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Hampton Inn & Suites New Castle

2.5 of 5 2608 West State Street, New Castle, PA 16101
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Certificate of Excellence 2014
Hampton Inn & Suites New Castle
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Hampton Inn & Suites New Castle
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192 reviews from our community

Traveler rating
    121
    44
    21
    3
    3
See reviews for
64
38
10
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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  • All months
    (192)
  • Mar-May only
    (42)
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    (59)
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    (59)
  • Dec-Feb only
    (32)
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Pataskala, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

I got there in the middle of a snow storm and the snow removal crew was already on the site doing their job. I likes the Cleanliness and professionalism of the hotel and staff. I will definitely stay at this hotel in the future. breakfast and lobby was also first class.

Review collected in partnership with Hampton

Was this review helpful? Yes
Cottageville
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stay here quite often as we have family in the area. As usual everything went well-the room was nice and clean. We had a small problem with one of the lights and Jessica with guest services had the problem resolved in no time. I would recommend this hotel anytime.

Was this review helpful? Yes
Northfield, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was directed to Hampton Inn by the people I was meeting in New Castle...I was delightfully surprised...THe Hotel was attractive, nicely decorated, clean and the staff was most helpful. Complimentary breakfast was an unexpected treat.

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Gary, Thank you for staying at the Hampton Inn and Suites and taking the time to mention how much you enjoyed our facility and staff. I hope we will see you again the next you are in New Castle area! Sincerely, Jessica Guest Services Manager More 

Indianapolis, Indiana, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Could not have been happier we have stayed in a lot of motels and this one was a great experience. Spacious room was very clean and the bed was very comfortable. Loved the duvet that was on the bed. Large bathroom , sitting area just an all around good experience.

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Bob, Thank you so much for sharing about your stay. I am so pleased that you enjoyed your room and its furnishings so much. It is our goal at the Hampton Inn and Suites to go above and beyond for each and every guest. I hope that we will see you again the next time you come to the... More 

Reading, PA, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I have been back and forth to the New Castle PA area numerous times over the past year, due to family illness. We have tried various hotels and we agree this Hampton Inn provides the best service and cleanest rooms. Never disappointed.

Review collected in partnership with Hampton

Was this review helpful? Yes 2
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Regina, Thank you so much for recommending us. We are always happy to see you and so glad that you enjoyed your stay. I can’t tell you what your loyalty and praise mean to our entire staff. I do hope that all is well with your family and that we will see you again soon! Sincerely, Jessica Guest Services... More 

New Castle, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

For family reasons I need to return to my hometown on various occasions. This hotel is by far the best New Castle has to offer. Whether traveling with my young family or traveling solo, I wouldn't stay anywhere else.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Kimberly, I am so glad that you have enjoyed your stays with us! We are always happy to have you! Thank you for such high praise. It is our goal to go above and beyond for every guest that walks through our doors. I am glad we are able accommodate your family so well. I look forward to seeing... More 

Fort Wayne, Indiana
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 19, 2014

Stayed last night at this Hampton Inn and I must say there was nothing special about it. I usually stay at a Holiday Inn Express about 10 miles north, but thought I would try this due to the $20 night savings. I guess the old adage about getting what you pay for is true. This is a relatively new Hampton... More 

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Hampton Inn & Suites in New Castle. The guest experience is our number one priority and we truly want that to be evident in the service we provide. I am so sorry we did not exceed your expectations. I wanted to assure that the... More 

Pachuca, Mexico
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 17, 2014 via mobile

It is the third time I stayed at this hotel and I only have good comments. Rooms very comfortable and clean. I loved the pillows. Good options for breakfast. Great coffee. My only suggestion will be more smiles in the front desk. Thank you!

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Dear Adriana, We are always glad you are here and even more glad to know you enjoy staying! Thank you for taking the time to share about your experience. Your feedback is so helpful and appreciated as I can utilize it to ensure that I am doing everything I can to guarantee quality guest services. I will be working on... More 

Fort Lauderdale, United States
1 review
3 of 5 stars Reviewed December 8, 2014

Housekeeping staff provided poor level of service, they never remade the bed during the entire 5 day stay even after a formal compliant. The rest of the Hotel staff were great. Breakfast was available each day early and everything was very fresh and the service team were extremely accommodating.

Review collected in partnership with Hampton

Was this review helpful? Yes
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Kia-Lee Thank you so much for staying with us recently. I am so glad you were here. I am sorry to hear about the difficulties you experienced with housekeeping. Thank you for bring this matter to my attention. I will be addressing the issue with our head housekeeper immediately. I can assure you that this situation was an anomaly and... More 

New Castle, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2014

Everything was excellent, except for the complimentary internet. I had a hard time connecting. Otherwise, the room was amazing, the service was amazing, the breakfast was amazing, and the confort of the hotel was amazing!

Review collected in partnership with Hampton

Was this review helpful? Yes 1
castlehospitality, Guest Relations Manager at Hampton Inn & Suites New Castle, responded to this review

Matthew, I am so happy you enjoyed your stay with us. Thank you for all of your kind comments about staff, facility, and amenities. I was sorry to hear that you had trouble with our wireless internet service. I will personally be looking into the issue. I hope we will see again, the next time your travels bring you to... More 

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Additional Information about Hampton Inn & Suites New Castle

Address: 2608 West State Street, New Castle, PA 16101
Phone Number:
Location: United States > Pennsylvania > New Castle
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites New Castle 2.5*
Number of rooms: 74
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Also Known As:
Hampton Inn And Suites New Castle
Hampton Inn & Suites New Castle Hotel New Castle

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