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The Westin Convention Center Pittsburgh

4.0 of 5 1000 Penn Avenue, Pittsburgh, PA 15222
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The Westin Convention Center Pittsburgh
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The Westin Convention Center Pittsburgh
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274 reviews from our community

Traveler rating
    111
    87
    48
    20
    8
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56
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94
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

This property is centrally located in Pittsburg's downtown area. Once I pulled in I was promptly greeted by valet service. I checked in with 2 minutes of arriving at the front desk. They have complementary shuttle service if the local area. They have a clean new van for transportation. Brian is a great shuttle driver and knew the area well.... More 

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Winchester, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at the Westin for the New Year and had a few bad experiences with them. The room was lovely, there was a great view of the city, and the shower was nice (it was the waterfall kind). However, the outlets were inconveniently placed far away from the bed and they have a "green" policy that... More 

Was this review helpful? Yes 1
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review

Dear Delilah; thank you for your review about your stay with us. Again, we are truly sorry that we did not meet your expectations. I am glad that we were able to at least compensate for the service lapse that you experienced and we're hoping that you do give us a second chance. Your issues have been relayed to the... More 

Medina, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are visiting downtown Pittsburgh, make the Westin Convention Center your place to stay. It is adjacent to the convention center, close to most of the city's metro activities (including sports), and has a staff that is second to none! This was my second stay here, and surely won't be my last. My wife had a business conference, and... More 

Was this review helpful? Yes
Dina G, Public Relations Manager at The Westin Convention Center Pittsburgh, responded to this review

Dear ScubaIsFun; thank you so very much for your 5-star review. It certainly sounds as if your stay was above expectations and we are happy to have met your needs! We're glad that you and your wife were able to mix a little bit of pleasure in with your business travels and have a bit of relaxation and special time... More 

1 review
5 of 5 stars Reviewed 1 week ago

From the time we arrived, were greeted with complete professionalism by their valet parking attendance. From there check in was smooth and the individuals at the desk where helpful and fun to talk to. Our room had a beautiful view of the city, it was clean and well taken care of. We have never slept so comfortably in a bed... More 

Review collected in partnership with this hotel

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Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review

Dear William; thank you for your five-star review of your stay with the Westin Pittsburgh! It's great to hear such wonderful comments about the property and the staff. We're very happy to have made your anniversary special and memorable and that you had such a great night sleep in our comfortable Westin brand Heavenly Beds. We would be happy to... More 

Victoria, Canada
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 1 week ago

If I could give partial marks I"d say this is a 3.5 instead of a 3. This Westin is centrally located in downtown Pittsburgh. The pricing for this hotel is fairly reasonable, but the rooms are rather dated, some of the rooms (the suites especially) do not have very convenient electrical outlets beside the bed like most Westin's I'm familiar... More 

Was this review helpful? Yes
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review

Dear Mr. Cleaver; thank you for your recent review of your visit with us to Westin Pittsburgh. We are sorry that your stay was not worthy of a 5-star review; please know that we will share this feedback with the areas you experienced a service lapse in and really try to better ourselves for your next visit back. We appreciate... More 

New York City, New York
Top Contributor
67 reviews 67 reviews
30 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I got a good price on this hotel through hotwire.com. So I didn't know which hotel I was booking. The hotel is in a good location. The lobby appeared to be under construction. Our room was clean. The bed was comfortable. Overall I was happy with our stay. I didn't feel like this was a 4 star hotel though, there... More 

Was this review helpful? Yes 1
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review

Dear Gina; thanks for the review about your recent visit with us. It's nice to hear that you had a clean and tidy room as well as comfortable Heavenly bed. Yes, our hotel is currently under lobby renovations to create a more modern and up to date atmosphere for our guests. We hope you return soon to see the transformation!... More 

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I've been a guest at the Westin several weeks a month for over a year and half and i've always enjoyed this hotel. It's clean, the location is great and the hotel staff are usually extremely friendly. However, yesterday I called the hotel shuttle to pick me up from within their radius of 1 mile. The temperature outside was 13... More 

Was this review helpful? Yes 1
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review

Dear Brgrluva; we are so very sorry to hear about your unpleasant interaction with our shuttle. Please know that this is not the norm as we usually hear wonderful reviews. We ensure you that the issue will be followed up with. We will also reach out to you privately to discuss. Thank you for choosing Westin. More 

wi
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property was a bit hard to navigate to but once there WOW. They were updating the front lobby when I arrived however you wouldn't have known any constructions was happening anywhere on the property. The door staff, bellhop, front desk, and the room service was above par for any hotel I've stayed at. The workout facility, pool and locker... More 

Was this review helpful? Yes 1
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review

Greetings! Thank you so much for your five-star review of the property. We are so happy that we WOW'ed you with all of our staff and amenities at the hotel. We appreciate your review of the staff and will be sharing this all over the property. We can't wait to have you back to experience our changes; we are very... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is under construction, and we were aware of that, but the 'front desk' is in a temporary small room and there was incredibly long line to get checked in. The elevator took forever, we were thinking because of the construction, maybe only 1 elevator worked. We did find they were all in service, but very slow. Once I... More 

Was this review helpful? Yes
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review

Dear Rosemarie; thank you so much for all of the feedback regarding your recent stay with us at Westin Pittsburgh. We appreciate the kind words and we appreciate the feedback for improvement. Please trust that we will follow up on all mentioned ares, especially the agents at our reservations line who you spoke with. As we undergo some transformative changes,... More 

Charleroi, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

Our room was great! Clean. Very comfortable bed The service and staff was impeccable! The shower was WONDERFUL!! A great hotel for a great price. I would recommend this hotel highly. It's close to a lot of attractions.

Was this review helpful? Yes
Dina G, Guest Relations Manager at The Westin Convention Center Pittsburgh, responded to this review

Hello and thank you for your glowing review about your stay with us at Westin Pittsburgh! We're so happy that you had a great time at your party and a great time with us here at the hotel. We take pride in being able to talk about how great our Westin brand Heavenly Bath is; glad to hear you enjoyed... More 

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Additional Information about The Westin Convention Center Pittsburgh

Address: 1000 Penn Avenue, Pittsburgh, PA 15222
Phone Number:
Location: United States > Pennsylvania > Pittsburgh > Downtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Convention Center Pittsburgh 4*
Number of rooms: 616
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Also Known As:
The Westin Convention Center Pittsburgh Hotel Pittsburgh
Westin Hotel Pittsburgh
Westin Pittsburgh
Pittsburgh Westin
Hotel Style:
#3 Green Hotel in Pittsburgh
#4 Luxury Hotel in Pittsburgh
#11 Business Hotel in Pittsburgh
#18 Romantic Hotel in Pittsburgh

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