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All 7 Mount Pocono hotels

Hotel M, Mount Pocono

2.0 of 5 Motel   |   1244 Pocono Boulevard, Rt. 611, Mount Pocono, PA 18344 (Formerly Quality Inn & Suites)
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Hotel M, Mount Pocono
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Ranked #5 of 7 hotels in Mount Pocono
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115 people have reviewed this hotel

Traveler rating
    10
    26
    17
    17
    45
See reviews for
32
38
5
9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Any
English first
New York City, New York
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed back in February of 2014 for 3 nights and I must say for the price I paid for a jacuzzi room suite the service provided was phenomenal. The staff was extremely friendly and helpful to my needs. I had housekeeping service everyday at my request. The breakfast that was served was not your usual continental they served up... More

Was this review helpful? Yes
GMHotelM, General Manager at Hotel M, Mount Pocono, responded to this review

Dear Serenity V, Your comments are very much appreciated. Thank you for taking the time to share with us the details of your superb stay at our Hotel. We are glad that you had an exceptional experience with our fresh and clean suites and Jacuzzi maintained regularly by our Housekeeping staff during your visit. It is also wonderful to hear... More

Mount Pocono, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed here March 14th and let me tell you it was GREAT. I had a smoking room with a king sized bed. I was very pleased. The room was spotless and didn't even smell of smoke. The front desk clerk was lovely and very friendly to me. Her name was Fallon. THANK YOU FOR HAVING SUCH CHEAP RATES AND... More

Was this review helpful? Yes
GMHotelM, General Manager at Hotel M, Mount Pocono, responded to this review

Dear Marcy L, We are always excited to hear about the great experience of our valued guests in our Hotel. It is good to know that our accommodations were more than what you’ve expected for. Our staff especially Fallon will be more inspired to know that their efficiency in delivering excellent services were acknowledged and much appreciated. Thank you for... More

New York City, New York
1 review
4 of 5 stars Reviewed 3 weeks ago

No idea why people are writing bad review, have stayed there a couple of times, rooms are clean, staff is pleasant and never had a issue. The pool is warm, breakfast is hot. I have stayed at worst hotels, this hotel is family friendly. In my opinion reviews for this hotel are really out of control, the hotel is clean... More

Was this review helpful? Yes
GMHotelM, General Manager at Hotel M, Mount Pocono, responded to this review

Dear mark G, Thank you for being a valued customer and for continuously choosing to stay at our Hotel. We are glad to know that you are always comfortable and satisfied every time you visit us. Your feedback encourages us more to deliver services that will continuously enhance positive customer experience. We would like to thank you for the opportunity... More

Poughkeepsie, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

The people doing these reviews definitely scared me but we needed one night at a cheap hotel so we decided to try it. It was a decent hotel for the price. If you're expecting the Hilton this is not the place for you. Go to the Hilton then and pay double. If you want a place to crash at a... More

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear lauranpete, We appreciate your time and effort to write us a review. Thank you for choosing to stay at our hotel and it is very refreshing to hear about your pleasant stay. We are very pleased to know that our great value accommodations and warm, welcoming staff fulfilled your needs during your stay. We are very happy that you... More

ny
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 17, 2014

I had occasion to stay at this hotel, along side the bed I found a plastic cup with napkins, along side of the heat system there was a bottle of lotion that they give you when you check in, the room had dust and the rugs looked like they hadn't been vacuumed or at least not very girl, this hotel... More

Was this review helpful? Yes 4
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Dear junony, Thank you for your efforts in letting us know how your recent stay was. We are very saddened to hear that we failed to meet your expectations on the cleanliness and upkeep of our rooms and accommodations following your most recent stay with us. We would like to assure you that these comments will be seriously taken. These... More

Travelers are raving about these Mount Pocono hotels

NY
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 24, 2014

The only reason I gave this hotel 1 star was the bed was actually comfortable. If it wasn't for that, I would have given it 0! First of all, the parking lot was a mess! No one plowed any of the snow! People had their cars parked any way they could because there no other way to do so! Second... More

Was this review helpful? Yes 3
GMHotelM, General Manager at Hotel M, Mount Pocono, responded to this review

Dear jm21, It is very saddening to hear about your recent stay at Hotel. The feedback we receive from our guests lets us know what they experienced in our property. Your satisfaction is our business and your feedback will help us improve in the quality of services we deliver to our valued guests. Rest assured that we will discuss these... More

mountpocono
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 17, 2014 via mobile

What I saw was not even close .I have stayed in many places and here nothing is true .I had a problem and asked to talk to the manager and the girl that was there said he would not be in till later this was at ten am.I came back later around four pm and the next girl said the... More

Was this review helpful? Yes 5
GMHotelM, General Manager at Hotel M, Mount Pocono, responded to this review

Dear robert a, Thank you for taking the time to write your review. We want to apologize for your less than satisfactory stay at our hotel. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing right. It is our goal to make... More

Wilkes-Barre, Pennsylvania
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 17, 2014

We arrived on Feb 15th expecting to have a great weekend, at least I had great company. Parking lot was a complete disaster, snow everywhere. I understand there was just a major storm but to expect your one employee to be able to use a snow blower for the entire property is crazy. Once I was able to find a... More

Was this review helpful? Yes 5
GMHotelM, General Manager at Hotel M, Mount Pocono, responded to this review

Dear dogneo2005, We appreciate you giving your comments and feedback for us to gauge how well we have served you during your recent stay at our Hotel. It is indeed saddening to hear that we failed to meet your expectations on cleanliness and upkeep of our accommodations. Thank you for bringing to our attention the snow in the parking lot... More

NJ
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 15, 2014 via mobile

I decided to give this place another try, despite the bad reviews. We had stayed here during MLK holiday for 1 night and it was OK, esp for $99/night. Came back for 2 night stay during President's holiday wkend w/ 3 kids, infant & 4 adults. All I can say is it was the worst experience ever, can't even make... More

Was this review helpful? Yes 6
GMHotelM, General Manager at Hotel M, Mount Pocono, responded to this review

Dear Family_nj, We wish to let you know that we sincerely appreciate your efforts in letting us know how your recent stay was. To hear that your family stay was very uncomfortable during your recent visit is really saddening. Please know that these will be taken seriously and necessary actions will be implemented to correct our deficiencies and shortcomings. We... More

Wilmington, Delaware
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 2, 2014

I was really surprised by all the bad reviews. We stayed for two nights. There was NOTHING wrong with our room. The heater worked, the bed was comfortable, the hot tub worked, there was plenty of hot water in the shower. There were plenty of towels. The maid service came around to make sure you had everything you needed. The... More

Was this review helpful? Yes
GMHotelM, General Manager at Hotel M, Mount Pocono, responded to this review

Dear JessNMikeDeem, We are very pleased to hear that you had a pleasant experience following your most recent visit with us. We are committed to delivering the best quality of service to our guests, your feedback will help us correct and improve our services to better achieve our primary goal. It is very inspiring to know that you had a... More

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Additional Information about Hotel M, Mount Pocono

Also Known As:
Quality Inn And Suites Mount Pocono
Quality Inn & Suites Mount Pocono Hotel Mount Pocono
Quality Inn & Suites Mount Pocono Hotel
Quality Inn Mount Pocono
Mount Pocono Quality Inn
Address: 1244 Pocono Boulevard, Rt. 611, Mount Pocono, PA 18344 (Formerly Quality Inn & Suites)
Location: United States > Pennsylvania > Pocono Mountains Region > Mount Pocono
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 hotels in Mount Pocono
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel M, Mount Pocono 2*
Official Description (provided by the hotel):
Located in the heart of the Pocono Mountains region, the hotel is close to many area attractions and points of interest. This Mount Pocono, PA hotel is minutes from Mount Airy Casino, Alpine Mountain Ski & Ride Center, Camelback Ski Area, Camelbeach Waterpark and Pocono Raceway.Enjoy hiking and Pennsylvania's beautiful scenery at Bushkill Falls, featuring a series of eight waterfalls, the tallest of which cascades more than 100 feet. We have a convenient location and offer easy access to many nearby industrial parks, riding stables, ski resorts, and canoeing, fishing and white-water rafting areas. Find bargains at the nearby Crossings Premium Outlets shopping mall. A variety of restaurants and cocktail lounges can be found in the surrounding area. Guests of this Mount Pocono, PA hotel will enjoy amenities and features like:Free continental breakfastFree wired and wireless high-speed Internet accessFree local callsFree coffeeAfter a busy day, relax in the indoor heated pool. Be sure to take advantage of our on-site exercise room. Access to copy and fax services is offered for our guests. All guest rooms come equipped with, coffee makers, curved shower rods, hair dryers, irons, ironing boards and cable television. Non-smoking rooms can be requested.Weekly and monthly rates are available; contact the hotel for more details. For added convenience, laundry facilities are located on the premises.Whether traveling to Pennsylvania for business or pleasure, make the hotel your home away from home when visiting the Mount Pocono area. We look forward to serving you soon. ... more   less 
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