We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel M, Mount Pocono

Hotel website
1244 Pocono Boulevard, Rt. 611, Mount Pocono, PA 18344 (Formerly Quality Inn & Suites)
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Hotel M, Mount Pocono
Professional photos View all
Browse nearby
Hotel M, Mount Pocono
Add Photo Write a Review

152 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    21
    35
    18
    25
    53
See reviews for
45
51
6
9
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (152)
  • Mar-May only
    (39)
  • Jun-Aug only
    (46)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (36)
All months
New York
1 review
5 of 5 stars Reviewed 2 days ago NEW

Room, amenities, location and employees was excellent and very friendly, they were always very helpful so we really have lots of fun. and the area also beautiful its allover green and hill, people who loves green and hill or forest kind of place they must visit this place, its just Fab.

Was this review helpful? Yes
Lima, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

June 6, 2015 Our recent stay @ this hotel was very disappointing.... When we first arrived we thought they were closed! The exterior of this hotel is run down, weeds are growing everywhere, garbage cans over flowing, everything is run down and needs updating.... Would not stay here again... Also, after being gone all day we returned to our room... More 

Was this review helpful? Yes 2
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope to see you again someday and to transform your... More 

Travelers are raving about these Mount Pocono hotels

New York
1 review
5 of 5 stars Reviewed 3 weeks ago

I was just staying overnight and had reservations about staying here. Some of the reviews were good, some not so good/ I took a chance. It turned out great. The staff was very friendly, the room comfortable and clean. The breakfast was plentiful and good If I ever do this again, I will definitely stay there.

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

Halifax, Pennsylvania
1 review
1 of 5 stars Reviewed 3 weeks ago

The room was not on par with the price, but that is expected on a race weekend. What wasn't expected was that they sold my credit card number. Tuesday, after our weekend stay, I was alerted to a charge on my card for a telecommunication company in New Zealand. Since this was the only place I had ever used the... More 

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

We are deeply distressed to discover the lapse in service you experienced during your recent stay. We take all reports of issues with our guest services very seriously, particularly those that you have raised. I assure you that each issue mentioned is being investigated and will be addressed accordingly. I do hope you'll return and let us show you a... More 

Brooklyn, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

Checking in and out was great. The staff were both attentive and pleasant. Will definitely revisit. Breakfast was awesome, very clean and they had a variety of foods. I loved their waffles..Nice to see that they have a fitness and a nice size pool. They have plenty of parking.

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you for sharing this five star review of our hospitality and service. I am very pleased to learn that you enjoyed our amenities and the breakfast offered at our hotel. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit! More 

Matawan, New Jersey
Level Contributor
128 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
2 of 5 stars Reviewed May 26, 2015

The hotel is OK. The room was clean enough, although there was a damp odor. The pillows are really cotton balls, not pillows at all. The bed is more spring than cushion. The TV was fine, the bathroom adequate, and the size of the room standard. It was quiet and fine for what it was for.

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our bedding and the smell of our guest room during your stay. We hope you will return to be more impressed during your next... More 

New York City, New York
1 review
2 of 5 stars Reviewed May 18, 2015

The location of the hotel is great, the staff is amazing. But unfortunately there cleanliness and comfort is very poor. The beds were lumpy the covers were stained, the rug looked dingy although dark in color still looked dirty. The bathroom was alright, shower head and tub looked like they needed to be cleaned, kids and I bathed in our... More 

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I'm terribly sorry to hear that your most recent stay with us did not meet your expectations of quality service and accommodations. I want to apologize for the housekeeping issues that you experienced when staying with us. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in... More 

Shirley, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 12, 2015

Stayed at the M last night, did not gets good nights sleep. Drove up and was greeted by several shabby looking smokers in front of lobby door. Joked with husband looks like a crack hotel. Night clerk was visibly ill but pleasant. Room all the way in the back was musty and smelled like stale cigarettes but at least it... More 

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I regret to discover that you weren't thoroughly impressed with our accommodations and services during your most recent stay. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. Thank you for taking the time to share your experience and to bring... More 

Bronx
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 10, 2015

This is my 3rd stay in Hotel Mt. Pocono,i been going to the poconos every year for over 10 yrs but far better than comfort Inn and other hotels in the area my wife and boys love it.All the room have have microwave and small refrigerator inside pool n gym and the price is right!

Was this review helpful? Yes 2
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I can't begin to tell you how much we enjoyed reading this review. It is wonderful to hear of the great impression we made with our amenities and services. We appreciate your loyalty and look forward to your future visits! More 

A TripAdvisor Member
5 of 5 stars Reviewed March 25, 2015

I will go back n stay in this hotel, it was clean, everything is near,restaurants, stores, entertainment, pool was good, breakfast was good, friendly workers,stood the weekend and prices were good too.

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

We are excited to learn of your five star experience at our hotel. Thank you so much for your compliments, rating and review of our location, prices and high housekeeping and hospitality standards. It is so rewarding to hear that we were able to give you a five star experience and we can't wait to give you another one! More 

Questions? Get answers from hotel staff and past guests. Ask a question

90 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (63)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (15)
Viewed
Pool/beach area (1)
Viewed
Bathroom (9)
Viewed
Other (25)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Hotel & grounds (10)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Room/suite (1)
Viewed
Other (14)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay