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Hampton Inn & Suites New Castle

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2608 W. State Street, New Castle, PA 16101
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1 room 1 guest
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Hampton Inn & Suites New Castle
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236 Reviews from our TripAdvisor Community

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Traveler rating
    149
    56
    23
    4
    4
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82
42
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66
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
  • All months
    (236)
  • Mar-May only
    (60)
  • Jun-Aug only
    (80)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (37)
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Falls Church, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Hampton due to other reviewers and we were not disappointed. The lobby is very nice and the breakfast area is very welcoming and comfortable. It's a definite step up from the other hotels that offer free breakfast, however the food is not that great. Should have stuck to cereal... Kind of your typical fare - but... More 

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New Castle,Pa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

As always,everything was first rate about the Hampton here in New Castle,Pa.I would never stay anywhere else when back in town.Staff,management,and facilities were excellent.The location is very convenient to shopping and dining.A convenience store and gas station are right next door,in fact,within walking distance.

Review collected in partnership with Hampton

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castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

I am so pleased that you chose to make the Hampton Inn and Suites your home away from home in New Castle. Thank you for taking the time to mention all the things you enjoyed about your stay. It is the goal of our entire team to go above and beyond for each and every guest in any way we... More 

texas, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

friendly staff. superb breakfast. well maintained. no outdoor pool and water was cold even though it was indoors. amenities as expected. annoying to require 200 characters before completing survey. Abcd efgh ijkl mnop. Qrst uvwxyz.

Review collected in partnership with Hampton

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castlehospitality, Public Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Theresa, I am so glad you enjoyed your stay with us! Thank you for glowing comments about our staff and facility. It is always our number one goal to provide the best experience possible for our guests. The next time you are in the New Castle area, we would be honored to serve you again! Sincerely, Jessica, Guest Services More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here before and after wedding. Staff was Exceptional!!! Asked them to clean room for the morning my now wife was going to be there to get ready and it was stunning. So helpful and accommodating! The ladies at the front desk are so kind and courteous l.

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

I am so glad you stayed with us! We are honored that you let us help you celebrate! Thank you so much for sharing about how much you enjoyed our staff. I am glad we were able to accommodate your needs so well. It is always the goal of our entire team to do what we can to go above... More 

Palmyra, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Everything was fine. I was able to check my self in and my colleague at the same time which made everything much easier. Staff was friendly and the breakfast staff was cheerful, friendly and jovial with us. We would stay here again.

Review collected in partnership with Hampton

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castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Matthew Brian, I am so glad that you chose to make the Hampton Inn and Suites your home while you were in New Castle. Thank you for taking the time to mention our front desk and breakfast bar staff! Our entire team is always doing everything that we can to go above and beyond for each and every guest... More 

Harrisburg, United States
1 review
4 of 5 stars Reviewed July 20, 2015

Had to travel to New Castle for work and this was the only hotel in the area that was decent and they tool full advantage of that. Rate was extremely high for the area and they would not offer government rates.

Review collected in partnership with Hampton

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castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Jacqueline, Thank you for taking the time to share about your stay with us. I am glad that you found our facility to be nice. While we do have government rate there are some limitations on that. I am so sorry that government rate was not available during your stay. All of our rates are set by an outside... More 

Lexington Park, United States
1 review
5 of 5 stars Reviewed July 18, 2015

The hotel was easy to locate from the interstate. I received a warm welcome from the staff. Once in my room, there was a bottle of water and welcoming card, which is first class. Finally, for dinner, the surrounding area has plenty of restaurants from Sheetz to Ruby Tuesday.

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Steven, I am so glad you chose to make the Hampton Inn and Suites your home away from home in New Castle and thrilled to hear that you enjoyed your stay so much. It is our goal that every guest that walks through our doors would have an experience equal to yours. Thank you so much for taking the... More 

Toronto, Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2015

We have repeatedly stayed in this hotel a number of times since 2008 and have really enjoyed our stay on every occasion. The rooms are as new, clean and well kept as they were 7 years ago. Hotel staff are very friendly and helpful. The amenities are also well maintained - clean and still look as if they are new.... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you so much for your continued loyalty. I am so glad that you there are so many things you enjoy about our staff, accommodations, and the surrounding area. It is always our goal at the Hampton Inn and Suites of New Castle to do everything that we can to go above and beyond for each and every guest at... More 

Texas, United States
2 reviews
5 of 5 stars Reviewed July 10, 2015

Very clean and staff was amazing. Located in a good area. Lots of good restaurants close by. Breakfast was very good. It was very close to freeway which made it easy to get to anywhere we wanted to go.

Review collected in partnership with Hampton

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castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Tami, Thank you for sharing about your stay. I am so glad that not only did you enjoy our staff and facility but also that you found our location so convenient for you recent trip. It is our wish to do everything we can for each and every guest that walks through our door. Our team is constantly looking... More 

Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 9, 2015

Stayed here for 2 nights. Very clean place. The rooms were big and very well maintained. I was on the third floor.The only complaint I have is there was some kind of noise all the time. It was like a machine cycling on and off every 10 seconds ( I timed it). I got used to.it but it was a... More 

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Michael, Thank you so much for taking the time to mention cleanliness and maintenance of our facility. Our entire team works to create the cleanest and most comfortable experience possible for each and every guest. I am sorry to hear about the noise disturbance during your stay. I have brought this to the attention of our maintenance team who... More 

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