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Hotel M, Mount Pocono

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1244 Pocono Boulevard, Rt. 611, Mount Pocono, PA 18344 (Formerly Quality Inn & Suites)
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1 room 1 guest
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Hotel M, Mount Pocono
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Hotel M, Mount Pocono
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166 Reviews from our TripAdvisor Community

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Traveler rating
    27
    36
    18
    26
    59
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51
54
6
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This motel shouldn't be a choice on TripAdvisor! as its run down not well keep creepy & unsafe place to stay. ..I wasn't satisfied at all. Not sure how others rate this place great, its deceiving & dangerous..

Was this review helpful? Yes
Mount Pocono, Pennsylvania
1 review
5 of 5 stars Reviewed 3 days ago NEW

The service which I receive here is been excellent. All the crew and the manager himself are taking care of each and every thing. Room excellent along with breakfast. I am here for a work trip but I am also planning to visit here and stay at this hotel. This hotels excellent service and peace of mind makes my work... More 

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Luzerne County, Pennsylvania
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

My boyfriend and I stay at Hotel M for 3 nights. We needed some quality time together and stress relieving relaxation. Perfect place to get it. Very clean rooms as well as the pool is amazing. we give 5 stars

Was this review helpful? Yes
Mount Pocono, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

I loved staying at hotel m. The pool was so warm and nice and my room was just fantastic. I stayed in a suite with a red Jacuzzi tub in it. There were two rooms and that was great for me and my friends with privacy and all. There were a couple of chairs and a couch in the little... More 

Was this review helpful? Yes
New York City, New York
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was good, the staff was excellent. When I arrived they changed me to a non-smoking room as I asked. There were two ladies during early evenings at the front desk always ready to help and give advice on locations to go. The manager, Sayed, was terrific and very helpful with all of us. Its a well located hotel,... More 

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Gloria B, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

We are so glad that you found us to be a great place to stay. Our staff is committed to making sure our guest have a clean, comfortable room. Thank you for this review and rating of our facility. Your business is very important to us and is greatly appreciated More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

receptionist like nicole,merian,one more sorry i forgot her name and the general manager is so kind and helpful person.if next time i visit to poconos definately i will stay in this hotel again.Rooms are so good organize flat screen tv.......

Was this review helpful? Yes 1
Gloria B, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you for choosing our hotel. Your comments are very important since we use our guest opinion to make changes and improvements. Again, we appreciate your business, please visit again soon. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The place was clean and tidy and the room was spacious. The staff was helpful and very professional, answered all my questions and was reasonable on the price. Definitely coming here next time I come to Mt. Pocono.

Was this review helpful? Yes 2
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Our staff is highly trained to give you an exceptional experience, and we are very pleased to learn that we achieved this goal during your recent stay. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you for your rating... More 

Amityville, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Room very clean and welcoming. Breakfast was good and staff very friendly. Our stay was very relaxing and comfortable. The Breakfast was a great start to our day. The staff helped us with check in and answered many questions for us. I would stay here again and the price was very affordable. It is very close to restaurants shopping and... More 

Was this review helpful? Yes 1
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you for your compliments to our staff, hospitality and breakfast layout. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest. More 

Barnstable, Massachusetts
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

the lobby smells of cigarette smoke - the counter people were not helpful. We had reservations and the room was not ready 3/4's of an hour after check in time. We were told to come back in another 45 minutes to an hour. The hall towards the rooms was dark and not well lit. We left - and did not... More 

Was this review helpful? Yes 2
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us. Know that your voice is important to us and that we are working hard... More 

Travelers are raving about these Mount Pocono hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

When we pulled up out front, about 2 hours ago, there were weeds everywhere and the front of the hotel had black stains down the side of the building. Upon entering, the hotel looks absolutely nothing like the pictures they have listed on their website. It had a musty smell in the air. The young woman at the front desk... More 

Was this review helpful? Yes 2
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in the future.... More 

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