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Holiday Inn Express Gibson

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1561 Oliver Road, I-81 at Exit 219, New Milford, PA 18834
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Holiday Inn Express Gibson
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83 Reviews from our TripAdvisor Community

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Traveler rating
    27
    41
    11
    3
    1
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33
21
1
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kemptville, Canada
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Nice clean and quiet hotel close to I81. Good place to stop overnight on my way to New Jersey. Breakfast was included. Great water pressure. The building has good access to the highway but is off the road enough to be very quiet. Staff was very nice.

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Foodand Tea_Lover, We appreciate the compliments on our staff and the cleaniness of the hotel. Thank you also for your 5 star review! I have brought your review to our teams attention and they thank you as well! Looking forward to having you stay with us again. Connie Reinhart General Manager More 

Melbourne, Australia
Level Contributor
63 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was a welcome surprise on our way back from Toronto to New York. It is in a bit of an out-of-the-way spot, but highly recommended. The staff are lovely and the room is just what you need when you need that break. Comfortable bed, good sized room and clean. Freshly baked cookies at reception in the afternoon are... More 

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

misterchester12, We appreciate your kind comments and are so glad you enjoyed your stay with us. We are tucked out of the way... in a quiet country setting, which is nice change of pace for many who are traveling. Thank you again~ We look forward to seeing you in your travels again. Connie Reinhart General Manager More 

Union City, New Jersey
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 26, 2015

This hotel is a great stop for what we needed - somewhere to sleep while our car was having issues. Amy at the front desk was AMAZING and helped us with some special requests. The room was clean and a good size. The breakfast was standard - didn't love there wasn't plain cereal for the kids (Cheerios, corn flakes,etc.) but... More 

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Michellef16, We are so glad that Amy provided you with great customer service and helped you with some special requests! I apologize that your experience checking out was not as pleasant; we appreciate your feedback so we can address issues to our staff that we can improve upon regarding experiences that our guests may have. I also appreciate the suggestion... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 25, 2015 via mobile

Great stopover on a long trip to Maryland. Very accommodating and helpful staff willing to go the extra mile to meet our needs. Great nearby restaurant with homemade favorites and hugh menu choices...the rooms were more spacious than the standard including the bathrooms and tubs which were just a bit bigger making the whole interim stay that much more relaxing... More 

Was this review helpful? Yes
HIEXGibsonGM, Manager at Holiday Inn Express Gibson, responded to this review

Our team truly appreciates your 5 star review! I have shared your review with our Front Desk and Housekeeping staff and congratulated them on them going the extra mile and accommodating you! Thank you for sharing how your stay was with us; it is most appreciated! Connie Reinhart General Manager More 

New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 5, 2015

The ladies at the front desk and the general manager Connie Reinhart are all great representatives of quality service. They recommended a local restaurant called Armetta's Pizzeria and Pub, the prime rib I ordered was like rubber---horribly overcooked, but when I tried to ask Bartender; She told me " What do you Expect it is Prime Rib" like Prime Rib... More 

Was this review helpful? Yes 1
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

jack j, We appreciate the compliments of our staff and sharing your feedback with us. We again sincerely apologize that the restaurant did not meet your expectations. After speaking with Armetta's Pizzeria and Pub they also sent their apologizes and hope that you will give them another chance when you are in the area. We look forward to you visiting... More 

PA
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 21, 2015

Very pleasantly surprised, very clean, very very nice people. Thank you Tina for being so welcoming. Breakfast was fine and again I was very surprised to even have that amenity offered. Room was very comfortable and clean.

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Nursealert, We appreciate the compliments on our staff and level of service provided. Thank you for taking your time to write such a wonderful review. We truly appreciate your feedback. Our staff takes great pride in providing the best quality of service possible to make guests feel at home. I will pass the review onto our staff. We hope you... More 

Moorestown, New Jersey
Level Contributor
3 reviews
4 of 5 stars Reviewed February 16, 2015

Hotel is conveniently located of Rt 81 about 9 miles north of Elk Mountain. Check in was simple. Front Desk and cleaning staff all friendly throughout our stay. Our room was standard and clean. Breakfast was certainly adequate, pancakes, egg product, bagels, muffins, cereal. Pool area was clean. Wifi worked well. Pizza place nearby that delivers to hotel. McDonalds across... More 

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Kevin D, Thank you for compliments on our staff and the cleanliness of your room. We appreciate you taking time to share your feedback regarding your stay. We hope you enjoyed your time on the mountain skiing and look forward to welcoming you back next ski season. Connie Reinhart General Manager More 

Portland
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed January 1, 2015

This is a nice enough motel that is needed in this area of PA. Unfortunately, because it is the only motel in the area it can charge rates well above what one might expect. If you want to be assured of a non-smoking room, you pay up at the time of reservation. It has a great breakfast and is better... More 

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

adam08, Thank you for choosing to stay with us, taking time to write a review, and commenting that our non-smoking rooms are very nice! It seems you may have been assigned a smoking room and we were able to move you to a non-smoking. I apologize if this was the case, since we do try to accommodate all of our... More 

1 review
4 of 5 stars Reviewed December 13, 2014

Front desk personnel is always nice and professional Rooms are clean and breakfast is more then sufficient. Last stay was about $50 higher then my last 2 stays and would not honor AAA or corporate discounts.

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

We appreciate the compliments on our staff, breakfast and the cleanliness of our rooms! We apologize that the rate was higher than you wanted to spend your last stay, and that AAA was not available. We would like for you to contact our sales department to establish a corporate rate for your next return visit at your earliest convenience. Again,... More 

Harford, Pennsylvania
1 review
5 of 5 stars Reviewed October 15, 2014

My husband and myself came to stay there because of a house fire.The employees are WONDERFUL.Everyone of them treated us like family.Jane even offered to go get us Ginger Ale when my husband was sick.All the house keepers are wonderful.Shirely the breakfast lady is such a wonderful woman.We looked forward every morning to seeing her and missed her on her... More 

Was this review helpful? Yes
HIEXGibsonGM, Manager at Holiday Inn Express Gibson, responded to this review

marygibbs99, I cannot express the appreciation we have for you taking time to write such a wonderful review and recommending us to others. We are saddened in the fact that you had a house fire, but are so glad you're part of our family! We all will all miss you when you leave - please stop in to see us... More 

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