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All 4 New Castle hotels

Comfort Inn

2.0 of 5 Hotel   |   1740 New Butler Rd., New Castle, PA 16101
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Ranked #3 of 4 Hotels in New Castle
A recent review
3 of 5 stars reviewed 1 week ago
6thohio Ironton
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34 reviews from our community

Traveler rating
    7
    9
    4
    7
    7
See reviews for
11
8
4
8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Ironton
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

Located just off the main road as your coming into town, just past the bypass. Has a nice morning breakfast, and a friendly staff. If it's Sunday, there an excellent Methodist Church just across the street, and the Giant grocery store next door is a good place to get a quick hot meal.

Was this review helpful? Yes
Patrick J, General Manager at Comfort Inn, responded to this review

Thanks for staying with us! Also thanks for taking the time to write a review. I will share your comments about our staff with them. I hope you come see us again soon. Sincerely, Patrick Jordan More

1 review
5 of 5 stars Reviewed 2 weeks ago

Great get away for two days before the stress of school... quiet, great morning breakfast , easy to find and close to our destination. The rooms were clean ; beds were great and my grandaughter aged 11 felt comfortable there. Would differ try stay there again

Was this review helpful? Yes
Patrick J, General Manager at Comfort Inn, responded to this review

Thanks for taking the time to review our property! I'm so glad you and your granddaughter enjoyed your stay here, and I hope you a had a lot of fun hiking. Please come see us again! Sincerely, Patrick Jordan General Manager More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 2, 2014

Terrible Experience Smells like a smoke factory. Costumer service is terrible, the front lobby staff is especially rude. Not what you need after a long day of traveling. The WORST PLACE TO STAY AT. You'd be better off sleeping in your car, fresher air, cheaper that this overpriced dump.

Was this review helpful? Yes 1
Patrick J, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to write a review about our hotel. I am very sorry for the experience you had at our property. We do have a small percentage of smoking rooms available for our guests. Unfortunately, when we are busy, and one of those rooms are booked by a non smoker, there isn't anything we can do... More

Olympia, Washington
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 2, 2014

I was a bit apprehensive about the Comfort Inn after reading some of the reviews here, but it was really the best option for me given an event I was attending near New Castle. My experience was VERY POSITIVE. The hotel is not the most updated, but the room itself was very comfortable, clean, modern, and the bed was very... More

Was this review helpful? Yes
Patrick J, General Manager at Comfort Inn, responded to this review

Thank you very much for the kind review. We're so glad you enjoyed your stay and will be happy to accommodate you in the future. Sincerely, Patrick Jordan General Manager More

New Castle, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 25, 2014

My boyfriend and I stayed here and found it to be very comfortable. They happened to have a room when we just stopped in and needed a place to stay one night. What a stroke of luck that was! The rooms are spacious and clean. The continental breakfast was phenomenal - far more than many other continental breakfast that I... More

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Patrick J, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our property. We appreciate all the feedback we receive, and we are truly happy that you enjoyed your stay! We hope to see you again in the future. Thanks, Patrick Jordan General Manager More

Shepherdstown
Top Contributor
75 reviews 75 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed February 9, 2014

The front desk clerks were helpful and friendly. However the rooms and the hotel itself left a lot to be desired. The lobby and hallways were dark and very cold. Although the hallways were marked with no smoking signs they reeked of the smell of smoke. The room was very dated with pilly sheets and peeling wallpaper. Oh, and there... More

Was this review helpful? Yes 1
renee r, General Manager at Comfort Inn, responded to this review

I would like to apologize for any inconvenience you may have encountered during your stay at the New Castle Comfort Inn. Since your review I have ensured all inspection procedures are being followed prior to guest arrival. If given the opportunity we would appreciate the opportunityto serve you again in the future to provide a favorable stay for a loyal... More

New Castle, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2014

Stayed here one night for travel, driving from Chicago to Philadelphia. Pretty good hotel, clean sheets, good smelling. Not a Marriott but very good for what the price is and what you would expect. Staff was friendly, willing to help out. Shower drain was falling out but that seemed to be only physical problem with room.

Was this review helpful? Yes 1
renee r, General Manager at Comfort Inn, responded to this review

Thank you for your positive review of the New Castle Comfort Inn. Your opinon matters greatly and I am eager to share your response with our hotel family. Thank You for being a loyal Choice Hotel Brand guest and taking the time to post a review of your experience. More

Kearney, Missouri
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2013

We unexpected had to travel with my daughter's dog. The two little dogs in the room next to us were extremely loud an would not stop barking. The staff contacted the room with the two dogs, but no resolution. We were moved to a room at the other end of the motel and had no other problems. Staff was very... More

Was this review helpful? Yes 1
renee r, General Manager at Comfort Inn, responded to this review

I would like to take the time to discuss your recent review of the New Castle Comfort Inn. I do apologize for any inconvenience you encountered during your stay. Since your review I have implemented several documents and procedures for staff to follow regarding many issues and also reviewed all maintenance records. Should you have the need to return to... More

Pittsburgh, Pennsylvania
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 21, 2013

For starters, there aren't many choices for a decent hotel in New Castle. I've stayed at other Comfort Inn's and this one was probably the worst. The room was spacious and had some decent features, however there was mold growing on the ceiling in the bathroom (which made the entire room smell like a damp basement). The furniture and everything... More

Was this review helpful? Yes 2
renee r, General Manager at Comfort Inn, responded to this review

In response to your review of the New Castle Comfort Inn, I was very disspointed that we were unable to meet your expecations. I have spoken with staff and maintenance regarding the issues mentioned in your review and srrounding your stay. I would like to apologize for any inconvenience you may have encountered and have ensured all procedures are being... More

Seneca
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 26, 2013

friendly, knowledgeable staff, comfortable room with good mattress. Room & bathroom clean & stain free. Bathtub had safety strips on the bottom. Good water pressure & water hot enough. Staff was very sympathetic because we stayed there due to a medical issue with our adult daughter. The only complaint was that there was no heat thermostat in the room so... More

Was this review helpful? Yes
renee r, General Manager at Comfort Inn, responded to this review

Thank You for your positive review of the New Castle Comfort Inn. I am eager to share your remarks with our hotel family. We look forward towards serving you again in the future. More

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Additional Information about Comfort Inn

Address: 1740 New Butler Rd., New Castle, PA 16101
Phone Number:
Location: United States > Pennsylvania > New Castle
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
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Also Known As:
Comfort Hotel New Castle
Comfort Inn New Castle
New Castle Comfort Inn

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