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Hampton Inn & Suites Pittsburgh - Downtown

2.5 of 5 1247 Smallman Street, Pittsburgh, PA 15222
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Certificate of Excellence 2014
Hampton Inn & Suites Pittsburgh - Downtown
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Hampton Inn & Suites Pittsburgh - Downtown
Hampton Inn & Suites Pittsburgh - Downtown
Hampton Inn & Suites Pittsburgh - Downtown
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630 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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philadelphia, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

We did not recieve our requested wake up call and the back up alarm clock in the hotel room did not go off. IF you need a wake up call, triple check to make sure they do. It really messed up our day and appointments and caused a highly stressful morning!!!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Catherine G, Thank you for taking the time to review our hotel on TripAdvisor! I am extremely sorry that your wake up call never came through, due to the upgrade of our phone system, and that the alarm clock seems to have not gone off. This is not at all indicative of the level of service that we are... More

Mount Riverview, New South Wales, Australia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I stayed here two weeks ago as a solo traveler. The hotel location worried me at first ( motorway nearby) but I was pleasantly surprised at how quiet the room was. The desk staff were always friendly and helpful, and the breakfast was delicious. I was a bit surprised at the bedding; I had a king bed and the top... More

Was this review helpful? Yes 1
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Jeanette M, Thank you for your review of our hotel on TripAdvisor! We are happy to hear that you enjoyed our friendly staff, complimentary breakfast, and the quietness of your guestroom. I apologize that there was a hold placed on your debit card for room and tax as well as for incidentals. Thank you for making us aware of... More

Boise, Idaho
Top Contributor
65 reviews 65 reviews
54 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I was on a business trip when I stayed here, and thought the location near downtown and the sports stadiums would be good if I was traveling here to catch a game. Service was great and the normal Hampton Inn breakfast was up to the usual standard. The room was a good size and comfortable.

Was this review helpful? Yes 1
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Holks, Thank you for your review of our hotel on TripAdvisor! We are very pleased that you enjoyed your stay with us, including our friendly, service oriented staff, clean and comfortable rooms, and our amazing hot Hampton breakfast! We look forward to seeing you on future trips to Pittsburgh! Best Regards, Rachel More

Allentown, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Our "usual" place to stay for a Steelers game was not available, so we stayed at this hotel. It was great. The staff was very friendly and helpful. The rooms are clean, updated, and HUGE. It's a nice mile (to a Pirates game) to a mile-and-a-half (Heinz Field) walk to a game. Most of the walk is along the river... More

Was this review helpful? Yes 2
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear kevin m, Thank you for your review of our hotel on TripAdvisor! We are very happy to hear that you enjoyed your stay with us. We love that you have mentioned our close proximity to the stadiums and our free parking! Thank you for your kind words of our friendly, service oriented staff, and our clean, comfortable rooms. Thank... More

ellwood city, United States
1 review
5 of 5 stars Reviewed 1 week ago

The central location to downtown amenities was great and the hotel and staff were very friendly and welcoming! I have stayed here many times and the experience has always been pleasant. If I had any questions, they were addressed immediately and I always felt like I was an important guest from the treatment I recieved.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Michael B, Thank you for your review of our hotel on TripAdvisor! We appreciate your kind words of both our location, and our friendly, service oriented staff! We always strive to make our guests feel welcome and at home whenever they stay with us. Thank you again for your review, and we look forward to seeing you on future... More

Englewood, United States
1 review
2 of 5 stars Reviewed 1 week ago

Hotel is relatively new and well located. We had problems with television. Premium and cable stations were not available (played for a few minutes and cut off) and the shower was either scalding hot or freezing cold with no intermediate temperatures.

Review collected in partnership with Hampton

Was this review helpful? Yes
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Bruce J B, Thank you for your review of our hotel on TripAdvisor! I appreciate you taking the time to speak with me via email about the issues that occurred during your stay. I assure you that we have since corrected the television and the water issue with the shower in your room. I look forward to meeting you... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I was satisfied with my stay because the hotel is clean and offers noteworthy exceptional features. The staff is caring, personal, efficient and go-above-and-beyond their "job" to help me. The man on the breakfast team was able to assist me in selecting kosher products. I regret I don't know all the names, but to specifically Sylvia on the breakfast team,... More

Was this review helpful? Yes 1
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Brachastar, Thank you for taking the time to review our hotel on TripAdvisor! We certainly appreciate your kind words of our amazing, service oriented staff! I will personally make sure that our team members are recognized for their efforts. Thank you again for your review, and we look forward to seeing you on future trips to Pittsburgh! Best Regards,... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Found the staff extremely friendly, informative, accommodating and helpful on our 4 day stay!! Answered and helped with any questions we had. Went above and beyond expectations especially Alaina and Tyler at the front desk. Were always happy to help us find things to do and how to get there. Always made us feel like we were their priority and... More

Was this review helpful? Yes 2
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Angie V, WOW! Thank you for your review of our property on TripAdvisor. We are extremely happy to hear about the service provided from Alaina and Taylor. They are certainly assets to our team, and I will personally make sure that they are recognized for their outstanding efforts. Thank you again for your review, and we look forward to... More

Clane, Ireland
Top Contributor
116 reviews 116 reviews
30 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed this hotel: it was buzzy, clean, had excellent rooms and really helpful staff. they had lists of restaurant and directions for them. We stayed an extra night, so impressed were we. The location is good, though be a bit careful in places.breakfast was typical of these sort of chain hotels, but was fine. Our room was high... More

Was this review helpful? Yes 1
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear blaenboy1, Thank you for taking the time to review our hotel on TripAdvisor! We appreciate your kind words of our amazing, service oriented staff, our clean and comfortable rooms, great breakfast options, and amazing location in Downtown Pittsburgh. Thank you again for your review, and we look forward to seeing you on future trips to Pittsburgh! Best Regards, Rachel More

Washington DC, District of Columbia
Top Contributor
119 reviews 119 reviews
56 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were delighted with this hotel. The location is so convenient for downtown and the Strip. The rooms are of a very high standard and, when you take into account the free breakfast and free parking, it really is great value. The staff were exceptionally helpful and friendly. This hotel deserves five stars and I highly recommend it to anyone... More

Was this review helpful? Yes 1
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear UK John N, Thank you for reviewing our hotel on TripAdvisor! We are very pleased to hear that you enjoyed your stay with us and our property. We appreciate your kind words of our location and staff, and are happy that you were able to take full advantage of our complimentary guest parking, as well as our amazing complimentary... More

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Additional Information about Hampton Inn & Suites Pittsburgh - Downtown

Address: 1247 Smallman Street, Pittsburgh, PA 15222
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Pittsburgh - Downtown 2.5*
Number of rooms: 143
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Also Known As:
Hampton Inn & Suites Pittsburgh - Downtown Hotel Pittsburgh
Hampton Inn And Suites Pittsburgh - Downtown
Hampton Inn Hotel Pittsburgh
Hampton Inn Pittsburgh
Pittsburgh Hampton Inn

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