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All 7 Mount Pocono hotels

Comfort Inn & Suites

2.0 of 5 Hotel   |   3189 Route 940, I-611 & I-380, Mount Pocono, PA 18344
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Ranked #3 of 7 hotels in Mount Pocono
A recent review
4 of 5 stars reviewed 1 week ago
moosebend Pittsburgh, Pennsylvania
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  • Reviews (190)
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190 people have reviewed this hotel

Traveler rating
    57
    52
    30
    21
    30
See reviews for
61
70
7
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We found this hotel to be quiet and well-run. Our room was clean and well-appointed. It really had everything we needed for an overnight stay. We did not use the pool or sauna but we did eat in the breakfast room, which seemed well-run. No complaints.

Was this review helpful? Yes 1
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your response, we are glad that you enjoyed your stay at our hotel. We hope the next time you are in the Pocono's that you will come back and stay with us. Thank You, Anthony J. Regan, Sr. CLM General Manager More

North Babylon, New York
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The first day we got there, the air conditioner made a lot of noise then stopped working all together. The manager Anthony (great guy) up graded us to a jacuzzi suite. The grounds need to be maintained. But over all it was a good experience.

Was this review helpful? Yes
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your response on our hotel. I am sorry that the first night you were with us the air condition was making too much noise, we have repaired that, but I hope that you did enjoy the upgraded suite. We hope to see you again when you are in the area. Thank You, Anthony J. Regan, SR. CLM... More

Huntingdon, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 15, 2014 via mobile

This hotel was ok, not the best place I've stayed but not the worst either. My room had a very strong mildew smell and the furniture had some issues. My major complaint would be the pool and hot tub. When I stopped swimming, saw lots of hair floating around and the hot tub, it was really bad...I wouldn't let my... More

Was this review helpful? Yes 2
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More

Park Ridge, NJ
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 14, 2014

I'm not a complainer but this place was seriously deficient and should be avoided at all costs. I don't expect a Ritz-Carlton experience at a Comfort Inn but here is what transpired: - I booked a non-smoking room but they had none when I checked in - the room was dirty with visible crumbs all over the carpet, clearly hadn't... More

Was this review helpful? Yes 3
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

I’m concerned about the problems you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of... More

long island, new york
Top Contributor
72 reviews 72 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 7, 2014

Just got back from a one night stay at the hotel. Of course, we were greeted by front desk manager Anthony as soon as we arrived. He has got to be one of the nicest people we have ever met. Since we are Choice members, he upgraded us to a beautiful first floor suite that had 2 queen beds with... More

Was this review helpful? Yes 2
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your great review on our hotel. We are pleased that you enjoyed your stay here with us, and we are pleased that you found your room comfortable and clean. We hope to see you again when you are in the area. Thank You, Anthony J. Regan, Sr. CLM General Manager More

Little River, South Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2014

I booked this hotel through Expedia and feel it offered good value for the money. The entire staff was helpful and pleasant. The room was clean and comfortable. The included breakfast offerings were varied and sufficient. As I had seen in other reviews, I experienced a problem using the shower. However, the front desk clerk came to the room and... More

Was this review helpful? Yes 1
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your kind review. I am sorry about the shower, but I am glad that one of our staff members came up to help you out. We hope to see you again the next time you are in the Poconos. Thank You, Anthony J. Regan, Sr. CLM General Manager More

brooklyn, ny
1 review
5 of 5 stars Reviewed July 5, 2014 via mobile

Luis, concierge, went out of his way to create a highly comfortable atmosphere providing us with help and above and beyond service needs. He readily and effortlessly provided "A" plus information such as directions, restaurants, shopping and attractions. When requesting room needs such as additional towels and toiletries they were promptly delivered. Any hotel evaluator could see that he truly... More

Was this review helpful? Yes
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your review. We are glad to hear that you enjoyed your stay at our hotel, and we hope the next time you are in the Mt. Pocono area that you will stay with us. Thank You, Anthony J. Regan, Sr. CLM General Manager More

Marlborough, Massachusetts
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

I would definitely recommend this hotel for anyone staying in the area. Staff is led by Anthony who clearly cares about the guests staying there! If you need anything ask any staff member they are happy to help! Anthony fixed the small issues we had with our room with no hesitation to do so. He definitely understands and wants happy... More

Was this review helpful? Yes
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

Thank you for taking time for your great review, I am glad that you were pleased with our hotel, and I like to treat all of our guests like they are family, and to enjoy their stay with us. I hope to see you again, next time you are in the Poconos. More

Clearwater, Florida
Senior Contributor
37 reviews 37 reviews
35 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 19, 2014

We spent 1 night at this hotel and were overall very satisfied. We experienced a good nights sleep in a comfortable bed and pillows. The front desk staff was very friendly and helpful with information and directions. The room was very clean. The hotel is within a 10-15 minute drive of Mt Airy casino. The breakfast was satisfactory as long... More

Was this review helpful? Yes
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

Thank you for your repsonse, I apologize about the hot food, we will look into this, and replace the hot tray if needed. We hope to see you again. Thank You, Anthony J. Regan, Sr. CLM General Manager More

Ann Arbor, Michigan
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2014

This is the second time we stayed here & we were again very pleased. Very clean. Friendly, helpful staff. Very good breakfast. You can tell the operators care about this hotel. It's close to Mount Airy Casino without the casino hotel rates.

Was this review helpful? Yes
gmpa310, General Manager at Comfort Inn & Suites, responded to this review

Dear Jay, Thank you for your great review on our hotel, I am glad that you did notice that we do care about our hotel and our guests, we hope to see you again in the near future. Thank You, Anthony J. Regan, Sr. CLM General Manager More

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Additional Information about Comfort Inn & Suites

Address: 3189 Route 940, I-611 & I-380, Mount Pocono, PA 18344
Phone Number:
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn & Suites 2*
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Mount Pocono
Comfort Inn Mount Pocono
Mount Pocono Comfort Inn

25 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
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Number of rooms
65

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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