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Crowne Plaza Pittsburgh West-Green Tree

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401 Holiday Drive, Pittsburgh, PA 15220 (Formerly Clarion Hotel & Conference Center)
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Crowne Plaza Pittsburgh West-Green Tree
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Crowne Plaza Pittsburgh West-Green Tree
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20 reviews from our community

Traveler rating
    12
    4
    2
    1
    1
See reviews for
2
3
1
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Columbus, Ohio
Top Contributor
53 reviews 53 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The thing that stood out: requested an accessible room. Arrived after 4 p.m. and was told room was not ready . . . they'be been cleaning all day. You'll have to wait until it's cleaned. We settled for a non-accessible room. Breakfasts not included here. After asking the desk clerk about breakfasts, I asked if I'd made a mistake, was... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for staying with us recently, and I would like to take this moment to apologize for the experience that you had while staying with us. We always try to have as many rooms available to checkin by 3pm, however when a specific request or room is asked, sometimes there are occasions that the rooms are still being cleaned... More 

Buffalo, New York
1 review
5 of 5 stars Reviewed 1 week ago

My room was clean and well decorated, but the shining star of this hotel is the staff! Jay at the front desk is friendly, and professional job. A great find for the hotel, incredible customer service.

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Ms Long for taking the time to share with others here about your fabolus experience here at the Crowne Plaza. It was a pleasure talking to you the other day, and thank you again for your positive comments that I have shared with Jay and the rest of the staff here to congratulate them on a job well... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed with my daughter while visiting Pitt. The Crowne Plaza was clean with a good sized room. Jay the night clerk was super helpful. Breakfast is provided. I would stay here again. I stayed with my daughter while visiting Pitt. The Crowne Plaza was clean with a good sized room. Jay the night clerk was super helpful. Breakfast is... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Jeff for taking the time to share with others about your recent stay here in Pittsburgh. We are honored that you thought so highly of us and have passed along your praise of Jay & the hotel to the rest of the staff here to congratulate them on a job well done. We hope that you will stay... More 

Tionesta, Pennsylvania
1 review
2 of 5 stars Reviewed 2 weeks ago

Although the decor was nice in the rooms, it was still sightly shabby. Our first room the light fixture was falling out of the wall. We changed rooms about 15 minutes after arriving. There was construction going on the entire time directly below our room. The ac was so loud it was almost intolerable. There was no mini fridge, I... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for your recent stay here at the newly opened Crowne Plaza Pittsburgh West. I would like to personally apologize that your stay with us was not a Excellent stay. We have finished up the majority of our construction, however there are moments that the contracting crews can overlook and disappointed that your stay was affected by this. We... More 

Buffalo, New York
Top Contributor
52 reviews 52 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We travel through Pittsburgh regularly but this was our first stay here and we had a great time. The room is nice and the amenities are a good value. The lobby is great and while limited beverage-wise, the restaurant actually had really great food (you have to try the fries!). We enjoyed our stay it was quiet, clean, and convenient.

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Bryan for staying with us on your recent stay. I would like to thank you for your positive comments about the room and your liking of our Loaded Fries at Bistro 401. We hope that you will stay with us again the next time your travels brings you back to the area! William Theiss Front Office Manager TheissW@CPpittsburghwest.com More 

Raleigh, North Carolina
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 15, 2015

I stayed at the Crowne Plaza for a business trip in March and was very impressed. Upon walking in the hotel lobby is modern and spacious with a cozy feel. A business lounge, bar, and neat work space were present. After a speedy and simple check-in with Janel, I proceeded to the room which was clean and tidy. There was... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you JK for taking the time to share with others about your recent stay here at the Crowne Plaza Pittsburgh West. I would like to thank you for the praise of our staff, including Jennell & Will, as well as enjoying our modern lobby, and fabulous menu at Bistro 401. We feel that it is the people that makes... More 

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2015

I came here for happy hour after work because it was being advertised in Foster Plaza. I must say the food was excellent and the bartender Will was so friendly and attentive, so that was a huge plus in my book. The decor was beautiful and you can immediately tell that the hotel is brand new. The only complaint I... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Raina for taking the time to share with others about the excellent experience that you had, while dining with us at Bistro 401. I have passed along your praise of Will to him & the rest of the staff here at the hotel in order to congratulate them on the good work they do for all of our... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 6, 2015 via mobile

Came to this hotel because of a convention in the hotel. The check in was quick and easy. Staff great!!! Food at the bar/lounge outstanding (recommend shrimp flat) I can't say enough about this hotel!!! I know a review said the hotel wasn't complete but the place is beautiful. If my travels take me back to Pittsburgh I'll stay here... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you Mickey for taking the time to share with others about your recent stay here with us at the all-new Crowne Plaza Pittsburgh West. We are thrilled that you enjoyed all the hotel has to offer including our restaurant, Bistro 401, and the staff here at the hotel. We will be honored to serve you again the next time... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 1, 2015

Hotel was to be completed. When we stayed here there were light fixtures hanging off the walls. the elevators only worked sporadically. There was no heat in the lobby. The rooms were in disarray. We used Expedia and they lied and said the hotel was done. they alsi charge 35.00 dollars more per night than the hotel was charging. Overall... More 

Was this review helpful? Yes 1
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

I am sorry to hear about your experience, however our hotel opened in December of 2014. When you stayed in October, the hotel was operated & staffed by another company and was not running as a Crowne Plaza. We hope that you will stay with us and see why our hotel is greatly different in the 2 months we have... More 

1 review
5 of 5 stars Reviewed February 21, 2015

First thing I liked about the hotel is the front lobby. The front desk person was very helpful and attentive to my requests. The room was very clean and comfortable. I would definitely recommend people to stay because it's close to the city without city prices. The restaurant staff was very accommodating as I have a gluten allergy. They were... More 

Was this review helpful? Yes
William T, Front Office Manager at Crowne Plaza Pittsburgh West-Green Tree, responded to this review

Thank you for taking the time to share with others about the excellent experience you had while staying with us recently. We are glad you enjoyed all that we have to offer, with some of the best values for hotels in the area. We hope that you will come visit us again in the not-so-distant future! William Theiss Front Office... More 

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