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BEST WESTERN PLUS New Cumberland Inn & Suites

2.5 of 5 702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070
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BEST WESTERN PLUS New Cumberland Inn & Suites
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BEST WESTERN PLUS New Cumberland Inn & Suites
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181 reviews from our community

Traveler rating
    67
    53
    23
    16
    22
See reviews for
72
34
9
36
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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    (29)
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    (72)
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There are newer reviews for BEST WESTERN PLUS New Cumberland Inn & Suites
See the most recent reviews
Weatherly, United States
1 review
5 of 5 stars Reviewed December 22, 2014

I would recommend this hotel for business or pleasure. The place is very clean and the staff was very helpful and friendly. The breakfast was enjoyable and plentiful. It has a nice excercise room, pool, and jaquzzi.

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for your evaluation of our hotel on Tripadvisor. We are pleased to hear that you enjoyed your stay and got the opportunity to take advantage of the amenities that we provide. It's always nice to be able to take the time to relax when you're away from home. If you ever come back to the area we would... More 

1 review
5 of 5 stars Reviewed December 17, 2014

A hotel that is Clean, wonderful staff and great location. I had a pet frienly room that was perfect, clean and close to the door.I will stay there again. Didn't have time to swim indoors but the pool area was clean and inviting. The breakfast was very good and gave me a positive start in the morning. Came here on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you very much for your review of our hotel. We are very happy to hear that you were more than pleased with your stay. We pride ourselves on good customer service, clean accommodations, and a healthy start to your day. I'm an avid animal lover myself so it was a pleasure to have your dog accompany you during your... More 

Maine
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 6, 2014

This hotel is right off the highway just south of Harrisburg, so is very convenient, and our king suite was quite comfortable and clean. Exactly what we were looking for. The bed was very comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you so much for your response on tripadvisor. We appreciate the compliments you gave our hotel and the convenience you experienced during your stay. We do our very best to go above and beyond and to make all of our guests feel welcomed and comfortable. We hope to see you again in the future. More 

1 review
5 of 5 stars Reviewed December 3, 2014

My family has stayed here several times while traveling. The experience is always over the top!!! The staff has to be the friendliest we've encountered ANYWHERE... We will not stay anywhere else when in the area. HIGHLY RECOMMEND THIS HOTEL..

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

In my opinion customer service is the most important part of the hotel industry and we strive on making a great impression upon our guests. We are very happy to hear that we helped make your stay exceptional and hope to continue to do so with each and every person we encounter. Without the public and the business they bring... More 

Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 2, 2014

I stayed here twice over the last two weeks. This hotel has a good breakfast, the bed was great, pool and hot tub, really good Internet service in the room--- this is the best value hotel I've stayed in on my 2 month business trip to the east coast.

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you so much for the compliments you posted regarding your stay with us. It's nice to hear that you found our hotel to be pleasant, comfortable, and convenient. We certainly hope to see you again in the future. More 

1 review
5 of 5 stars Reviewed December 1, 2014

We were visiting family in the Carlisle area over thanksgiving and stayed at the BW New Cumberland Inn for 5 nights. We had two rooms to accommodate our family- they were comfortable and clean. The staff was extremely friendly and helpful. We would highly recommend this hotel and will stay there again when in the area.

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you so much for your response on Tripadvisor. We are very happy to hear that you and your family enjoyed your stay with us. We're even more delighted to hear that you'll be coming back. We want to wish you a happy holiday and we certainly look forward to seeing you again soon. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed November 28, 2014

Ok so I wrote a review before about this hotel and they decided to give me a free nights stay to make up for their mess up. So the room was a jacuzzi room with a fire place..the room was clean this time and the staff member that checked us in was nice. So we tried the pool out again... More 

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Once again we apologize for the inconveniences you suffered during your stay with us. We are looking into your complaints to reassure these issues do not persist. More 

North Adams, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed November 13, 2014

Hotel was very easy to get to off the highway. Lobby and rooms were spotless. Decent neighborhood, did not worry about safety in the area. Only down side was there is only 1 drink vending machine, and it was broken (although there is a gas station/convenience store almost next door). It is also in a "dry" part of PA, in... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you so much for your review on Tripadvisor. We certainly value everyone's feedback on their stay. I apologize for the inconvenience with the soda machine. We did manage to call someone and it's now up and running. Pennsylvania is considered a dry state and it takes extra effort to obtain alcohol. So, yes, please come prepared. I also want... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 3, 2014

The hotel is well located, right off the highway - but our room was right off the highway and the traffic sounds penetrated the window with a ferocity that kept me awake. The pool was so chlorinated, that I had a rash for a day after swimming and my eyes were red for two days. The staff was friendly enough,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you very much for your comments on your stay with us. All feedback is beneficial to help improve the quality of our hotel. I am sorry to hear that you had so many issues during your stay with us. We've never had a complaint about the amount of chlorine in the pool but in light of your experience we... More 

Orlando, United States
1 review
2 of 5 stars Reviewed October 29, 2014

Check In procedures are excessive. You have to sign more places than when you buy a house. I had to initial 8 places plus sign my full name. I have travelled the World and never seen anything like this "contract." I'll not stay at this property again

Review collected in partnership with Best Western

Was this review helpful? Yes
BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

First we'd like to thank you for your review on Tripadvisor. We always look forward to hearing how we can better serve our guests. We apologize for the inconvenience you were given at our check in procedure. We have managed to re-look into our sign in registration card and decided that some changes may be necessary. . We plan on... More 

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Additional Information about BEST WESTERN PLUS New Cumberland Inn & Suites

Address: 702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070
Phone Number:
Location: United States > Pennsylvania > New Cumberland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New Cumberland Inn & Suites 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western New Cumberland
New Cumberland Best Western

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