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All 4 New Castle hotels

Hampton Inn & Suites New Castle

2.5 of 5 Hotel   |   2608 West State Street, New Castle, PA 16101
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Hampton Inn & Suites New Castle
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85%
Ranked #1 of 4 hotels in New Castle
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
David M York, PA, United States
  • Reviews (158)
  • Photos (27)
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  • Room tips (10)
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158 people have reviewed this hotel

Traveler rating
    97
    39
    17
    2
    3
See reviews for
54
35
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37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
York, PA, United States
1 review
4 of 5 stars Reviewed yesterday NEW

I believe that the staff of the Hampton Inn was extremely helpful and considerate. Because of the presence of workers from the Gas Fracking Industry, the cleanliness of this Hotel was not up to my standards for a Hotel with this reputation. My wife and I have stayed at the Hampton Inn on two other occasions and found that the... More

Review collected in partnership with Hampton

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Fort Worth, United States
1 review
4 of 5 stars Reviewed yesterday NEW

This hotel was excellent. The rooms are nice and quiet. Beds are comfortable. The complimentary breakfast is awesome and served until 10 AM. I don't think there is a better place to stay in the area. Only negative - They are currently building a service station next door, which makes entering the hotel parking lot a little tricky.

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Bellevue, OH
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

What a nice clean hotel. We spent the weekend here while our grandson wrestled at an Ohio State wrestling tournament. We didn't expect the quality of the hotel to be this nice. Everything was very clean and the rooms were very spacious. I couldn't have asked for a nice hotel for the money. I would stay there again if needed.... More

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castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you so much for your kind words about our facility. It is so great to hear when we have pleasantly surprised a guest. I am glad you enjoyed your stay with us and were able to enjoy some of the area attractions. I hope that we will see you again the next time you are in the area! Sincerely,... More

Sheffield Village, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Very clean and updated hotel - recently remodeled. Friendly, helpful staff. Best hotel in the city. Very pretty lobby and breakfast area, well-appointed rooms with frig and microwave. Counter in bathroom is too tall, shower is nice and large, toilet area is too small. The pool area is great with lots of windows, comfortable seating and an outdoor patio. Fitness... More

Review collected in partnership with Hampton

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castlehospitality, General Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Jill, Thank you for taking the time to share about your experience with us. I am so glad to hear that your found our staff to be friendly and helpful and that you found our pool to be so enjoyable. I am sorry that so much exercise room equipment was out of order during your stay. Our maintenance staff... More

Fond du Lac, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Complimentary breakfast is great with a wide variety of delicious hot and cold items! Complimentary WiFi and a business center with complimentary printing allowed me to work remotely while on vacation.

Review collected in partnership with Hampton

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castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Rhonda, I am so happy to hear that you enjoyed your recent stay at our hotel. Thank you so much for sharing about your recent experience. We do our best to anticipate any and all needs of our guests. It is great to hear that you found our complimentary Wi-Fi to be of use. We hope you will come... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The hot tub is luke warm and the jets did not work. The pool is ice cold. The breakfast was just average. It's not a bad hotel we just picked the wrong dates to stay there. Not one of the better Hampton experiences.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Cynthia, Thank you so much for taking the time to review our hotel. Feedback such as yours is essential to us so that we may learn to be a more effective team. I am so sorry that our pool and hot tub facility were not functioning up to the standards they should have while you were here. We were... More

New Castle, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

While this hotel is close to home, we use it as a nice couples get away or if we have out of town visitors. Any issues we have had have been corrected and apologized for. We had an issue once with housekeeping coming into our suite in spite of our late check out time and do not disturb sign. Not... More

Was this review helpful? Yes
castlehospitality, Guest Services at Hampton Inn & Suites New Castle, responded to this review

Lynda, Thank you for taking the time to share about your stays with us. I am so glad that you enjoy coming to our facility. Thank you for your loyalty the Hampton brand and our hotel. We are always glad to see you! I am sorry to hear about your issues with “Do Not Disturb” sign during one of your... More

Indianapolis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

We went on a family trip with young kids, paying extra for the 2-queen bed suite (with pullout sleeper also) was a great value! Breakfast was good, a few hot items we weren't wild about, but overall well-stocked, clean, and added extra value to not have to go out for breakfast! Sleeper sofa not comfortable even for our small children... More

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Services at Hampton Inn & Suites New Castle, responded to this review

Dear Amy, Thank you so much for taking the time to let us know how you enjoyed your recent stay with us. I am so glad to hear that you had such a pleasant experience. We try to make every effort to provide a unique and comfortable experience for each and every guest. I am happy that you were able... More

Woodbridge, Canada
Contributor
19 reviews 19 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Our room was clean and the beds were very comfortable and they do serve a.decent breakfast. They have only one elevator and it is slow.The hotel is in good location, with several restaurants quite near. The gentleman who checked us in was courteous and efficient Our one disappointment was that this hotel would not honor a military discount. Very disappointing... More

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Susan, I am pleased to hear that you found our facility to be a clean, comfortable, and relaxing experience. We strive to ensure every guest feel relaxed and at ease during their entire stay with us. I am so sorry that you were disappointed in our rates. Unfortunately, all rate plans with are subject to availability. We also generally... More

New smryna beach
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2014

Nice room ,big bed , plenty of towels, breakfast was fully stocked , quick check in and out overall a good stay. K'rin also got my hilton honors fixed up for me,so thank you.Also the room and lobby were all nice Ang clean.

Was this review helpful? Yes 1
castlehospitality, Guest Services at Hampton Inn & Suites New Castle, responded to this review

Dear Jimmy, I am so happy that you enjoyed your recent stay with us. Thank you for sharing your thoughts on the experience. It is our hope that all guests would have an experience that meets and surpasses their expectations of service. We hope that we will see the next time your travels bring you to the New Castle area!... More

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Additional Information about Hampton Inn & Suites New Castle

Address: 2608 West State Street, New Castle, PA 16101
Phone Number:
Location: United States > Pennsylvania > New Castle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites New Castle 2.5*
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Also Known As:
Hampton Inn & Suites New Castle Hotel New Castle
Hampton Inn And Suites New Castle

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
74

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