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All 4 Moosic hotels

TownePlace Suites Scranton Wilkes-Barre

2.5 of 5 Hotel   |   26 Radcliffe Drive, Moosic, PA 18507
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Ranked #2 of 4 Hotels in Moosic
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Caitlin B Center Moriches, New York
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111 reviews from our community

Traveler rating
    49
    42
    12
    7
    1
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43
26
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Center Moriches, New York
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for one night during the Octoberfest at Mohegan Sun. We are big fans of Marriott hotels, and this was the first time we stayed at a TownPlace Suites. For the size of the room and the price, I was impressed we had a full kitchen, with dishes, pots, pans and utensils. The bed was... More

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear Caitlin B, Thank you for taking the time to review our hotel. We greatly appreciate your feedback. We are delighted to hear that you enjoyed our location, the kitchenette amenity within your suite and the comfort of your bed. We do apologize for the smoking smell that was present, we are a 100% smoke-free hotel and we enforce that... More

Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I've been staying here for business off and on for almost a year, and this hotel really is a cut above. The staff are always friendly and helpful, and work with my unpredictable schedule. Eileen, Eric and Heather and the rest of this elite staff clearly care about customer service and making sure my long term stay is both affordable... More

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Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear Colin, Thank you for taking the time to tell others about your experience at TownePlace Scranton. We truly appreciate your feedback and your loyalty to our hotel. I am happy to hear that we provide you with the needed amenities to be your home away from home while visiting the Scranton area. Our staff will be delighted to hear... More

Moosic, Pennsylvania
1 review
4 of 5 stars Reviewed 1 week ago

The hotel sits atop a hill overlooking Montage Mountain and the beautiful PNC park. The rooms are modern and functional - though perhaps on the small side. Kitchenette is wonderful if you like to cook while on the road - no oven though unless you stay in one of the larger suites located on the ends of the hotel. Staff... More

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear SamuelGlid, Thank you for taking the time to review our hotel. We appreciate that you shared your experience with others. I am pleased to hear that you enjoyed our modern suites with the kitchenette feature. Our convenient location and fantastic views are definitely a plus. We are happy to share the news that TownePlace Suites as a brand will... More

San Antonio, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Average Hotel in Nice Location in Poconos. We stayed in this hotel for 2 days during Labor Day weekend. Hotel location is good to take rest during a family vacation. Breakfast is not good - we expected to have scrambled egg and potatoes. There were only boiled eggs in fridge which seemed to be old and not so good. Staff... More

Was this review helpful? Yes 1
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

We appreciate that you took the time to review your stay at our hotel. We are pleased to hear that you found our location a good place for relaxing during your family getaway. You may be happy to find that TownePlace Suites as a brand is rolling out hot breakfast offerings in mid-2015. We look forward to sharing this update... More

Lewisburg, West Virginia
Top Contributor
80 reviews 80 reviews
42 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel about two years ago, and were taken back at how much it has deteriorated since then. The hallway carpets had not been swept the day we arrived. They were stained and obviously had not had a deep cleaning for sometime. Our room had not been swept very well and there were excessive dings and scratches... More

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Thank you for taking the time to review our hotel. I am sorry to hear that we did not meet your expectations. Please accept my sincere apologies for any inconvenience you may have experienced. We plan to address your concerns to ensure that you have an exceptional stay on your next visit. Please feel free to contact me when your... More

Dallas, Texas
Contributor
16 reviews 16 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 5, 2014

We were there for 3 nights, using 5 rooms for our family event. Love the nice room, breakfast and swimming pool. Even though the pool is small, but good enough to keep the children happy. Tons of restaurants and shops within walking distance (if you want to walk :-)). Great service! Will be back for sure!

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear Family F1rst, Thank you for choosing the TownePlace Suites Scranton Wilkes-Barre as a meeting place for your family. We are glad to hear that our amenities, location and staff service are what made you name us “Best hotel with best view in Scranton!” We really appreciate that you took the time to tell others about your experience. We look... More

Victor, New York
Top Contributor
107 reviews 107 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 29, 2014

This property has an excellent location. I stay here frequently for business and the place is always well kept and in perfect order. The rates are reasonable and the breakfast is light but decent. The staff are always top notch.

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear paul d, We appreciate that you took the time to tell others about our hotel. We are pleased to hear that you enjoy our convenient location & our “top notch” staff service. We look forward to hosting you again soon at our “well kept” property! More

NY
Top Contributor
84 reviews 84 reviews
70 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed July 28, 2014

Stayed one night and was impressed with this hotel for the price paid. Check in was very quick, room was clean, parking easy and bed was comfortable. Breakfast was decent, would have liked oatmeal that wasn't an instant package but overall I was satisfied. Hotel is near shops and restaurants and about 10 minutes from the Mohegan Sun casino.

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear raincheck10, Thank you for taking the time to review our hotel. We appreciate your positive feedback. I am pleased to hear that you enjoyed the condition & comfort of your suite, our quick staff service and our convenient location. We look forward to hosting you again on your next visit to our area! More

Plattsburgh, New York
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed July 27, 2014

Upon checking into the hotel everything seemed fine. Except the spa was broken and the pool was tiny, which is not the end of the world. Upon pulling back the covers of the two beds, one bed had a tissue in it and hairs. The other bed had just hairs. I called the front desk to have housekeeping replace the... More

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear Gangsplatt, Thank you for taking the time to tell us about your stay. Please accept my sincere apologies for the issues you faced during your time with us. We will be using your comments as a training opportunity with our housekeeping team to ensure this does not occur for future guests. We hope to regain your trust and serve... More

Rochester, New York
2 reviews
3 of 5 stars Reviewed July 27, 2014

We have vowed to only stay at Marriott properties, as we have never had a bad experience. But this hotel just doesn't measure up. A previous guests hair was stuck to the bathroom wall, and cobwebs were seen behind the door. The tub needed to be re-caulked, as there was mold starting to form. The carpet looked like it needed... More

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear L C, Thank you for taking the time to review our hotel, we appreciate your feedback. Your response indicates that we did not meet your expectations, which in turn means that we did not meet our own. Our goal is to address the concerns that you mentioned so we can improve for future guests. We will be using your... More

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Additional Information about TownePlace Suites Scranton Wilkes-Barre

Address: 26 Radcliffe Drive, Moosic, PA 18507
Location: United States > Pennsylvania > Moosic
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Scranton Wilkes-Barre 2.5*
Number of rooms: 110
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Also Known As:
Towneplace Suites Scranton Wilkes-Barre Hotel Moosic

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