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Clarion Hotel & Conference Center

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148 Sheraton Drive, I-83 & PA Turnpike Exit 242, New Cumberland, PA 17070
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Clarion Hotel & Conference Center
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Clarion Hotel & Conference Center
Clarion Hotel & Conference Center
Clarion Hotel & Conference Center
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220 reviews from our community

Traveler rating
    54
    52
    28
    44
    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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There are newer reviews for Clarion Hotel & Conference Center
See the most recent reviews
virginia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 29, 2012

Upon arrival our first impression was "nice". The lobby and adjoining restaurant appeared very nice. It went downhill from there. First we were unable to check in early which is fine. We confirmed that we had a suitable room to house 3 adults and 2 children. We were told that we would have a roe away put in our room... More 

Was this review helpful? Yes
Ninerfan16, Director of Sales at Clarion Hotel & Conference Center, responded to this review

Thank you for your response. We regret any inconvenience that you incurred during your stay. It seems the room was inadequate for the needs of your family. Three adults and two children can be challenging in a standard hotel room. I am sorry that you feel we should provide a rollaway bed in a room with two beds already in... More 

Harrisburg, Pennsylvania
2 reviews
4 of 5 stars Reviewed July 24, 2012

My wife and I stayed at this hotel over the weekend. We checked in Friday after 5:00 pm and enjoyed the atmosphere at the front desk. There were two people checking in people and the third gal was answering the phone and making keys. It was a really effective way to move the crowd. The gals that checked us in... More 

Was this review helpful? Yes
Ninerfan16, Director of Sales at Clarion Hotel & Conference Center, responded to this review

Thank you for your wonderful comments. We look forward to the next time you are in town to come visit us again. We will be sure to pass your comments to the front desk manager. More 

Virginia Beach, Virginia, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 16, 2012

I just left this hotel with my 10 month old son and husband. We got to our room around 4pm and thought, "oh this is nice!" We then left for some touristy things in Hershey and when we arrived back in the room around 930 pm our next door neighbors (adjoining rooms) were SO loud that my husband and I... More 

Was this review helpful? Yes 2
GM148, General Manager at Clarion Hotel & Conference Center, responded to this review

I would like to thank you for being our guest and taking your time to write about your experience. I am sorry that we were unable to control other guests who were too loud and did not listen to our requests. I have discussed your experience with our staff and have directed them to evict those guests who are disturbing... More 

Bear Creek, Pennsylvania
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 13, 2012

Let's start with walking in the front door and it smells like a locker room, an odor that never goes away. Next is the dated and dirty rooms. Dated is acceptable if it's clean but this hotel is not. The toilet seat was pealing apart and the tissue dispenser is rusting away. Dirty floors. The A/C had one fan speed,... More 

Was this review helpful? Yes 1
Ninerfan16, Director of Sales at Clarion Hotel & Conference Center, responded to this review

Thank you for your response. We regret any inconvenience that you incurred during your stay. It seems that you feel the hotel was not up to par during your stay. We are grateful that you stayed with us and we hope that you will consider staying with us again in the future. Unfortunately there is not enough information to research... More 

Philadelphia, Pennsylvania
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 11, 2012

I am sure at one point in time this hotel was a clean and attractive destination for its guests, but those days are long gone. The large indoor pool / garden area looked like it had once been a fun space, but now it's just a simple pool in a big empty room (what looked like a pool side bar... More 

Was this review helpful? Yes 1
Management response:

You are correct in regards to the area experiencing a heat wave during your stay. Temperatures outside were well over a 100 degrees and even in the evening hours they were still in the high 80’s. We advise our guests to not set there A/C any lower than 65 degrees in there room and keep the blackout drapes closed to... More 

Staten Island, New York
Top Contributor
51 reviews 51 reviews
38 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed July 3, 2012

We stayed here on the weekend of the June 29th. I have been to better holiday inns in the past. This hotel is run down, the rooms need updating and fixing. The rooms have a musty smell and feeling in them that at times makes it difficult to breath. The ac in our unit was not performing very well, the... More 

Was this review helpful? Yes
Management response:

Thank you for being our guest and letting us know about your experience with us. I appreciate your comments about our staff friendliness. We have worked very hard to train our staff to provide best possible service. Please accept my apologies for the inconvenience due toilet malfunction and the problem with the AC. It is my understanding that the toilet... More 

PA
Top Contributor
57 reviews 57 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 18, 2012

I had stayed on the conference center side of this hotel before and I always like it. This time, I was on the other side and it was atrocious!!!! The room was across from the hotel laudry and the staff never closed the door. Also, the staff took breaks outside and smoked so the room was smoky (non-smoking room) due... More 

Was this review helpful? Yes
Management response:

Thank you for your comments. We have forwarded them to the appropriate managers to look into your issues. I apologize for any inconvenience that this caused you during your stay. More 

ohio
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed June 13, 2012

Its old and painted over. The night Istayed the staff was overwhelmed. waited two hours to get dinner. They didn't have the room I reserved. It just was one of my all time bad experiences. The room I stayed in had a spiral star case to the Bed room it was weird.

Was this review helpful? Yes 1
Management response:

We appreciate your feedback. I am sorry that you did not like your bi-level suite. I have forwarded this comment to the restaurant so that they are aware of this. We hope that you could please give us another chance in the future to better serve you. More 

Madison Heights, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 3, 2012

We stayed at this hotel this past Memorial Day weekend. We booked four rooms for family as we were there to celebrate our son and daughter in laws marriage and reception. I called previous to booking to be sure this hotel had the same beds, linens and pillows that we have come to expect at other Holiday Inns. I was... More 

Was this review helpful? Yes 1
Management response:

We are sorry to hear that you did not have an enjoyable stay with us. All of the linens and pillows are purchased at the same quality as other Holiday Inn’s. As a Franchise we must adhere to the same standards in order to be a Holiday Inn. I am sorry that you feel ours were not up to the... More 

Warminster, Pennsylvania, United States
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 2, 2012

The room was clean, fan in bathroom was falling out, drapes, curtains and bed spread ruffel need to be iron it was a mess, went to get the iron off the wall and it fell out of the wall.. Toilet was not working properly. It's time for some renovations.

Was this review helpful? Yes 2
Management response:

Thank you for your comments. We apologize for any inconvenience that you had during your stay. Could you please tell me what room number you stayed in so that we may make any necessary changes that need to be made to the room? I have passed this information on the appropriate managers to look at these items. More 

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