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SpringHill Suites Pittsburgh Southside Works

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2950 South Water Street, Pittsburgh, PA 15203
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SpringHill Suites Pittsburgh Southside Works
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SpringHill Suites Pittsburgh Southside Works
SpringHill Suites Pittsburgh Southside Works
SpringHill Suites Pittsburgh Southside Works
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193 reviews from our community

Traveler rating
    45
    84
    38
    17
    9
See reviews for
72
31
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45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Barrie, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

On one side of the hotel, the trains go by probably every 20 min or so, sometimes more, sometimes less. At times, the windows shook. Having said, we gave 4 stars because the front desk staff (Sam and Lauren) were amazing in moving us to a quieter room - even when it was a fully packed weekend. We were pleased... More 

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Newtown, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Overall it was very nice. The room was very clean. There were 4 of us in a room with 2 queen beds, a pull out couch and kitchenette. The pullout couch is not the greatest...but wasn't expecting much from that. Continental breakfast was good, eggs, cereals, coffee, fruits, etc.. We drove into downtown Pittsburgh in less than 5 minutes, and... More 

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Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in room 607 and had a nice two night stay here. On check in I made sure to ask for a 'Quiet' room. The clerk put us in this room as it is well away from the train tracks. It faces the river and looks over to Oakland. We liked the Queen/Queen room design. Comfortable beds and bedding.... More 

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Matt G, General Manager at SpringHill Suites Pittsburgh Southside Works, responded to this review

PhilliePhanJoe, Thank you for the nice review. I am happy that you enjoyed your stay at the Hotel while you were in Pittsburgh. Thank you again. More 

Hampton, United States
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I will tell you the staff was very friendly, breakfast was great, room was very nice. However, the one side of the building is literally feet away from an active train line. The first time I heard a noise, I went running for the window. Yup a train was literally feet away from the wall where our beds were on.... More 

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Kristin B, Manager at SpringHill Suites Pittsburgh Southside Works, responded to this review

Thank you for your feedback about your recent stay at the Springhill Suites, we appreciate you taking the time to let us know what areas we need to improve. It is great to hear that our staff was friendly, breakfast was good, and your room was nice and clean. I apologize for the inconvenience that was caused by our elevator... More 

Elizabethtown, Pennsylvania
Top Contributor
63 reviews 63 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel itself is very nice, new and clean. The staff were great and helpful. We had an issue with our heating unit and were switch to another room without issue. The breakfast is very good and plentiful. I would rate the hotel higher except for one thing: it is literally right on top of an active railroad. To minimize... More 

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Kristin B, Manager at SpringHill Suites Pittsburgh Southside Works, responded to this review

Thank you for taking the time to review our hotel. I am happy to hear that our staff was able to assist you with your heater issue. We try our best to accommodate everyone's needs and make sure you feel right at home. I am sorry that you were disturbed by the train. If you are a light sleeper we... More 

Wilmington, Delaware
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 4 weeks ago

There are two things you should know about this property when considering staying in it. First, it is, indeed, so close to the train tracks that the building vibrates when the trains pass. Second, there is parking but it is not free (currently $14/night). There are two aspects to hotel reviews - physical property and staff performance - the latter... More 

Was this review helpful? Yes
Kristin B, Manager at SpringHill Suites Pittsburgh Southside Works, responded to this review

I apologize that you were not completely satisfied with your most recent stay at the Springhill Suites Pittsburgh Southside. I am happy to hear that the staff was pleasant and your room was clean, but I apologize that the train kept you from enjoying your stay entirely. Our staff does their best to accommodate guests by placing them on the... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2015

Staff are very friendly and helpful. Walls are a little thin (I can hear some of my neighbor's conversation) but are still better than many hotels I've stayed at. Good size room, and the internet is working fine. As with another reviewer, i'd give it a 5 if it weren't for the train.

Was this review helpful? Yes
Matt G, General Manager at SpringHill Suites Pittsburgh Southside Works, responded to this review

Dear Beth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Matt Giehll General Manager More 

Portland, Oregon
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 18, 2015

We spent one night here and paid $195, which we thought was way too expensive. Though it is a new hotel, it has many problems.The beds were uncomfortable. the walls were paper thin and we got to intimately share the parenting next door. There were not enough blankets in the room and we were both cold. The worst part, though,... More 

Was this review helpful? Yes
Matt G, Manager at SpringHill Suites Pittsburgh Southside Works, responded to this review

Hello Phil, I'm sorry to hear that you had an unpleasant experience during your recent stay at the SpringHill Suites in Pittsburgh Southside works. I will work with my front desk staff on blocking guests better to avoid these situations. We do try our best to keep everyone on the riverside of the hotel so that the train is not... More 

Pennsylvania
Top Contributor
143 reviews 143 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed March 16, 2015

Stayed over 3 nights to go to the hockey's games. They provided a shuttle but be sure to check in with the front desk. It is a courtesy shuttle so it gets busy. Drivers were great be sure to tip them. Hotel is clean and staff was very friendly and helpful.

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Pennsylvania
Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 15, 2015

Check in was fast, I asked for a river facing view because I had read on here from other reviewers that the train is very loud on the other side of the hotel. The view was nice, the rooms are spacious and big. I went to the hot tub to relax a little and my eyes started burning which seemed... More 

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