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Super 8 New Castle

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1699 New Butler Road, 422 Business Road, New Castle, PA 16101
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Super 8 New Castle
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126 Reviews from our TripAdvisor Community

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Traveler rating
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    32
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed 3 nights. It was quiet. Had all the necessities, even if some were jury-rigged with packing tape. Breakfast was bare bones, but enough. It's clean and the staff was pleasant and helpful. Good value.

Was this review helpful? Yes 1
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you for taking the time to give us a review. We try our best to please every one by any mean possible. We hope to see you again in the future. Again Thank you so much!! More 

Tampa, Florida
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 19, 2015

Overall it was a decent stay. The staff were friendly and helpful. The lobby and hallway smelled heavily of smoke, so I was concerned about the odor in the room. I was pleasantly surprised; it was smoke-free. The property is definitely dated; it could stand fresh paint and new carpet, but it is clean. The breakfast left much to be... More 

Was this review helpful? Yes
Jama S, General Manager at Super 8 New Castle, responded to this review

thank you so much for taking the time to give us a review. We do offer smoking and non smoking rooms and are pleased that your room was clean and smoke free. Our breakfast is what Super 8 requires that includes hot and cold cereals fresh fruit waffles toast cinnamon rolls coffee and two kinds of juices. We do require... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2015

Great beds,room was very clean the bathroom was clean staff was realy nice and easy to work with from start to finish ,breakfast was great.internet was very fast but I have to ask for passed cod for it .I will stay in this hotel again on the next trip.

Was this review helpful? Yes 1
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you so much for your kind review. We do appreciate it very much. It pleases us to know you were happy with our hotel and our staff. I have to say we do have a great working staff here.Each one of us want you to have a great stay when visiting our hotel and we look forward to your... More 

Cleveland, Ohio
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 30, 2015

This place is run down...from the manual swipe credit card to the poor wifi to the leaking sink faucet, this place is worn. They say they dont even start serving breakfast until 7am instead of the usual 6!

Review collected in partnership with Super 8

Was this review helpful? Yes 3
Jama S, Manager at Super 8 New Castle, responded to this review

We are sorry you felt inconvenienced. We try to please all our customers. Our breakfast is from 7am until 10 am. It is posted by the breakfast room. We would love for you to give us another try in the future. If you decide to do so please call me at 724-658-8849 and I will see that the breakfast is... More 

Moosic, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 7, 2015

Our business utilizes this motel for our employees when they are in the New Castle area. We would rate this Super 8 as an A+. The staff is extremely accommodating , friendly, personable and helpful and are always eager to assist . The motel is also very clean and comfortable . Would highly recommend this motel to all travelers. We... More 

Was this review helpful? Yes 1
Jama S, Manager at Super 8 New Castle, responded to this review

We would like to thank you for your wonderful review. We are very glad you chose our hotel. The workers here are very nice and respectful. We do our best to make every one happy and its good to know we achieved our goal with your company. Again Thank you and always keep us in mind when in our area. More 

Clarion, Pennsylvania
2 reviews
3 of 5 stars Reviewed March 14, 2015

room was on the first floor, but it reminded me of a basement bedroom in a split level. even though could find 5 bars, neither I nor the front desk clerk could connect to the internet. every device needed their own separate security code. taking passwords a bit extreme...

Review collected in partnership with Super 8

Was this review helpful? Yes
Jama S, Manager at Super 8 New Castle, responded to this review

Thank you for choosing to stay with us here at the Super 8. We had a bad storm a week back and our service was not working right, We have called them several times to have them come fix it. So we are changing providers. We want our guest to have the best experience at our hotel. We are sorry... More 

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