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Sleep Inn & Suites Lancaster County

2.5 of 5
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310 Primrose Lane, Box 3100, Mountville, PA 17554
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1 room 1 guest
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Sleep Inn & Suites Lancaster County
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117 Reviews from our TripAdvisor Community

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Traveler rating
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    51
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    4
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25
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Getzville, Ny
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First of all, I have never seen a group of employees who love their job so much, from the people at the front desk to the women cleaning the rooms every day. The beds-best sleep we have had in a long time. The neighborhood-beautiful scenery especially from the breakfast room windows. Room-quiet. Location-far enough away from the traffic of Lancaster,... More 

Was this review helpful? Yes
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Thank you for your kind words. I will share it with our team as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next... More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I have no complaints with our room, it was clean and the wing that we stayed in was quiet. They offer complimentary breakfast but we didn't have any so I can't review on that. We only stayed one night but I would come back here again, they also have a free parking lot.

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Greer, South Carolina
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Basic hotel with friendly staff, free basic breakfast (waffles, cereal, bagels, donuts, and yogurt, etc.) in a quiet area. Nice indoor pool and hot tub with complimentary towels. Plenty of good towels in the room. Our only complaint was that the bed was a bit hard for our taste. Overall a good experience.

Was this review helpful? Yes 1
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Thank you for the nice review. Glad to hear you enjoyed your stay. More 

Hazlet, New Jersey
Level Contributor
35 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

During the first few days the pool was closed indefinitely but we could use the hotel next door's pool. The jacuzzi was the only functioning thing. Breakfast was delicious but there was one woman who seemed upset that people were in her way of stocking things. Other than her everyone was more than kind to us.

Was this review helpful? Yes 1
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

We appreciate your review of your recent stay. I'm sorry the pool was out of order. We have replaced the pump that broke down and the pool is now open. I will share your comment about the attitude of our breakfast attendant to ensure they are more understanding during busy times. Robin Goodman Sleep Inn & Suites 717-285-0444 More 

Baltimore
Level Contributor
82 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When we booked our room online they give you a place to make requests. My husband had requested the top floor (which is 3rd) and right after sending this off we read a review about the top floor being the smoking floor so he went back in and clicked revise to request we not be on the smoking floor. We... More 

Was this review helpful? Yes
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the layout of the room, the odor of smoke in your room and the response you received when you complained about the location of your room on the third floor. I have shared your feedback with guest services to ensure we handle the issue... More 

Jefferson, Maryland
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 7, 2015

I stayed at this property with my daughter, while attending an AAU Basketball Tournament. We were greeted by a very friendly helpful staff upon our arrival. We were able to check in early (which was very nice and unexpected). Our room was on the smaller size for this class of hotel, however, it was clean and appeared to be well... More 

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Bucksport, Maine
Level Contributor
4 reviews
2 of 5 stars Reviewed July 1, 2015

We were not happy with our stay. We expected a much better stay based on previous ratings. Front desk did not greet when we entered or left. Breakfast was sub-par. Had microwaved sausages, waffles, english muffins, bagels, apples, cereals, old boiled eggs and yogurt. Bed was hard, pillows nice, bathroom ok. Was quiet and next to a great ice cream... More 

Was this review helpful? Yes
lindagallucci1, Director of Sales at Sleep Inn & Suites Lancaster County, responded to this review

Thank you for your comments. We take all guests suggestions seriously. We are happy to hearyou enjoyed the ice cream at Scoops Ice Cream & Grille located right in our parking lot. More 

Cairo, Egypt
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 28, 2015

This hotel was very "meh," and for $150 a night, and considering some of the rave reviews on this site, I was expecting a bit more. Reception was friendly and check in was very simple and quick. My room smelled VERY musty, though, and the carpet felt damp under the air conditioner. The beds were clean and comfortable, but there... More 

Was this review helpful? Yes 1
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

My apologies that we did not meet your expectations. This extremely humid and rainy weather has been very difficult on our air conditioners which results in a musty smell. Our housekeeping staff has been using an ozone machine and deodorizing rooms that have odors. We did have a heavy bather load in the indoor pool that affected the clarity of... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 12, 2015

Friendly staff, good breakfast, nice pool. Very clean rooms with plenty of space and excellent air conditioning! The only drawback is no microwave or fridge in the room. The non-smoking hall also smelled very much like cigarette smoke but the rooms did not.

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Martinsburg, West Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 29, 2015

We stayed here for a volleyball tournament at Spooky Nook and it was a very nice hotel. It was clean and accomodating. The room was a bit small but a very good price. The heated pool was really nice. There was coffee and free continental breakfast which was nice since we were in a rush in the morning. Overall a... More 

Was this review helpful? Yes 1
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