I had called the hotel prior to staying to make sure that the free shuttle went to Univ of Pitt. I was told yes. When we got there, we were told that PITT was outside the shuttle zone. The hotel said they would make arrangements for a taxi, but as we were going back and forth multiple times a day,...
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If you check in at midnight, and they oversold rooms, you get a twin bed, no pictures, no flat screen tv and a dated small bathroom that has a pole with hangers on it. Not a happy business traveler. I never knew this could happen at the double tree. I booked a king size larger room. They thought I would...
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Ms. Hogan,
Please accept my sincere apologies for not having a room available for you upon check in. I appreciate you coming to speak with me this morning and am glad we were able to provide you with 100% satisfaction and exceed your expectations for the remaining two nights of your stay. Thank you again for choosing the DoubleTree By...
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We were in town for the Pittsburgh Marathon and wanted to cash in some reward points so the Doubletree Downtown was an obvious choice. They have a great location and of course, who could resist those freshly baked chocolate chip cookies?
We arrived after 9:00pm on a Saturday night and was told by the doorman that they may have run...
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Thank you for taking the time to share your recent experience with us on Trip Advisor. I am disappointed that we were unable to exceed your expectations while you were with us. We do reserve our valet parking spaces for our overnight guests only, especially when we have events in town. On occasion, some of our guests who do not...
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If I travel to Pittsburgh, it is a must that I stay at the DoubleTree at square. Newly remodeled rooms, a wonder staff, a great breakfast to start the morining and close to The Consol Energy Center, a close T stop, shuttle service all over town. I always enjoy my stay, I can always count on a nice clean room,...
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Reviewed September 15, 2011
I want to take this moment to thank you for recognizing our efforts on Trip Advisor. We are passionate about providing superior service and making the little things count. We will see you hopefully very soon and look forward to making each of your future stays as enjoyable as the previous.
Sincerely,
Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
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good downtown location within walking distance to many places. Room was spacious and functional for a business trip. Appears to be an older hotel done over. I really did not get to use the services or food. Room had wi-fi and good TV. Stayed just one night.
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We sincerely appreciate you taking your time to provide feedback from your recent stay on Trip Advisor. We hope to have another opportunity to serve you in the future. Hopefully next time you will have some extra time to be able to enjoy some of our many services and amenities.
Warmest Regards,
Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
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From the check in the check out, just a horrible hotel. Check-in clerk was very rude. Gave me attitude when i asked for another cookie. Halls smelled like smoke, which wafted into my room. Irons lacked teflon - even the replacement. No tissue paper in room. Breakfast was greasy. Fridge rattled. Sofa and floor had crumbs for last visitors. Would...
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We appreciate you taking a few moments to share your experience. We pride ourselves in providing 100% Guest Satisfaction and only wish you would have contacted a member of our management team to share your concerns prior to your departure. At your convenience, please contact me at the email address or phone number below so we can discuss your experience...
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I stayed here to be close to downtown since I was attending sporting events in the city. The rooms are very roomy & clean. The higher the floor the better view. The pool is new & big. The staff was the BEST staff I have encountered!! The front desk was helpful. Housekeeping was very helpful. They answered questions I had...
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At the Doubletree by Hilton Pittsburgh Downtown, the little things truly make the difference. Our team strives to exceed every one of our guests' expectations and pay attention to what is going to make your stay as enjoyable as it can be. I am proud that your experience reflected this goal of ours. If your travels bring you back to...
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We needed a hotel within walking distance to PNC park and this proved to be an excellent choice. A pleasant twenty minute walk brought us to the 6th St. bridge and PNC park.
Our room was immaculate and was stocked with several items we requested prior to check in.
The staff was extremely polite and helpful and the breakfast buffet...
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I am glad that you had a wonderful experience during your stay with us. We look forward to seeing you in the future and exceeding your expectations everytime. With several newly renovated rooms and being within close proximity to the subway station for North Shore access, we are very excited for the upcoming seasons!
Sincerely,
Stephanie Masullo
Front Office Manager...
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I stayed at the Double Tree by Hilton at the end of March2012. Although it was only a one night stay, I was impresses with the great customer service at the front desk, the well appointed rooms and the updated, clean appearance of the hotel. I booked a kingbed single room and could not be happier with the comfort of...
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Thank you for sharing your experience on Trip Advsior. We pride ourselves in providing quality guest service and clean, comfortable accommodations. We look forward to seeing you in the future and welcoming you back with the same smiles and service you experienced in your past stay.
Regards,
Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
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The bell staff were amazing, the shuttle drivers went above and beyond in order to help me.... My new favorite place to stay in downtown Pittsburgh!
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We are thrilled to hear that you had a great experience. I will be sure to recognize our bell staff for their outstanding efforts and we look forward to seeing you in the near future.
Sincerely,
Stephanie Masullo
Front Office Manager
smasullo@doubletreepgh.com
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