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Hilton Garden Inn Pittsburgh University Place

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3454 Forbes Avenue, Pittsburgh, PA 15213 (Formerly Wyndham Pittsburgh University Place)
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Hilton Garden Inn Pittsburgh University Place
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Hilton Garden Inn Pittsburgh University Place
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460 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Grand Cayman
2 reviews
4 of 5 stars Reviewed yesterday NEW

Staff was efficient, pleasant, and courteous. I was unaware of the required valet parking but thought it was handled very well. The restaurant food was very good. Rooms were clean. Very comfortable place to stay.

Was this review helpful? Yes 1
Stockton
Level Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The staff were friendly, it was clean, really nothing out of place apart from the 70s-ish decor of the lobby. But really without much character at all. That's true of all big hotel chains I guess. So while there are no surprises good and bad, there's not a whole lot to say about this place.

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Lancaster, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

Stayed her for a business trip and experienced poor front desk service via an ill-informed clerk, there was no coffee in the AM prior to meetings, was given someone else's bag from the front desk due to no verification of ticket numbers and my colleague experienced a ton of "tick-like" bugs in his room. Made for some great "what not... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Lindsay C, Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review

We are sorry to hear of your unsatisfactory experience. We can assure you we have addressed your concerns with all departments at this point and are working to correct the issues you mentioned above. Thank you for your time and we hope you allow us the opportunity to make it up to you on a return visit. Thank you. More 

Philadelphia, Pennsylvania
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel staff and restaurant workers went out of the way to make sure I felt comfortable and had everything within reach. Dinner and breakfast were great and having the staff get exactly what I wanted from the buffet was a plus. I was fortunate to get the same server for both meals so I did not have to repeat... More 

Was this review helpful? Yes
Lindsay C, Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review

Thank you for writing your comments regarding our hotel. I am really pleased to see our staff helped make your stay as enjoyable as possible. One of the greatest opportunities in the hotel industry is getting to meet our guests and having them be treated as family! We are thrilled you enjoyed our staff and we certainly hope to see... More 

York, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The rooms were clean and the service was excellent particularly from Diane our server, Darrell our breakfast server and CiCi our chef. They were all extremely friendly and helpful. We will stay here again when we return to the area.

Was this review helpful? Yes
Lindsay C, Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review

Thank you for sharing your feedback regarding your recent stay! We are thrilled you enjoyed the hotel and I am especially excited to share your comments with our breakfast staff, who pride themselves on ensuring all guests expectations are exceeded. THANK YOU for taking the time to remark on those staff members who exceeded your expectations! More 

gettysburg pa
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

The great service could not compensate for the horrible mattress and hot room. We travel a lot ,my husband is in a hotel 3-4 nights a week and agrees that these are some of the worst mattresses we have ever slept on. The AC was not working well the 2nd night this raised the level of discomfort. Hilton's are my... More 

Was this review helpful? Yes 1
Lindsay C, Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review

Thank you for commenting on your recent stay. We are sorry we fell short of your expectations and we certainly hope you allow us the opportunity to serve you again in the future. We are expected to replace the GSS beds in our guestrooms in the fall therefore we do hope you visit us again in the future! More 

Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Was in town for business for 2 nights. The hotel is nice, and the staff were all very friendly. The rooms were nice, though the bed was very, very firm. The hotel seemed to be filled with families touring the nearby colleges. The parking is valet only, and can be busy during peak times, so plan ahead for that. The... More 

Was this review helpful? Yes
Lindsay C, Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review

Thank you for recently commenting on our hotel and especially for pointing out our staff! We do get a lot of Pitt and CMU families touring the colleges in our area and our hotel strives to promote families to the Pittsburgh area as we do take pride in the colleges in our city. I'm thrilled you enjoyed your stay and... More 

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Stayed here with my family for the weekend. The rooms were spacious and comfortable, hotel was quiet, which was nice! All of the staff were very accommodating. Hope and Diane were great waitresses. They helped my family and I all throughout the breakfast. Overall, I would recommend this hotel if you are staying in Pittsburgh.

Was this review helpful? Yes
Lindsay C, Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review

Thank you for recently commenting on our hotel. We are so glad you enjoyed our breakfast and thank you for taking the time to point out Hope and Diane, as they truly do brighten up the morning with their smiles and extra efforts to ensure our guests are treated as family. From all of us here, Thank you! More 

South Florida, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I actually ended up at this hotel by accident. I had reservations to stay at another Hilton near by. My GPS led me here. I drove up the ramp for "valet" parking and was greeted by a wonderful gentleman, I believe his name is Derek. He took a lot of time to explain the whole "valet" process to me. He... More 

Was this review helpful? Yes 2
Lindsay C, Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review

WOW! THANK YOU FOR THE GREAT REMARKS REGARDING OUR STAFF! We too think they are fantastic and have since used your remarks at our weekly meeting! Thank you so much for commending Derek, Kayla and Kristen. We hope to see you again in the future! More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My three night stay was made great my several super staff. Rachel at the front desk, who I first encountered on the phone, was understanding and reassuring. She provided the room she promised. When I met her she was just as professional and helpful as she had been on the phone. Her colleague Jenna was also great-her smile and upbeat... More 

Was this review helpful? Yes 2
Lindsay C, Manager at Hilton Garden Inn Pittsburgh University Place, responded to this review

From all of us here, THANK YOU. Thank you for noticing the staff and for kindly remarking on their service-you are correct in saying they are striving for excellence and genuinely care about each and every guest. I cannot wait to recognize these individuals whom you noted above in our weekly team meeting. We are thrilled you enjoyed your stay... More 

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