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All 2 New Milford hotels

Holiday Inn Express Gibson

2.5 of 5 Hotel   |   1561 Oliver Road, I-81 at Exit 219, New Milford, PA 18834
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Ranked #1 of 2 hotels in New Milford
A recent review
4 of 5 stars Reviewed January 26, 2014
LINDA H Springfield, Missouri
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63 people have reviewed this hotel

Traveler rating
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25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
Springfield, Missouri
Top Contributor
120 reviews 120 reviews
109 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 26, 2014

I booked online via IHG Rewards Club and Kee had all my paperwork ready to go upon arrival, which made check-in a breeze. Automatic entry doors make it so much easier to bring in luggage :-) Jane with housekeeping thoughtfully checked with me later to see if I needed anything. Room was spacious & spotless with flat screen TV, fridge/micro,... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear LINDA H, Thank you for taking the time to leave us such a great review, and for acknowledging our stellar staff. We do our best to make sure that every room in the hotel is spotless, and we provide great amenities for a hotel in our area. All of our bedding is the brand standard so you know that... More

1 review
5 of 5 stars Reviewed January 26, 2014

We were on a long road trip with 2 little kids when we realized we were just too exhausted to go any farther and started looking for a place to stay. We were in the middle of nowhere so we were expecting staying in an old dingy motel. This place came up on the phone and while it was a... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear William B, Thank you for taking the time to leave such a great review of our hotel. We appreciate all of our guests and weary travelling families. We look forward to seeing you again soon! More

San Diego, California
Contributor
14 reviews 14 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 25, 2013 via mobile

Our stay at the HI express was fine — the room was clean, the bed comfortable, the breakfast okay. Also the pool was adequate and warm and the staff was polite. At the same time, it did not have the charme of a Holiday Inn but seemed more like the typical roadside hotel à la Best Western oder Comfort Inn:... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Gibson, responded to this review

Dear jacapsicum, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Rest assured,... More

Perth, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 10, 2013

We were tired and pulled off highway . We thought we would be in luck as not many cars and not many widows had lights on (early evening). Reception advised only one room left and it was a smoking room. We asked to view. It was smelly but staff advised they would spray it. The stench was right through the... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear Osprey2013, I apologize that you had a poor experience at our hotel. Our smoking rooms are used frequently, so they can be quite a shock to a non-smoking guest that stays in one. We appreciate your honest comments, and will learn from them so the next experience is a better one. I'm glad you enjoyed the breakfast and our... More

Charlotte, NC
Top Contributor
86 reviews 86 reviews
57 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed November 3, 2013

We booked this motel based on TA suggestons. The Good: Motel was clean, quiet and may be fairly new. Bedding was normal Holiday Inn quallity which is to say good. The bathroom was spotless and everything was in good order. The receptionist was very nice and helpful by recomending a local place to eat. The bad: IInternet was not working... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear gramps-nana, Thank you for writing such a great review for our property. We truly appreciate your feedback as it helps to make us better. Also glad to see that TripAdvisor was the reason you booked with us. We take pride in the cleanliness of your rooms, and our friendly staff is what makes us stand out. I apologize for... More

Upstate NY
Contributor
20 reviews 20 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 13, 2013

The only thing keeping this hotel from getting a 5 star review is the location...which is awful! As someone else said, it is very hard to find...the signage is awful! Once inside everything is great for the price...the staff is as friendly as can be...the beds and pillows are extremely comfortable...breakfast was great! Shay (sp?) at the front desk was... More

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Montreal, Canada
Top Contributor
53 reviews 53 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 20, 2013

When we dropped in to the hotel on our way home, we were thankful to find a hotel on a Friday evening. It was difficult to get to the hotel due to the bad signage and took a few tries to find the road to enter the hotel. The women at the desk was very nice and quite helpful. The... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dera Glen007_11, Thank you for giving us such great constructive criticism. I apologise for any difficulties that you encountered while staying with us. I want you to know that we are deeply sorry for giving you a room that was not ready for you yet, and do our best to make every stay as great as it can be. Unfortunately... More

Cocoa Beach, Florida
Contributor
11 reviews 11 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 16, 2013

I haven't been a fan of Holiday Inns for many years and this is the first I've stayed at In at least 10 years. This stay was a very pleasant experience. The staff were exceptional and the hotel was definitely well above average. The hotel was very appealing, rooms were spacious and very nice. The staff was very good and... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear William G, Welcome back! The Holiday Inn Express brand has changed quite a bit over the past ten years, and I am glad that we were able to give you such a great experience after being away for so long. Thank you for all the compliments regarding our staff and property. We look forward to seeing you again soon! More

New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 6, 2013

We stayed here for a camp visiting day back in June and we were quite pleasantly surprised by our stay. It literally is 1 minute off the highway but we still missed the entrance in the dark as there is absolutely no sign which is strange. Obviously if you look around, you can see the hotel by the fireworks store... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear smas34, Than you for taking the time to leave us such a glowing review. While we are still seeking a more permanent solution, we have taken the opportunity to put up several signs to better direct our guests to us. We are very glad to have given you such a great stay! Especially when you do not stay with... More

Virginia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 29, 2013

Be warned! There are no signs directing you to the Holiday Inn or its entrance road from Oliver Road and it is easily missed. The hotel sits off the main road, behind the big fireworks store, and its overgrown unmarked entrance is just before the store's parking lot. It seems as if the Holiday Inn is trying to keep people... More

Was this review helpful? Yes 1
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear VirginiaDanceGal, We appreciate your taking the time to leave us a review, and especially to tell us how our staff and property are great. Also, while we are still working to find a more permanent solution, we have put up several directional signs to try and better guide our guests to us. Thank you again, and we look forward... More

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Additional Information about Holiday Inn Express Gibson

Also Known As:
Holiday Inn Express Gibson Hotel New Milford
Holiday Inn Express Gibson Hotel
Holiday Inn New Milford
New Milford Holiday Inn
Address: 1561 Oliver Road, I-81 at Exit 219, New Milford, PA 18834
Phone Number:
Location: United States > Pennsylvania > New Milford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in New Milford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Gibson 2.5*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Gibson, recipient of the 2007 Quality of Excellence Award. This beautiful hotel is conveniently located off I-81 at exit 219 Gibson. Centrally located between Binghamton, NY and Scranton, PA the hotel is ideal for business or leisure. The hotel is located in the heart of the Endless Mountains and is only minutes from exciting attractions. The Holiday Inn Express features the most up to date services and facilities and offers an indoor pool, fitness center, business center, refrigerators and microwaves in all rooms, and free high-speed Internet. Stay Smart with the Holiday Inn Express Gibson! Smart business! The Holiday Inn Express Gibson will make your business trip care free. The hotel is located just minutes from Montrose, Conklin Industrial Park, Frito Lay, Kirkwood Industrial Park, Maines Paper & Food, and the Flying J Travel Plaza, just to name a few. Smart getaway! This hotel is the perfect place to get away and visit great local attractions such as Elk Mountain, Harford Fairgrounds, Mormon Monument-Joseph Smith Home, Old Mill Village, Valhala Castle, Nicholson Bridge, Upper Delaware Scenic & Recreational River Center, Pocono Mountains, Pocono Raceway, Jem Car Classic, and many more! Stay Smart and experience this beautiful hotel with outstanding services and amenities. Many beautiful golf courses nearby! ... more   less 
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