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Sheraton Pittsburgh Hotel at Station Square Hotel

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300 West Station Square Drive, Pittsburgh, PA 15219
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Sheraton Pittsburgh Hotel at Station Square Hotel
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281 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Currently staying at this hotel for our Valentines Day getaway. There are kids everywhere running up and down the hall and knocking on our door. Set up games in the hallway outside of our room. Extremely loud! Front desk refuses to do anything about the noise. This was our second trip here and our first one was ruined by young... More 

Helpful?
2 Thank Nicole C
Arlington, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I was just going to write a review complaining that I found several hairs in the bathroom and on my bed. But that's not even near as bad as me awake at 3 AM ahead of a day of business meetings. Every time the heater kicks on, it makes this loud clicking sound and startles me. I've literally given up... More 

Helpful?
Thank lizzie_maxine
Weiron
Level Contributor
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

Just left the Sheraton after staying last night. I only started one night. My room was very nice and clean. The bed was super comfortable. I was also very happy to see Starbucks Coffee in the room! I took off 2 stars because of the issues I had prior to checking in. When I booked, I needed to use a... More 

Helpful?
Thank Erin T
SheratonPGH, General Manager at Sheraton Pittsburgh Hotel at Station Square Hotel, responded to this review

Thank you for sharing your experience with us. While we are happy that you enjoyed the comfort and cleanliness of our hotel, we do regret any inconveniences you experienced when checking-in. We will review your comments with our staff to make improvements on how we handle situations like this going forward. We appreciated your kind acknowledgement of our friendly staff... More 

Wasaga Beach, Ontario, Canada
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Phones out and I had to go down 15 floors to order room service while leaving my 2 dogs in the room after driving 7 hours. I had to order at the bar. Not impressed. Finally lie down to sleep and pillows smell of the last guest. Too tired to go back down 15 floors to complain. Phones still out... More 

Helpful?
Thank Moira L
SheratonPGH, General Manager at Sheraton Pittsburgh Hotel at Station Square Hotel, responded to this review

Thank you for your feedback about your stay. We are disappointed to learn that you were not satisfied in every way during your recent visit with us. Comfort and service is of the utmost importance and it is regrettable if you felt you received anything less than our very best. We will share your feedback with both our housekeeping and... More 

Avoca, Pennsylvania
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Check in was easy. Front desk people were friendly. My room was clean and comfortable. The gym in the pool area was so filthy and scummy I had to take pictures. See for yourself. I cut my workout short. Ironically, hotel staff were walking around the area as I arrived. Additionally, I was traveling with coworkers. They showed me cookies... More 

Helpful?
1 Thank Oachie
SheratonPGH, General Manager at Sheraton Pittsburgh Hotel at Station Square Hotel, responded to this review

Thank you for your review. Our mission is to leave every customer satisfied and from what you describe, that is not what you experienced during your visit. It is disheartening to learn that we did not make a better impression and we will review your feedback about the cleanliness of our hotel with our housekeeping team. We hope that one... More 

Denver, Colorado
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Skip it. Nothing works and no one cares. This hotel is dying and the staff there could care less. I have never seen such poor service that is accompanied by such an "I do not care attitude in my life". I could go on for an hour about what a bad experience this is but in short- 1) Booked a... More 

Helpful?
1 Thank crashdavis565
SheratonPGH, General Manager at Sheraton Pittsburgh Hotel at Station Square Hotel, responded to this review

It is our hope that each of our guests experiences a comfortable stay with the amenities they require. We regret any inconveniences you experienced with our complimentary shuttle service and disappointments with your visit. We will review your comments with our staff and management team so that we can address your feedback. Thank you for letting us know about your... More 

Arizona
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location. Great views of the city, river, and Heinz Field. Bed was comfortable and free WiFi speed was good. Only negatives of the room experience were the lack of HD channels and low shower water pressure. There are trains that run occasionally that will make noise but didn't keep me from sleeping. The Club Lounge on the 15th floor... More 

Helpful?
Thank Nomadic22
SheratonPGH, General Manager at Sheraton Pittsburgh Hotel at Station Square Hotel, responded to this review

We're delighted to learn your thoroughly enjoyed your stay at Sheraton Pittsburgh Hotel at Station Square. How wonderful to read you appreciated our terrific views and comfort we provide along with the perks of our Club Lounge. It was great to have you stay with us and we look forward to welcoming you back the next time you are in... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Decided to take a mini trip on the same weekend a major storm hits! Front desk woman was very pleasant, definitely loves her job. King size bed with river view! Loved! Yes the train does comes by but really not an issue. Bed was super comfortable. Used the fitness center very nice and well kept. Nice pool area. There was... More 

Helpful?
1 Thank Kathy R
SheratonPGH, General Manager at Sheraton Pittsburgh Hotel at Station Square Hotel, responded to this review

Thank you for sharing your review of Sheraton Pittsburgh Hotel at Station Square. Our staff’s number one priority is taking care of our guests and making sure all their needs are met and we appreciated you mentioning the efforts of our team to make your stay enjoyable. We do regret any disturbances to your rest and will review your feedback... More 

Clarkston, Michigan
Level Contributor
394 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here only one night for a business meeting in the hotel. Check in was fast, friendly and professional. I was given a room on the 14th floor and it had a great view. The Sheraton is located right on the river. My view was of the river and the city. My room was clean and very comfortable. The... More 

Helpful?
Thank JeffreyTravel
SheratonPGH, General Manager at Sheraton Pittsburgh Hotel at Station Square Hotel, responded to this review

Thank you very much for your wonderful and enthusiastic review. We are thrilled that not only did you enjoy our fabulous location, but the comfort and friendly service we provide added to your enjoyment. Please visit us again soon as it would be a privilege to welcome you back for a longer stay to Sheraton Pittsburgh Hotel at Station Square. More 

Woodside, New York
Level Contributor
11 reviews
4 of 5 stars Reviewed 3 weeks ago

So many great things to say- Found a great deal on another site. We were so lucky! Paid extra for a river view which was so worth it. Just beautiful views at night. Right next to a train track (maybe 2 trains a day?) which was a bit of a setback but we hardly heard it on the 8th floor.... More 

Helpful?
Thank 17meg
SheratonPGH, General Manager at Sheraton Pittsburgh Hotel at Station Square Hotel, responded to this review

Your review is greatly appreciated and we thank you for choosing to stay at Sheraton Pittsburgh Hotel at Station Square. It is always our desire to provide guests with outstanding accommodations and service to ensure their stay is the best it can be and we are thrilled your visit was reflective of just that. We would be happy to welcome... More 

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