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All 2 Mountville hotels

Sleep Inn & Suites Lancaster County

2.5 of 5 Hotel   |   310 Primrose Lane, Box 3100, Mountville, PA 17554
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Ranked #2 of 2 hotels in Mountville
A recent review
3 of 5 stars reviewed 4 weeks ago
Tysha H
  • Overview
  • Reviews (92)
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92 people have reviewed this hotel

Traveler rating
    30
    37
    18
    4
    3
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39
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Gettysburg, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My problems started before I even arrived to the hotel. I made several phone calls to the hotel and asked on multiple occasions to speak with the General Manager. I never received a return phone call AND had a gentleman give me an attitude when I asked to leave a message for the GM. When checking in, the guy did... More

Was this review helpful? Yes 1
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Allow me to apologize that were not up to our normal standards during your stay with us. I did not receive any messages to call you. I would like to speak to you. Please call me and ask for my voicemail if I'm not available. I promise to call you back. Robin Goodman General Manager 717-285-0444 More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is fairly clean but the floor a little dark for me. The housekeeping staff is pretty friendly. It was nice that the pool was indoors because we had some rainy weather although they did close the pool one evening it was storming. We were in town for a basketball tournament that ended early and when I requested to... More

Was this review helpful? Yes
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Glad to hear you appreciated the cleanliness and our friendly staff. I'm sorry to hear we didn't meet your expectations in the other aspects you mentioned. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. More

Collegeville
Contributor
19 reviews 19 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 21, 2014

tucked away in a quiet area, nice choice hotel with an extremely friendly staff, very accommodating and good value although I did wish the room had a small frig for medications, but they gave me an extra ice bucket

Was this review helpful? Yes
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Happy to hear you enjoyed your stay. We appreciate your complimentary comments. More

Portland, Oregon
Senior Contributor
45 reviews 45 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 6, 2014

I've rated this Inn a four star because we had such a pleasant experience there. I'm usually about nice hotels .. so on, but I enjoyed staying here. My roomie and I got a room with a kitchen, not to cook, but for the fact that it's a larger room and we didn't run into each other so much. There... More

Was this review helpful? Yes 1
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Glad to hear you enjoyed your stay in one of our suites. We appreciate your compliments and I will let Natalie know you said she was amazing! More

Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 26, 2014

Our son was away at Boy Scout camp so we decided to use our rewards points for a quick getaway. Patty, our housekeeper did a fabulous job. Our Room smelled nice and was very clean.The girl at the front desk, ( didn't get her name) when we checked in, was very friendly and knowledgable. The only drawback was breakfast. The... More

Was this review helpful? Yes
Robin G, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Thank you for your kind words about our staff and clean rooms. I will share your review with our team. More

Virginia Beach, Virginia
Top Contributor
59 reviews 59 reviews
8 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 24, 2014

Stayed one night and enjoyed every minute. Just off Route 30, this is a nice hotel with trees and a nearby park. LOVE the showers,,,,wish all Choice Hotels would have them! Very clean room. Pillows and linens fresh and clean. Towels nice and fluffy...not thin like some other hotels. The breakfast area had a nice choice of cereals and yogurt.... More

Was this review helpful? Yes
rgoodman-sleepinn, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Thank you for your compliments. I will share them with our team. We take pride in our hotel and are happy to hear you enjoyed your stay. Hope to see you again soon! More

Pittsburgh, Pennsylvania
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 17, 2014

Stayed here 3 nights May 27,28 and 29, staff is wonderful, the room was great and the quiet environment was most needed. Coffee was very good breakfeast was really nice and can't complain about anything, quick in and out and close to Lancaster and Gettysburg, as a matter of fact I'd stay here next time to Gettysburg.

Was this review helpful? Yes
rgoodman-sleepinn, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Glad to hear you enjoyed our location, the Morning Medley breakfast and our newly refreshed rooms. See you again the next time you come to Lancaster and Gettysburg! More

Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 26, 2014 via mobile

Front desk staff were very polite, the room was clean, and the beds comfy. However, we stayed for two days and our room was not cleaned after the first night, which was very disappointing as we did not have a do not disturb sign on the door. Also, the housekeeper saw us when we left as she was cleaning the... More

Was this review helpful? Yes
rgoodman-sleepinn, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

I am very sorry we were not up to our normal standards during your stay with us. I truly apologize that your room wasn't cleaned after you went out for the day. Your review has been shared with our housekeeping staff. We take a tremendous amount of pride on the clean and comfortable rooms that we provide for our valued... More

Pittsburgh, Pennsylvania
Top Contributor
57 reviews 57 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 13, 2014

We were booked here for a stay and play soccer tournament. Other than the extremely clean rooms and 24 hr coffee I really can't say much. We have stayed in many hotels traveling with two children for soccer and I can tell you this was the most disappointing. We have paid the same amount for a nights stay at hotels... More

Was this review helpful? Yes 1
rgoodman-sleepinn, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

Thank you for your comments. Glad to see you enjoyed the cleanliness and housekeeping staff. I'm sorry you where not completely satisfied with your stay. Be assured the issues you mentioned will be addressed. More

Laurel, Maryland
Contributor
14 reviews 14 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 8, 2014

Stayed one night during a business trip. Very clean, friendly front desk staff. Quick check-in and check-out. Room was up to date and clean. Quiet environment. Indoor pool was clean and open for use. Complimentary breakfast was good and hotel provided overflow seating area due to a couple of bus tour groups that had stayed over the night before. I'd... More

Was this review helpful? Yes
rgoodman-sleepinn, General Manager at Sleep Inn & Suites Lancaster County, responded to this review

It's nice to hear you appreciated our friendly staff and clean accommodations. Thank you for your business and we hope to see you again soon! More

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Additional Information about Sleep Inn & Suites Lancaster County

Address: 310 Primrose Lane, Box 3100, Mountville, PA 17554
Phone Number:
Location: United States > Pennsylvania > Lancaster County > Mountville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Sleep Inn & Suites Lancaster County 2.5*
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Also Known As:
Sleep Inn And Suites Lancaster County
Sleep Inn & Suites Lancaster County Hotel Mountville
Sleep Inn Mountville
Mountville Sleep Inn
Sleep Inn & Suites Lancaster County PA - Mountville

28 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated in Mountville, this hotel is close to Dutch Apple Dinner Theatre. Nearby attractions also include Turkey Hill Experience opening June 2011. At Sleep Inn And Suites Mountville recreational amenities include an indoor pool and a hot tub. The hotel also features an exercise room and a business center. Scoops Ice Cream & Grille and Boulders Miniature Golf are located next door. Flat-panel televisions include satellite channels. Guestrooms also feature beds with pillowtop mattresses, air conditioning, and complimentary weekday newspapers. ... more   less 
Number of rooms
80

Questions & Answers

Questions? Get answers from Sleep Inn & Suites Lancaster County staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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