I stayed there a few months back. was not sure where to check in was told to walk into the small office. the mgt on duty was loud and walking around with no shoes on and talking on her cell phone while she was doing a check-in. then put down staff members, thought it was unprofessional later in the evening... More

We recently spent a week staying at the Mainstay Suites in Mountville, PA. I chose this hotel for the price and the fact that for a long stay it is nice to have a kitchen for some meals. The room was clean and nice. I would think that a chain that caters to long stays would provide more comfortable chairs/couches... More

We were traveling with someone who must use a wheelchair. We also needed to have 3 separate beds in one room. When I called to make the reservation I was told that all the handicapped accessible rooms were booked. I told them we could manage as long as there was enouh room for the wheelchair to move around the room.... More

Recently, we needed a place to stay for two weeks while our kitchen was being remodeled. This turned out to be the perfect solution. Room was very cozy and comfortable. Bathroom is a nice size and the shower one of the best we've ever had in a hotel. Kitchen is full size and fully stocked with dishes, utensils, pots and... More

My family and I stayed at the mainstay suites on April 2nd and 3rd. We were very pleased with the cleanliness and large size of the room. My husband and I were traveling with our 2 daughters and my mother. There was a king size bed, double bed and pull out sofa in the room. There was also a recliner... More

This is my second rating of this hotel. My previous rating was not very good. I received a message from Mainstay to say they were listening.... and they did! I have recently returned to the hotel and couldn't beleive it. The staff was always pleasant and the location and amenities were exactly what I needed. However, the carpet was old... More

Staff is extremely nice, but the cleanliness is lacking. Rooms are large and comfortable but out-dated. Very dusty and nasty carpets. There are three washers and three dryers, but a washer and a dryer have been broken for a while. why would they not fix things like this. It really needs some TLC.

When I first went into the “non-smoking” hotel room, I was overcome by the awful musty or smoke smell. Unfortunately, the windows do not open on the 1st floor, so you have to wait until you get used to the smell. It took a while before I got used to the smell, but after I made eggs the next day... More

I stayed at this hotel from 7/26-28. We were attending the Scrapbooking Expo in Lancaster, and it was the only place for a good rate at the time. We had a room with a queen size bed and a pull out sofa. The bathroom was small, and the kitchen area was big enough. The fridge was a full size. In... More