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Super 8 New Castle

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1699 New Butler Road, 422 Business Road, New Castle, PA 16101
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Super 8 New Castle
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Super 8 New Castle
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121 reviews from our community

Traveler rating
    42
    28
    17
    17
    17
See reviews for
40
8
17
30
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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    (42)
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Tampa, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Overall it was a decent stay. The staff were friendly and helpful. The lobby and hallway smelled heavily of smoke, so I was concerned about the odor in the room. I was pleasantly surprised; it was smoke-free. The property is definitely dated; it could stand fresh paint and new carpet, but it is clean. The breakfast left much to be... More 

Was this review helpful? Yes
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great beds,room was very clean the bathroom was clean staff was realy nice and easy to work with from start to finish ,breakfast was great.internet was very fast but I have to ask for passed cod for it .I will stay in this hotel again on the next trip.

Was this review helpful? Yes 1
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you so much for your kind review. We do appreciate it very much. It pleases us to know you were happy with our hotel and our staff. I have to say we do have a great working staff here.Each one of us want you to have a great stay when visiting our hotel and we look forward to your... More 

Cleveland, Ohio
Contributor
11 reviews 11 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This place is run down...from the manual swipe credit card to the poor wifi to the leaking sink faucet, this place is worn. They say they dont even start serving breakfast until 7am instead of the usual 6!

Review collected in partnership with Super 8

Was this review helpful? Yes 3
Jama S, Manager at Super 8 New Castle, responded to this review

We are sorry you felt inconvenienced. We try to please all our customers. Our breakfast is from 7am until 10 am. It is posted by the breakfast room. We would love for you to give us another try in the future. If you decide to do so please call me at 724-658-8849 and I will see that the breakfast is... More 

Moosic, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2015

Our business utilizes this motel for our employees when they are in the New Castle area. We would rate this Super 8 as an A+. The staff is extremely accommodating , friendly, personable and helpful and are always eager to assist . The motel is also very clean and comfortable . Would highly recommend this motel to all travelers. We... More 

Was this review helpful? Yes 1
Jama S, Manager at Super 8 New Castle, responded to this review

We would like to thank you for your wonderful review. We are very glad you chose our hotel. The workers here are very nice and respectful. We do our best to make every one happy and its good to know we achieved our goal with your company. Again Thank you and always keep us in mind when in our area. More 

Clarion, Pennsylvania
2 reviews
3 of 5 stars Reviewed March 14, 2015

room was on the first floor, but it reminded me of a basement bedroom in a split level. even though could find 5 bars, neither I nor the front desk clerk could connect to the internet. every device needed their own separate security code. taking passwords a bit extreme...

Review collected in partnership with Super 8

Was this review helpful? Yes
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you for choosing to stay with us here at the Super 8. We had a bad storm a week back and our service was not working right, We have called them several times to have them come fix it. So we are changing providers. We want our guest to have the best experience at our hotel. We are sorry... More 

Lexington, Kentucky
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2015

We had the pleasure of staying at Super 8 Motel in New Castle, Pa. I really enjoyed my stay. The rooms were clean and comfortable. The staff was friendly and helpful. I will definitely stay there again. Thanks

Was this review helpful? Yes 3
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you so much for the nice review, we are very happy you enjoyed your stay with us. Hope to see you again in the future. Thank you again for taking the time to let us know you were happy with your stay. More 

Vancleve, Ky
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 25, 2015

My husband and I stay here back in the fall on our way to Niagara Falls and a few other places in PA. It is a nice little town and this is a very affordable hotel with a especially friendly staff that will assist you with any condiments that you may have left at home. Clean and very conformable, will... More 

Was this review helpful? Yes 2
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you for such a nice review, its nice to know we made you a happy customer, Hope you visit us again next time your in our area. And again thank you for taking the time to share your thoughts. More 

Omaha, Nebraska
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 25, 2015

I personally thought this hotel wasn't going to be good but wow, was I wrong. This hotel was more than amzing the service there is fantastic and the manager was very kind along with the cleaning ladies. The breakfast was good and clean. The room was cleaner than I thought. If I had to stay at this hotel I would... More 

Was this review helpful? Yes 3
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you for your nice review of us, We do try hard to please everyone. We work as a family here and we want you to feel like your home. Our home is your home. Please do come back and visit us again the next time you in the area. Again, thank you. More 

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 24, 2015

The cable was shut off in the AM, the coffee maker didn't work. The room had stains on the carpet and a chair that looked like it came out of a thrift store. The refrigerator door wouldn't shut. When I checked out, I was simply told "I'll look in to it" by the front desk clerk. That's great for the... More 

Review collected in partnership with Super 8

Was this review helpful? Yes 1
Jama S, Manager at Super 8 New Castle, responded to this review

Dear Sir, we are very sorry you were uncomfortable at our hotel. We have had a lot of cold weather and snow. The cable was out all over New Castle. We take extreme care with the credit card numbers. We do have to have a hard copy for other reasons. If you had come down to the front desk we... More 

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