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Fairfield Inn & Suites Harrisburg West/ New Cumberland

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185 Beacon Hill Boulevard, New Cumberland, PA 17070
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Fairfield Inn & Suites Harrisburg West/ New Cumberland
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Fairfield Inn & Suites Harrisburg West/ New Cumberland
Fairfield Inn & Suites Harrisburg West/ New Cumberland
Fairfield Inn & Suites Harrisburg West/ New Cumberland
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110 Reviews from our TripAdvisor Community

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Traveler rating
    47
    31
    20
    5
    7
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38
16
5
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Levittown, Pennsylvania
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Traveling for work, I booked a hotel next to the Fairfield Inn based on Tripadvisor reviews. THAT hotel was like living in a dirty cave. As I loaded my suitcase back into my car (bc I was fearful of bugs in "the cave") and trying to decide if I should just drive all the way home, I saw the Fairfield... More 

Was this review helpful? Yes
Ann S, General Manager at Fairfield Inn & Suites Harrisburg West/ New Cumberland, responded to this review

Thank you for taking the time to share your feedback with us! Very glad that we were able to make your stay here in New Cumberland a great one. Look forward to having you stay with us again. Enjoy the rest of your summer! More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel was very nice! It is geared more for business people than families.. At most morning breakfast visits the tables were occupied by single working individuals which was slightly uncomfortable for my noisy boisterous family of 5.. We even had a noise complaint after a late night return from Hershey. We got off to a rocky start when we... More 

Was this review helpful? Yes
Ann S, General Manager at Fairfield Inn & Suites Harrisburg West/ New Cumberland, responded to this review

I appreciate you taking the time to share your feedback with us. I apologize for the issues you experienced and hope that you will give us another opportunity when you come back to the are in the future. Please enjoy the rest of your summer and thank you! More 

Manassas, VA
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for business. The staff was friendly and accommodating. One day room was not cleaned until 4:30 pm. I was in the room so I just had the towels replaced. Speaking of towels they were thin and small. My room was not near the highway but the walls are thin and could hear people talking from rooms above and... More 

Was this review helpful? Yes
Ann S, General Manager at Fairfield Inn & Suites Harrisburg West/ New Cumberland, responded to this review

I appreciate you taking the time to share your feedback with us. I apologize for the issues you experienced and hope that you will give us another opportunity when you come back to the are in the future. Please enjoy the rest of your summer and thank you! More 

Pa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great Hotel, clean rooms and always greeted pleasantly by the front desk at check-in. In the AM after waking up Ann at the front desk gives you a great GOOD MORNING, HAVE A NICE DAY, and at checkout she always asks did you take your phone charger? Breakfast is served by Donna in the AM and always has a pleasant... More 

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New York
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Last time when i reviewed a Marriott hotel i was very very impressed with them This time may be the worst stay ever and for the first time i am writing a review while staying at the hotel. 1) you don't have to be rude when gold elite ask for an upgrade. They ask it because its a perk they... More 

Was this review helpful? Yes
Mary Beth C, General Manager at Fairfield Inn & Suites Harrisburg West/ New Cumberland, responded to this review

Thank you for the feedback about your recent experience with us. What you tell me helps us constantly get better and improve! We apologize and hope that you will give us another chance during your next time in our region. Please know that we have shared your feedback with our team. Best Regards. More 

Philadelphia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for business and barely slept. The staff is great. The rooms are clean. The breakfast station is generous. The only reason I had to give an average review is because it is right next to a major highway and the trucks and traffic fly by all night. The air conditioner couldn't even block out the noise. If you... More 

Was this review helpful? Yes
Mary Beth C, General Manager at Fairfield Inn & Suites Harrisburg West/ New Cumberland, responded to this review

Thank you for taking the time to share your feedback in regards to your recent stay at the Fairfield Inn & Suites Harrisburg West. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for noise you encountered. Upholding our... More 

Boerne, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 24, 2015

My hubby and I are on our way to Princeton NJ. Thought we were going to stop for the night in New Stanton but decided to go a couple extra hours to Harrisburg. Called enroute and got one of the last rooms. Alas no upgrade for this Platinum member but very pleased with the hotel. All the staff were very... More 

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Washington DC, District of Columbia
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 24, 2015

The hotel, although new, the construction is poor. It sits next to the interstate, and you can every every truck and car all night long. Also, you not only hear the people walking above you, you can hear them talking as well. The bath towels are also very thin and rough- a leer quality than I would have expected. The... More 

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Canandaigua, New York
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 19, 2015

We came to this hotel after leaving another in the area. Expensive, yes, but it was roomy, clean, and oh so comfortable! You can imagine our concern when we arrived and there were school buses all around. All we needed was a quiet night's sleep, and that is exactly what we got. The kids were from the Boston area, and... More 

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3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 10, 2015

The executive suite is great. Was clean and organized but the staff and management are the issue. They charged me for three rooms instead of the two I had. Then took the money forever to get refunded to my account. My reservation somehow got so screwed up they had no idea what room I was supposed to be. Staff was... More 

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