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All 5 New Castle hotels

Comfort Inn

2.0 of 5 Hotel   |   1740 New Butler Rd., New Castle, PA 16101
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46%
Ranked #3 of 5 hotels in New Castle
A recent review
4 of 5 stars Reviewed January 2, 2014
Bsnyder1214 New Castle, Pennsylvania
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28 people have reviewed this hotel

Traveler rating
    5
    7
    3
    7
    6
See reviews for
9
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6
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Shepherdstown
Top Contributor
61 reviews 61 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 9, 2014

The front desk clerks were helpful and friendly. However the rooms and the hotel itself left a lot to be desired. The lobby and hallways were dark and very cold. Although the hallways were marked with no smoking signs they reeked of the smell of smoke. The room was very dated with pilly sheets and peeling wallpaper. Oh, and there... More

Was this review helpful? Yes
renee r, General Manager at Comfort Inn, responded to this review

I would like to apologize for any inconvenience you may have encountered during your stay at the New Castle Comfort Inn. Since your review I have ensured all inspection procedures are being followed prior to guest arrival. If given the opportunity we would appreciate the opportunityto serve you again in the future to provide a favorable stay for a loyal... More

New Castle, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2014

Stayed here one night for travel, driving from Chicago to Philadelphia. Pretty good hotel, clean sheets, good smelling. Not a Marriott but very good for what the price is and what you would expect. Staff was friendly, willing to help out. Shower drain was falling out but that seemed to be only physical problem with room.

Was this review helpful? Yes 1
renee r, General Manager at Comfort Inn, responded to this review

Thank you for your positive review of the New Castle Comfort Inn. Your opinon matters greatly and I am eager to share your response with our hotel family. Thank You for being a loyal Choice Hotel Brand guest and taking the time to post a review of your experience. More

Kearney, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 30, 2013

We unexpected had to travel with my daughter's dog. The two little dogs in the room next to us were extremely loud an would not stop barking. The staff contacted the room with the two dogs, but no resolution. We were moved to a room at the other end of the motel and had no other problems. Staff was very... More

Was this review helpful? Yes 1
renee r, General Manager at Comfort Inn, responded to this review

I would like to take the time to discuss your recent review of the New Castle Comfort Inn. I do apologize for any inconvenience you encountered during your stay. Since your review I have implemented several documents and procedures for staff to follow regarding many issues and also reviewed all maintenance records. Should you have the need to return to... More

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 21, 2013

For starters, there aren't many choices for a decent hotel in New Castle. I've stayed at other Comfort Inn's and this one was probably the worst. The room was spacious and had some decent features, however there was mold growing on the ceiling in the bathroom (which made the entire room smell like a damp basement). The furniture and everything... More

Was this review helpful? Yes 1
renee r, General Manager at Comfort Inn, responded to this review

In response to your review of the New Castle Comfort Inn, I was very disspointed that we were unable to meet your expecations. I have spoken with staff and maintenance regarding the issues mentioned in your review and srrounding your stay. I would like to apologize for any inconvenience you may have encountered and have ensured all procedures are being... More

Seneca
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 26, 2013

friendly, knowledgeable staff, comfortable room with good mattress. Room & bathroom clean & stain free. Bathtub had safety strips on the bottom. Good water pressure & water hot enough. Staff was very sympathetic because we stayed there due to a medical issue with our adult daughter. The only complaint was that there was no heat thermostat in the room so... More

Was this review helpful? Yes
renee r, General Manager at Comfort Inn, responded to this review

Thank You for your positive review of the New Castle Comfort Inn. I am eager to share your remarks with our hotel family. We look forward towards serving you again in the future. More

Wellsboro, Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 14, 2013

We started our stay here on 8-3-13 and I will be here through 8-17-13, our company booked us for Friday instead of Saturday so we were marked as no shows (cant blame the hotel!) but the woman at the front desk was very friendly and accommodating and had a maid clean a couple of rooms for us on the spot... More

Was this review helpful? Yes
renee r, General Manager at Comfort Inn, responded to this review

Thank you for your recent review of the New Castle Comfort Inn. I am pleased to learn of your satisfaction with staff as well as our property overall. Your opinion is valued greatly as a Choice Hotel guest and I am eager to share your remarks with our hotel family. I hope you have an opportunity to stay with us... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 9, 2013 via mobile

I am a worker and I come to New Castle every other week. I decided to stay at the Comfort Inn thinking that it would be great and well I was wrong. I walked into my room and I undid the bed to sleep and I found hair that isn't mine on the sheets. I know that is disgusting and... More

Was this review helpful? Yes 2
renee r, General Manager at Comfort Inn, responded to this review

Thank you for your recent review of the New Castle Comfort Inn. I apoligize for any inconvenience that you may have encountered during your stay. I would like to speak with you personally to discuss the issues mentioned in your review. I want to ensure your satisfaction with Choice Brand hotels and I am looking foward towards hearing from you... More

Holland
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 4, 2013

We selected the hotel as home base to explore Lawrence County for its central location in the area and good access to major routes. The drawback is that there is not much at walking distance of the hotel. As expected the room is large and well furnished and the bed is excellent with soft and hard pillows. Isolation was a... More

Was this review helpful? Yes
renee r, General Manager at Comfort Inn, responded to this review

I would like to thank you for your recent review of the New Castle Comfort Inn. I am pleased to learn the performance of staff members were to your satisfaction. I apologize for any inconvenience you may have encountered during your stay. I hope your confidence in Choice Brand Hotels continues and if given the opportunity would love to serve... More

Lancaster, Pennsylvania
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 26, 2013

We checked in on 7-22-2013 at 2pm. We entered the room and I went into the bathroom. The floor was covered in long black and brown hair which indicated that it had not been swept for some time. I cleaned the floor the best I could and we left to visit family. When we registered they had a sign saying... More

Was this review helpful? Yes 5
renee r, General Manager at Comfort Inn, responded to this review

I would like to take the time to thank you for your recent review of the New Castle Comfort Inn. I am requesting a personal phone call so we may discuss the matters mentioned in your review. Please contact me at your earliest convenience. Your opinoin matters greatly as a Choice Hotel guest and I hope to speak with you... More

New York, NY
1 review
3 of 5 stars Reviewed July 1, 2013

My friends and I stayed overnight at the Comfort Inn New Castle and were very happy with everything. The staff members were kind and courteous, the rooms were immaculate and had that just cleaned smell. The bed was the best part. I have a problem with back pain, but after 1 night I woke up feeling great and refreshed. I... More

Was this review helpful? Yes
renee r, General Manager at Comfort Inn, responded to this review

I would like to thank you for your recent review of the New Castle Comfort Inn. As a Choice Hotel guest your opinion matters greatly and I am eager to share your review with staff members. We have a very loyal and dedicated team and I am pleased to hear of your satisfaction. Please contact me directly should you return... More

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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel
Comfort Hotel New Castle
Comfort Inn New Castle
New Castle Comfort Inn
Address: 1740 New Butler Rd., New Castle, PA 16101
Location: United States > Pennsylvania > New Castle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 5 hotels in New Castle
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn 2*
Reservation Options:
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