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All 2 Mountville hotels

MainStay Suites of Lancaster County

2.5 of 5 Hotel   |   314 Primrose Lane, Mountville, PA 17554
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Ranked #1 of 2 Hotels in Mountville
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 weeks ago
Junior L
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82 reviews from our community

Traveler rating
    28
    35
    12
    4
    3
See reviews for
29
14
2
8
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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All months
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at in this hotel for one night and were not satisfied. We rented a room for 3 guests and to our dismay, we received a room with only one bed and one pull out couch. Nobody at the front desk made an effort to switch our rooms because technically the room sleeps three people (if you count the... More

Was this review helpful? Yes 1
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

I am sorry to hear of your disappointing stay. Our staff strives to make every guests' stay satisfactory. The occupancy for the room you reserved is 4 people. We do offer suites with 2 queen beds and a double sleep sofa as well as a full kitchen. Perhpas if you visit our area again that room type would be bettrer... More

Yabucoa, Puerto Rico
2 reviews
5 of 5 stars Reviewed October 18, 2014

Room was good, service was good, friendly staff. At this hotel you feel like you are with family. Breakfast was served with a good presentation, good selection and healthy. Location was only 10 minutes from work and traffic was really light.

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

I am so happy to hear you felt like home here. I will pass your kind comments on to our dedicated staff. I hope you are able to visit us again soon. More

Dingmans Ferry, Pennsylvania
Top Contributor
67 reviews 67 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 14, 2014

Back from four-night stay in well-located hotel for visiting PA Dutch area, Harrisburg capital/Capitol and Hersey. We travel a lot and our no smoking, two queen beds. two big windows room with kitchen was one of the largest we've stayed in. Value priced 'extended stay' properties are usually no frills and there were a couple of worn spots, but the... More

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am pleased to hear you enjoyed our clean, roomy suites. Our friendly staff puts great effort into making every guest feel welcome. Perhaps you will have reason to stay with us again. More

Allentown, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 4, 2014

First of all the staff here were extremely rude. I had a problem with their hostile attitude upon even booking the room from the start. The room was so tiny it was a joke. First night asked for pillows only to be told they didn't have any in the entire hotel??. Then my daughter went to use the sofa bed... More

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for taking time to comment on our hotel. I am very sorry you had a disappointing stay and I am looking into the problems you experienced. Please contact me so that I can have more information on this subject. Again my sincere apology. More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 4, 2014 via mobile

This is my first trip advisor review, but I felt it necessary to warn people about this hotel. We booked a room for four adults and they placed us in a room with one queen bed and a small pullout couch. The pullout couch was extremely uncomfortable so we put the mattress from it on the floor but it still... More

Was this review helpful? Yes 3
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

I am so sorry about your disappointing stay. Our suites all have a full kitchen and a sitting area with a full size sleep sofa. We have rooms with 1 queen bed or rooms with more beds if requested. The standard occupancy for the room type with 1 queen bed is 4 people. Thank you for bringing the other issues... More

East Brunswick, NJ
Contributor
13 reviews 13 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 14, 2014

We stayed here for 4 nights in August 2014. Upon checking into our room, it smelled badly of smoke, despite the fact it was a non smoking room. The staff handled it well. They moved us into another room for the night. The following morning it was thoroughly cleaned and we were able to move back. We were given a... More

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am so happy you enjoyed your stay and our outdoor pool. Our staff strives to be alert to all of our guests needs and appreciates hearing they have done a good job. More

Smyrna, Delaware, United States
1 review
2 of 5 stars Reviewed September 8, 2014

The room smelled like smoke, even though it was supposedly a non-smoking room. The bed was located in a small alcove, but wasn't centered, so it was crowded to get by on one side. The one AC vent made the kitchenette area cool, but the bed alcove area was way too warm. There was NO maid service. We were fine... More

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

I am sincerely sorry for your disappointing stay. I hope you were able to contact our front desk to get your room changed. Although rooms are noted to be non smoking there are times when people disregard that and smoke in their rooms anyway. Due to our extended stay model hotel, housekeeping is available upon request. Many of our long... More

MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2014

Hi Linda, We just came back from staying a week at your hotel for vacation. It was my mom and I and her cat (Baby). I cant praise your hotel enough your staff is the best and the rooms are so nice. The beds are so comfortable I hate getting up in the mornings. We enjoy the breakfast and the... More

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you so much for your comments. I will share this with the staff. We love to hear positive comments about our facility. Our staff works very hard to assure a great stay for our guests. We look forward to your visit next year. More

1 review
5 of 5 stars Reviewed August 23, 2014

Convenient to Dutch Apple Theatre. Friendly staff. Good value. Would stay again. Have stayed before and is my hotel of choice in Lancaster area. Miniature golf course nearby. Easy access from Route 30.

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am happy to hear you enjoy our convienent location and friendly staff. We look forward to your return visits. More

New York, New York, United States
2 reviews
4 of 5 stars Reviewed August 20, 2014

We stayed at the MainStay Suites and were very happy with a number of things. The staff was very friendly and the rooms were very clean. They were also very large and we benefited from the small kitchenette by bringing our own food. We have three children and two of them slept on the pull out couch. They both complained... More

Was this review helpful? Yes
lindagallucci1, Director of Sales at MainStay Suites of Lancaster County, responded to this review

Thank you for your comments. I am happy you enjoyed our friendly staff and roomy suites with full kitchens in the room. I hope you were also able to enjoy our complimentary continental breakfast. We look forward to your return visits. More

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Additional Information about MainStay Suites of Lancaster County

Address: 314 Primrose Lane, Mountville, PA 17554
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Mountville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — MainStay Suites of Lancaster County 2.5*
Number of rooms: 71
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Also Known As:
Mainstay Suites Of Lancaster County Hotel Mountville
Mainstay Suites Mountville
Mainstay Mountville
Mountville Mainstay Suites
MainStay Suites Of Lancaster County PA - Mountville

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