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Hampton Inn & Suites New Castle

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2608 West State Street, New Castle, PA 16101
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Hampton Inn & Suites New Castle
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Hampton Inn & Suites New Castle
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215 reviews from our community

Traveler rating
    137
    50
    22
    3
    3
See reviews for
71
39
13
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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    (215)
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    (60)
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Mastic, New York
Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Was in town for work for the week. The lobby was nice and the staff was friendly. Was the first time the door to my hotel room didn't lock (didn't need the key for entry, it just opened right up). If I had been more concerned about this, I would have alerted the front desk and possibly asked for another... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago via mobile

My fiancé and I are in town for a wedding and had originally booked our weekend room at the Comfort Inn in New Castle as it was the wedding blocked hotel. When we walked into that facility we were immediately disgusted, it wAs out dated and the room had such a strong stench of cleansing spray we couldn't breathe. We... More 

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

I am so glad we were able to be of service to you! Thank you so much for the glowing review! I It is good to hear that you and your fiancée enjoyed our facility so much. Thank you so much for your kind words about our staff! Here at the Hampton Inn & Suites in New Castle, our entire... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Out of all the Hampton hotels I have ever stayed at, this is the best,,I would highly recommend this one and will stay at it again..it was very clean and no problems whatsoever. I am Very picky about hotels and I was VERY pleased with my stay here!!

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

I am happy you were so pleased with your stay with us. Thank you for sharing about your experience. We are honored that you consider us one of the best Hamptons you have ever stayed at. We strive to insure that every guest has a welcoming, clean, stress-free stay. We hope to see you again! Warm Regards, Jessica Guest Services More 

Wellsboro, Pennsylvania
Top Contributor
80 reviews 80 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is a very nice place to stay. Very clean a some of the most comfortable beds. The staff will go out of their way to make sure you are happy. Very good breakfast. Wonderful pool area. Will stay again.

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you so much for recommending us! I am so glad that you had time to enjoy our breakfast, as well as our pool area while you were here. We look forward to being your home away from in New Castle in the future! Warm Regards, Jessica Guest Services More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We were greeted by friendly and helpful staff. Hotel was very clean and our room was very comfortable. Pool area was spotless and very relaxing. An overall excellent experience! We had our toddler grandchild with us and staff were very welcoming of this. This made us feel more at home.

Review collected in partnership with Hampton

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castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Elizabeth, Thank you so much for taking the time to share about your stay with us. It is so good t hear that you and your family had such a good time at our pool and other facilities! Thank you for mentioning our staff! It is our goal to make every guest feel as at home with us. We... More 

Delaware, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was very impressed with this particular Hampton Inn. They took the time to hand write a welcome card for me and left it in my room. I felt like a King when I found the card. Service like this is why I am a huge fan of the Hilton properties. Great Job.

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Scott, I am so glad you enjoyed your time with us in New Castle. It is our hope that every guest would feel like royalty when they stay with us. Thank you so much for sharing about your experience and for your loyalty to the Hilton brand. We look forward to seeing again! Sincerely, Jessica Guest Services More 

Pittsburgh, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

As per my previous experiences with Hampton Inns this hotel delivered good service at a good price. There are not a lot of hotel options around New Castle - this is a good choice if you are staying in the area.

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Douglas, Thank you so much for recommending us! I am so glad that you enjoyed your stay with us! We look forward to seeing you again! Sincerely, Jessica Guest Services More 

Clare, Michigan
Top Contributor
113 reviews 113 reviews
38 hotel reviews
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was my first time in New Castle on business. This Hampton Inn is newer than many, and is very clean and well maintained. The bed was superb, and the bathroom immaculate. My room on the top floor was extremely quiet, even though the hotel looked pretty full judging from the number of cars in the parking lot. The complimentary... More 

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Joseph, It is so good to hear that you had such an enjoyable stay with us! We are honored that you took the time to share about your experience and recommend us. We hope that if business brings you back to the area that we will see you again! Warm Regards, Jessica Guest Services More 

Weston, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 19, 2015

The rooms were clean and quiet and the staff very friendly. However, do not plan on eating the complimentary breakfast. We were there 7:00 am and there wasn't any hot food and what was there was cold and didn't taste very well. I highly recommend Bob Evans next door.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Lorreen, Thank you so much for sharing about your stay with us. I am glad to hear that you had a comfortable and quiet stay with us. Thank you mentioning our staff as well. It is our goal as a team to provide the best experience possible for each and every guest. I was sorry to hear about your... More 

Bury St Edmunds, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 13, 2015

We've stayed here multiple times and always have a relaxing experience. The rooms are always clean and everything works. The hotel is comfortable and quiet and Pam always provides an excellent complimentary breakfast. The staff is very helpful and friendly. Keep up the great work! Looking forward to my next stay at the Hampton in New Castle!

Review collected in partnership with Hampton

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear John, We are looking forward to your next stay as well! I am so glad that you enjoy staying with us as much as we enjoy having you stay. Thank you for taking the time to mention the hard work of our entire team but especially Pam. She is indeed a vital member of our team. We hope to... More 

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