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Hampton Inn & Suites Pittsburgh - Downtown

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1247 Smallman Street, Pittsburgh, PA 15222
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1 room 1 guest
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Hampton Inn & Suites Pittsburgh - Downtown
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888 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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BALTIMORE
1 review
5 of 5 stars Reviewed 2 days ago NEW

This is a great place. The location, amenities, and service were first rate. The staff, particularly Kimmy, was welcoming, thoughtful, caring and helpful. They reflect well upon the Hampton Inn brand. The room was spacious, well appointed, and a good value. Pre-printed directions were useful. Just a really good place to stay.

Was this review helpful? Yes
Akron, United States
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for a conference, it was one of the highlighted hotels. I was impressed from the start- when only one night was available at special rate (per online), I called the hotel and she adjusted for me. I wanted this for the free parking downtown (I've always paid parking at downtown hotels), and free breakfast. I was able... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Victoria H, Thank you for your review of our hotel on TripAdvisor! We are so happy to hear that you enjoyed your stay with us. We love the fact that we were your introduction into the world of Hampton Inn, and that you were able to take advantage of our wonderful guest amenities, including complimentary guest parking, complimentary breakfast,... More 

Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The room was very nice and clean which is always a plus. The front desk was awesome getting us checked in quick and telling us about the near by things to do and see. The hotel is literally across the street from the Heinz history museum and down the road from the strip district and convention center. Could not be... More 

Was this review helpful? Yes
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Andrew m, Thank you for your review of our hotel on TripAdvisor! We are so pleased to hear that you enjoyed your stay with us. We appreciate your kind words of our clean and comfortable guest rooms, friendly team members at the front desk, as well as our amazing location and complimentary breakfast. Thank you again for your review... More 

2 reviews
1 of 5 stars Reviewed 4 days ago NEW

My fiancé and I stayed here at the end of July for a pinball convention at the David Lawrence center next door. This hotel was not our first choice considering how pricey it was. When the young man at the front desk noticed we were from, all he wanted to talk about was the state park that is located near... More 

Was this review helpful? Yes
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear PalmTreeHugger83, Thank you for your review of our property on TripAdvisor. We strive to provide each guest with a memorable and enjoyable experience at our hotel, and unfortunately it seems that in this case, we fell short of our goal. I assure you that this is not at all indicative of the level of service that we are accustomed... More 

Columbus, Ohio
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW

If you happen to be looking for a hotel to stay at for any convention downtown, this is the place to stay! I chose this room based on its location, which is practically next door to the convention center, and it only takes about five minutes to get there. When I first got there I was greeted by the wonderful... More 

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Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear JinxKitsune, Thank you for your review of our hotel on TripAdvisor! We are so happy to hear that you enjoyed your stay with us. We appreciate your kind words of our amazing location, complimentary breakfast, and especially our team members! Eric, Shawna, Mariea, and Alaina are certainly wonderful assets to our team, and I will personally make sure that... More 

toronto
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and i visited pittsburg and stayed here at this hotel august 13 2015. We were welcomed with a smile our room was very clean and quiet. Very modern hotel and staff very helpful. One staff member stood out her name is Sylvia she was one of the nicest breakfast hostess i have ever met during my travels. SYLVIA... More 

Was this review helpful? Yes
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear sandy d, Thank you for your review of our hotel on TripAdvisor! We are so pleased to hear that you enjoyed your stay with us. We appreciate your compliments of Sylvia! She is certainly an asset to our team, and I will personally make sure that she is recognzied for her exceptional service. Thank you again for your review... More 

Atlanta, Georgia
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I had problems with my reservation at checkin. They modified my reservations without advising me and even though the front desk agent was trying to assist, the night manager was awful. She couldn't apologize, didn't address us or help us. After contacting the hotel manger, she was very empathetic and resolved our issues the next day. After that, our stay... More 

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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Hello, I have never been more impressed by a hotel in my life. The Hampton Inn on Smallman St. in Pittsburg is the absolute best. We were greeted warmly, the facilities were beautiful - the pool and hot tub were pristine, the waiting area was neat and welcoming (fake candles set a nice tone), the coffee/tea station was always ready,... More 

Was this review helpful? Yes
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Robin S, Thank you for your review of our hotel on TripAdvisor! We are so pleased to hear that you enjoyed your stay with us. We appreciate your kind words of our property- especially our team member Taylor! He is truly an asset to our team, and I will personally make sure that he is recognized for his exceptional... More 

Allentown, Pennsylvania
Level Contributor
152 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hard to believe that a Hampton Inn ranks # 1 out of all Pittsburgh hotels. But we trusted the reviews and were delighted. Welcomed by a great front desk staff who was generous with the Gold member snacks and water bottles. We enjoyed walking around the strip district for fancy spice and Asian market shopping and trendy dining. The hotel... More 

Was this review helpful? Yes
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear creativecrew, Wow! Thank you for your review of our hotel on TripAdvisor! We are so pleased to hear that you enjoyed your stay with us. Thank you for your kind words of our exceptional team members, especially Alaina! She is truly an asset to our team, and I will personally make sure that she is recognized for her service... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Came up for a Steelers game! This hotel is close enough to walk to wherever you want to go. The room was just as expected for a Hampton Inn although this is probably one of the only ones I have been in that did not have a refrigerator. That would have been nice to have but overall it was great.

Was this review helpful? Yes
Rachel P, Assistant General Manager at Hampton Inn & Suites Pittsburgh - Downtown, responded to this review

Dear Harvey B, Thank you for your review of our property on TripAdvisor! We are so happy to hear that you enjoyed your stay with us. We appreciate your kind words of our amazing location, close to many local attractions such as Heinz Field. Thank you again for your review of the Hampton Inn & Suites Pittsburgh - Downtown, and... More 

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