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MainStay Suites of Lancaster County

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314 Primrose Lane, Mountville, PA 17554
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1 room 1 adult
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MainStay Suites of Lancaster County
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93 Reviews from our TripAdvisor Community

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York, Pennsylvania
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I thought it was great to see other pets and I did not have any problems with pet odors, as others have mentioned. The only two detractors were, our bed was supposed to be Queen size, it was only a full and the Jacuzzi kept shutting off at the oddest times. We reported it and they could not seem to... More 

Helpful?
Thank jscatlovers
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for the review! I am happy to hear you enjoyed our pet friendly hotel. Our staff works diligently to maintain a clean facility even though we allow pets. We are constantly updating our facility and our breakfast choices. We hope to see you again soon. More 

Bel Air, Maryland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 19, 2015

I stayed here for two weeks for business and was very comfortable and happy there. The staff is friendly and helpful, breakfast selection was awesome, fruit out at all times, warm cookies in the evenings. I loved the fact that the cleaning people do not come in every day - I prefer my stuff not be touched and moved and... More 

Helpful?
Thank xkarenlitz
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your kind comments. I am happy to hear you enjoyed our housekeeping policies and friendly staff. Please come to visit us again soon. More 

2 reviews
1 of 5 stars Reviewed October 2, 2015 via mobile

We checked in and went to the 2 bedroom Suite --- room 212 and it had a bad odor. Couldn't open the windows either for fresh air. It was a non smoking room but it didn't smell like one. We found another room and left the establishment within the hour. If you book a room here, be prepared for a... More 

Helpful?
Thank Jon B
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Please accept ouor sincere apology for failing to meet your expectations. Unfortunately some guests disregard our smoking policies. I am sorry we were unable to get the room to an acceptable level of comfort for you. I hope you will give us a second chance to meet your expectations. More 

Frederick, Maryland
1 review
5 of 5 stars Reviewed September 11, 2015

My basset hound had a great time! The staff at this hotel really are dog lovers. The whole hotel was clean and quite. Great experience! The only thing that wasn't perfect was the breakfast: I think they just need more choices. Other than that- superb!

Helpful?
Thank Katie R
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your wonderful comments. We strive to make every guests' stay an exceptional one, even our 4 legged guests. Your comments serve as encouragement for our hard working staff. Please come and stay with us again soon. More 

Ballymena
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed August 9, 2015

As a family of 5, (kids aged between 9 and 15) we stayed in a 2 bedroom suite for 6 days mid July. The room was spacious, clean and good with the kitchenette there, though there was no oven. We used the outdoor pool most days, at various times and never found it too busy. The patio and pool area... More 

Helpful?
Thank Ruth P
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am happy we were able to accomodate your large family in one of our 2 bedroom suites. I will share you compliments with our staff. They always appreciate positive feedback. I hope you will vacation with us again. More 

Latrobe, Pennsylvania
2 reviews
5 of 5 stars Reviewed August 8, 2015

awesome price for awesome room! Staff is very accommodating and overall very pet friendly. The breakfast could be a little better (maybe a meat and a starch) but nonetheless loved our stay this past week! The wifi connection was very weak and cell couldn't send or receive messages as effectively until outside or somewhere other than in the hotel. We... More 

Helpful?
Thank nike73152
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your review. I am very happy to hear you had a good experience at our hotel. Our staff strives to make every stay special. Please come back and stay again soon. More 

Michigan
Level Contributor
78 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed July 20, 2015

We recently stayed Thursday to Sunday with our collie who was well received. Check in was smooth and easy and full explanations given about our included breakfast, wifi, pool, patio area, preferred dog walking area and how housekeeping worked. We received our request of a first floor room (although there are elevators) on the back side of the hotel (quieter).... More 

Helpful?
2 Thank MichiganLaurena
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for the complimentary review! Our staff will be encouraged by your comments. I am happy to hear both you and your 4 legged friend enjoyed our many ammenities. I hope you can stay with us again soon. More 

Deptford, New Jersey
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed July 6, 2015 via mobile

I don't understand how this hotel has 4 stars on Tripadvisor. Worst hotel experience I ever had. There were only smoking rooms left and that's fine if that's all there is available but the smell was god awful and you couldn't get any fresh air in the room from the sealed shut windows. The room just felt disgusting so I... More 

Helpful?
Thank wolfeman8
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am sorry you had an unpleasant stay. I hope you notified our front desk of your problems. We take all comments seriously and will look into these issues. Please call me so I can have a better understanding of the problems you encountered. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 16, 2015

Unprofessional staff, housekeeping services are a joke crumbs on the sofa and a cigarette butt in bathroom drawer in a no smoking room. you would think with all the staff they have standing around there all day talking about each other the hotel would look better but nope. Place is a joke dont waste your money these people are crooks

Helpful?
3 Thank Kris K
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

I am so sorry to hear our hotel did not meet your expectations. I hope you reported your concerns to the front desk. Please call me at 717-285-1777 so I can further address this situation. Thank you for bringing this to my attention. More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 29, 2015 via mobile

We went for a weekend tournament and most of the hotels were already booked. The staff was friendly and great!! But for the price you pay a night the place could've been upgraded. The rooms had that ugly dark carpet n those outdated bed covers!! If the place didn't look like something from the 80s I would have given them... More 

Helpful?
Thank Tyreneeh
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for taking time to comment on our property. We take all reviews seriously and will pass along your suggestions. Please come and stay with us again when in the area. More 

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