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Holiday Inn Express Gibson

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1561 Oliver Road, I-81 at Exit 219, New Milford, PA 18834
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Holiday Inn Express Gibson
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Holiday Inn Express Gibson
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79 reviews from our community

Traveler rating
    25
    39
    11
    3
    1
See reviews for
32
20
1
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 5, 2015

The ladies at the front desk and the general manager Connie Reinhart are all great representatives of quality service. They recommended a local restaurant called Armetta's Pizzeria and Pub, the prime rib I ordered was like rubber---horribly overcooked, but when I tried to ask Bartender; She told me " What do you Expect it is Prime Rib" like Prime Rib... More 

Was this review helpful? Yes 1
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

jack j, We appreciate the compliments of our staff and sharing your feedback with us. We again sincerely apologize that the restaurant did not meet your expectations. After speaking with Armetta's Pizzeria and Pub they also sent their apologizes and hope that you will give them another chance when you are in the area. We look forward to you visiting... More 

PA
Contributor
15 reviews 15 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 21, 2015

Very pleasantly surprised, very clean, very very nice people. Thank you Tina for being so welcoming. Breakfast was fine and again I was very surprised to even have that amenity offered. Room was very comfortable and clean.

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Nursealert, We appreciate the compliments on our staff and level of service provided. Thank you for taking your time to write such a wonderful review. We truly appreciate your feedback. Our staff takes great pride in providing the best quality of service possible to make guests feel at home. I will pass the review onto our staff. We hope you... More 

Moorestown, New Jersey
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 16, 2015

Hotel is conveniently located of Rt 81 about 9 miles north of Elk Mountain. Check in was simple. Front Desk and cleaning staff all friendly throughout our stay. Our room was standard and clean. Breakfast was certainly adequate, pancakes, egg product, bagels, muffins, cereal. Pool area was clean. Wifi worked well. Pizza place nearby that delivers to hotel. McDonalds across... More 

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Kevin D, Thank you for compliments on our staff and the cleanliness of your room. We appreciate you taking time to share your feedback regarding your stay. We hope you enjoyed your time on the mountain skiing and look forward to welcoming you back next ski season. Connie Reinhart General Manager More 

Portland
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed January 1, 2015

This is a nice enough motel that is needed in this area of PA. Unfortunately, because it is the only motel in the area it can charge rates well above what one might expect. If you want to be assured of a non-smoking room, you pay up at the time of reservation. It has a great breakfast and is better... More 

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

adam08, Thank you for choosing to stay with us, taking time to write a review, and commenting that our non-smoking rooms are very nice! It seems you may have been assigned a smoking room and we were able to move you to a non-smoking. I apologize if this was the case, since we do try to accommodate all of our... More 

1 review
4 of 5 stars Reviewed December 13, 2014

Front desk personnel is always nice and professional Rooms are clean and breakfast is more then sufficient. Last stay was about $50 higher then my last 2 stays and would not honor AAA or corporate discounts.

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

We appreciate the compliments on our staff, breakfast and the cleanliness of our rooms! We apologize that the rate was higher than you wanted to spend your last stay, and that AAA was not available. We would like for you to contact our sales department to establish a corporate rate for your next return visit at your earliest convenience. Again,... More 

Harford, Pennsylvania
1 review
5 of 5 stars Reviewed October 15, 2014

My husband and myself came to stay there because of a house fire.The employees are WONDERFUL.Everyone of them treated us like family.Jane even offered to go get us Ginger Ale when my husband was sick.All the house keepers are wonderful.Shirely the breakfast lady is such a wonderful woman.We looked forward every morning to seeing her and missed her on her... More 

Was this review helpful? Yes
HIEXGibsonGM, Manager at Holiday Inn Express Gibson, responded to this review

marygibbs99, I cannot express the appreciation we have for you taking time to write such a wonderful review and recommending us to others. We are saddened in the fact that you had a house fire, but are so glad you're part of our family! We all will all miss you when you leave - please stop in to see us... More 

Gatineau, QC
Top Contributor
207 reviews 207 reviews
20 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed August 20, 2014

Clean room, courteous staff with filling breakfast. Rates are slightly high for location. Good place to stop for sleeping before taking off highway 81. There was a perfume smell that I could have done without but apart from that no compliant.

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Thank you taking time to share your comments with us and complimenting our staff, room and breakfast. We appreciate your feedback and look forward to you staying with us in the future. Connie Reinhart General Manager More 

Lock Haven, Pennsylvania
Contributor
13 reviews 13 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 19, 2014

Situated just off I-81 the Hotel is awkward to access as there are no signs at the end of the hotel driveway. The Hotel can be seen but confusing to find. Usual high standards and facilities found at Holiday Inns, pleasant and helpful Staff. Clean and spacious room. Only this that lets this (and many other Hotels ) down is... More 

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

RobertBLH- We appreciate you taking time to share feedback regarding your stay. We listen to our guests comments as they help us improve and give our guest's the best experience possible. We are in the process of looking into new signage to help guests find our hotel, and thank you for the wonderful comments about our clean, spacious rooms and... More 

Bruin, PA
Top Contributor
51 reviews 51 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 2, 2014

This place is conveniently located, the staff was great. The rooms were clean and comfortable. The big improvement would have to be the breakfasts, they were average at best. This is an important part of a hotel now-a-days, they are falling short here. The selection and quality just aren't quite there.

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Thank you for taking time to let us know how your stay was. We are sorry our breakfast did not measure up to your standards. We continually are updating and changing our menu and would appreciate any suggestions you may have by calling us directly at the hotel. We are so glad you enjoyed our hotel and staff and look... More 

Scotland
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 19, 2014

We stopped here on the way back to JFK from Niagara staff very welcoming and upgraded us to suite for standard rate as that was all they had left. Our concerns about the truck park and factories were illfounded never heard a thing Breakfast was standard fare for HIE. Staff recomended the local pizza bar for food and food was... More 

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

scotbt26, Thank you for your comments regarding your most recent stay with us. It was our pleasure to upgrade your room and glad you enjoyed Armettas. We look forward to having you stay with us again! More 

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