R More 

Jupiter, Florida
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The people at this hotel make the difference. From check in, the front desk associates are always welcoming. Even remember my name when they great me. The breakfast is plentyful and has good variety. Would love to see the omelette station come back. Always a pleasure to stay here.

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank for your feedback about our hotel. We pride ourselves on exceptional service. I hope to welcome you back in the future. Sincerely, Kelly R More 

Youngstown, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel does not meet the standards of the Hilton Brand. Swimming pool was deteriorating and rooms were outdated. Furnishings were old and stained. I would not recommend this hotel for families. Staff was nice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to provide feedback about your recent stay. I apologize that we did not meet your expectations. We are currently renovating our guestrooms floor by floor. The pool area will also be addressed. I look forward to welcoming you back in the future. Sincerely, Kelly R More 

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