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All 54 Pittsburgh hotels

Holiday Inn Express Hotel & Suites Pittsburgh Airport

2.5 of 5 Hotel   |   5311 Campbells Run Road, Pittsburgh, PA 15205 (Formerly Country Inn)
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Ranked #34 of 54 Hotels in Pittsburgh
A recent review
3 of 5 stars reviewed 3 weeks ago
trenlong
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158 reviews from our community

Traveler rating
    46
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    45
    5
    7
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38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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All months
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It seems all hotel airports in PIT are at least 15 minutes away from the terminal, this one is no exception. The shuttle driver was very friendly though. We stayed for just one night and the hotel is under MAJOR renovation so it was kind of hard to get a good feel for the lobby/services/ ect. The front desk staff... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Dear trenlong, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and appreciate your compliments regarding our... More

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the hotel is under renovation. We got to stay in one of the newly remodeled rooms. Rooms are nice and looks so much better without the border around the top of the walls. It is a bit dark in the rooms because the carpeting is dark and the drapes are dark. Perhaps the lights could use a higher wattage bulb.... More

Was this review helpful? Yes
Shawn E, General Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Thank you for taking the time to wite a Trip Advisor review for our hotel. We appreciate all of the positive feedback that you provided and i will be sure to pass along to our team!!! We are very excited about our renovations and are looking forward to what everything will look like when they are complete. I am very... More

Tampa, Florida
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are repeat customers and this hotel is good. We travel to the Burgh annually. They have a shuttle van from the airport and they offer transportation to/from a bunch of restaurants that are really close. Also a mall is convenient. The staff is friendly and definitely dedicated to customer service. We met Shawn who is the new GM and... More

Was this review helpful? Yes
Shawn E, General Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Thank you for taking the time to write a Trip Advisor review for our hotel. I really appreciate all of the positive feedback and will pass your comments along to the team. We love taking care of our guests daily and meeting wonderful people like you is one of the reasons i love coming to work every day. We are... More

Edmonton
Top Contributor
67 reviews 67 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 13, 2014

Yes, the hotel is under construction, and looks like a bomb hit it, The room itself was clean and quiet and fully functional. The breakfast was smoothly run and to the standard of a hi express. The shuttle was convenient and staffed by nice guys. And the hotel staff went out of their way to be courteous.

Was this review helpful? Yes
Shawn E, Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Thank you for taking the time to write a Trip Advisor review for our hotel. We appreciate the positive feedback regarding our team members, and breakfast and our new rooms!!! The team is excited about our renovations and hope that if your travels bring you back to Pittsburgh in the future that you come and check out the rest of... More

Quincy, Illinois
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 26, 2014

I booked this hotel because the location was close to clients I was scheduled to meet in the area. I called the hotel to make the reservation. The rate was in the range of any other Holiday Inn Express that is well kept and ideally located. However, when I arrived my first thought was 'this place is under construction!' since... More

Was this review helpful? Yes 1
Shawn E, General Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Thank you for taking the time to write a Trip Advisor review for our hotel. We do take all of our guests fedback to improve our service going forward. I sincerely apologize that you were not informed about the renovations happening at our hotel. We are improving our product in all areas of the hotel to improve our guest experience.... More

H'ville, NC
1 review
1 of 5 stars Reviewed August 24, 2014

I booked a room at the hotel for 9 July 14 and 12 July 14, and asked for a VERY quiet room. My room on 9 July was just fine even though the hotel was in the midst of construction. There was one glitch however. My wife was flying into Pittsburgh and her flight arrived just before midnight. Before we... More

Was this review helpful? Yes
Shawn E, General Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Thank you for taking the time to write a Trip Advisor review for our hotel. I sincerely apologize that you did not have a good experience at our hotel when you stayed with us back in July. I will use your comments and feedback to work with my team to improve our levels of service and execution going forward. I... More

New Jersey
1 review
1 of 5 stars Reviewed August 21, 2014

Hotel is getting renovated, when we booked nobody informed about us. Rooms and corrider was dirty, we wanted to cancel and move to someother hotel, but most of hotels in that area was sold out, ended up spending a night in that dirty place. Prices are equally high, please dont get fooled by booking this hotel. Use to book holiday... More

Was this review helpful? Yes
Shawn E, General Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Thank you for taking the time to write a Trip Advisor review for our hotel. I sincerely apologize that you were unsatisified with your stay with us. I also apologize that you were not informed about the renovations that we are currently in. We are improving all of our Guest Rooms and Public Space so that we can deliver a... More

A TripAdvisor Member
1 of 5 stars Reviewed August 9, 2014

Nowhere close to holiday inn quality, worst than a motel even. It is under construction and no indication when reservation was made. Pictures are deceiving and do not show the current pictures of the hotel which are terrible. Dirty, bad smell, broken pieces everywhere, you feel like you walk into a dirty construction area. I was shocked but arrived late... More

Was this review helpful? Yes 2
Shawn E, General Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Thank you for taking the time to write a Trip Advisor review for our hotel. I sincerely apologize that you did not have a good stay when you were with us. Yes we are currently under renovations and I am sorry that you were not informed of that when booking your reservations. We are trying to keep things to a... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

The new rooms and updates are great.(new carpet, wallpaper, flat screen hd tv's, refrigerators) The balconies have been redone as well. Get a room looking overlooking the pool. Always a super friendly staff and a great full hot breakfast!

Was this review helpful? Yes 1
Shawn E, General Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Thank you for taking the time to write a Trip Advisor review for our hotel. We appreciate all of the positive comments that you provided and we are so happy that you enjoyed your stay with us!!! We are excited about our new rooms and hotel are really happy that you enjoyed everything about our hotel. I will pass along... More

Virginia
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 4, 2014

This is a good hotel. Rooms are large. they are renovating, which is a good thing but upon a recent stay, it was discovered that the bathrooms were not renovated. I stay here often and the bathrooms are not that great. Tubs need replacing. The entire area with the tubs & toilets needs helps. Closets need to be cleaned and... More

Was this review helpful? Yes 1
Shawn E, General Manager at Holiday Inn Express Hotel & Suites Pittsburgh Airport, responded to this review

Thank you for taking the time to write a Trip Advisor review for our hotel. We appreciate all of the feedback that we receive. As part of our renovations, all of the bathtubs are being re-surfaced and re-glazed to a like new condition and being re-caulked all around. In addition the walls and ceilings of the bathrooms are being repainted.... More

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Additional Information about Holiday Inn Express Hotel & Suites Pittsburgh Airport

Address: 5311 Campbells Run Road, Pittsburgh, PA 15205 (Formerly Country Inn)
Phone Number:
Location: United States > Pennsylvania > Pittsburgh
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Pittsburgh Airport 2.5*
Number of rooms: 148
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Also Known As:
Holiday Inn Express Hotel And Suites Pittsburgh Airport
Holiday Inn Express Pittsburgh
Holiday Inn Pittsburgh
Pittsburgh Holiday Inn

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