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BEST WESTERN PLUS New Cumberland Inn & Suites

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702 Limekiln Road, I-83 Exit 40A, New Cumberland, PA 17070
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BEST WESTERN PLUS New Cumberland Inn & Suites
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282 Reviews from our TripAdvisor Community

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Allentown, Pennsylvania
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The staff at the New Cumberland Best Western did a fantastic job helping my family and the other customers who were snowed in due to an epic snowstorm. The hot breakfast was good, although real eggs and some danishes would have made it excellent. My kids were glad to have an indoor pool to use. The fitness center needs some... More 

Review collected in partnership with Best Western

Helpful?
Thank Tim C
BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for taking time to do this review. We are very pleased that we could help your family during the snow storm. We are pleased that the children enjoyed our pool. Thank you for bringing the fitness center to our attention. We will be making changes in the near future. We look forward to a return visit. More 

San Antonio, Texas
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

The hotel was very clean and comfortable and the staff was very nice. I had to make a change to my reservation due to a change in plans and they went out of their way to accommodate me even though the room I was requesting to change to was initially unavailable. I would definitely stay here again. Only drawback, there... More 

Helpful?
Thank Angelsouthbeach
BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for taking your time for this review. We are happy that you enjoyed your stay with us. We will try harder to keep towels in the fitness room and the pool area. We will try to update the fitness equipment. We look forward for a return visit. More 

Pittsburgh, Pennsylvania
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 2, 2016

This Best Western is right off the Pa. Turnpike and I-83. Staff was friendly. Our room had a living area with a pull-out sofa and a bedroom area. The pool area was super clean wth plenty of towels available. The hot tub was a nice bonus. The workout room had adequate equipment. Breakfast was hot, waffles, egg sandwiches, bagels and... More 

Helpful?
Thank Kathie39
BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for taking time for your review. We are happy that your stay with us was a great experience and look forward to a return visit with us. More 

Browns Mills, New Jersey
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed December 29, 2015 via mobile

We've stayed here many times and have to say this was probably our worst visit, the mattress was shot, there was hair on the sheets and pillows when we arrived and the energy saving light bulbs gave the whole suite a dim grungy appearance which was only made worse in the bathroom where the over sink vanity light no longer... More 

Helpful?
Thank PineapplePrincess82
BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for taking the time to review your stay with us. We are so very sorry to hear that we did not meet your expectations. We are working very hard to make necessary improvements so your next visit with us will be enjoyable. More 

New York City, New York
Level Contributor
3 reviews
2 of 5 stars Reviewed December 26, 2015 via mobile

This hotel needs to be renovated that I recommend. The staff are great, especially MS Janet. she considerably generous. Thanks to the Best Western Plus staff there. Honestly, the facility is like insanitary. My room smells a bit, the bed sheets were old, rug were wear-out, bath room was clean, swimming pool area looks terrible, gym tighten with old equipments.... More 

Helpful?
Thank Reyilete Y
BWNC_MGT, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for taking the time for the review. We apologise that we did not meet your standards. We will try our best to upgrade as soon as possible. Please come back in the future to see the improvements More 

Columbus, United States
1 review
4 of 5 stars Reviewed December 11, 2015

This is a great hotel for business or a long weekend. The rates are very affordable, parking is plentiful, the staff is kind and helpful and the breakfast is good. Only about 10 minutes to downtown Harrisburg and several good restaurants are nearby.

Review collected in partnership with Best Western

Helpful?
Thank Justin H
BWNC_MGT, Front desl at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for taking the time to give us a review. We are happy that your stay was wonderful. Please choose us again in the future. More 

1 review
5 of 5 stars Reviewed December 3, 2015

The hotel was very nice for a reasonable price. The breakfast and hot tub were amazing after a long day of shopping in Harrisburg with my daughter and my friends! The hotel is walking distance to the gas station and some restaurants.

Review collected in partnership with Best Western

Helpful?
Thank christinabH242PJ
jlh1621, General Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank you for taking the time to review your stay with us! We are so happy to be there for you all after a loooong, exhausting day of Black Friday shopping!!! We hope to see you again soon!!! More 

South Jersey
2 reviews
1 of 5 stars Reviewed December 2, 2015 via mobile

Where to begin? We had so many issues with our stay at this hotel last weekend, but the real issue is how the problems were handled - they weren't! A group of us (6 adults, 5 children) booked three rooms at this hotel for a trip to Hershey Park over Thanksgiving weekend. The problems began at check in: 1. Upon... More 

Helpful?
Thank mary5198
jlh1621, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

We are sorry we did not meet your expectations! If there is anything we can do for you please call us at: 1-717-774-4440. We hope that you will reconsider and give us another chance to meet and exceed your expectations! More 

Manorville, NY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 14, 2015

Good hotel and central to many activities, easy on off. Restaurants nearby. Includes full breakfast... Staff is very friendly. Price was very reasonable. We had the 2 queen suite, could have used a microwave in room although you could use the one in the breakfast room. Would have liked a table and chairs in the room.

Review collected in partnership with Best Western

Helpful?
1 Thank Kelly D
jlh1621, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank You for taking the time to review our property. We look for to your next stay with us. More 

Moncton, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 10, 2015

This hotel is very well situated close to the highway and in proximity of restaurants by car. The rooms are spacious and well organized. Best Western Plus is synonym of excellence and offer great places to stay whether travelling for business or pleasure. By far the best hotel chain in this category. However, this facility showed signs of falling short... More 

Review collected in partnership with Best Western

Helpful?
Thank Andre P
jlh1621, Front Office Manager at BEST WESTERN PLUS New Cumberland Inn & Suites, responded to this review

Thank You for taking the time to write a review for us. We appreciate your input. We are very sorry that your stay was less than standard. We are working to correct this situation. I look forward to righting this with your next stay in the future. More 

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