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DoubleTree Suites by Hilton Hotel Philadelphia West

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640 Fountain Road, Plymouth Meeting, PA 19462
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DoubleTree Suites by Hilton Hotel Philadelphia West
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DoubleTree Suites by Hilton Hotel Philadelphia West
DoubleTree Suites by Hilton Hotel Philadelphia West
DoubleTree Suites by Hilton Hotel Philadelphia West
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588 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New Haven, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We recently spent two nights at The Double Tree Suites by Hilton in Plymouth Meeting, PA and were very satisfied with our stay. The hotel is in a well populated area with plenty to do within walking distance, including a mall and a Dave & Buster's. The hotel is atrium-styled with an indoor pool and hot tub. Although we did... More 

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, I am so thrilled that you enjoyed your stay at the Doubletree Plymouth Meeting. We pride ourselves on exceptional service. Thank you for taking the time to let us know about the elevators I have communicated this to my Chief Engineer. I look forward to welcoming you back to the hotel in the near future. Sincerely, Kelly... More 

Basel, Switzerland
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

The staff are the only ones in this hotel which make this liveable, the entire property needs a revamp. The list of things to fix here go from basic room to everything I could think of in a hotel. In the last 2 years I have stayed at this place owing to professional reasons, I feel that hilton is forgetting... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 3
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for your loyalty to the Doubletree Plymouth Meeting. Your feedback is invaluable in training the staff. I am happy to share that we will be starting a full guestroom renovation in the next couple of weeks which will address the numerous room deficiencies. I hope to have you as a guest in the future. Sincerely,... More 

Travelers are raving about these Plymouth Meeting hotels

medford, ma
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

When we stayed, April 17-19, 2015, this hotel was so clearly sub-standard relative to other Doubletrees that I swung by and asked the front desk if renovations are planned any time soon. The answer: Yes, they're due to start in two weeks. My advice: hold off on your stay here until after the renovations. Not sure how long they'll take... More 

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for providing valuable feedback. I have shared your comments with both the Housekeeping and Engineering Teams. We are also very excited about the upcoming renovations and look forward to having you as a guest again. Sincerely, Kelly R More 

maine
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

You wont get what you pay for staying here..not enough towels,toilet paper,phones don't work. Hot-tub didn't work for 2 days.pool didn't work for 2 days.Suite room was grubby feeling and out dated. Would never recommend this place.

Was this review helpful? Yes 1
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for providing valuable feedback. My apologizes for the issues in your guestroom as well as the pool. Cleanliness is very important to us and I have shared your comments with the Housekeeping team. I look forward to having you as a guest in the future. Sincerely, Kelly R More 

Meriden, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

I stay at this hotel a lot for work travel. If I had other Hilton choices in the area I would move on from this hotel. For this stay, I started my shower, it wasn't warming up so I turned it off to study the knob...guess what? The water would not turn back on! I had to take a military... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for providing valuable feedback and for your continued loyalty. I have shared your comments with both the Housekeeping and Engineering Teams as this should have been caught prior to your arrival. We are also very excited about the upcoming renovations and look forward to having you as a guest again. Please let me know when... More 

Collegeville, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

One year ago I was very apprehensive about planning a combined district Lions convention. I decided on the DoubleTree in Plymouth Meeting due to its proximity to the 4 counties in southeastern PA. My doubts disappeared when I met Robin Keefe (Catering Sales Manager). From that first meeting I realized that I was dealing with someone who genuinely cares about... More 

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you so much for your kind words about Robin. I am so pleased that your event was a success our team here always strives to go above and beyond and I am so pleased that you and your attendees had a wonderful time and our team took such great care of you. We look forward to... More 

Ontario, United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I have stayed in Hilton-owned hotels exclusively for years and have NEVER had a bad experience....before this. This is the worst hotel I have stayed at in my lifetime. The carpet was filthy, everywhere we turned, something was broken (bedroom phone, bathroom phone, closet door, shower faucet, remote, coffee maker). I preordered extra towels and pillows. I then asked about... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Valued Guest, I would like to apologize for the issues you had during your stay at the Doubletree Plymouth Meeting. This is certainly not the service we wish our guests to have. I have brought your opportunities to the attention of both our Chief Engineer and Housekeeping Manager. Your feedback is invaluable in helping us train our staff to... More 

Philadelphia, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The service by the entire staff was Excellent: from check-in to check-out, the staff was friendly and accommodating - seeing to your every need! The room was very nice with the living area and the bed wss very comfortable. Great trip!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, I am so thrilled that you had an excellent experience at the DoubleTree Guest Suites Plymouth Meeting. We pride ourselves on outstanding service. I look forward to welcoming you back in the near future. In the Spirit of Hospitality, Kelly R More 

Marlborough
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here on business 4/8 thru 4/10 and had an enjoyable stay. The rooms were roomy, clean and very comfortable. The staff were very friendly and personable. I would definately try and stay here again on my next business trip or personal trip. The hot choc chip cookes are the best! Thank you

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to provide feedback on your recent stay. I am thrilled that it was enjoyable. I am happy to hear that you liked our DoubleTree Chocolate chip cookie. I hope to have you stay with us again in the future In the Spirit of Hospitality, Kelly R More 

Plymouth Meeting, PA, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Beautiful hotel in the main area, but the furniture and the shower were not in good condition. Loose legs on table and chair. Missing tile in shower was painted over and moldy. Reported to front desk and it not taken care of.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Loretta H Thank you for providing feedback on your recent stay. I apologize for the opportunities you had in your guestroom. This is certainly not the standard in our hotel. I have alerted the Chief Engineer so these issues can be addressed immediately. I hope to have you as a guest in the future so we can provide you with... More 

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