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Hampton Inn & Suites New Castle

2.5 of 5 2608 West State Street, New Castle, PA 16101
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#1 of 4 hotels in New Castle
162 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Hampton Inn & Suites New Castle
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Hampton Inn & Suites New Castle
  • Overview
  • Reviews (162)
  • Photos (30)
  • Amenities
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  • Room tips (10)
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162 people have reviewed this hotel

Traveler rating
    99
    39
    19
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    3
See reviews for
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38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Charleston, West Virginia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Your standard fair Hampton Inn. The room was clean and comfortable and my late check in was not an issue. The only issue was no soap in the room at the time of check in. Wifi strength was average. Breakfast was slightly below average. Another issue, no fault of hotel's, was some other guests who were loud.

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Michael, Thank you for recent stay with us and for taking the time to let us know how we are doing. I am so glad to hear that you found you room to be clean and comfortable. I am sorry about the noise issue from the other guests. Please know that if the noise ever becomes a problem of... More

Glenshaw, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

It's a great place and it's very clean. Complimentary breakfast was amazing and there's free wifi. I would definitely stay there again. We were there for a wedding and the workers helped us set up a romantic honeymoon suite for the newlywed couple. They definitely went beyond their duties to help us out which was greatly appreciated.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Chelsea, I can’t tell you how happy I am that you enjoyed your stay with us. Thank you so much for taking the time to let us know how we are doing. Thanks for including us in your celebration! I am so glad that are staff could be of service to you while you were here. At Hampton Inn... More

New Castle, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

My room was at the end of the hall on the main floor. The problem I experienced was the water running sounds from toilets flushing and showers running above me. The breakfast egg omelette was dry on my first morning. The second morning was too crowed to get anything. A staff member should have been there to have things run... More

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Phyllis, I am so glad you took the time to share a little about your experience at our hotel. Thank you. We appreciate your feedback as it allows us to see how we are doing from the perspective of our guests. I am so sorry that about the noise that you experienced from plumbing in your area of the... More

North Babylon, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

There is construction going on in the surrounding area but after it's done the place will really look nice on the outside. Wal*mart, Sears, Famous Footwear are all within walking distance of the hotel. There is also a MacDonald's, Bob Evans and several other restaurants nearby.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Beverly, Thank you so much for taking the time to share a little about our property and the area. I am sorry about the construction going on during your stay. However, I do agree that the area around us is developing nicely. I hope you will return again to enjoy everything after they have completed the work! Thank you... More

York, PA, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I believe that the staff of the Hampton Inn was extremely helpful and considerate. Because of the presence of workers from the Gas Fracking Industry, the cleanliness of this Hotel was not up to my standards for a Hotel with this reputation. My wife and I have stayed at the Hampton Inn on two other occasions and found that the... More

Review collected in partnership with Hampton

Was this review helpful? Yes 3
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear David, Thank you so much for taking the time to share such kind words about our staff! I am so glad we could be of help to you during your stay with us. I am sorry that you did not feel like our carpets were not cleaned to their usual standards. I have taken time with our housekeeping staff... More

Fort Worth, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel was excellent. The rooms are nice and quiet. Beds are comfortable. The complimentary breakfast is awesome and served until 10 AM. I don't think there is a better place to stay in the area. Only negative - They are currently building a service station next door, which makes entering the hotel parking lot a little tricky.

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Richard, Thank you so much for taking the time to share about your time at our property. I am glad that you found your room to be comfortable and that you enjoyed our breakfast. Please allow me to apologize for the construction occurring around our location at present. It was not something that we were aware of ahead of... More

Bellevue, OH
Senior Contributor
22 reviews 22 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

What a nice clean hotel. We spent the weekend here while our grandson wrestled at an Ohio State wrestling tournament. We didn't expect the quality of the hotel to be this nice. Everything was very clean and the rooms were very spacious. I couldn't have asked for a nice hotel for the money. I would stay there again if needed.... More

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you so much for your kind words about our facility. It is so great to hear when we have pleasantly surprised a guest. I am glad you enjoyed your stay with us and were able to enjoy some of the area attractions. I hope that we will see you again the next time you are in the area! Sincerely,... More

Sheffield Village, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

Very clean and updated hotel - recently remodeled. Friendly, helpful staff. Best hotel in the city. Very pretty lobby and breakfast area, well-appointed rooms with frig and microwave. Counter in bathroom is too tall, shower is nice and large, toilet area is too small. The pool area is great with lots of windows, comfortable seating and an outdoor patio. Fitness... More

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, General Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Jill, Thank you for taking the time to share about your experience with us. I am so glad to hear that your found our staff to be friendly and helpful and that you found our pool to be so enjoyable. I am sorry that so much exercise room equipment was out of order during your stay. Our maintenance staff... More

Fond du Lac, United States
1 review
5 of 5 stars Reviewed July 11, 2014

Complimentary breakfast is great with a wide variety of delicious hot and cold items! Complimentary WiFi and a business center with complimentary printing allowed me to work remotely while on vacation.

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Rhonda, I am so happy to hear that you enjoyed your recent stay at our hotel. Thank you so much for sharing about your recent experience. We do our best to anticipate any and all needs of our guests. It is great to hear that you found our complimentary Wi-Fi to be of use. We hope you will come... More

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 7, 2014

The hot tub is luke warm and the jets did not work. The pool is ice cold. The breakfast was just average. It's not a bad hotel we just picked the wrong dates to stay there. Not one of the better Hampton experiences.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Cynthia, Thank you so much for taking the time to review our hotel. Feedback such as yours is essential to us so that we may learn to be a more effective team. I am so sorry that our pool and hot tub facility were not functioning up to the standards they should have while you were here. We were... More

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Additional Information about Hampton Inn & Suites New Castle

Address: 2608 West State Street, New Castle, PA 16101
Phone Number:
Location: United States > Pennsylvania > New Castle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites New Castle 2.5*
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Also Known As:
Hampton Inn And Suites New Castle
Hampton Inn & Suites New Castle Hotel New Castle

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Amenities

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Number of rooms
74

Questions & Answers

Questions? Get answers from Hampton Inn & Suites New Castle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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