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Comfort Inn

2.0 of 5
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1740 New Butler Rd., New Castle, PA 16101
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Comfort Inn
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Ranked #4 of 5 Hotels in New Castle
A recent review
4 of 5 stars reviewed 3 weeks ago
jessiejames_8 pennsylvania
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41 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
  • All months
    (41)
  • Mar-May only
    (7)
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    (17)
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

This was our 2nd time staying here. Last year was good. This yr was AWFUL! The room we booked had blood on both the fitted & top sheets, plus the bathroom floor had something red spilled all over the tub & bathroom floor. We complained & was given a suite for the remainder 3 nights. The suite stunk like old... More 

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pennsylvania
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel and our room was very clean and convenient. You must go through the lobby to get to your room. There was a microwave and small fridge in the room. The room was bright and large...not crowded. They had a decent breakfast...sweet rolls, bacon, hard boiled eggs, scrambled eggs...orange juice..coffee..planet to eat.

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highstandards1034
Level Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 31, 2015

The staff at this hotel could not be nicer! We had a clean comfortable room on the first floor. A family emergency made it necessary to travel with our large dog. There was no questions asked and they could not have been more accommodating. There is a free breakfast, microwave, refrig, desk, everything you need. Our room had a neat... More 

Was this review helpful? Yes 1
Patrick J, General Manager at Comfort Inn, responded to this review

We appreciate you taking the time to leave a review. We really enjoyed having you at the property. We are all dog lovers, and our four pawed guests are just as welcome. I hope you bring your family back again in the future! We will be very excited to have you back. Sincerely, Patrick Jordan General Manager More 

Franklin, TN
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 18, 2014

I walked in the front door to the scent of chocolate chip cookies. The BREAKFAST area and food were adequate for a quick bite before heading to your day's activities. The property is older but well maintained. The ROOMS are larger and contain: >flat screen TV >coffee maker >full sized ironing board and iron >refrigerator >microwave >alarm clock >desk area... More 

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Patrick J, General Manager at Comfort Inn, responded to this review

Thank you so much for the thorough review. I'm glad you enjoyed our property. We're currently doing some refreshing with new carpet, and new drapes in many rooms. I hope you'll stay with us again on your next visit to the property and check it out. Sincerely, Patrick Jordan General Manager More 

Richmond, Virginia, United States
2 reviews
4 of 5 stars Reviewed October 20, 2014

We enjoyed our stay at Comfort Inn very much. It is close to our family in New Castle and easy to find. The staff is always friendly and helpful. The motel is the best one close to town and the main roads.

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Patrick J, General Manager at Comfort Inn, responded to this review

We appreciate you leaving us a review. I'm glad everything was to your satisfaction. I hope you'll stay with us the next time you visit your family. Thanks, Patrick Jordan General Manager More 

Calgary, Canada
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 15, 2014

This property was very easy to find coming from the Pittsburgh International Airport and has ample parking. Very clean overall, and the staff were very friendly and efficient. Room was well-kept and the bed very comfortable. I was very impressed with how well-equipped the fitness room is, considering its small size. Breakfast was excellent, though the area in which it's... More 

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Patrick J, General Manager at Comfort Inn, responded to this review

Thanks you so much for leaving this review. I'm glad you enjoyed everything. We pride ourselves on clean, comfortable rooms. I hope we see you again in the near future. Sincerely, Patrick Jordan General Manager More 

toms brook
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 5, 2014

We stayed overnight here it is a nice hotel. Could use an upgrade but nice for the price and in a great location. very close to the grove city outlets and easy to get to from the turnpike. We had a smoking room on the first floor nice spacious room comfortable bed great pillows. Would have liked a channel list... More 

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Patrick J, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our hotel! We're glad you enjoyed your stay. We usually have bagels, and I apologize that they were unavailable to you. I'm also very sorry our front desk wasn't as friendly as they usually are. Their friendliness is usually our best asset. I hope you will stay with us again soon, so... More 

Ironton
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 8, 2014

Located just off the main road as your coming into town, just past the bypass. Has a nice morning breakfast, and a friendly staff. If it's Sunday, there an excellent Methodist Church just across the street, and the Giant grocery store next door is a good place to get a quick hot meal.

Was this review helpful? Yes
Patrick J, General Manager at Comfort Inn, responded to this review

Thanks for staying with us! Also thanks for taking the time to write a review. I will share your comments about our staff with them. I hope you come see us again soon. Sincerely, Patrick Jordan More 

1 review
5 of 5 stars Reviewed September 4, 2014

Great get away for two days before the stress of school... quiet, great morning breakfast , easy to find and close to our destination. The rooms were clean ; beds were great and my grandaughter aged 11 felt comfortable there. Would differ try stay there again

Was this review helpful? Yes
Patrick J, General Manager at Comfort Inn, responded to this review

Thanks for taking the time to review our property! I'm so glad you and your granddaughter enjoyed your stay here, and I hope you a had a lot of fun hiking. Please come see us again! Sincerely, Patrick Jordan General Manager More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 2, 2014 via mobile

Terrible Experience Smells like a smoke factory. Costumer service is terrible, the front lobby staff is especially rude. Not what you need after a long day of traveling. The WORST PLACE TO STAY AT. You'd be better off sleeping in your car, fresher air, cheaper that this overpriced dump.

Was this review helpful? Yes 3
Patrick J, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write a review about our hotel. I am very sorry for the experience you had at our property. We do have a small percentage of smoking rooms available for our guests. Unfortunately, when we are busy, and one of those rooms are booked by a non smoker, there isn't anything we can do... More 

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