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All 2 New Milford hotels

Holiday Inn Express Gibson

2.5 of 5 Hotel   |   1561 Oliver Road, I-81 at Exit 219, New Milford, PA 18834
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Holiday Inn Express Gibson
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Ranked #1 of 2 Hotels in New Milford
A recent review
5 of 5 stars Reviewed October 15, 2014
marygibbs99 Harford, Pennsylvania
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74 reviews from our community

Traveler rating
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    10
    3
    1
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31
19
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harford, Pennsylvania
1 review
5 of 5 stars Reviewed October 15, 2014

My husband and myself came to stay there because of a house fire.The employees are WONDERFUL.Everyone of them treated us like family.Jane even offered to go get us Ginger Ale when my husband was sick.All the house keepers are wonderful.Shirely the breakfast lady is such a wonderful woman.We looked forward every morning to seeing her and missed her on her... More

Was this review helpful? Yes
HIEXGibsonGM, Manager at Holiday Inn Express Gibson, responded to this review

marygibbs99, I cannot express the appreciation we have for you taking time to write such a wonderful review and recommending us to others. We are saddened in the fact that you had a house fire, but are so glad you're part of our family! We all will all miss you when you leave - please stop in to see us... More

Gatineau, QC
Top Contributor
199 reviews 199 reviews
20 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed August 20, 2014

Clean room, courteous staff with filling breakfast. Rates are slightly high for location. Good place to stop for sleeping before taking off highway 81. There was a perfume smell that I could have done without but apart from that no compliant.

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Thank you taking time to share your comments with us and complimenting our staff, room and breakfast. We appreciate your feedback and look forward to you staying with us in the future. Connie Reinhart General Manager More

Lock Haven, Pennsylvania
Contributor
12 reviews 12 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 19, 2014

Situated just off I-81 the Hotel is awkward to access as there are no signs at the end of the hotel driveway. The Hotel can be seen but confusing to find. Usual high standards and facilities found at Holiday Inns, pleasant and helpful Staff. Clean and spacious room. Only this that lets this (and many other Hotels ) down is... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

RobertBLH- We appreciate you taking time to share feedback regarding your stay. We listen to our guests comments as they help us improve and give our guest's the best experience possible. We are in the process of looking into new signage to help guests find our hotel, and thank you for the wonderful comments about our clean, spacious rooms and... More

Bruin, PA
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 2, 2014

This place is conveniently located, the staff was great. The rooms were clean and comfortable. The big improvement would have to be the breakfasts, they were average at best. This is an important part of a hotel now-a-days, they are falling short here. The selection and quality just aren't quite there.

Was this review helpful? Yes
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Thank you for taking time to let us know how your stay was. We are sorry our breakfast did not measure up to your standards. We continually are updating and changing our menu and would appreciate any suggestions you may have by calling us directly at the hotel. We are so glad you enjoyed our hotel and staff and look... More

Scotland
Contributor
16 reviews 16 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 19, 2014

We stopped here on the way back to JFK from Niagara staff very welcoming and upgraded us to suite for standard rate as that was all they had left. Our concerns about the truck park and factories were illfounded never heard a thing Breakfast was standard fare for HIE. Staff recomended the local pizza bar for food and food was... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

scotbt26, Thank you for your comments regarding your most recent stay with us. It was our pleasure to upgrade your room and glad you enjoyed Armettas. We look forward to having you stay with us again! More

Glenville, New York
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 1, 2014

We used this as a stopover on the way to Philly from Albany. It was chosen because it is almost halfway. We arrive at a few minutes after 10pm and were surprised to find the hotel literally surrounded by firework factories/warehouses. One of the reasons, other than it's midpoint on the journey was the fact that the hotel included in... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear Stephen A, Thank you for taking the time to leave us such an informative review. Your ideas, including the great suggestion for a sensor on the exterior doors, will be discussed. Also, thank you for mentioning our complimentary hot breakfast and the great staff members that work to provide it for our guests. We hope to get the opportunity... More

Honolulu, Hawaii
2 reviews
5 of 5 stars Reviewed June 27, 2014

Reading the current reviews of this property, I was surprised by all the negative comments. My family and I received a travelers discount and the price was reasonable. For someone who travels worldwide, I can tell you that this is a convenient location (right off the highway), very good amenities (including a pool), clean property, very good price and most... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear Hilgners, Thank you so much for taking the time to leave us such a glowing review! We are all so glad to see when our efforts are noticed and appreciated by our guests. Also, thank you for mentioning Tina, Annie, and the rest of the great team here. We all do our best to make sure that all of... More

Bowmanville, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 16, 2014

Stayed here in June 2014. We were hoping to get to Syracuse but being road weary we decided to give this hotel a try. The hotel is way over priced for what you get. Room itself was great, bed comfortable but breakfast was a real let down. This hotel seems to cater more to the workers then to travellers. My... More

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HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear Rick P, Thank you for taking the time to leave us such an informative review. I appreciate your giving us feedback that can be used to help us get better in the future. Thank you again, and we will make sure your next stay with us is even better. More

United States
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 11, 2014

Stayed at this hotel for a wedding last weekend. Hotel was a bit pricey but there a few hotels in the area to choose from. Hotel will fit your basic needs. Room is kind of basic and dull but clean. The staff was very nice though and had all the rooms ready for the wedding guests early. The complimentary breakfast... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Gibson, responded to this review

Dear Tara B, Thank you for taking the time to post your comments. I am very pleased you liked the friendliness of our staff and the complimentary breakfast. Please accept my sincerest apology for the issues you had with your room accommodation. It is regrettable that we fell below your expectations. I am also sorry you were not satisfied with... More

Urbana, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 10, 2014

Overpriced. Staff is friendly. Piles of trash and dirty towels in the hallways every morning and evening, breakfast set out late, coffee dispensers empty at breakfast time, fridge and alarm clock were broken, hallway carpets filthy, someone frying fish in their room and smelled up entire hotel, people smoking in their rooms on non smoking floor, belligerent drunks in hallway... More

Was this review helpful? Yes 1
HIEXGibsonGM, General Manager at Holiday Inn Express Gibson, responded to this review

Dear dickyr85, Thank you for taking the time to leave us a review with such constructive criticism. I understand how frustrating all of these issues must have been, and I appreciate your bringing it to our attention. I assure you that we are doing our best, after your bringing this to our attention, to remedy some of the issues you... More

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Additional Information about Holiday Inn Express Gibson

Address: 1561 Oliver Road, I-81 at Exit 219, New Milford, PA 18834
Phone Number:
Location: United States > Pennsylvania > New Milford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Gibson 2.5*
Number of rooms: 92
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Also Known As:
Holiday Inn Express Gibson Hotel New Milford
Holiday Inn New Milford
New Milford Holiday Inn

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