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BEST WESTERN PLUS New Cumberland Inn & Suites

2.5 of 5 702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070
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BEST WESTERN PLUS New Cumberland Inn & Suites
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BEST WESTERN PLUS New Cumberland Inn & Suites
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176 reviews from our community

Traveler rating
    65
    52
    21
    16
    22
See reviews for
70
34
8
36
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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South Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Pretty and clean lobby with a nice atmosphere. Nice big room that was clean and comfortable. Easy check in and check out. Breakfast worked out fine and was available at convenient morning hours. There were some restaurants very close, especially a great place called John's Diner with affordable dinners and a good salad bar. If the weather had been good... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
State College, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

For a small hotel, this Best Western team has consistently gone out of their way to provide exceptional customer service. From providing extra towels to making reservations at restaurants, every stay has exceeded expectations.

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you so much for your comments regarding your stay at our hotel. We thoroughly enjoy hearing that we've met your expectations in the past and continue to do so. We do our very best to make our guests feel at home and are pleased to hear when it's recognized. It was our pleasure to accommodate you and we hope... More 

Phenix City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We would definitely stay at this hotel again. It was very clean and the staff was excellent and helpful. The fitness center and indoor pool were nice and clean. We booked it through Priceline and received an excellent price.

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for taking the time to fill out the survey on Tripadvisor. We're extremely happy to hear that you had such a good experience at our hotel. We strive on good conditions and friendly staff to help make all of our guests happy and comfortable. Again we appreciate your feedback and we hope to see you again in the... More 

New Cumberland, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

In one of our rooms we discovered meat and rice under the mirror near the door and underwear in the lamp shade next to the bed which we had to ask to be cleaned and removed. There were also stains on the pillows in one of our other rooms. The front desk was nice and the breakfast was decent but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for your comments regarding our hotel. We like to know when we do well but we also need to know when things go wrong. We sincerely apologize for the misfortunes you encountered during your stay with us. What you saw was inexcusable but we're grateful that it was brought to our attention to guarantee that this does not... More 

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Nothing special. A place to sleep. Beware if you have pet allergies. There are no rooms that are reserved for non-pet use. You will be given a list of things to initial regarding fees that you could be charged with. There is also a fee charged for checking in before 4:00. The room was fine, but the shower had mold... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for your response on Tripadvisor. We welcome all feedback good or bad to ensure a better stay for future guests. First of all we apologize for any inconveniences you may have experienced during your time here. It is true that all of our rooms are considered pet friendly. We do, however, sanitize any and all rooms that have... More 

Weatherly, United States
1 review
5 of 5 stars Reviewed December 22, 2014

I would recommend this hotel for business or pleasure. The place is very clean and the staff was very helpful and friendly. The breakfast was enjoyable and plentiful. It has a nice excercise room, pool, and jaquzzi.

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for your evaluation of our hotel on Tripadvisor. We are pleased to hear that you enjoyed your stay and got the opportunity to take advantage of the amenities that we provide. It's always nice to be able to take the time to relax when you're away from home. If you ever come back to the area we would... More 

1 review
5 of 5 stars Reviewed December 17, 2014

A hotel that is Clean, wonderful staff and great location. I had a pet frienly room that was perfect, clean and close to the door.I will stay there again. Didn't have time to swim indoors but the pool area was clean and inviting. The breakfast was very good and gave me a positive start in the morning. Came here on... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you very much for your review of our hotel. We are very happy to hear that you were more than pleased with your stay. We pride ourselves on good customer service, clean accommodations, and a healthy start to your day. I'm an avid animal lover myself so it was a pleasure to have your dog accompany you during your... More 

Maine
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 6, 2014

This hotel is right off the highway just south of Harrisburg, so is very convenient, and our king suite was quite comfortable and clean. Exactly what we were looking for. The bed was very comfortable.

Review collected in partnership with Best Western

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you so much for your response on tripadvisor. We appreciate the compliments you gave our hotel and the convenience you experienced during your stay. We do our very best to go above and beyond and to make all of our guests feel welcomed and comfortable. We hope to see you again in the future. More 

1 review
5 of 5 stars Reviewed December 3, 2014 via mobile

My family has stayed here several times while traveling. The experience is always over the top!!! The staff has to be the friendliest we've encountered ANYWHERE... We will not stay anywhere else when in the area. HIGHLY RECOMMEND THIS HOTEL..

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

In my opinion customer service is the most important part of the hotel industry and we strive on making a great impression upon our guests. We are very happy to hear that we helped make your stay exceptional and hope to continue to do so with each and every person we encounter. Without the public and the business they bring... More 

Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

I stayed here twice over the last two weeks. This hotel has a good breakfast, the bed was great, pool and hot tub, really good Internet service in the room--- this is the best value hotel I've stayed in on my 2 month business trip to the east coast.

Was this review helpful? Yes
melissa b, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you so much for the compliments you posted regarding your stay with us. It's nice to hear that you found our hotel to be pleasant, comfortable, and convenient. We certainly hope to see you again in the future. More 

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Additional Information about BEST WESTERN PLUS New Cumberland Inn & Suites

Address: 702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070
Phone Number:
Location: United States > Pennsylvania > New Cumberland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS New Cumberland Inn & Suites 2.5*
Number of rooms: 65
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Also Known As:
Best Western New Cumberland
New Cumberland Best Western

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