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MainStay Suites of Lancaster County

Certificate of Excellence
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314 Primrose Lane, Mountville, PA 17554
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MainStay Suites of Lancaster County
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Ranked #2 of 2 Hotels in Mountville
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed January 12, 2015
Karebear123
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84 reviews from our community

Traveler rating
    28
    35
    13
    4
    4
See reviews for
29
14
2
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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    (84)
  • Mar-May only
    (13)
  • Jun-Aug only
    (36)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (9)
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Top Contributor
82 reviews 82 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 12, 2015

I was here by myself on a business trip, this location was great for getting to Columbia where my customer was located, but there is not much else in this immediate area. It is an extended Stay type hotel which I was not aware of when I booked it so make sure you understand what that means: no daily room... More 

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lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am sorry to hear that your heat was not working properly, I hope you notified our front desk about the situation. We appreciate you comments and will certainly look into the matter. More 

Allentown, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 9, 2014 via mobile

This hotel literally has the worst management I have ever seen. The main manager on staff a lady named Lee was extremely rude and downright nasty. When we, approached her with valid issues concerning our room, her exact reply to us was " then I will just refund you your money and you can just go some where else". My... More 

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lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for bringing this matter to our attention. We take all guest comments seriously. Please call 717-285-1777 so we can further discuss this matter at your convenience. More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 26, 2014 via mobile

We stayed at in this hotel for one night and were not satisfied. We rented a room for 3 guests and to our dismay, we received a room with only one bed and one pull out couch. Nobody at the front desk made an effort to switch our rooms because technically the room sleeps three people (if you count the... More 

Was this review helpful? Yes 1
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

I am sorry to hear of your disappointing stay. Our staff strives to make every guests' stay satisfactory. The occupancy for the room you reserved is 4 people. We do offer suites with 2 queen beds and a double sleep sofa as well as a full kitchen. Perhpas if you visit our area again that room type would be bettrer... More 

Yabucoa, Puerto Rico
2 reviews
5 of 5 stars Reviewed October 18, 2014

Room was good, service was good, friendly staff. At this hotel you feel like you are with family. Breakfast was served with a good presentation, good selection and healthy. Location was only 10 minutes from work and traffic was really light.

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

I am so happy to hear you felt like home here. I will pass your kind comments on to our dedicated staff. I hope you are able to visit us again soon. More 

Dingmans Ferry, Pennsylvania
Top Contributor
70 reviews 70 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 14, 2014

Back from four-night stay in well-located hotel for visiting PA Dutch area, Harrisburg capital/Capitol and Hersey. We travel a lot and our no smoking, two queen beds. two big windows room with kitchen was one of the largest we've stayed in. Value priced 'extended stay' properties are usually no frills and there were a couple of worn spots, but the... More 

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lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am pleased to hear you enjoyed our clean, roomy suites. Our friendly staff puts great effort into making every guest feel welcome. Perhaps you will have reason to stay with us again. More 

Allentown, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 4, 2014 via mobile

First of all the staff here were extremely rude. I had a problem with their hostile attitude upon even booking the room from the start. The room was so tiny it was a joke. First night asked for pillows only to be told they didn't have any in the entire hotel??. Then my daughter went to use the sofa bed... More 

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lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for taking time to comment on our hotel. I am very sorry you had a disappointing stay and I am looking into the problems you experienced. Please contact me so that I can have more information on this subject. Again my sincere apology. More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 4, 2014

This is my first trip advisor review, but I felt it necessary to warn people about this hotel. We booked a room for four adults and they placed us in a room with one queen bed and a small pullout couch. The pullout couch was extremely uncomfortable so we put the mattress from it on the floor but it still... More 

Was this review helpful? Yes 3
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

I am so sorry about your disappointing stay. Our suites all have a full kitchen and a sitting area with a full size sleep sofa. We have rooms with 1 queen bed or rooms with more beds if requested. The standard occupancy for the room type with 1 queen bed is 4 people. Thank you for bringing the other issues... More 

East Brunswick, NJ
Contributor
14 reviews 14 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 14, 2014

We stayed here for 4 nights in August 2014. Upon checking into our room, it smelled badly of smoke, despite the fact it was a non smoking room. The staff handled it well. They moved us into another room for the night. The following morning it was thoroughly cleaned and we were able to move back. We were given a... More 

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lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am so happy you enjoyed your stay and our outdoor pool. Our staff strives to be alert to all of our guests needs and appreciates hearing they have done a good job. More 

Smyrna, Delaware, United States
1 review
2 of 5 stars Reviewed September 8, 2014

The room smelled like smoke, even though it was supposedly a non-smoking room. The bed was located in a small alcove, but wasn't centered, so it was crowded to get by on one side. The one AC vent made the kitchenette area cool, but the bed alcove area was way too warm. There was NO maid service. We were fine... More 

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

I am sincerely sorry for your disappointing stay. I hope you were able to contact our front desk to get your room changed. Although rooms are noted to be non smoking there are times when people disregard that and smoke in their rooms anyway. Due to our extended stay model hotel, housekeeping is available upon request. Many of our long... More 

MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2014

Hi Linda, We just came back from staying a week at your hotel for vacation. It was my mom and I and her cat (Baby). I cant praise your hotel enough your staff is the best and the rooms are so nice. The beds are so comfortable I hate getting up in the mornings. We enjoy the breakfast and the... More 

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you so much for your comments. I will share this with the staff. We love to hear positive comments about our facility. Our staff works very hard to assure a great stay for our guests. We look forward to your visit next year. More 

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