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Hotel M, Mount Pocono

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1244 Pocono Boulevard, Rt. 611, Mount Pocono, PA 18344 (Formerly Quality Inn & Suites)
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Hotel M, Mount Pocono
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Hotel M, Mount Pocono
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146 reviews from our community

Traveler rating
    18
    35
    18
    24
    51
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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New York City, New York
1 review
2 of 5 stars Reviewed 5 days ago NEW

The location of the hotel is great, the staff is amazing. But unfortunately there cleanliness and comfort is very poor. The beds were lumpy the covers were stained, the rug looked dingy although dark in color still looked dirty. The bathroom was alright, shower head and tub looked like they needed to be cleaned, kids and I bathed in our... More 

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I'm terribly sorry to hear that your most recent stay with us did not meet your expectations of quality service and accommodations. I want to apologize for the housekeeping issues that you experienced when staying with us. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in... More 

Shirley, New York
Senior Reviewer
10 reviews 10 reviews
2 of 5 stars Reviewed April 12, 2015

Stayed at the M last night, did not gets good nights sleep. Drove up and was greeted by several shabby looking smokers in front of lobby door. Joked with husband looks like a crack hotel. Night clerk was visibly ill but pleasant. Room all the way in the back was musty and smelled like stale cigarettes but at least it... More 

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I regret to discover that you weren't thoroughly impressed with our accommodations and services during your most recent stay. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. Thank you for taking the time to share your experience and to bring... More 

Travelers are raving about these Mount Pocono hotels

Bronx
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 10, 2015

This is my 3rd stay in Hotel Mt. Pocono,i been going to the poconos every year for over 10 yrs but far better than comfort Inn and other hotels in the area my wife and boys love it.All the room have have microwave and small refrigerator inside pool n gym and the price is right!

Was this review helpful? Yes 1
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I can't begin to tell you how much we enjoyed reading this review. It is wonderful to hear of the great impression we made with our amenities and services. We appreciate your loyalty and look forward to your future visits! More 

A TripAdvisor Member
5 of 5 stars Reviewed March 25, 2015

I will go back n stay in this hotel, it was clean, everything is near,restaurants, stores, entertainment, pool was good, breakfast was good, friendly workers,stood the weekend and prices were good too.

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

We are excited to learn of your five star experience at our hotel. Thank you so much for your compliments, rating and review of our location, prices and high housekeeping and hospitality standards. It is so rewarding to hear that we were able to give you a five star experience and we can't wait to give you another one! More 

Valdosta, Georgia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2015

Got a chance to work in the local area again. Decided on Hotel M due to their location and prices (and they carry AMC). The room is much bigger than they look online. The bed is huge and comfortable. Big flatscreen TV. Mini fridge and microwave.

Was this review helpful? Yes
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Thank you so much for leaving your five star rating of our hotel. I'm glad that our accommodations, amenities and services exceeded your expectations and hope that you experience the same comfortable five star stay during your next visit! More 

1 review
1 of 5 stars Reviewed March 18, 2015

I read plenty of reviews before coming here thinking it would be an okay experience for a decent price and I was terribly wrong. I got the king hot tub suite with a fireplace for my boyfriends birthday after a long day of skiing. The entire lobby smells like smoke and the inside just feels dirty. The room is exactly... More 

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GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

I am terribly sorry to hear of your disappointment with our hotel. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. If your room was not cleaned properly, I hope you will accept our sincerest apologies... More 

Plainfield
Contributor
15 reviews 15 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed March 17, 2015

The hotel has a good location and offers a complimentary breakfast but much has to be done in terms of cleanliness. My room was in the far rear end of the hotel on the ground floor. Entering from the back I thought I was entering a warehouse until I pull the first door open. Even though the place smells good... More 

Was this review helpful? Yes 4
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. We are glad that you found our location to be convenient. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart. More 

Caldwell, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 14, 2015

We have stayed at Hotel M many times and always have a great experience. The staff is very friendly and accommodating. In fact, the Front Desk and GM went over and beyond to make our stay more enjoyable. The location is great if you are looking to visit the area attractions. My wife and I love the Jacuzzi suites. If... More 

Was this review helpful? Yes 1
GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have always succeeded. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout your stays. We're glad you... More 

New York City, New York
1 review
5 of 5 stars Reviewed March 2, 2015

This hotel is in a great location. My husband enjoyed 3 days. If you don't have a car the blue line aka the pocono phony takes you to the casino and other local attractions. The hotel has contanental breakfast and if you want dinner there is a Wendy's down the road, a Jamaican restaurant right across the road and a... More 

Was this review helpful? Yes
GMHotelM, Manager at Hotel M, Mount Pocono, responded to this review

Your five star review is greatly appreciated. I am glad that you enjoyed the value and the convenient location, hospitality and services of our hotel! We are all looking forward to your next visit and hope it will be just as enjoyable. More 

West Haven, Connecticut, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 22, 2015 via mobile

The room had some of the comforts of home. Tv,fridge,microwave the rooms were comfortable the room was clean would definitely stay again. The hotel was close restaurants and shopping. There was also a heated pool in car you felt like a swim on a cold night.

Was this review helpful? Yes
GMHotelM, Manager at Hotel M, Mount Pocono, responded to this review

Thank you for letting us know how impressed you were with our services and amenities. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. We are glad your stay was comfortable and we look forward to your next visit! More 

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