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Courtyard by Marriott Scranton Wilkes-Barre

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16 Glenmaura National Blvd., Moosic, PA 18507
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Courtyard by Marriott Scranton Wilkes-Barre
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141 Reviews from our TripAdvisor Community

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Traveler rating
    50
    43
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (141)
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    (23)
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Orlando, Florida
2 reviews
1 of 5 stars Reviewed 1 week ago

We have stayed at this Courtyard Marriott in the past, but property has certainly gone downhill. Stayed at this location the evening of June 14, 2015. Our room could have been cleaner, but we did not complain, since we had been driving for several hours and just wanted to get some sleep. As we got into bed, noticed there was... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

I would like to thank you for the time you took to review our hotel. I would like to apologize for the inconveniences you experienced with the sheets/bedding in your room. Also, for the issue in regards to the coffee. This should not have been the experience you had and I just want you to know I will be addressing... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

I'll start by saying that this definitely isn't your typical Courtyard. I was given an Executive Suite upgrade, which basically added two chairs to the room next to the fold out couch. The corridors weren't updated. Overall, it just didn't seem up to par with the other newer Courtyards out there. It's quite oddly configured as well. One plus was... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for the time you took to review our hotel. I would like to apologize that you did not feel that the room upgrade was substantial as well as the feel of the hotel. However, I am glad that my staff was able to make your stay an enjoyable one. We do greatly appreciate any and all... More 

Carmel, Indiana
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 1 night and could not have been more pleased. Hotel was clean, rooms were very clean and updated. Best part was no noise so got a very restful sleep. Check in staff was friendly. Definitely will stay here again!

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you for the time you took to review our hotel. I am so glad that you enjoyed your stay with us. We hope that if you are in the Scranton area you will stay with us again. Again, thank you for the review! More 

VA
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed here overnight, on our way to New York, and after travelling for over 8 hours on a motorcycle, we were looking for a nice place to rest. The price wasn't too bad but if you want to eat at the bistro, it costs extra. The room was nice as well as the bathroom. Except for a major problem... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for the time you took to review our hotel. I would like to apologize for this issue you experienced at our hotel. It is completely unacceptable. I hope if you are in the Scranton area you will give us another opportunity to impress you. Again, I do apologize for this as you should not have had... More 

San Francisco, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

From the non-greeting to the smelly carpet, a badly made bed that I'm not sure was even clean, a moldy shower, and a slow drain, this was nothing like any Marriott I've ever been in. The A/C rattled all night (so much for a restful night's sleep before a big meeting). Oh, and the toilet paper was so thin, you'd... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for reviewing our hotel. I do apologize that you did not feel our hotel was up to standard. I know you had mentioned you were going to be staying at another hotel in town, however I would like you to know that I have discussed your experience with the appropriate staff. Again, I do apologize and... More 

Flat Rock, North Carolina
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not much personality here. This hotel has the "location" that I needed. Pretty typical of Marriott Courtyards. I didn't have any problems or experience any exceptional service. Stayed one night for business and wasn't tempted to extend the visit.

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for reviewing our hotel. I apologize that we had not made your experience an exceptional one. We do appreciate your business with our property and hope that if you are in the area again we hope you will give us another opportunity to impress you. More 

Berwick, PA
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I spent the night on New Year's Eve for 2014 here. We were going skiing the next day so we decided to book a room here because of the location and the availability since it was past minute. The room was clean, what employees we saw were friendly, and we had no issues. We would stay here... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for the time you took to review our hotel. We are glad you had a pleasant experience here on New Year's Eve! Maybe we will see you again this year. We look forward to welcoming you back. More 

1 review
1 of 5 stars Reviewed 3 weeks ago

My husband and I made reservations at this hotel during a family visit. The first room had a nasty stain on the floor in front of the bed and finger prints all over the mirrors. When my husband asked for a new room, the front desk acknowledged the stain and gave us a new room. That room was equally dirty.... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you for the time you took to review our hotel. I would like to apologize that you did not feel that the hotel was clean and did not live up to Marriott Standard. I would like to assure you that this review has been discussed with all members of our team. I can assure you if you give the... More 

Chester, Virginia
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We arrived late afternoon on a Friday and stayed two nights. Room was ready but the coffee pot was used and the trash not taken out. The usual desk lamp had very worn plugs for our cellphone chargers; we had to jiggle them a bit to get them to work. Our friends joined us on the terrace for a cocktail... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for the time you took to review our hotel. I would like to apologize for the inconveniences you experienced during your stay here, including the coffee pot and the trash not emptied in your room. The stadium is a great attraction for our area, however if you did not know there was a game going on... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our travel plans got messed up. Arrived around 1115 AM on 5/23/15. Sorry I didn't get her name; young white female at desk got us checked in and was extremely helpful. She was awesome! Staff was great. Unfortunately they don't have much control over who checks in. The only negative about the trip was some of the clientele looked like... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for the time you took to review our hotel. We do greatly appreciate any and all feedback and we are glad your overall experience at our hotel was a positive one. We hope that if you are in the Scranton area again that you will decide to stay with us! Thank you again. More 

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