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Super 8 New Castle

2.0 of 5 1699 New Butler Road, 422 Business Road, New Castle, PA 16101
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Super 8 New Castle
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Super 8 New Castle
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103 reviews from our community

Traveler rating
    35
    24
    14
    14
    16
See reviews for
34
8
14
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (103)
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    (37)
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    (34)
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    (19)
  • Dec-Feb only
    (13)
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Brooklyn, New York, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My family and I had an amazing stay there. Service was great and employees were very friendly. Room was very clean and manager was very polite. Breakfast was amazing, great amount of variety. Definitely staying there again if I'm by New Castle. -Fady K.

Was this review helpful? Yes 1
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you for such a nice review. Its always nice when someone tell us how we are doing and when we please our customers. When someone lets us know we pleased them it makes us try to do even better. Nice pat on the back and thank you so much. Please come visit us again. More

Boston, Massachusetts
2 reviews
3 of 5 stars Reviewed August 27, 2014

I've stayed here a couple times on business. Though the property is nothing fancy, the rooms have been clean & quiet, the staff friendly and accommodating. The (free) continental breakfast is basic but they do have a waffle maker! If/when business brings me back to the area, I would stay again.

Was this review helpful? Yes
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you for your nice review, We do our best to make each customer happy. We do have the breakfast that corporate requires us to have and we do add a little to make it a little better for our customers. We do try to put that little extra care in every thing we do. And its appreciated when someone... More

Roaming Shores, Ohio, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 25, 2014 via mobile

I couldn't get in the nicer hotel I usually stay in for business and was forced to stay here. I was concerned walking in that my room would be a "nonsmoking" room that really used to be smoking because lobby was smoky smelling. While the room had a little too much air freshener applied, it was not smoky. It was... More

Was this review helpful? Yes
Jama S, Manager at Super 8 New Castle, responded to this review

We are very sorry if we were not up to your standards, Our team here work as a team. We are a family working together to make this the best it can be. Everyone who works here tries there best to make each customer feel at home and welcome. We hope you will give us another try. We all will... More

Ashville
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2014

The folks at the front desk are great the cleaning staff keeps every thing up and ready to go from the halls to the rooms. Better teepee could be put in the bath rooms its like wiping with 90 grit sand paper.

Review collected in partnership with Super 8

Was this review helpful? Yes 1
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you for your wonderful review, I will let our staff and the front desk know how much you appreciated them. We try hard to make all of our customers happy, Again Thank you and hope to see you again in the near future. More

Akron, Ohio
Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 8, 2014

I do business in New Castle twice a year, and have stayed here several times. If you are looking for something fancy, go somewhere else. Rooms are small, furniture is dark and old. Bathrooms are also small with damage to the ceiling that wasn't repaired properly. The property is old looking and the rates are over priced for the basic... More

Was this review helpful? Yes
Jama S, Manager at Super 8 New Castle, responded to this review

We are very sorry your stay was not what you expected. We try our best to please everyone of our guest. If you would give me a call the next time you stay with us, I will see to it your room is ready for you my self. Thank you for staying with us here at the Super 8. More

new castle
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 6, 2014

this hotel is the best hotel i have ever stayed in. my husband and i loved the room. we had the best breakfest. the staff was amazing. the manager was a very nice person. thank you for having a good hotel!

Was this review helpful? Yes 2
Jama S, Manager at Super 8 New Castle, responded to this review

Well we are happy you enjoyed your stay with us here at the Super 8 and hope to see you again in the future. Thank you for the great review its always a pleasure to have someone like you stay with us. Again Thank You!! More

1 review
4 of 5 stars Reviewed July 20, 2014

I try to visit my relatives in New Castle once per year. I have stayed here for several of those trips. The old in the title refers to the hotel being like an old pair of comfortable shoes. Pleasant and familiar. Quiet, clean, (screwed up TV with 2 remotes), and breakfast - just like home!

Was this review helpful? Yes
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you for your nice review. We love it when we get return customers. We do our best to please. We are sorry about the TV having to use 2 remotes, but our cable remotes gets programmed to the TV and we have to use the one for it also. We do try to stay on top of that. Hope... More

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Additional Information about Super 8 New Castle

Address: 1699 New Butler Road, 422 Business Road, New Castle, PA 16101
Location: United States > Pennsylvania > New Castle
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 New Castle 2*
Number of rooms: 57
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Also Known As:
Super Eight New Castle
New Castle Super Eight
New Castle Super 8

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