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Comfort Inn

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1740 New Butler Rd., New Castle, PA 16101
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1 room 1 adult
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Comfort Inn
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49 Reviews from our TripAdvisor Community

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Pittsburgh, Pennsylvania
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is clean and things work the way they were supposed to. It could use some freshening up, so if your preference is new construction or newly remodeled, this may not be the place for you. However, I consider that more cosmetic stuff and it didn't bother me that it wasn't new and shiny. I found the bed and... More 

Helpful?
Thank JH3221
Emerald Isle, North Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 17, 2015

Room was very clean and neat. We had 2 double beds and each bed had 4 great pillows! Plenty of towels. Breakfast in the morning had a good selection for everyone. Staff was friendly and helpful. Great coffee!

Helpful?
Thank ddw8886
Patrick J, General Manager at Comfort Inn, responded to this review

Hi, Thank you so much for taking the time to review our hotel. We're very happy you enjoyed stay. It was our pleasure having you here, and I hope you will stay with us in the future. Thanks again. Sincerely, Patrick Jordan General Manager More 

Ann Arbor, MI
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 14, 2015

I always stay at the Comfort Inn in New Castle when I'm in town to visit family. The bed and pillows were comfortable, the Wi-Fi worked just fine, breakfast was good - although the eating area is small. I ended up taking my food back to the room because there was nowhere to sit. The only negative was that at... More 

Helpful?
Thank Duchess082
Patrick J, General Manager at Comfort Inn, responded to this review

Hello, Thank you so much for taking the time to review our property. I also wish we had a larger breakfast area, but I'm glad you were able to enjoy yourself despite. I hope we see you again soon! Sincerely, Patrick Jordan General Manager More 

Bedford, Pennsylvania
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed October 1, 2015 via mobile

The hotel was good. The bed was comfortable. The room was clean. The hot tub was an excellent suprise. The staff was very helpful. The location of the hotel was excellent. My wife and I would stay again at this hotel. The staff took care of our needssurprise surprise

Helpful?
Thank Revsward
Patrick J, General Manager at Comfort Inn, responded to this review

Hello, Thanks for taking the time to review our property. I'm very glad you enjoyed the experience. I hope we see you again in the near future! Thanks, Patrick Jordan General Manager More 

Knoxville, Tennessee
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed September 25, 2015

This hotel needs help! If you want a clean hotel this is not the place for you. Hair dryer cord was black from all the dirt, bathroom sink would not drain, no tissues in box in bathroom, didn't take shower was afraid not clean, the light on the wall main room did not work, floor lamp shade was all cracked,... More 

Helpful?
Thank Apache123
Patrick J, General Manager at Comfort Inn, responded to this review

Hello, Thank you for taking the time to share your opinion regarding our property. I apologize that we delivered such a poor experience. I have shared your comments with out housekeeping a maintenance staff, and I assure you they will pay closer attention to these problems in the future. I hope you will give us a second chance and we... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed September 15, 2015

This Comfort Inn wasn't bad, considering there's nothing going on in New Castle. The staff was polite. The beds were nice and cozy. Trust me I slept on some hotel beds that weren't too comfortable. The breakfast was pretty good. Had better and had worst (mostly worse). Could've had more of a selection, but like I said it was pretty... More 

Helpful?
Thank Michael W
Patrick J, General Manager at Comfort Inn, responded to this review

Hello Michael, Thank you for taking the time to write such a glowing review. we're glad you enjoyed your stay and I hope we see you back again in the future. Thanks, Patrick Jordan General Manager More 

Harleysville, Pennsylvania
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 10, 2015

Stayed here for a few days while my husband was camping at the Pennsic War. I was not quite ready to try to camp with our almost 3 year old. It was a nice refuge at the end of a long day of walking and being in the sun. Breakfast was better than expected.

Helpful?
1 Thank Colleen H
Patrick J, General Manager at Comfort Inn, responded to this review

Dear Colleen, Thank you for taking the time to review our property. I'm glad you enjoyed your stay and I hope we see you again for the next Pennsic War. Thanks Again, Patrick Jordan General Manager More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 16, 2015 via mobile

This was our 2nd time staying here. Last year was good. This yr was AWFUL! The room we booked had blood on both the fitted & top sheets, plus the bathroom floor had something red spilled all over the tub & bathroom floor. We complained & was given a suite for the remainder 3 nights. The suite stunk like old... More 

Helpful?
5 Thank Christina M
Patrick J, General Manager at Comfort Inn, responded to this review

Hello Christina, Thank you for taking the time to review our hotel. I'm very sorry you had such a terrible experience. I'm glad we at least offered you a discount. Sometimes they can take a few days to process due to the way credit cards process. If the charge hasn't been corrected within a reasonable time, please give me a... More 

pennsylvania
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed June 7, 2015

The hotel and our room was very clean and convenient. You must go through the lobby to get to your room. There was a microwave and small fridge in the room. The room was bright and large...not crowded. They had a decent breakfast...sweet rolls, bacon, hard boiled eggs, scrambled eggs...orange juice..coffee..planet to eat.

Helpful?
Thank jessiejames_8
Patrick J, General Manager at Comfort Inn, responded to this review

Thank you for taking the time to review our property Jessie. I'm very glad you enjoyed your experience, and I hope we have the chance to serve you in the future. Sincerely, Patrick Jordan General Manager More 

highstandards1034
Level Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed March 31, 2015

The staff at this hotel could not be nicer! We had a clean comfortable room on the first floor. A family emergency made it necessary to travel with our large dog. There was no questions asked and they could not have been more accommodating. There is a free breakfast, microwave, refrig, desk, everything you need. Our room had a neat... More 

Helpful?
1 Thank highstandards1034
Patrick J, General Manager at Comfort Inn, responded to this review

We appreciate you taking the time to leave a review. We really enjoyed having you at the property. We are all dog lovers, and our four pawed guests are just as welcome. I hope you bring your family back again in the future! We will be very excited to have you back. Sincerely, Patrick Jordan General Manager More 

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