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Hampton Inn & Suites New Castle

2.5 of 5 2608 West State Street, New Castle, PA 16101
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Certificate of Excellence 2014
Hampton Inn & Suites New Castle
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Hampton Inn & Suites New Castle
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186 reviews from our community

Traveler rating
    115
    44
    21
    3
    3
See reviews for
61
37
10
47
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Wayne, Indiana
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed last night at this Hampton Inn and I must say there was nothing special about it. I usually stay at a Holiday Inn Express about 10 miles north, but thought I would try this due to the $20 night savings. I guess the old adage about getting what you pay for is true. This is a relatively new Hampton... More 

Was this review helpful? Yes
Pachuca, Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

It is the third time I stayed at this hotel and I only have good comments. Rooms very comfortable and clean. I loved the pillows. Good options for breakfast. Great coffee. My only suggestion will be more smiles in the front desk. Thank you!

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Adriana, We are always glad you are here and even more glad to know you enjoy staying! Thank you for taking the time to share about your experience. Your feedback is so helpful and appreciated as I can utilize it to ensure that I am doing everything I can to guarantee quality guest services. I will be working on... More 

Fort Lauderdale, United States
1 review
3 of 5 stars Reviewed 1 week ago

Housekeeping staff provided poor level of service, they never remade the bed during the entire 5 day stay even after a formal compliant. The rest of the Hotel staff were great. Breakfast was available each day early and everything was very fresh and the service team were extremely accommodating.

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Kia-Lee Thank you so much for staying with us recently. I am so glad you were here. I am sorry to hear about the difficulties you experienced with housekeeping. Thank you for bring this matter to my attention. I will be addressing the issue with our head housekeeper immediately. I can assure you that this situation was an anomaly and... More 

New Castle, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything was excellent, except for the complimentary internet. I had a hard time connecting. Otherwise, the room was amazing, the service was amazing, the breakfast was amazing, and the confort of the hotel was amazing!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Matthew, I am so happy you enjoyed your stay with us. Thank you for all of your kind comments about staff, facility, and amenities. I was sorry to hear that you had trouble with our wireless internet service. I will personally be looking into the issue. I hope we will see again, the next time your travels bring you to... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This Hampton in is very clean and the staff are always there to help. The rooms are well kept. The breakfast never disappoints. The kids enjoy the pool and hot tub. The beds are firm but comfortable. We have stayed here 2 times now and each time we had great accommodations. It is close to some stores and right off... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you so much for your comments about the Hampton Inn and Suites in New Castle. We are glad you chose to make us your home away from home this trip. Thank you for sharing a little about your stay. I am so excited to hear that your entire family enjoyed the stay. I hope we will be seeing all... More 

Homewood, Illinois
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for one night during a business trip. The check in was fast and efficient. The room was quite comfortable. There were not a lot of restaurant choices in the area. The in room wifi worked well. The breakfast offering was adequate.

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Jody, I am so glad we were able to accommodate you so well the last time you were in New Castle. Thank you for taking a moment to let us know how we did. If you are in the area again, I hope that you will consider the Hampton Inn and Suites for your home away from home. Sincerely, Jessica... More 

Hilliard, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Check in was fast and easy. The room was clean and the bed was comfortable. Was happy to see the selection of TV channels. While we had a few hotels to choose between we find this Hampton Inn to be among the best. Everyone is friendly and on a cold evening it was great to have hot chocolate in the... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Joyce, I am so happy that you took the time to share a little about the hotel! Thank you for your kind words. We are dedicated to do everything we can to go above and beyond for each and every guest and honored that you decided to stay with us. I hope we will see you again soon the... More 

Hollidaysburg, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

I always feel welcome and safe when I stay here. this is a welcome chain hotel in a small town with few choices for hotels. I highly rate the staff, breakfast, and hotel surroundings!! very comfortable beds, very clean rooms!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Barbara, I am so glad to hear that you enjoy our our staff and breakfast service so much. Thank you for making us your home away from home every time you are in the New castle area. We strive daily to ensure that each and every guest has an equally welcoming and comfortable experience every time they stay with... More 

Elizabeth, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 11, 2014

This hotel greeted me and thanked me for staying with them. I was treated very well. A note was on my nightstand thanking me for staying and telling me who would be at the desk if I needed help. A phone call followed checking on the room conditions. Which were excellent! Beautiful room!! Awesome service! Even put me on first... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear April, I am so glad that you felt so welcomed by our staff. Our guests are our number one priority. We hope that every person who walks through our doors would feel as welcomed as you. Thank you for staying with us and taking the time to let us know how we are doing. We hope to see you... More 

Pittsburgh, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 9, 2014

The hotel was the best part of the stay in New Castle. so if you must go there this is the place to stay. The rooms were clean, the staff was friendly and breakfast was good. This is your best choice if you are in this area.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Mark, I can't tell you how honored our entire staff is to hear your kind words in your recent review. I am so glad that you had such a great experience with us. It is our goal to go above and beyond for every single guest. I am so glad that you stayed with us. We hope to see... More 

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Additional Information about Hampton Inn & Suites New Castle

Address: 2608 West State Street, New Castle, PA 16101
Phone Number:
Location: United States > Pennsylvania > New Castle
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites New Castle 2.5*
Number of rooms: 74
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Also Known As:
Hampton Inn And Suites New Castle
Hampton Inn & Suites New Castle Hotel New Castle

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