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BEST WESTERN PLUS New Cumberland Inn & Suites

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702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070
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BEST WESTERN PLUS New Cumberland Inn & Suites
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225 Reviews from our TripAdvisor Community

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Traveler rating
    75
    67
    33
    24
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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  • German first
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  • All months
    (225)
  • Mar-May only
    (50)
  • Jun-Aug only
    (97)
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    (35)
  • Dec-Feb only
    (43)
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There are newer reviews for BEST WESTERN PLUS New Cumberland Inn & Suites
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for a total of 5 minutes, I checked in to a welcoming lobby area by the Front desk associate Jill. With Jill behind the front desk was a housekeeper who was visibly upset, Jill provides me with my keys to my room on the 3rd floor during this process I was told that "Today was... More 

Was this review helpful? Yes 2
BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for reviewing our hotel. We are very sorry we did not meet your expectations, Unfortunately we have no control over how the reservation was booked thru the third web site. Due to the contracts that are in place with these companies, we , the hoteliers are very limited on changes that can be made. Also the fact that... More 

Philadelphia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

From the moment I walked in I was overwhelmed with hospitality and kindness. I was greeted and made out to feel so welcomed. This is not a 5 star hotel but the service far exceeds one. I honestly cannot say nothing bad about this hotel everyone went above and beyond. First I asked Janet about using the microwave and immediately... More 

Was this review helpful? Yes
waynesboro, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

we've been to this hotel 2 times this year and each time our stay was awesome. Janet Hammond is them and she is so awesome and goes out of her way to help anybody. Our room didn't come with a microwave and she made she that we got one.

Review collected in partnership with Best Western

Was this review helpful? Yes
Stafford, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here during the 4th of July weekend. The room was nice and clean. The front desk staff was very friendly and helpful, and I really appreciated the fact that they are pet friendly and don't force you to stay in certain rooms if you have your pets. We really enjoyed our stay.

Review collected in partnership with Best Western

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Wappingers Falls, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is right off I-83 which is nice since we were tired from driving for hours. It has a lovely lobby. We arrived a little early but the woman at the front desk was kind enough to check if there was a room ready and thankfully there was. We had a beautiful room with 2 queen size beds for... More 

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New York City, New York
Level Contributor
242 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We came here staying for two nights, which was certainly one too many. Although the room was nice enough and the place was fairly convenient in terms of being close to Hershey, the rate was too high for a Best Western, the wi-fi was unreliable, and the breakfast was terrible. Go somewhere else if you're in the area.

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Sewickley, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago via mobile

Room was large and comfortable. Staff friendly. However the internet service was terrible. Told front desk and they said they would look into it but 3 days later still terrible. First morning the breakfast eggs were barely warm

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Anaheim, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 26, 2015

Came to visit Hershey PA. Found a Best Western Plus to stay in. Usually have great experiences but not this time. Front desk personal didn't know how to process BE gift cards. Really? Then the room was dirty. And no bedding for the sofa sleeper except for a dirty blanket. Mold around the shower. This facility is really in bad... More 

Was this review helpful? Yes 2
Baltimore, Maryland
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed June 23, 2015

What I remember the most about my stay at this hotel was a very lumpy mattress. This led to a bumpy night (backache and trouble sleeping). For the most part, the hotel was clean and presentable. The bathroom had some mildew and rusted fixtures but was otherwise acceptable. Breakfast did the job. Nothing more nothing less.

Was this review helpful? Yes
Waldorf, United States
1 review
4 of 5 stars Reviewed June 18, 2015

This is my first post ever and this hotel deserves it. I am always treated like I am at home by the staff. Of great improvement is the changes to their breakfast. Last year I was a regular (70 + nights) and the rotation of three items for breakfast got old fast. This time the breakfast items and offerings had... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
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