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Fairmont Pittsburgh

Certificate of Excellence
GreenLeadersPlatinum level
510 Market Street, at Fifth Avenue, Pittsburgh, PA 15222
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515 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Columbus, Ohio
Contributor
13 reviews 13 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a quick 1 night stay at the Fairmont Pittsburgh for a business trip. Great location downtown, within walking distance to restaurants, the baseball stadium, etc. Was given room on 22nd which offered great views. Room was spacious and clean. Just what I'd expect from a Fairmont. Staff was very friendly. Had a nice bar area in lobby. Modern lobby.... More 

Was this review helpful? Yes
Pittsburgh
Top Contributor
108 reviews 108 reviews
37 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is well located in the city with an attractive lobby. However, the guest rooms and bathrooms are not representative of a 5-star hotel. They are similar to what you would find at a Hilton or Marriott. The room service menu is limited and the lounge might as well be an airport hotel bar. No food service after midnight... More 

Was this review helpful? Yes
FairmontPittsburgh, Manager at Fairmont Pittsburgh, responded to this review

Thank you for taking the time to post your review. While I am pleased that you experienced excellent service during you stay, I am sorry to learn that our guest rooms and amenities did not meet your expectations. We value guest feedback and have noted your comments. If you would like to discuss your recent visit with me directly, please... More 

chicago
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Perfect location...Quiet rooms...Generous size rooms...very clean and fresh! Friendly and helpful staff... hard working staff... Defiantly would stay here again when I'm back in Pittsburgh... The band was also staying in the hotel...lots of fans were around having fun...

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontPittsburgh, Manager at Fairmont Pittsburgh, responded to this review

Thank you for your wonderful review, Larry. I am delighted to learn you enjoyed your recent stay for the Rolling Stones concert. I will be certain to share your feedback with our staff and recognize them for their excellent service. We hope you'll consider Fairmont should your travels bring you back to Pittsburgh. Kind regards, Mindi Morin Director of Operations More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this room for an anniversary trip we were taking. I chose the hotel based on the location of the event we were attending. The hotel staff was not welcoming or informative. Our room was as nice as I expected. The shower was very nice. I would look for a different hotel of we ever go back to Pittsburgh.

Was this review helpful? Yes 1
FairmontPittsburgh, Manager at Fairmont Pittsburgh, responded to this review

Dear Steph, Thank you for posting your review. I am so sorry to hear that your recent visit was underwhelming - especially after learning that you were here celebrating a special anniversary. We pride ourselves on warm and engaging service, and it sounds like you did not experience that during your stay. I would appreciate the opportunity to speak with... More 

Fairview
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked two rooms for an overnight stay during a quick two-day trip top Pittsburgh. The hotel did not have the adjoining rooms were wanted when we first made the reservation, but the hotel made note of our request and found our preferred accomodations quickly. Upon a arrival we discovered the wifi in our room was not working, the hotel... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
FairmontPittsburgh, Manager at Fairmont Pittsburgh, responded to this review

Thank you for your review, Webersfam5! I am delighted to hear that you enjoyed your stay and our staff was able to accommodate your request for adjoining rooms and get your wifi working. We hope you'll consider Fairmont again should your travels bring you back to Pittsburgh. Sincerely, Mindi Morin Director of Operations More 

Dallas, Texas
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a perfect location. It is in walking distance of PNC Park and Heinz Stadium. Our room had a perfect view of PNC Park and the hotel provided binoculars to view the game. This is a perfect hotel for business in Pittsburgh. The hotel has a first class fitness center and spa located on the second floor.... More 

Was this review helpful? Yes
FairmontPittsburgh, Manager at Fairmont Pittsburgh, responded to this review

Thank you for your review, cescheig. I am delighted to learn that you enjoyed the fitness center and room service during your recent stay. I am also happy that we were able to adjust the temperature in your room to your liking. We hope you will consider Fairmont should your travels bring you back to Pittsburgh. Kind regards, Mindi Morin... More 

Campina Verde, MG
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is my third time at this property. Extremely friendly staff and high-level service from the check-in all the way to the sendoff (except breakfast). The room is extremely quiet and the bed is amazing. One thing that has good room for improvement is the breakfast experience, service was mostly slow and out of sync. We were a larger group... More 

Was this review helpful? Yes
FairmontPittsburgh, Manager at Fairmont Pittsburgh, responded to this review

Thank you for posting your review, MannaMac. I am pleased to learn you enjoyed your room accommodations and that our staff provided excellent service during your recent stay. I am, however, disappointed to hear your breakfast experience did not meet your expectations. Please know that we appreciate your feedback and will use it as an opportunity for improvement. We hope... More 

Cleveland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Awesome stay!!!! Beautiful view of the city and water. The staff is beyond friendly. They truly need to be recognized. I've never had staff that friendly no matter where we were in the hotel. Even walking down the hall, they smiled and said hello. It was amazing and I felt so special. It was a great place! They even gave... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
FairmontPittsburgh, Manager at Fairmont Pittsburgh, responded to this review

Dear TravelMama, Thank you for your review and positive feedback. I am delighted to learn that our staff made your recent stay so memorable. We pride ourselves on warm and engaging service. I'm sorry to hear that you had trouble with the WiFi and apologize for this inconvenience. I know how frustrating that can be. Please know that we have... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel perfectly located for the race. It is just a few blocks from the start/finish lines. The beds and linens were great. I asked for a rollaway bed and it was in my room upon arrival. Not cheap, but you're paying for quality and location.

Was this review helpful? Yes
FairmontPittsburgh, Manager at Fairmont Pittsburgh, responded to this review

Thank you for your review, Paul. I am delighted to learn that you enjoyed your recent stay over the Pittsburgh Marathon. It was our pleasure hosting you, and we hope to welcome you back for next year's race! Sincerely, Mindi Morin Director of Operations More 

Orlando, Florida
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is a nicely appointed facility in a decent location in Pittsburgh. Great views of the ballfields and a short walk to the Square. CVS a half block away! Comfortable beds and a well thought out hotel room with lots of lights and outlets! The service was definitely not up to Fairmont standards. When we arrived - a group... More 

Was this review helpful? Yes 1
FairmontPittsburgh, Manager at Fairmont Pittsburgh, responded to this review

Thank you for your feedback, izerdiver. I'm pleased to learn that you enjoyed the room amenities and food during your recent stay. I was, however, disappointed to hear about your service experience. I apologize. As you said, this is clearly not a reflection of Fairmont standards. Rest assured we value your comments and will use them as an opportunity for... More 

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