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DoubleTree Suites by Hilton Hotel Philadelphia West

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640 Fountain Road, Plymouth Meeting, PA 19462
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DoubleTree Suites by Hilton Hotel Philadelphia West
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DoubleTree Suites by Hilton Hotel Philadelphia West
DoubleTree Suites by Hilton Hotel Philadelphia West
DoubleTree Suites by Hilton Hotel Philadelphia West
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607 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Jupiter, Florida
5 of 5 stars Reviewed yesterday NEW

The people at this hotel make the difference. From check in, the front desk associates are always welcoming. Even remember my name when they great me. The breakfast is plentyful and has good variety. Would love to see the omelette station come back. Always a pleasure to stay here.

Was this review helpful? Yes
Youngstown, United States
3 of 5 stars Reviewed 3 days ago NEW

Hotel does not meet the standards of the Hilton Brand. Swimming pool was deteriorating and rooms were outdated. Furnishings were old and stained. I would not recommend this hotel for families. Staff was nice.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to provide feedback about your recent stay. I apologize that we did not meet your expectations. We are currently renovating our guestrooms floor by floor. The pool area will also be addressed. I look forward to welcoming you back in the future. Sincerely, Kelly R More 

Columbus, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Under renovation--very tired. Staff was barely competent. Room ok, --did not acknowledge my HiltonHHonors membership or make me aware of HH floor. I have stayed at this property over the past few years and it is tired --this was my most disappointing stay I would not recommend this property.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for your feedback and for your continued loyalty to our hotel. I’m disappointed to hear that we fell short in providing you the high level of service you deserve during your most recent stay. As you are aware, we are currently under guestroom renovations to enhance our hotel and future guest experience. Although we try... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent 5 nights here while away for work. When I arrived I was welcomed by Fred. He was so cheerful and helpful ( even gave me a charger for my phone when I explained how the one I brought broke) The room was "ok" a little older and not up to date but it was ok for just myself. Cleaning... More 

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for your kind words about our staff. Our goal is exceptional service. I have shared your comments with the team. I look forward to welcoming you back in the future. Sincerely, KellyR More 

Washington DC, District of Columbia
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

The sofa bed in our junior suite was stained. The room had a musty lingering smell. The inner courtyard is terribly designed. What an atrocity. Any gathering there disturbs the entire hotel. Beware of those parties on the weekend.

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for taking the time to provide feedback about your recent stay. I apologize that it did not meet your satisfaction. We pride ourselves on excellent service. I look forward to welcoming you back in the future. Sincerely, KellyR More 

Travelers are raving about these Plymouth Meeting hotels

1 review
5 of 5 stars Reviewed 4 weeks ago

We thoroughly enjoyed our stay at the Double Tree. We were part of a wedding party and the hotel lent itself perfectly to congregate with family and friends. The staff were extremely friendly and helpful and dealt with any small issues we may have had with speed and efficiency. We would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, I am so pleased that you had an enjoyable stay while a guest at our hotel. We pride ourselves on outstanding guest service. I look forward to welcoming you back in future. Sincerely, KellyR More 

Northeast US
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 5 weeks ago

This property definitely is tired and needs to be updated. However, cleanliness has nothing to with a renovation - it's not great to see garbage still in the trash bin in the bathroom when you just come in to your room for the first time. It's also unacceptable that the hotel did nothing to address the noise level in the... More 

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest , Thank you for taking the time to provide feedback about your recent stay. Our goal is to provide an excellent experience for all of our guests. I apologize for the Housekeeping flaws during your stay as this is certainly not up to the high standards we pride ourselves on. I also apologize for the noise disturbances... More 

Apex, North Carolina, United States
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed May 30, 2015

Stayed here for three nights for a wedding. Rooms are a little outdated;elevators slow, but rooms are big and there are two separate rooms. The bar in the lobby closes early and there is just a bar menu for dinner. Location is great. Right across from a mall so many places to eat.

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest Thank you for your feedback about your recent stay. I am happy to share that we have started our guest room renovation. I look forward to welcoming you back in the future. Sincerely, Kelly R More 

Palm Beach, United States
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 26, 2015

I have stayed at this hotel over fifty times ans have sponsored parties and events here. It has had better days. Needs an overhaul, but the rooms are wonderfully large and the restaurant is totally adequate for breakfast. I hope they do a new face soon since the location and the rest of the hotel amenities are fine.

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed guest, Thank you for taking time to provide your feedback about our hotel. I am happy to share that we are currently undergoing a full renovation to refresh the property. Thank you for your loyalty to our hotel and I hope to welcome you back soon. Kelly R More 

Northford, Connecticut
1 review
2 of 5 stars Reviewed May 26, 2015

We rented what is called a 2BR suite and i thought I would be getting 2 sepArate bedrooms. I learned after checking in that they do not have any rooms with 2 bedrooms but instead there are 2 double beds in one room with a living room separate. The furniture and the carpet were very run down. The bedding was... More 

Was this review helpful? Yes
Kelly R, Manager at DoubleTree Suites by Hilton Hotel Philadelphia West, responded to this review

Dear Esteemed Guest, Thank you for your feedback on your recent stay. I apologize that your room did not meet your expectations and for the confusion, as all of our guestroom descriptions are listed online. I am happy to share that we are currently undergoing a guestroom renovation and I hope to welcome you back in the future. Kelly R More 

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