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Omni William Penn Hotel

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530 William Penn Place, Pittsburgh, PA 15219
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Omni William Penn Hotel
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2,882 Reviews from our TripAdvisor Community

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Pittsburgh, Pennsylvania
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is amazing on a number of levels. Rooms are beautiful, giant stunning lobby and great little Speakeasy. I want to stay here every time I stay in town. The employees are quite personable and each beverage from the Speakeasy is a work of art! Not to mention, if you stay at Christmas, you'll love the decor!

Helpful?
Thank Hev B
Markleysburg, United States
5 of 5 stars Reviewed 3 days ago NEW

We didn't receive the "city view" that we were told that we were getting. There were also pubic hairs on our toilet and the wall behind it. The rest of the bathroom and room was very clean. Otherwise, the stay was very enjoyable with great food, coffee and service!

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Aaron M
WmPenn, Manager at Omni William Penn Hotel, responded to this review

Aaron, thank you for your feedback. We are so pleased you enjoyed the talents of our culinary staff ~ we'll be sure to share your comments. As well, we will follow up with our team regarding the housekeeping issues; please accept our apologies. Aaron, we look forward to your next visit and hope you will start planning soon to return. More 

Pittsburgh, Pennsylvania
Level Contributor
89 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This lovely gem of a hotel had me as soon as I walked into the place. Crowded lobby with staff changing the fresh flowers for even fresher flowers! There is a definite bustle going on there! No small wonder as it is a fabulous place to stay, dine and enjoy oneself in. I look at details and visited various floors...the... More 

Helpful?
Thank elcie
WmPenn, Manager at Omni William Penn Hotel, responded to this review

Elcie, love, love, love your review! Thank you for touching on so many of the little things that give you the old world charm and ambiance! We can't wait to share your comments with our staff ~ they're the best! Elcie, thank you for choosing the Omni William Penn and we can't wait to see you, too, so start making... More 

Valencia PA, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

My wife and I stayed here for a weekend get-a--way. The service was outstanding. The room was ready when we arrived and was clean and inviting.. The bed was very comfortable. The food and service at the restaurant wass top shelf. We will definitely stay here again.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank John H
WmPenn, Manager at Omni William Penn Hotel, responded to this review

Hi John! Thanks for taking a few minutes to provide feedback on your recent stay with us. Sounds like you had a great time. We're delighted to know you'll be back again, and we hope you're starting to make plans! John, thank you for choosing the Omni William Penn. We'll see you soon! More 

1 review
5 of 5 stars Reviewed 1 week ago

The hotel staff goes out of its way to make you welcome. Room requests are taken seriously and everyone seems to want to make your stay as enjoyable as possible. We had a two day business meeting with hotel catered meals. Every one of them was greatly improved in quality from previous years. Rooms were clean, comfortable and quiet.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank robertpW5215OS
WmPenn, Manager at Omni William Penn Hotel, responded to this review

Robert, great review! Thanks so much for your compliments regarding the quality of food served during your meetings. We'll be sure to let the culinary team know. We enjoyed having you as our guest, and hope you'll come back for get-way. We're a short walk from PNC Park and Heinz Field and many other fun venues. Robert, thank you for... More 

New York, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel food is very good in all resturants; the rooms I would rate as good and clean, but there needs to be updating. I have stayed there many times and I prefer soft beds, their beds are too hard.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank Maria Frances C
WmPenn, Manager at Omni William Penn Hotel, responded to this review

Thank you, Maria, for your feedback. We will be sure to let our culinary team know you enjoyed their food preparation and presentation. We appreciate your patronage and look forward to your next visit. Thanks for choosing the Omni William Penn, Maria. More 

Pittsburgh, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

The hotel is absolutely beautiful and charming in every way. Everyone in the hotel was friendly and helpful. Room service was quick and delicious. You could tell it came right up to our room when it was ready. Definitely one of the nicer hotels in town.

Helpful?
Thank Sam R
WmPenn, Manager at Omni William Penn Hotel, responded to this review

Sam, thanks for your feedback! We can't wait to share with our In-Room Dining team! We're delighted you enjoyed your stay and hope to see you again soon! Thanks for staying with us! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have been going to this hotel for so many years. It is so beautiful and grand. You will not be disappointed. The beds are comfy, The food is excellent and the staff is so friendly. You are a short walk to the a lot of restaurants and events in the city.

Review collected in partnership with Omni Hotels & Resorts

Helpful?
Thank 733allenm
WmPenn, Manager at Omni William Penn Hotel, responded to this review

Hi Allen! Great comments and we truly value your loyalty over the years. Thank you for staying with us. Allen, we look forward to your next visit! More 

Pittsburgh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

All the staff at this hotel need some training on how to treat guests at the hotel. The service in all areas from the doormen, to waiters in the restaurant was poor to terrible. I was left with the feeling that the staff did not care about me or their job. I can not recommend this hotel based on the... More 

Review collected in partnership with Omni Hotels & Resorts

Helpful?
1 Thank Stephen T
WmPenn, Manager at Omni William Penn Hotel, responded to this review

Stephen, thank you for your feedback. We are disappointed to know our service fell short during your stay and will address your comments with the team. We regret that your experience was not what you expected. Stephen, we hope you will change your mind and give us another opportuntiy to extend the level of service you expect of the Omni... More 

Williamsport, Indiana
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Simply beautiful! Our upper level suite had a separate sitting area, entire suite had several very convenient outlets for charging devices. Built in automatic lighting in the nightstands (at floor level) so no need to turn on the lights in the middle of the night. Lamps are on dimmers which we find very useful. Omni Rewards offers coffee delivery in... More 

Helpful?
Thank GregRachelStout
WmPenn, Manager at Omni William Penn Hotel, responded to this review

Hello, Greg and Rachel. Thank you for your feedback and the very kind comments. We have a very talented culinary team who take great pride in the preparation and presentation of the menu items in the Terrace Room and we appreciate you mentioning them. We're delighted to know you will be back and hope you'll make plans soon. Thank you... More 

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