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Sleep Inn & Suites Lancaster County

2.5 of 5
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310 Primrose Lane, Box 3100, Mountville, PA 17554
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Sleep Inn & Suites Lancaster County
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Ranked #1 of 2 Hotels in Mountville
A recent review
4 of 5 stars reviewed 4 weeks ago
Daniel O Jefferson, Maryland
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113 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore
Level Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

When we booked our room online they give you a place to make requests. My husband had requested the top floor (which is 3rd) and right after sending this off we read a review about the top floor being the smoking floor so he went back in and clicked revise to request we not be on the smoking floor. We... More 

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Jefferson, Maryland
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this property with my daughter, while attending an AAU Basketball Tournament. We were greeted by a very friendly helpful staff upon our arrival. We were able to check in early (which was very nice and unexpected). Our room was on the smaller size for this class of hotel, however, it was clean and appeared to be well... More 

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Bucksport, Maine
Level Contributor
4 reviews
2 of 5 stars Reviewed 5 weeks ago

We were not happy with our stay. We expected a much better stay based on previous ratings. Front desk did not greet when we entered or left. Breakfast was sub-par. Had microwaved sausages, waffles, english muffins, bagels, apples, cereals, old boiled eggs and yogurt. Bed was hard, pillows nice, bathroom ok. Was quiet and next to a great ice cream... More 

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lindagallucci1, Director of Sales at Sleep Inn & Suites Lancaster County, responded to this review

Thank you for your comments. We take all guests suggestions seriously. We are happy to hearyou enjoyed the ice cream at Scoops Ice Cream & Grille located right in our parking lot. More 

Cairo, Egypt
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 28, 2015

This hotel was very "meh," and for $150 a night, and considering some of the rave reviews on this site, I was expecting a bit more. Reception was friendly and check in was very simple and quick. My room smelled VERY musty, though, and the carpet felt damp under the air conditioner. The beds were clean and comfortable, but there... More 

Was this review helpful? Yes 1
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

My apologies that we did not meet your expectations. This extremely humid and rainy weather has been very difficult on our air conditioners which results in a musty smell. Our housekeeping staff has been using an ozone machine and deodorizing rooms that have odors. We did have a heavy bather load in the indoor pool that affected the clarity of... More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 12, 2015

Friendly staff, good breakfast, nice pool. Very clean rooms with plenty of space and excellent air conditioning! The only drawback is no microwave or fridge in the room. The non-smoking hall also smelled very much like cigarette smoke but the rooms did not.

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Martinsburg, West Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 29, 2015

We stayed here for a volleyball tournament at Spooky Nook and it was a very nice hotel. It was clean and accomodating. The room was a bit small but a very good price. The heated pool was really nice. There was coffee and free continental breakfast which was nice since we were in a rush in the morning. Overall a... More 

Was this review helpful? Yes 1
Washington, DC
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 31, 2015

This is a very good and simple hotel for families-- friendly staff, free breakfast/pool/wi-fi/exercise room. Away from the hustle and bustle- but close enough to Hershey, Lancaster and Dutch wonderland. Next door to Dutch apple theatre and Turkey Hill Experience. Wonderful place to stay and area to explore with kids.

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Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Thank you for sharing your experience and we hope to see you again soon! More 

Catonsville
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 25, 2015

We used this hotel a few times when our boys were playing on summer baseball teams for tournaments in that area. Decent place, has washers/dryers, indoor pool, and much more. Right off the Hwy 30 and close to Franklin and Marshall and Millersville Colleges. Has free continental breakfasts too. Also close to kiddie amusement park, amish country, etc. There is... More 

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Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Thank you for your complimentary review. Please note the washers and dryers are in the guest laundry at our sister hotel, the MainStay Suites, that is next door. I will share your comments with our team. We look forward to seeing you again! More 

Bloomsburg, Pennsylvania
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 7, 2015

We stayed here when we took our high school boys' bowling team to the Eastern Regional Tournament in March, 2015. The rooms were lovely, clean and spacious. We had to change our reservation twice, once because of a chorus concert and once because of weather. The staff were very agreeable about the changes. The showers were nice, especially the temperature... More 

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Freehold, NJ
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed February 19, 2015

I noticed hot water was not working on Sunday night & called the front desk. They recommended running hot water for 10 minutes as hot water takes a long time to reach that end of the building. Monday AM wasn't good. Running the water for 10 minutes did not bring hot water. Actually, it ran cooler. Front desk said one... More 

Was this review helpful? Yes 1
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

I apologize we were not up to our normal standards during your stay with us. Please be assured your concerns have been addressed. We had to replace one of the hot water heaters and another one needed parts replaced. I'm sorry these issues could not be fixed immediately since the replacements had to be ordered. I have shared your comments... More 

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