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All 5 Plymouth Meeting hotels

DoubleTree Suites by Hilton Hotel Philadelphia West

3.0 of 5 Hotel   |   640 Fountain Road, Plymouth Meeting, PA 19462
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A recent review
5 of 5 stars reviewed yesterday
Cheryl G Norristown, United States
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348 people have reviewed this hotel

Traveler rating
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    72
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118
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Norristown, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Will always recommend this hotel to anyone, the staff from the front desk, to the house keepers, dining room and bar,so polite, clean always with a smile. Double Tree is always clean and well lit, wonderful location and the food in the dining room delicious prepared the way that you want, healthy portions, the chefs have a beautiful smiles and... More

Review collected in partnership with DoubleTree by Hilton

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USA
Top Contributor
58 reviews 58 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Our family spent a weekend at this hotel. The price was reasonable and the location convenient for our schedule and intended destinations. Definitely advise buying the breakfast buffet as part of a package ahead of time. Much better deal! We arrived late in the evening and found there was no blanket for our son to use on the spare bed... More

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Minneapolis, MN
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Pros: Room size was nice Cons: - Heater did not work in room; we froze the whole time - Carpet was not clean - several stains in the floor - Staff was unhelpful. One day they didn't clean the room. The other day they did, but didn't leave any towels. Had to wait until evening to get any towels, even... More

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John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Thank you for your review. There was a large late surge of late check out requests from your group, which created potential issues for our other guests who wished to check in due to our sell-out. We apologize that this caused an inconvenience but with that high of a volume there are times when we can not accommodate the request.... More

Plano, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Everything was great, the cheesesteak was dry, could have been better. Staff was friendly and attentive throughout my stay. Breakfast was very good and wait staff did a great job, greeted everyone with a smile.

Review collected in partnership with DoubleTree by Hilton

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John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Thank you for your review and the nice things you mention regarding the hotel and the employees. I am very proud of them and will share with them your thoughts. We hope to see you again. More

Lancaster, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Positive comments: -- The rooms are large. -- The staff is friendly, polite, and helpful. -- They have a pool and fitness center. -- There is a on-site restaurant that is fine for casual dining. -- The hotel is near restaurants. Negative comments and the reasons why I would not stay here again: -- The water temperature fluctuated between nice... More

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John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Hi Caroline. Thank you for the feedback and the nice things you say about the staff and the spaciousness of the rooms. I am very proud of the team here and will be sure to share your thoughts with them. When we took over the hotel a few months ago we recognized the need for upgrades and that some areas... More

Lincoln, Massachusetts
Top Contributor
51 reviews 51 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Always, the rooms are clean and the staff is pleasant. The breakfast and servers are great. The bar food is generally satisfactory though I had to send the grilled chicken on my salad back last night to be better cooked - still pink in places the first time out. Still, the hotel is convenient to my work, it's a suites... More

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John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Gus, Thank you for being a frequent guest and friend of the hotel, and thank you for the very kind thoughts shared about your experiences. I will share with the team your feedback as we continue to learn and grow from the input. Thanks again. More

Blue Bell, PA, United States
1 review
2 of 5 stars Reviewed 1 week ago

I've been staying at this hotel for trips to the area for 8+ years. This was by-far the worst experience I've had. In the past year, I've noted a steady decline in conditions, service, etc. but this trip takes "top honors". From a strange odor in the room (I was on the 7th floor and could tell the roof had... More

Review collected in partnership with DoubleTree by Hilton

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John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Robert, This is a concern and I would greatly wish to discuss with you about the employee in question, as this is certainly not the kind of response we condone. We recognize the items you express and very much look forward to the renovations later this year. The odor is not something we have had issues with before and I... More

Morgantown, WV
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel could not supply any hot or even luke warm water in the mornings (4 mornings). I ended up showering at night b/c of this but checked it every morning. Very disappointed in this location. Other than this, the rooms were nice, wireless internet was slow, breakfast was good. However, I would not stay here again due to the... More

Review collected in partnership with DoubleTree by Hilton

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John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

I appreciate your feedback. Unfortunately we had a boiler go down and apologize for the inconveniences this caused. It has since been repaired and hot water is fine now. We hope you give us a chance in the future so you can change your mind regarding your experience. More

new york, United States
1 review
5 of 5 stars Reviewed 1 week ago

My stay was great. The staff was extremely helpful & accommodating. Loved the fruit infused water in the lobby for guest s & also the warm chocolate chip cookie.Thank you for making my time away from home comfortable!

Review collected in partnership with DoubleTree by Hilton

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John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

troy, Thank you so much for staying with us and for the very nice things you say about your visit. The complimentary infused waters in the lobby to welcome our guests is but one of some of the things we have implemented to improve the guest experience as we gear up for a major cosmetic facelift later this year. Thank... More

Detroit, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

My boss selected this hotel as part of a team meeting for approximately 16 employees from around the eastern 1/3 of the US. I had never been to the Philly area before and I expect a Double Tree to be on the better end of Hilton properties, but the price was the first clue. The rate was more in line... More

Review collected in partnership with DoubleTree by Hilton

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John L, General Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Thank you for your feedback. Yes, our renovations cannot come soon enough and we look forward to making great changes to what we inherited. Thank you for your comments regarding our chef; he is one of the positive changes we have made recently as we embark on taking the hotel to where it needs to be on a more consistent... More

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Additional Information about DoubleTree Suites by Hilton Hotel Philadelphia West

Also Known As:
Doubletree Plymouth Meeting
Doubletree Philadelphia West
Address: 640 Fountain Road, Plymouth Meeting, PA 19462
Phone Number:
Location: United States > Pennsylvania > Plymouth Meeting
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 5 hotels in Plymouth Meeting
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree Suites by Hilton Hotel Philadelphia West 3*
Official Description (provided by the hotel):
Tucked away in a quiet, wooded park-like setting, the Doubletree Suites Philadelphia West is conveniently located just minutes from all major highways with shops, a mall and restaurants just a short stroll away. Whether it be our picturesque seven story atrium or the fact that nearly all of our accommodations are full two room spacious suites, you will have plenty of room to relax after a busy day. Our friendly staff will welcome you with one of our renowned, warm Doubletree cookies and will ensure that whether you are here on business or just to relax that your expectations are met (and exceeded!). ... more   less 
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