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Clarion Hotel & Conference Center

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148 Sheraton Drive, I-83 & PA Turnpike Exit 242, New Cumberland, PA 17070
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Clarion Hotel & Conference Center
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Clarion Hotel & Conference Center
Clarion Hotel & Conference Center
Clarion Hotel & Conference Center
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212 reviews from our community

Traveler rating
    52
    51
    28
    42
    39
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Clifton Park, New York
Top Contributor
157 reviews 157 reviews
18 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has changed hands several times in recent years. It was last a Holiday Inn and was once a Sheraton (hence the street name :) ) . The hotel is a classic sprawling building with courtyards, restaurants, meeting rooms and rooms surrounding it all. The indoor pool is reminiscent of classic Holiday Inn's of the past. There are rooms... More 

Was this review helpful? Yes
James L, General Manager at Clarion Hotel & Conference Center, responded to this review

Good Day, Thank you for taking the time to provide us with valuable feedback. You are right in that we have transitioned to a new brand and we are doing some improvements! Please email me prior to your next stay so I can ensure that you receive the VIP treatment. Thanks, James Lutz General Manager More 

Clarksville, Tennessee, United States
Top Contributor
75 reviews 75 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Made reservations here because it was close to the navy Depot where we had some business to conduct. Welcomed by the desk clerk who happened to be the one who took my reservation. Could not have been more helpful in explaining what the hotel had to offer and where to go for dinner. Bar was nice although crowded. Breakfast was... More 

Was this review helpful? Yes 1
James L, General Manager at Clarion Hotel & Conference Center, responded to this review

Good Day, Thank you for taking the time to provide us with valuable feedback! It is much appreciated! I will share your kind words with my team! More 

Rochester, NY
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 11, 2015

Stayed two nights. We arrived early Friday afternoon. Staff was friendly and accommodating, we were allowed to check in early as our rooms were ready. Although not fancy, the room was clean and quiet, bed very comfortable. I dislike scented cleaning and laundry products and was happy that there were no appreciable scents in the room or on the sheets... More 

Was this review helpful? Yes 2
James L, Manager at Clarion Hotel & Conference Center, responded to this review

Good Day! Thank you for providing us with valuable feedback. We appreciate hearing from our guests. It is not only our goal to meet but exceed every guests expectations. It appears we fell short in some areas and we apologize for that. The next time you stay with us we will ensure you have a room that has been cleaned... More 

cumberland md
Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 8, 2015

Stayed one night here, check in is 4, room was not ready till 5:30!! No apologies or discounts offered. Vending machines all broken Juice/soda machine broken at breakfast Rooms were decent size and clean Pool area was best part of hotel.

Was this review helpful? Yes 1
James L, General Manager at Clarion Hotel & Conference Center, responded to this review

Good Day, We apologize about not exceeding your expectations during your stay. Rest assured, I will investigate what occurred during your stay and why it wasn't resolved adequately. We work to not only please our guests but ensure their stay is a memorable one. When you come our way again please reach out to me directly so that I can... More 

Senior Contributor
45 reviews 45 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 9, 2015

Had the pleasure of staying at this hotel this past weekend. Very clean room and I found the staff to be very friendly and accommodating. The morning breakfast was good and the staff was very fast to replenish what was missing. I will definitely return here when visiting Harrisburg.

Was this review helpful? Yes 1
James L, General Manager at Clarion Hotel & Conference Center, responded to this review

Thank you! Thank you for your positive feedback! I will share your kind words with my team! It appears that we made an impression on you during your most recent stay with us. This is what we strive to do with each and every guest that chooses us! James Lutz General Manager Clarion Hotel and Conference Center Harrisburg West More 

Schijndel, Noord-Brabant, Netherlands
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 1, 2015

Stayed one night during a roadtrip. We arrived late, called ahead to confirm our reservation and all was good, no problems during checking in or out. The room decor was a little outdated, but the room was clean and the bed was comfortable. Didn't hear any noise from other rooms or outside. The breakfast is okay, they had stuff like... More 

Was this review helpful? Yes 2
James L, General Manager at Clarion Hotel & Conference Center, responded to this review

Good Day, Thank you for providing feedback on your "comfortable" stay. It appears you had a pleasurable visit with us. Our facility is a bit outdated however it has the classic look of most full service facilities in this area. One good thing about a classic hotel is that you won't hear noise from other guest rooms. They do not... More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 17, 2015

I stayed at the Clarion for two comfortable nights. It was a nice spacious room, with some nice linen. It was FROZEN outside, but my room was set at just the right temperature.The AC was extremely quiet, but i could hear the sound of traffic from the road. But that was not too bad. The front desk people were very... More 

Was this review helpful? Yes
James L, General Manager at Clarion Hotel & Conference Center, responded to this review

Good Day, Thank you for providing valuable feedback about your stay with us. We apologize that you heard some road noise during your stay. We will make sure you are pre-blocked in an inside room of the facility for your next stay with us. We do pride ourselves on creating a warm and inviting atrium/courtyard experience. We have local and... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 16, 2015

Call earlier and get told we have 2 rooms side by side. Great...till we get here they are no longer like that. Go up front to find out why and complain because one has no heat at all. Kept cool when i was told a pipe bust above our original room. 20 minutes later they get the heay working but... More 

Was this review helpful? Yes 1
James L, General Manager at Clarion Hotel & Conference Center, responded to this review

Good Day, We appreciate your constructive criticism of our facility. It is quite evident that we fell short on meeting your expectations. I strongly believe you caught us on an off night when other variables created some unfortunate scenarios for our valued guests. The central heating unit that supplies the whole facility was down for a short period of time.... More 

Corpus Christi, Texas, USA
Contributor
13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 4, 2015

We stayed in a two-queen bed room. The room was small and had a closet area by the door instead of a closet, like a 1970's-era motor hotel. But the room was clean, and the beds and linens were comfortable. The HVAC system was very quiet, and I had to listen closely just to hear it. The indoor pool is... More 

Was this review helpful? Yes 1
GSM_Clarion, Front Office Manager at Clarion Hotel & Conference Center, responded to this review

I so appreciate you taking the time to post a review here. It is so nice to hear what a great time you had during your stay with us. I am glad you took advantage of all we have to offer here at the Clarion. We hope you get to visit us again in the near future. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 15, 2014

This was a very pleasant experience. Great location. Excellent facility. Friendly and helpful staff (especially Paula, Justin, and Christin who served breakfast). The Garlic Poet was a wonderful experience; and we will come back for a day trip and dinner. WELL DONE!

Was this review helpful? Yes 1
GSM_Clarion, Front Office Manager at Clarion Hotel & Conference Center, responded to this review

We are so happy you took the time to share your experienced with us. We pride ourselves on our customer service and we thank you for singly out some of our great team members. We are glad to know how much you enjoyed the Garlic Poet, our on-site restaurant. Hope you have a chance to stay with us in the... More 

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