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Crowne Plaza Pittsburgh West-Green Tree

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401 Holiday Drive, Pittsburgh, PA 15220 (Formerly Clarion Hotel & Conference Center)
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Crowne Plaza Pittsburgh West-Green Tree
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Crowne Plaza Pittsburgh West-Green Tree
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27 reviews from our community

Traveler rating
    14
    6
    3
    1
    3
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6
4
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7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Babylon, New York
Top Contributor
73 reviews 73 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were in town to go to PNC Park. At first I thought the hotel was going to be a long distance from downtown Pittsburgh but we soon found out it was close enough to get to downtown by car in about 8 minutes. Easy access to the highway. The staff were very friendly and very helpful. We didn't mind... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We made a reservation and paid for a king bed deluxe room, but when checked in - received a standard room with two double beds. The front desk employee didn't even mention that we were getting a different type of room, so I figured it was a mistake. I went down to the front desk to find out that they... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

I would like to take this moment to apologize to you Gene for the experience that you had in regards to our hotel. According to the reservation that you booked, instead of reserving a particular room type, you instead reserved a standard room, which is listed as room assigned at check-in, or no room type reserved. You can always make... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

TERRIBLE!! The pool was not up an running even though it was hot, the elevator broken down, Internet not working and only full- size beds. I had to get out of bed to unplug the TV that wouldn't shut off...management did NOTHING! Thank goodness I at least got back $40. from IHG.

Was this review helpful? Yes 2
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

I would like to take the opportunity to apologize for the experience that you had while staying here at our hotel. I would like to apologize for the confusion regarding the pool hours & room types. Because we have an seasonal outdoor pool, similar to the local public pools, only operate the pool during the summer, and therefore it was... More 

Salisbury
Top Contributor
67 reviews 67 reviews
30 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We were in Pitt for a week for our sons wedding and as an IHG Rewards Card holder we picked the Crowne Plaza - but in the end it wasn't really the usual Crowne Plaza experience. All the staff were super friendly - but overall there were issues with the hotel which detracted from our stay. Whilst the lobby and... More 

Was this review helpful? Yes 3
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

I would like to take the time to apologize for the experience that you had while staying at our hotel. We always try to honor our guest's wishes whenever they have a do not disturb sign on their rooms, and whenever housekeeping came by your room in the morning, & again in the early afternoon, there was a DND for... More 

Lancaster, Pennsylvania
Contributor
14 reviews 14 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I highly recommend Crowne Plaza when visiting the Pittsburgh area. Everything was very clean and spacious. Breakfast is definitely recommended as the food was excellent. Janelle, the front desk clerk was very friendly and helpful. The only negative we can say about this, was the absent bartender the evening we went to the lounge. We had to wait about 10... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for taking the time to share with others about your recent experience here at the Crowne Plaza Pittsburgh West. We are honored that you though so highly of our morning restaurant, and about the staff that we have here. As for in the lounge, we take comments from our guests very seriously and will immediately correct this in... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I understand the location was newly renovated and you can tell—in a good way. Everything had a new appearance. The lobby was attractive and the rooms comfortable. The bar/restaurant mentioned in the hotel's description is essentially part of the front lobby. An "open concept" design seems, to me an odd choice for a small hotel without a second, more intimate... More 

Was this review helpful? Yes 3
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Liam for taking the time to share with others about the excellent experience that you had while staying with us. We pride ourselves in providing our guests the newest IHG Full Service hotel in the region and, with that the clean, comfortable and friendly service that guests come to expect whenever they stay at the Crowne Plaza hotel.... More 

Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed 4 weeks ago

My group recently held a three day training at the facility. The hotel staff went over and above the call of duty to ensure that our needs were addressed. They were responsive to any and all requests, even to the point of running out to the store to get more batteries when the microphone battery died. The food was excellent... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Lori for taking the time to share with others about the recent conference that we hosted. We are thrilled that you were able to enjoy everything the hotel has to offer, and have passed along your praise to Helen & the rest of the staff here in order to congratulate them on a job well done. We hope... More 

Columbus, Ohio
Top Contributor
54 reviews 54 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The thing that stood out: requested an accessible room. Arrived after 4 p.m. and was told room was not ready . . . they'be been cleaning all day. You'll have to wait until it's cleaned. We settled for a non-accessible room. Breakfasts not included here. After asking the desk clerk about breakfasts, I asked if I'd made a mistake, was... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for staying with us recently, and I would like to take this moment to apologize for the experience that you had while staying with us. We always try to have as many rooms available to checkin by 3pm, however when a specific request or room is asked, sometimes there are occasions that the rooms are still being cleaned... More 

Buffalo, New York
1 review
5 of 5 stars Reviewed April 19, 2015

My room was clean and well decorated, but the shining star of this hotel is the staff! Jay at the front desk is friendly, and professional job. A great find for the hotel, incredible customer service.

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Ms Long for taking the time to share with others here about your fabolus experience here at the Crowne Plaza. It was a pleasure talking to you the other day, and thank you again for your positive comments that I have shared with Jay and the rest of the staff here to congratulate them on a job well... More 

1 review
5 of 5 stars Reviewed April 13, 2015

I stayed with my daughter while visiting Pitt. The Crowne Plaza was clean with a good sized room. Jay the night clerk was super helpful. Breakfast is provided. I would stay here again. I stayed with my daughter while visiting Pitt. The Crowne Plaza was clean with a good sized room. Jay the night clerk was super helpful. Breakfast is... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Jeff for taking the time to share with others about your recent stay here in Pittsburgh. We are honored that you thought so highly of us and have passed along your praise of Jay & the hotel to the rest of the staff here to congratulate them on a job well done. We hope that you will stay... More 

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