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Crowne Plaza Pittsburgh West-Green Tree

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401 Holiday Drive, Pittsburgh, PA 15220 (Formerly Clarion Hotel & Conference Center)
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1 room 1 guest
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Crowne Plaza Pittsburgh West-Green Tree
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74 Reviews from our TripAdvisor Community

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Traveler rating
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    10
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oklahoma City, Oklahoma
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Booked due to price concerns over other hotels closer to downtown. The reviews were decent, so I gave it a shot. Property seems a little bit older, but they have kept it up. My room was a double queen and clean. One drawback was no compact fridge in the room to keep my leftovers in. I guess I should have... More 

Was this review helpful? Yes 1
Bourbonnais, Illinois
2 reviews
2 of 5 stars Reviewed yesterday NEW

We arrived late on Saturday night. The hotel staff at the front desk were friendly and helpful. Once we checked in and dropped off our bags we needed to get some dinner. Instead of going to another restaurant, we opted to eat at the 401 restaurant in the lobby for convenience. The service there was horrible. They had 3 people... More 

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Hedgesville, West Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We came into town for the Friday night Pirates game. It was my families first time in Pittsburgh. The young lady that helped us was Florray and she was GREAT! Got us checked in right away. Anyone we came across that was staff was great as well, the room was clean and the bed and pillows where heavenly.

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Arrived for a 2 night weekend to attend baseball/football games with my wife and small children. Booked this specific hotel for the outdoor pool, but after checking in and getting the kids ready we go to the courtyard to find the pool closed. No mention of it on the website or at least at check-in. Once we went back to... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Brent for your recent stay here with us, and would like to apologize for the experience that you had while staying at our hotel. For reasons beyond our control our pool had to be placed Out of Order while it was repaired, which caused it to be unusable for our guests. We are happy to hear that Jennell... More 

Switzerland
Level Contributor
82 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
4 of 5 stars Reviewed 1 week ago

This is an older but recently updated hotel as mentioned in the other reviews. The facility was what one would expect for an older Crowne Plaza... don't worry. We had _no_ challenges like others have mentioned. The desk staff and the restaurant staff were friendly and helpful. The roads are seemingly always under construction around Pittsburgh and the staff was... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you ExpatPro93 for your recent stay here at the Crowne Plaza Pittsburgh West, and for you positive comments here on TripAdvisor. As you mentioned sometimes there are issues that are beyond our control such as the Interstates under construction, but as soon as you come through our doors, we always strive to give all of our guests a friendly... More 

North Canton, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

Our family stayed here after a Pirates game. My son became sick in the middle of the night and we ended up leaving to head home. I left his favorite stuffed animal in the room. The housekeeping staff, especially Sandy, were wonderful! They located it and shipped it to me quickly. The hotel was nicely remodeled, we had stayed there... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Momma R for taking the time to share with others about your recent stay here at the Crowne Plaza Pittsburgh West. We are thrilled that Sandi was able to perform a rescue mission to retrieve your stuffed animal and have him safely back home. We look forward for your return the next time your travels brings you back... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

Pleasant experience, staff was very accommodating. My husband was scheduled for surgery and was only allowed clear liquids night before surgery. Staff was very nice and sent items needed to room to make his stay comfortable. Very thankful for the courtesy and assistance that was given

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for your recent stay and your positive comments left here on TripAdvisor. We are honored that you though so highly of us, and we are all happy to hear that we were able to take care of you while you were in town. We hope everything went well, and look forward to you visiting us again the next... More 

Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay here often when coming to Pittsburgh for business. I find that the hotel is always clean, the staff very friendly, the rooms are very comfortable and updated. The thing that always sets it apart for me is, the little nuances in the rooms. This hotel provides "Temple Spa" products. So after a long business trip, there are calming... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Lynn for taking the time to share with others about your recent stays for business here at the Crowne Plaza Pittsburgh West. We always strive on providing the best value in the area, and are happy to hear that everything from our 24-hour fitness center, to our restaurant, to the deep sleep kits in the room was everything... More 

Allentown, Pennsylvania
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 stars Reviewed 1 week ago

My husband and I stayed here while visiting our daughter that lives in the area. The hotel is located on Holiday drive, which is up a steep hill. It has a nice lookout from the parking lot (which is free parking). The hotel is clean and modern. It has a restaurant and bar. Our king room was on the 4th... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you RealMccoy for taking the time to share with others about the recent stay that you had here at the Crowne Plaza Pittsburgh West. We enjoy the fact that you were able to take advantage of all the hotel has to offer, such as our seasonal pool, Restaurant & Lounge, Limited Shuttle Service, as well as 42" HDTV's with... More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

The rooms are nicely remodeled...everything is clean. I forgot our tickets in our hotel room and didn't realize it until we arrived at the concert venue. Florray jumped in to save the day. Can't thank her enough!

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Robyn for spending the night with us, and for your positive comments here on TripAdvisor. We are honored to hear the Florray was able to take care of you, and have shared your comments with her and the rest of the team here in order to congratulate them on a job well done. We look forward to your... More 

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