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Crowne Plaza Pittsburgh West-Green Tree

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401 Holiday Drive, Pittsburgh, PA 15220 (Formerly Clarion Hotel & Conference Center)
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Crowne Plaza Pittsburgh West-Green Tree
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Crowne Plaza Pittsburgh West-Green Tree
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44 Reviews from our TripAdvisor Community

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Traveler rating
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    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ohio
1 review
5 of 5 stars Reviewed yesterday NEW

Let me start by saying that my criteria for a hotel is clean, well-maintained, affordable, and location. I don't care much for services, extras, restaurants, perks, and amenities. Give me a clean room in good repair and I'm happy as a clam. Having said that, The Crowne Plaze Pittsburgh West-Green Tree is 5 stars in my book. We booked this... More 

Was this review helpful? Yes
Laguna Beach, California
Level Contributor
1 review
4 of 5 stars Reviewed 5 days ago NEW

This hotel was a bit out of the way from where I was working, but I have been a return customer for the friendly service and the simple but fabulous food at the 401 Bistro on site. There has been construction at this location but it was coming together nicely. The fitness room was good sized and just missing an... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for taking the time to share with others on TripAdvisor about the recent stay you had here at the Crowne Plaza. We are honored that you though so highly of us, and even though there are other options for spending the night, you know that we strive to give all of our guests an excellent experience each &... More 

Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was very comfortable and very clean. The front desk staff was also accommodating and friendly. Please be aware that if you do have an issue the staff and maintenance people are friendly and capable to accommodate you. There is a restaurant on site. Please be aware they are closed from 2-5. It is not printed that way in... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for taking the time to share with others about the excellent stay that you had recently at our hotel. We always strive on giving all of our guests that come through our doors a clean & comfortable environment with the friendly service that they deserve. We look forward to greeting you again the next time you are in... More 

Powhatan, Virginia
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

We had arrived after midnight and were quite antsy for getting several hours of slumber. When we arrived at the exit, the police were directing traffic around several blocks When we found the hotel, it was very large, bright and good size rooms. The hotel charged for every little thing, such as cheap bottles of water ($3each) and snack prices... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for your recent stay here at the Crowne Plaza Pittsburgh West. Penndot is in the middle of a major construction project on I-376 that causes overnight closures & detours, however we are conveniently located along the detour's path in Foster Plaza Office Park. Also, we offer a 24-hour Sundry Shop that offers popular products such as Coke's Dasani... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Booked this hotel for a weekend trip to see the Rolling Stones. We arrived at 5:30p (check in is 3p) to be told our room was not ready. Room was promised to be ready in 15 minutes. The front desk person gave us 2 free drink vouchers for their bar. Bartender was less than enthused & rather surly. Others at... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Melody for your recent stay with us here at the Crowne Plaza Pittsburgh West, and I would like to take this time to apologize for the experience that you had while staying with us. I have passed along your issues regarding housekeeping in order to immediately correct this issue for our future guests. As for the shuttle service,... More 

Baltimore, Maryland
Level Contributor
72 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 1 week ago

We showed up at 4:30 and waited in a check in line to learn that our rooms weren't ready. The rooms were finally available after 6 PM. At some point, a hotel shouldn't charge you. To assuage all the people in the same situation, they handed out free drink tickets for the restaurant/bar in the lobby. Again, they were so... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for your recent stay here at the Crowne Plaza Pittsburgh West. I would like to apologize for the issues that you had regarding check-in. Unfortunately because of the hotel being busy the night before, and the extraordinary high number of arrivals in a very short amount of time placed stress on our facilities, causing delays. We are constantly... More 

Hudson, Ohio
Level Contributor
188 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town for the Rolling Stones concert, hotel was sold out and 10 deep upon arrival. Now as a former Hotel Manager, my first thought was why were rooms not key-carded for arrival and staff not upped for departure cleanings? But, rather than have an attitude about the check-in delay, I decided to see how they would handle... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for your recent stay here at the Crowne Plaza Pittsburgh West, and for your positive comment here on TripAdvisor. I would like to apologize for the issues that you had regarding check-in. Unfortunately because of the hotel being busy the night before, we were unable to pre-assign rooms & pre-key prior to guest's arrival as we usually do.... More 

Allentown, Pennsylvania
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On the IHG site it is labeled as new. This does not seem to be newly constructed but rather newly renovated. The room was clean but the shower area did not have a clean appearance and seemed dated for a new hotel. the bathroom was small which is what lead me to believe it was newly renovated not newly constructed.... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for your recent stay with us, and would like to take the opportunity to apologize for the experience that you had with us. As you mentioned we are technically a conversion, after purchasing the hotel last year, and was busy the past year with major construction efforts to transform the building into the Crowne Plaza just last December.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was very nice and well kept. Florray at the front desk was one of the nicest people I've ever met, she was absolutely wonderful. We would recommend this to friends/family and would definitely stay here again.

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Ashleeferg for taking the time to share with others on TripAdvisor about the excellent experience that you had while staying with us. We pride ourselves in offering the best service to each and every one of our guests, and have shared your comments with Florray & the rest of the team to congratulate them on a job well... More 

Clearwater, Florida
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

Ebony and Heather at the front desk were extremely helpful and made our stay an enjoyable one. A+ on customer service! We look forward to returning. Good location and would recommend using the Uber car service when traveling downtown.

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Kathy for taking the time to share with others about your recent stay with us here on TripAdvisor. We are honored that you thought so highly of us, and have spread your praise to Ebony, Heather, and the rest of the staff here in order to congratulate them on a job well done. We look forward to you... More 

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