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Hampton Inn & Suites New Castle

2.5 of 5 2608 West State Street, New Castle, PA 16101
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Certificate of Excellence 2014
Hampton Inn & Suites New Castle
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Hampton Inn & Suites New Castle
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181 reviews from our community

Traveler rating
    113
    43
    19
    3
    3
See reviews for
60
37
9
45
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Homewood, Illinois
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I stayed here for one night during a business trip. The check in was fast and efficient. The room was quite comfortable. There were not a lot of restaurant choices in the area. The in room wifi worked well. The breakfast offering was adequate.

Was this review helpful? Yes 1
Hilliard, United States
1 review
5 of 5 stars Reviewed 1 week ago

Check in was fast and easy. The room was clean and the bed was comfortable. Was happy to see the selection of TV channels. While we had a few hotels to choose between we find this Hampton Inn to be among the best. Everyone is friendly and on a cold evening it was great to have hot chocolate in the... More

Review collected in partnership with Hampton

Was this review helpful? Yes
Hollidaysburg, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

I always feel welcome and safe when I stay here. this is a welcome chain hotel in a small town with few choices for hotels. I highly rate the staff, breakfast, and hotel surroundings!! very comfortable beds, very clean rooms!

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Barbara, I am so glad to hear that you enjoy our our staff and breakfast service so much. Thank you for making us your home away from home every time you are in the New castle area. We strive daily to ensure that each and every guest has an equally welcoming and comfortable experience every time they stay with... More

Elizabeth, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel greeted me and thanked me for staying with them. I was treated very well. A note was on my nightstand thanking me for staying and telling me who would be at the desk if I needed help. A phone call followed checking on the room conditions. Which were excellent! Beautiful room!! Awesome service! Even put me on first... More

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear April, I am so glad that you felt so welcomed by our staff. Our guests are our number one priority. We hope that every person who walks through our doors would feel as welcomed as you. Thank you for staying with us and taking the time to let us know how we are doing. We hope to see you... More

Pittsburgh, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The hotel was the best part of the stay in New Castle. so if you must go there this is the place to stay. The rooms were clean, the staff was friendly and breakfast was good. This is your best choice if you are in this area.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Mark, I can't tell you how honored our entire staff is to hear your kind words in your recent review. I am so glad that you had such a great experience with us. It is our goal to go above and beyond for every single guest. I am so glad that you stayed with us. We hope to see... More

Pittsburgh, PA
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Parking lot was being paved over a weekend. The paving staff walked by my car as I was getting ready to leave and then yelled at me because I tried to leave the parking lot the same way I had entered it the night before. Hot tub has discolored marks. Hopefully, it just needs painted. Jets make bubbles on the... More

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you for taking the time to share a little about your recent stay with us. I am glad to hear that our breakfast staff was so helpful and that check in went so well for you. I am sorry to hear about your encounter with the staff of the paving company. I am happy to report that our paving... More

Alpine, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very nice hotel. Easy to get to and seemed to be central to everywhere we were going. Very clean rooms, good breakfast, wifi worked great. Parking was a little tight as they were re-surfacing the pavement, but we managed it was really not an issue.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Bill, Thank you for staying with us! I am so glad that you enjoyed our facilities so much. We pride ourselves on going above and beyond for every guest that walks through our doors. Thank you for your patience as we were resurfacing our parking lot. We have now completed that project. We hope that you will visit us... More

New Castle,Pa
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2014

had enjoyable stay at Hampton Inn in New Castle,Pa-Manager Mr Patel was an excellent host,helpful and informative.I'd highly recommend this hotel to anyone staying in New Castle.Good location,easy access,good breakfast choices were nice features.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

I am so happy you had a great experience with us! Our general manager was so thrilled to to that he was able to be helpful to you. Thank you so much for recommending us! I hope we will see you again, the next time you are in the New Castle area. Sincerely, Jessica Guest Services Manager Hampton Inn and... More

Washington, DC
Contributor
19 reviews 19 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 14, 2014

After staying at this Hampton Inn, I have become a fan of this chain. The room was impeccable, very spacious, loved the office desk, the little living area, and the layout of the room. Rooms have a little bar/kitchenette area for you to bring stuff to refrigerate or warm up. There are a few good restaurants around the area so... More

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

I am so glad you enjoyed your stay with us! Thank you so much for taking the time to share a little about your experience at the Hampton Inn and Suites in New Castle. We appreciate your business and all of your kind words about our staff, facility, and local community. It is our goal to give each guest with... More

La porte, in
Contributor
14 reviews 14 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 11, 2014

Welcoming front desk, very helpful, clean comfortable room. We checked in very late and the lady at the front desk was very helpful wanted to know if we would like some water to take up with us. The room was a very large, very clean and very inviting.

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you so much for staying with us and taking a moment to let us know how we are doing. I am glad that you found your room to spacious, clean, and inviting. Thank you for mentioning our staff as well. At Hampton Inn and Suites, New Castle it is our goal that each and every guest will feel welcome... More

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Additional Information about Hampton Inn & Suites New Castle

Address: 2608 West State Street, New Castle, PA 16101
Phone Number:
Location: United States > Pennsylvania > New Castle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites New Castle 2.5*
Number of rooms: 74
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Also Known As:
Hampton Inn And Suites New Castle
Hampton Inn & Suites New Castle Hotel New Castle

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