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Crowne Plaza Pittsburgh West - Green Tree

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401 Holiday Drive, Pittsburgh, PA 15220 (Formerly Clarion Hotel & Conference Center)
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Crowne Plaza Pittsburgh West - Green Tree
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Crowne Plaza Pittsburgh West - Green Tree
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17 reviews from our community

Traveler rating
    11
    4
    1
    0
    1
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3
1
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3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Raleigh, North Carolina
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza for a business trip in March and was very impressed. Upon walking in the hotel lobby is modern and spacious with a cozy feel. A business lounge, bar, and neat work space were present. After a speedy and simple check-in with Janel, I proceeded to the room which was clean and tidy. There was... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

Thank you JK for taking the time to share with others about your recent stay here at the Crowne Plaza Pittsburgh West. I would like to thank you for the praise of our staff, including Jennell & Will, as well as enjoying our modern lobby, and fabulous menu at Bistro 401. We feel that it is the people that makes... More 

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I came here for happy hour after work because it was being advertised in Foster Plaza. I must say the food was excellent and the bartender Will was so friendly and attentive, so that was a huge plus in my book. The decor was beautiful and you can immediately tell that the hotel is brand new. The only complaint I... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

Thank you Raina for taking the time to share with others about the excellent experience that you had, while dining with us at Bistro 401. I have passed along your praise of Will to him & the rest of the staff here at the hotel in order to congratulate them on the good work they do for all of our... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Came to this hotel because of a convention in the hotel. The check in was quick and easy. Staff great!!! Food at the bar/lounge outstanding (recommend shrimp flat) I can't say enough about this hotel!!! I know a review said the hotel wasn't complete but the place is beautiful. If my travels take me back to Pittsburgh I'll stay here... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

Thank you Mickey for taking the time to share with others about your recent stay here with us at the all-new Crowne Plaza Pittsburgh West. We are thrilled that you enjoyed all the hotel has to offer including our restaurant, Bistro 401, and the staff here at the hotel. We will be honored to serve you again the next time... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Hotel was to be completed. When we stayed here there were light fixtures hanging off the walls. the elevators only worked sporadically. There was no heat in the lobby. The rooms were in disarray. We used Expedia and they lied and said the hotel was done. they alsi charge 35.00 dollars more per night than the hotel was charging. Overall... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

I am sorry to hear about your experience, however our hotel opened in December of 2014. When you stayed in October, the hotel was operated & staffed by another company and was not running as a Crowne Plaza. We hope that you will stay with us and see why our hotel is greatly different in the 2 months we have... More 

1 review
5 of 5 stars Reviewed February 21, 2015

First thing I liked about the hotel is the front lobby. The front desk person was very helpful and attentive to my requests. The room was very clean and comfortable. I would definitely recommend people to stay because it's close to the city without city prices. The restaurant staff was very accommodating as I have a gluten allergy. They were... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

Thank you for taking the time to share with others about the excellent experience you had while staying with us recently. We are glad you enjoyed all that we have to offer, with some of the best values for hotels in the area. We hope that you will come visit us again in the not-so-distant future! William Theiss Front Office... More 

1 review
5 of 5 stars Reviewed February 21, 2015

The hotel is situated perfectly for someone flying in to Pittsburgh. I was able to get downtown pretty easily and since there was a keurig in the room I didn't have to stop for coffee. Restaurant and bar was also beautiful and the food was great.

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

Thank you for staying with us recently and sharing your positive experience with others here on TripAdvisor. We are honored you enjoyed our Bistro 401, as well as the Keurigs that are in all of our rooms. We hope that you will stay with us again the next time you fly into the Pittsburgh area. William Theiss Front Office Manager... More 

Chicago, Illinois
Top Contributor
118 reviews 118 reviews
100 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed February 20, 2015

This hotel was evidently a run down Clarion previously. Crowne Plaza has taken it over and renovated it, but it's still nothing special. PROS: Nice lobby Free fast wifi Very small sundry store on site Restaurant on site Decent towels Close to shopping, dining Decent sized rooms Good channel selection on television Very pleasant staff - good customer service Very... More 

Was this review helpful? Yes 2
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

Thank you for taking the time to stay with recently and we appreciate your positive comments about our fast & free internet connection, as well as our restaurant, BISTRO 401; however our goal here at the Crowne Plaza is to be more than just average, and instead be truly an excellent experience. With a new hotel, there are sometimes minor... More 

Bellefonte, Pennsylvania
Contributor
18 reviews 18 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 18, 2015

We stayed at the Crowne Plaza Green Tree in early February. The hotel was recently remodeled and it looked great. The hotel had a nice lobby, lounge area and updated rooms/bathrooms. Just looking at the pictures of this property as a different hotel chain, you can't help but see how much the renovations changed the hotel for the better. The... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

Thank you for taking the time to stay the night with us this month and thank you for the kind words about our hotel. I have passed along your praise of the hotel & the staff to everyone here in order to congratulate them on a job well done. As you mentioned, we were originally built as a Holiday Inn... More 

Bedford, Pennsylvania
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 18, 2015

Right off the park way, beautiful hotel, staff is great, breakfast staff attentive, comfortable rooms and easy access. What more could a person want? We were going to a concert - this place is with in 15 minutes of Heinz Hall - but out far enough that you have no issues with parking the car. Quiet area, little to no... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

Thank you Margie for staying with us recently and regarding our hotel so highly on TripAdvisor. We cannot express the enormous gratitude that you gave us about our prime location right along Interstate 376, our comfortable beds, equipped with the Crowne Deep Sleep kits, and Bistro 401 which serves Breakfast, Lunch, Dinner & Room Service. We are grateful that you... More 

Galloway, New Jersey
Top Contributor
102 reviews 102 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 17, 2015 via mobile

I recently stayed at the Crowne Plaza on a Sunday and Monday nights. The rooms are being renovated, but I heard no construction noises. My room was very nice. The king size bed was one of the most comfortable hotel beds I've ever had. Breakfast is not included, but since most free hotel breakfasts essentially rot, this is no big... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West - Green Tree, responded to this review

Thank you for taking the time to share with others about your recent stay with us. We are honored that you thought so highly of us and will be sure to share your comments to the rest of the staff. We just recently opened and are still working on minor projects in the common areas and hope you will stay... More 

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