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TownePlace Suites Scranton Wilkes-Barre

2.5 of 5
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26 Radcliffe Drive, Moosic, PA 18507
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TownePlace Suites Scranton Wilkes-Barre
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Ranked #2 of 4 Hotels in Moosic
A recent review
5 of 5 stars reviewed yesterday
KimA850 Pasadena, Maryland
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138 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Pasadena, Maryland
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

Ok. I was very concerned after reading the other reviews. But 4 of us stayed there after a concert. Very clean, really sweet young man at front desk. Nice free breakfast. Room was smaller then we thought but it was only for one night.

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1 review
5 of 5 stars Reviewed 3 days ago NEW

I had booked a room just for one over night stay. I do not live far from the hotel but I happened to have a test I was taking right on Montage Mountain road that I needed to be there early in the morning so to ease my anxiety of the dreaded traffic/construction that 81 so often entails, I deciding... More 

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FRANKLIN
Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed 5 days ago NEW

We went to Moosic, PA for a bridal shower this past weekend. We had to reserve 2 different hotels, due to rooms not being available. The first hotel was wonderful. We had reserved TownPlace a month before requesting early checkin with a two bedroom suite with early checkin due to coming in early to the area. There were several of... More 

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Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear April K, We are very sorry to hear that your stay with us did not meet your expectations. I can assure you that we do our absolute best to honor every guest’s request. We can never guarantee an early arrival time that is before our check out time when the hotel is at full capacity, as we have to... More 

Holden, Massachusetts
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here with my family only one night. The hotel is nice, your normal TownPlace. When we checked in, we had a ground level room, and the people accross the hall were very loud going in and out of their room. We called the front desk and asked to be moved. The manager on duty Edward Shoener found us a... More 

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Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear Websterd13, Thank you for taking the time to tell others about your stay. We are pleased to hear that our staff was able to accommodate your family to ensure that your one night stay was more comfortable. We hope to see you again soon! More 

Pittsburgh, PA
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Where to start? First of all, the staff are AMAZING; so, so friendly and helpful. Secondly, we couldn't have been happier ... this hotel is more like a home away from home. To make a long story short ... hard for me to do - LOL! ... we picked up my friend's son who is walking the Appalachian Trail, and... More 

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Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear SandraPittsburgh_PA, We are so glad to hear that your family had a blast at our hotel. Our close location to shops, restaurants, movie theater and Montage Mountain is definitely a plus. We are delighted to hear that you were able to enjoy the fire pit, barbeque area and pool. We appreciate you recommending our hotel and we look forward... More 

Georgetown, Indiana
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here on a road trip to Boston. We had a nice king room...it was pretty large and a nice place to set up a computer and work (if you had to)...the outside fire pit was super inviting. Our room was clean and we had no issues. We did not notice any issues with cleanliness of any of the... More 

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Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear 29Kiwi, Thank you for taking the time to share your experience with others. We are delighted to hear that you had a great stay. We look forward to see you again the next time your travels bring you through our area! More 

Carmel, Indiana
Level Contributor
39 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I stayed here during a road trip. The room was nice, the bed was comfortable and the kitchen well appointed. The downsides were that the hallways were rather filthy and in need of a good vacuuming and the breakfast was rather bad. The oatmeal was undercooked and watery, the "eggs" were terribly rubbery and the sausage was... More 

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Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

We pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We hope to have an opportunity to better serve you whenever your travels bring you back to the Scranton area. More 

Cincinnati, Ohio
1 of 5 stars Reviewed 4 weeks ago

Upon getting to our room I walked into the bathroom and there was an ant in the sink. Thought it was just one but then within 5 minutes, we found three more. Also the sink in the bathroom wasn't cleaned, there was toothpaste on and in the sink. We then headed downstairs and told the front desk about the ants... More 

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Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

We sincerely apologize that your recent stay did not meet your – or our own expectations. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team to ensure that corrective action is taken on any... More 

Eastern US
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed June 23, 2015

Our room was clean but not completely spotless. (There was small amount of grunge in the corners of the bathroom. Not much but it made it obvious that housekeeping skips the corners.) The only other complaints are the chairs in the breakfast area are too short for the tables, the mattress was a bit lumpy and there is no ice... More 

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

We appreciate that you took the time to review our hotel. As cleanliness is a key priority for us, we will be sure to share your feedback with our housekeeping team to ensure the small details are not overlooked. We are delighted to hear that our staff was wonderful; your comments will continue to inspire them to provide excellent service.... More 

Binghamton, New York
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed June 13, 2015

TownPlace Suites projected an initial image of catering to a young upscale business traveler who had to spend a few days to a week in an area. The work areas, kitchenette etc, were put together like the glitzy younger sibling of a Residence Inn room. In reality, these are great rooms for young families, per diem construction guys, and people... More 

Was this review helpful? Yes
Heather E, General Manager at TownePlace Suites Scranton Wilkes-Barre, responded to this review

Dear Foodrevue, Thank you for taking the time to review our hotel. We are pleased to hear that you enjoyed our spacious suites with fully equipped kitchenettes. Our convenient location is definitely a plus, having access to the interstate and local attractions makes for easier traveling. We look forward to seeing you again when your travels bring you back to... More 

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