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Hampton Inn & Suites New Castle

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2608 West State Street, New Castle, PA 16101
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Hampton Inn & Suites New Castle
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Hampton Inn & Suites New Castle
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207 reviews from our community

Traveler rating
    131
    49
    21
    3
    3
See reviews for
69
39
12
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (207)
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    (52)
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    (59)
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Weston, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

The rooms were clean and quiet and the staff very friendly. However, do not plan on eating the complimentary breakfast. We were there 7:00 am and there wasn't any hot food and what was there was cold and didn't taste very well. I highly recommend Bob Evans next door.

Review collected in partnership with Hampton

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Bury St Edmunds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We've stayed here multiple times and always have a relaxing experience. The rooms are always clean and everything works. The hotel is comfortable and quiet and Pam always provides an excellent complimentary breakfast. The staff is very helpful and friendly. Keep up the great work! Looking forward to my next stay at the Hampton in New Castle!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear John, We are looking forward to your next stay as well! I am so glad that you enjoy staying with us as much as we enjoy having you stay. Thank you for taking the time to mention the hard work of our entire team but especially Pam. She is indeed a vital member of our team. We hope to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel was very clean and convenient to shopping and highway. The staff was very helpful, friendly, and courteous. The complimentary breakfast was great. There was a great variety and plentiful. The pool area was big and clean. Wonderful place to stay.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Valued Guest, I am so glad to hear that you found the Hampton Inn and Suites in New Castle such a wonderful experience. Our entire team prides themselves on doing everything we can to provide the best experience possible for each and every guest that comes through our doors. Thank you for taking the time share about your stay.... More 

Pine Grove, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent accommodations, breakfast, staff. I would have no problem recommending this Hampton Inn to family and business associates. I will definitely stay there when in the area in the future. The staff was very attentive, the rooms were clean and fresh. It is "easy-off, easy-on" the highway.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Sandra, I am so excited to hear that you enjoyed our accommodations, breakfast and staff. Provide a quality experience in every aspect of your stay is always our goal. Thank you so much for taking the time to share about us. We look forward to seeing you again the next time you are in the area. Sincerely, Jessica Guest... More 

Jamestown, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I choose Hampton because I count on the brand for a great room, good service and quality. This stay at the New Castle PA location was everything I expect from a Hampton. I will continue to stay at Hamptons as well as recommend to others.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Connee, I am so happy to hear that you enjoyed your stay with us. Thank you so much for your loyalty to the Hampton brand. We are always glad to have you her at the Hampton Inn and Suites in New Castle. We look forward to seeing again the next time you are in the area. Sincerely, Jessica Guest... More 

Mansfield, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything was really good, from the hotel staff to the complimentary breakfast. The only downer was that the hotel is a little pricey for the New Castle area. Rates will probably get a little more competitive when the Holiday Inn down the street opens.

Review collected in partnership with Hampton

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castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

I am so glad that you enjoyed your stay. Thank you so much for your kind words about our staff. Her at Hampton Inn and Suites, we strive to go above and beyond for every guest to provide the most comfortable experience possible. I am also glad to hear that you enjoyed our breakfast service. Your feedback is invaluable to... More 

Lancaster, Pennsylvania
Contributor
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed two nights at this facility. It was very Hampton Inn-ish. Everything was as you would expect from a Hampton Inn: clean rooms, hot showers bland breakfast. The staff was friendly, but the front desk did suggest a neighborhood Irish pub that had been closed for 3 months. Like most other Hamptons, it is located close to the highway.

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you so much for taking the time to tell us about our recent stay. I am always glad to hear that our guests find our rooms clean and comfortable. Thank you for your kind words about our staff. I am sorry that they recommended an establishment no longer in operation. I will personally updating the literature the front desk... More 

Northern Virginia, USA
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall, Hampton Inn was fine for my solo visit on family business. A few plusses: Convenient location right off the highway and close to services. Great bed The property is well maintained witty everything new or in good repair. Now for a few small problems, nothing major: I did not use the pool, but I did use the spa 2x.... More 

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castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you so much for making the Hampton Inn and Suites you home away from home in the New Castle area. I am so glad that you found our facility so comfortable and convenient for your family business in the area. Thank you for taking the time to mention the care our entire staff takes to maintain the highest quality... More 

Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 14, 2015

Our experience at the Hampton Inn New Castle has been nothing short of exceptional! We stayed a few weekends this winter for work and found the entire staff friendly, professional, and completely accommodating. Breakfast is good, room is clean and spacious, concierge recommendations for local food and activities have been spot-on. So happy to recommend this property to others!

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

I am so glad we have been able serve you so well! Thank you for your most complimentary review. Our guests’ experience is always our top priority and it is wonderful to know when we have succeeded. Thank you for choosing to make the Hampton Inn and Suites your home away from home whenever you are in the New Castle... More 

newcastle, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 1, 2015

I would stay here again. I would tell others as well. Very clean and friendly staff. I loved our room and when I did have a problem the staff was very friendly and helpful. This was the best Hotel I have ever stayed in.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Mark, Thank you so much for all your kind words! We are happy to have been of service to you. It is our goal that every guest that walks through our doors will have as wonderful experience as you. Sincerely, Jessica Guest Services Manager More 

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