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Hotel M, Mount Pocono

Hotel website
1244 Pocono Boulevard, Rt. 611, Mount Pocono, PA 18344 (Formerly Quality Inn & Suites)
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Hotel M, Mount Pocono
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At a glance

36%
Positive reviews?
KEY AMENITIES
Pool
Free Parking
Fitness Center with Gym / Workout Room
Free Breakfast
Free High Speed Internet ( WiFi )
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HOTEL PHOTOS

Hotel M, Mount Pocono
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    155 Reviews from our TripAdvisor Community

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    Traveler rating
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    Rating summary
    • Location
      3.5 of 5 stars
    • Sleep Quality
      3 of 5 stars
    • Rooms
      2.5 of 5 stars
    • Service
      3 of 5 stars
    • Value
      3 of 5 stars
    • Cleanliness
      2.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (35)
    Date | Rating
    • English first
    • German first
    • Any
    English first
    • All months
      (155)
    • Mar-May only
      (39)
    • Jun-Aug only
      (49)
    • Sep-Nov only
      (31)
    • Dec-Feb only
      (36)
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    staatsburg
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    1 of 5 stars Reviewed yesterday NEW

    Where to begin... We have stayed at this hotel for many years and have been thru all of the different names. But when i heard it was now called Hotel M I knew this was going to be bad. When we had checked in on 7/31/15 we noticed in the shower that house keeping had left the previous guests shampoo... More 

    Was this review helpful? Yes
    Level Contributor
    8 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    1 of 5 stars Reviewed 5 days ago NEW

    Booked this hotel because it was cheap for a quick stop by and sleep over halfway on my journey to visit family up north. When we got there my first impression was this is the the worst dumpiest hotel I had ever seen. My impression only got worse once i went inside. The first room i was given was filthy,... More 

    Was this review helpful? Yes

    Travelers are raving about these Mount Pocono hotels

    New York
    1 review
    common_n_hotel_reviews_1bd8 1 helpful vote
    1 of 5 stars Reviewed 3 weeks ago

    the hotel was a dump!. toilet overflowed-killed 5 big black spiders-3 spiders web by window seal-swimming pool water was murkey-manager offered me discount only if i would say i was satisfied, and when i said no he said he would'nt give me the discount. i'm calling the better business bureau. my recommendtion: never use this hotel

    Was this review helpful? Yes 1
    Gloria B, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

    Thank you for your comments on your recent visit to our hotel. I am so sorry that we did not meet your expectations. Your comments are very important to us and the items you mentioned have been addressed and repaired. . Again we apologize for any inconvenience to you. We wish you safe and happy travels. More 

    New York
    1 review
    5 of 5 stars Reviewed 4 weeks ago

    Room, amenities, location and employees was excellent and very friendly, they were always very helpful so we really have lots of fun. and the area also beautiful its allover green and hill, people who loves green and hill or forest kind of place they must visit this place, its just Fab.

    Was this review helpful? Yes
    GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

    Thank you so much for this amazing review you have of our hotel. We were so ecstatic learning how much you recognize our efforts and we would like to thank you for that. We always aim to provide you with the best experience you deserve and we are so glad to know that we were able to serve you well.... More 

    Lima, New York
    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 9 helpful votes
    1 of 5 stars Reviewed June 15, 2015

    June 6, 2015 Our recent stay @ this hotel was very disappointing.... When we first arrived we thought they were closed! The exterior of this hotel is run down, weeds are growing everywhere, garbage cans over flowing, everything is run down and needs updating.... Would not stay here again... Also, after being gone all day we returned to our room... More 

    Was this review helpful? Yes 2
    GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

    It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We hope to see you again someday and to transform your... More 

    New York
    1 review
    5 of 5 stars Reviewed June 15, 2015

    I was just staying overnight and had reservations about staying here. Some of the reviews were good, some not so good/ I took a chance. It turned out great. The staff was very friendly, the room comfortable and clean. The breakfast was plentiful and good If I ever do this again, I will definitely stay there.

    Was this review helpful? Yes
    GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

    It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit. More 

    Halifax, Pennsylvania
    1 review
    1 of 5 stars Reviewed June 10, 2015

    The room was not on par with the price, but that is expected on a race weekend. What wasn't expected was that they sold my credit card number. Tuesday, after our weekend stay, I was alerted to a charge on my card for a telecommunication company in New Zealand. Since this was the only place I had ever used the... More 

    Was this review helpful? Yes
    GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

    We are deeply distressed to discover the lapse in service you experienced during your recent stay. We take all reports of issues with our guest services very seriously, particularly those that you have raised. I assure you that each issue mentioned is being investigated and will be addressed accordingly. I do hope you'll return and let us show you a... More 

    Brooklyn, New York
    1 review
    5 of 5 stars Reviewed June 7, 2015

    Checking in and out was great. The staff were both attentive and pleasant. Will definitely revisit. Breakfast was awesome, very clean and they had a variety of foods. I loved their waffles..Nice to see that they have a fitness and a nice size pool. They have plenty of parking.

    Was this review helpful? Yes
    GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

    Thank you for sharing this five star review of our hospitality and service. I am very pleased to learn that you enjoyed our amenities and the breakfast offered at our hotel. It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit! More 

    Matawan, New Jersey
    Level Contributor
    130 reviews
    33 hotel reviews
    common_n_hotel_reviews_1bd8 184 helpful votes
    2 of 5 stars Reviewed May 26, 2015

    The hotel is OK. The room was clean enough, although there was a damp odor. The pillows are really cotton balls, not pillows at all. The bed is more spring than cushion. The TV was fine, the bathroom adequate, and the size of the room standard. It was quiet and fine for what it was for.

    Was this review helpful? Yes
    GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

    We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our bedding and the smell of our guest room during your stay. We hope you will return to be more impressed during your next... More 

    New York City, New York
    1 review
    2 of 5 stars Reviewed May 18, 2015

    The location of the hotel is great, the staff is amazing. But unfortunately there cleanliness and comfort is very poor. The beds were lumpy the covers were stained, the rug looked dingy although dark in color still looked dirty. The bathroom was alright, shower head and tub looked like they needed to be cleaned, kids and I bathed in our... More 

    Was this review helpful? Yes
    GMHotelM, Guest Relations Manager at Hotel M, Mount Pocono, responded to this review

    I'm terribly sorry to hear that your most recent stay with us did not meet your expectations of quality service and accommodations. I want to apologize for the housekeeping issues that you experienced when staying with us. We understand that you are hesitant to return based on this experience, though we hope to have another chance to impress you in... More 

    Questions? Get answers from hotel staff and past guests. Ask a question

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