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BEST WESTERN PLUS New Cumberland Inn & Suites

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702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070
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BEST WESTERN PLUS New Cumberland Inn & Suites
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BEST WESTERN PLUS New Cumberland Inn & Suites
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195 reviews from our community

Traveler rating
    67
    59
    28
    18
    23
See reviews for
77
40
8
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Any
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  • All months
    (195)
  • Mar-May only
    (50)
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    (67)
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    (35)
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    (43)
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Hughesville, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

While the breakfast and morning crew was exceptional, the afternoon and evening crew ruined our experience. I have never encountered such poor customer service. I was on the 2nd floor and other then a stain or two on the bedspread as well as our curtains missing rings to hang properly we were fairly comfortable. However, others on our team had... More 

Review collected in partnership with Best Western

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Kennesaw, Georgia
1 review
5 of 5 stars Reviewed 5 days ago NEW

I have been here for an extended length of time my whole visit has been excellent. The whole staff went out of their way to accommodate me during my stay. The general manager Janet Hammond, is over the top as a manager and a person in every position. Also she makes sure her staff provides the cleanest room and the... More 

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Louisville, KY, United States
1 review
2 of 5 stars Reviewed 1 week ago

When my daughter checked in they told her she was being "upgraded" from a non-smoking standard queen room to a smoking King room. In my opinion, this is a "downgrade" to a room they probably didn't think they could rent. My only question was whether they would try this on anyone or if they just thought that a very young... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 3 weeks ago

I booked online for our stay from 17-24 April. The hotel and the room was not too big, not too small, but just right. Our room was clean and suited our needs just fine. We never stayed there before but the staff felt like family who took the time to chat with us. One young man saw that we had... More 

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Jamesville, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were passing through the Harrisburg area late at night and decided to stop at the BW for the night. With no reservations, they got us right in to a lovely room. Everyone was very helpful but Sharry, who prepares and serves the lavish breakfast, was just wonderful! She went out of her way (as did everyone) to make sure... More 

Review collected in partnership with Best Western

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UPPER MARLBORO, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Very friendly staff, great breakfast, great on and off US 83 in PA, only drawback is they still allow smoking in the rooms and building. So you may get a room with that stale cigarette smell. If smoking really bothers you, breathing and on your clothing then you may want to look else where for a fresher approach to life.

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 4 weeks ago

great price, they always have coffee in breakfast area anytime of day. Hot breakfast is extremely good. Staff always so friendly. will defiantly stay again. Just be careful when using the pool bathroom it gets stuck and you have to force it open. defiantly will stay again

Review collected in partnership with Best Western

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Pittsburgh, United States
1 review
5 of 5 stars Reviewed April 19, 2015

I love the Best Western in New Cumberland, PA. I stay there every two months when I go to Harrisburg for work. The staff are friendly and kind. Sometimes it is hard to get to breakfast because there are so many families sitting at tables it is hard to find a place to sit and often the food is cold... More 

Review collected in partnership with Best Western

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melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you so much for taking the time to write such a wonderful review. We certainly appreciate when our property gets recognized for its customer service as well as other services that make our hotel special. As far as breakfast is concerned, it does get exceptionally busy but we are looking for ways to improve the quality. Thank you again... More 

Sagle, United States
1 review
5 of 5 stars Reviewed April 14, 2015

Excellent hotel. I would recommend this hotel to anyone. Breakfast in the hotel, but there are also plenty of choices around the area for a different venue. The front office and cleaning service staffs are tops.

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for your comments regarding your stay with us. It's always a pleasure to read a good review and we appreciate you taking the time to write one. We certainly hope to see you again in the future. More 

Millsboro, Delaware
1 review
4 of 5 stars Reviewed April 12, 2015

I travel a lot for work, and tend to be a bit of a hotel snob. My "go to" hotels are usually Marriott or Hilton. But since all of the hotels I usually frequent in the area were booked, I decided to give this Best Western a try. All I really need is a clean, quiet hotel with a friendly... More 

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you so much for taking the time to review our property. We are excited to hear that we met your expectations even with your prior experiences in five star resorts. We do our best here to satisfy even the pickiest of travelers and do well in succeeding. Thank you again for your wonderful comments and we'll see you soon. More 

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