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Holiday Inn Express & Suites Pittsburgh-South Side

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20 South Tenth Street, Pittsburgh, PA 15203
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1 room 1 guest
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Holiday Inn Express & Suites Pittsburgh-South Side
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344 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
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    (344)
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    (76)
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TAKOMA PARK
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Three 40 something friends had a great time here. This hotel has the most amazing shuttle service I've ever experienced. They'll take you wherever you want to go within a 5 Mike radius, which really includes all of the city. For free! You can also call the hotel and give them your location and they will pick you up and... More 

Was this review helpful? Yes
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Stayed August 23rd - 24th for Steelers Packers game. First my in laws air conditioner was broken and had to be fixed. Took 2 hours. No remote in their room also. Second, the hotel did not make beds on Sunday after we left for the game. When we came back they had also took dirty towels but never replaced them.... More 

Was this review helpful? Yes
Gladys B, Front Office Manager at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review

Thank you for taking the time to post your experience with us on TripAdvisor! I apologize for the faulty AC unit in your room as well as the lengthy repair time to follow. I also apologize that there was no remote, and that you did not receive stayover service as promised. I assure you that said issues have been addressed... More 

Clarion, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We have stayed at and sworn by this hotel for years. This last trip ruined that for me. First, the desk staff is very friendly and personable and always have been. They seem pathetically understaffed, extremely busy and most times unable to answer the phone. The hotel itself has been renovated and lacks the appeal that it did have. When... More 

Was this review helpful? Yes
Gladys B, Front Office Manager at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review

Thank you for taking the time to place your experience with us on TripAdvisor! First of all I would like to personally assure you that you can continue to count on us as well as remember and cherrish your previous stays with us. Everyone makes mistakes, and as much as we try to be, we are not perfect. Please let... More 

Chicago
Level Contributor
122 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We were able to walk from our hotel to downtown and back. We got a room with a view on the river and the parking lot were our car was! Actually our room we could call a suite because there was an extra sofa. We were very happy with this choice because of the location. We don't care that the... More 

Was this review helpful? Yes
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Bathroom is old and needs repair elevators don't have certificates and need repairs. Carpets are filthy. I left my shoes on so my feet would stay clean. They need new mattresses. You actually roll into the middle they are so worn. I sat in the lobby and I noticed a thick layer of dust on the bookshelves. We went for... More 

Was this review helpful? Yes
Gladys B, Front Office Manager at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review

Thank you for taking the time to place your experience with us on TripAdvisor! I am appreciative that you found our spacious rooms accommodating. This is one factor that sets us aside from most properties within our brand. I apologize for our elevators being under scheduled maintenance during your stay. All updates/repairs have been completed and everything is up to... More 

Brighton, United Kingdom
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As a gold member I am very unimpressed with this hotel. I am from the UK have been on a road trip around the U.S. for the passed 3 weeks and currently stayed in 18 different hotels and this is without doubt one of the worse. Firstly at check in the lady who dealt with us noticed a note on... More 

Was this review helpful? Yes
Gladys B, Front Office Manager at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review

Thank you for taking the time to post your experience with us on TripAdvisor! I regret to hear that your stay did not meet and exceed your expectations. This is not what we aim for and your feedback provides us with the training tools to further improve. Our entire staff was aware of your request. The fact that it was... More 

Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We arrived late, about 9:30pm after driving from Chicago. Check-in was fast and easy; secure parking around the back was good. We just beat some hellacious weather as we arrived, room was decent for the price. Beds comfortable, overall clean. We were not here very long-we were up early for the free continental breakfast (standard fair, standard dining area) and... More 

Was this review helpful? Yes 1
Gladys B, Front Office Manager at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review

Thank you for taking the time to place your experience with us on TripAdvisor! I am pleased to hear of your efficient check-in experience after a long day of travels. I am also glad to hear you made it to us before the bad storms that passed through our area that night. Good timing! We aim to provide safe and... More 

Chicago, Illinois
Level Contributor
129 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 4 weeks ago

When I approached to check in at 3 p.m., the two women at the front desk both ignored me. I spoke to one, she said ok, then did nothing. So I slid over to the other one, spoke to her, and she said ok. After several minutes, she looked up and acknowledged my presence. Had I not already pre-paid for... More 

Was this review helpful? Yes 1
Gladys B, Front Office Manager at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review

Thank you for taking the time to post your experience with us on TripAdvisor! First of all, I sincerely apologize on behalf of our entire staff for your initial greeting at our Front Desk. This is not the way we welcome our guests! Our check-in is anytime after 4. I regret we were not able to get you into your... More 

Stockholm, Sweden
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 26, 2015

Checked in this afternoon, bit chaotic but finally worked. Room is large, nice, but the dust and filth is evident. Anything over 6 feet (my husband's height) is dusty ( top of microwave, shelves in the bathroom, for example) and all under 3 feet is disgusting (under the bed, I think we have cereal remnants). Shelves, mirrors, are all dusty,... More 

Was this review helpful? Yes
Gladys B, Front Office Manager at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review

Thank you for taking the time to post your experience with us on TripAdvisor! First of all, I would like to apologize for a very busy check-in experience for you. I appreciate your liking of our spacious and updated rooms! I sincerely apoplogize for any dust and debris left behind. This is not standard, and should never be present. This... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 25, 2015

I love Pittsburgh so much, I hate finding fault with any tiny aspect of it. The hotel was nice, it felt clean, comfortable, and safe. There was a series of unfortunate key card events, resulting in us needing to replace the cards three times in two night. Technology can be stupid, so that's no big deal, but the response from... More 

Was this review helpful? Yes
Gladys B, Front Office Manager at Holiday Inn Express & Suites Pittsburgh-South Side, responded to this review

Thank you for taking the time to post your experience with us on TripAdvisor! We love the fact that you love our city, we love it too! We take pride in making our guests feel welcome to share the love in our city! I appreciate the fact we were able to provide comfort and security. I do apologize for the... More 

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