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HYATT house Philadelphia/Plymouth Meeting

Certificate of Excellence
3.0 of 5
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501 East Germantown Pike, Norristown, PA 19401 (Formerly Hyatt Summerfield Suites-Plymouth Meeting)
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HYATT house Philadelphia/Plymouth Meeting
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Ranked #1 of 2 Hotels in Norristown
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed December 2, 2014
Patricia M Elbridge, New York, United States
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162 reviews from our community

Traveler rating
    78
    60
    11
    5
    8
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70
23
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26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for HYATT house Philadelphia/Plymouth Meeting
See the most recent reviews
Elbridge, New York, United States
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 2, 2014

We stayed at this Hyatt on November 26-28 2014, while visiting our daughter for Thanksgiving. I went down to the workout room at 10:00am on Thanksgiving while my husband was in the room. when i entered the elevator to go back to my room, a very tall man dressed in winter clothing enter in also. I spoke to him saying... More 

Was this review helpful? Yes 3
Michael H, Manager at HYATT house Philadelphia/Plymouth Meeting, responded to this review

Dear Valued Guest: Thank you for your feedback regarding your recent stay at our hotel. I was so sorry to hear about your wife's experience. The individual is staying at the hotel with his family due to a fire at their house. Fortunately, they should be able to return home soon. We spoke to his family about the incident and... More 

Washington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 29, 2014

Front desk was kind of rude. I asked if they had two beds instead of just a king and that wasn't available which is fine. I got it. It's my own fault for booking late. But I didn't like the snarkiness of it. And I kind of let of let her know I was feeling her "I'm better than you... More 

Was this review helpful? Yes
Michael H, General Manager at HYATT house Philadelphia/Plymouth Meeting, responded to this review

Dear Valued Guest: Thank you for your feedback regarding your recent stay. I apologize that you did not experience the quality of service you expected and deserved. There are occasions where a guest may not receive their requested room type. However, our staff has been trained to evaluate the needs of our guests and to offer a suitable replacement. I... More 

new york
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 25, 2014

I was contracted to work in Norristown twice a month and lucky enough to have found this hotel. I really can't say enough good things about it. The morning breakfast is fresh, lots of choices and the kitchen help is amazing. The man and woman are married and work together to provide a clean and appetizing meal to start the... More 

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Evanston, Illinois
Contributor
16 reviews 16 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 15, 2014

Excellent hotel, staffs were very friendly upon arrival and throughout the stay. Evening snack, available between 5:30pm - 7:00pm were better than many other Hyatt location, which included salad bar, cheese, cookie, chips, soup, chips, soda and $1 for full glass of beer, red and white wine. Alcohol servings are much larger than other locations.. Moreover, the main dish rotates... More 

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Diamond Creek
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 28, 2014

My family of 6 were on a whistlestop tour of the East USA and this was the best hotel we stayed at by far. The rooms were superbly appointed, clean and the service was superlative. If you are travelling with children and are looking for comfort and great amenities, this is the place for it!

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Hartford, Connecticut, United States
Top Contributor
82 reviews 82 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 27, 2014

From the moment I entered Hyatt home, I felt at ease. I was promptly helped and registration was a breeze. Having spent the evening traveling I was happy the my registration process was quick and done within five minutes. The staff was friendly and helpful. The facilities had a nice small fitness facility with fairly new equipment and accessing the... More 

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ORLANDO
Contributor
14 reviews 14 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 6, 2014

If you could give 10 stars - I would- this is my 6 th year I have gotten to stay here - my absolute favorite hotel! Spotlessly clean- huge rooms- full size fridges - cook top - DW - living space to visit w friends or work- but the people are what make you - as a guest- feel special-... More 

Was this review helpful? Yes 1
Nicholas D, General Manager at HYATT house Philadelphia/Plymouth Meeting, responded to this review

Dear valued guest: Thank you for taking the time out of your schedule to provide us with feedback regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to... More 

Philadelphia, Pennsylvania
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 30, 2014

stayed over a week-end to be close to family. Joe welcomed us at the front desk and made sure we had everything we needed to enjoy our stay. The breakfast buffet and omelet bar was fantastic but be prepared to wait for your omelet. Make sure you show up by 9:30a. They healthy and less healthy options (so something for... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 4, 2014

Had a very nice stay in Philly while visiting family. Breakfast buffet on labor day limited and not as good as Tuesday. Room very clean well stocked. Everyone friendly. Would recommend staying. Close to turnpike but not too close for too much traffic.

Was this review helpful? Yes 1
New York City, New York
Contributor
19 reviews 19 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 3, 2014

Positive: - Complimentary buffet style dinner with salad and hot options was actually really good - Hotel overall was clean and front desk staff were great - As a Hyatt Diamond, I was upgraded to the 2 bed, 2 bath suite which was quite spacious. They have a couple of this suite which is ideal for family with kids or... More 

Was this review helpful? Yes
Nicholas D, General Manager at HYATT house Philadelphia/Plymouth Meeting, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with your valuable feedback. I am concerned that you have not seen your points on your account as of yet. Unfortunately, I do not have your contract information on this survey. If you can contact me at your convenience with the details I would greatly appreciate it. With... More 

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