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Courtyard by Marriott Scranton Wilkes-Barre

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16 Glenmaura National Blvd., Moosic, PA 18507
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1 room 1 guest
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Courtyard by Marriott Scranton Wilkes-Barre
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155 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Marriott should be hiding its head right now. We're long-time Marriott customers who have stayed in their hotels all over the world. Nowhere -- and that really means nowhere -- have we come across a hotel this filthy. As Marriott gold members, we checked in using 10,000 points. After stepping into our room and seeing it caked with dust, cobwebs,... More 

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Talleyville, Delaware
Level Contributor
106 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This Courtyard hotel is in a good location close to the highway but it's starting to show its age a little. It has the classic Courtyard design of a large lobby lounge with an attached cafe, patio, pool and fitness room. Unfortunately, it must have been one of the first to get these renovations. Except for New York City Courtyards,... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for the time you took to review our hotel. We greatly appreciate any and all feedback. I am glad we were able to serve you when in the area, however I do apologize for the short falls you had experienced during your stay (internet, pool, air conditioning and staff service in the Bistro). I am glad... More 

Ithaca, New York
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The people at this hotel were great and very helpful. The suite was spacious, shower had plenty of steady hot water and uniform temperature. The conference room where we met was also well designed and appointed. However, there was an ant in the suite, a stain on the carpet which was pretty dingy industrial, and chips on some of the... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for your review of our hotel. We greatly appreciate any and all feedback. Thank you for bringing up the areas in which we need to improve upon as well as where you felt we shined. Again, we do greatly appreciate your honest review of our hotel. I hope if you are in the area again you... More 

Lincolnshire, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a long flight and drive we had trouble finding the hotel we had booked. We ended up at this hotel by mistake. They were realy helpful, even though it was very late at night. They found us a room and rang the hotel we were supposed to be at and cancelled that room for us. They only charged us... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you so much for the time you took to review our hotel. We greatly appreciate the time you took to do so. I am so glad we were able to accommodate you and hope if you are ever in the Scranton/Moosic area again that we can serve you again. More 

Cincinnati, Ohio
Level Contributor
123 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Front desk and Restaurant staff very friendly and helpful. Our room was OK but a little tired, The room was icecold and I tried to turn the heat on but just got cold air. My wife had to get under the covers to get warm. We turned the unit off and I turned the show on to get some... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for the review of our hotel. We greatly appreciate your feedback. I am glad our staff was very accommodating, however I do apologize that the air was not regulated at the correct temperature for you. Thank you for your feedback as I will pass this on to our housekeeping/maintenance department. We look forward to welcoming you... More 

Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

My husband and I went to see the Wilkes Barre Railriders baseball team play at PNC Field and decided to stay close to the ballpark. This hotel was literally right above the field on the top of the hill. What a view from the window! The hotel itself was very nice. Super clean lobby and friendly staff that smiled and... More 

Was this review helpful? Yes 2
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you so much for your review of our hotel. We greatly appreciate the time you took to review us and for choosing our hotel for your trip to the area. We hope to welcome you back whenever your travels bring you back to the Moosic/Scranton area. Thank you agian! More 

Level Contributor
3 reviews
5 of 5 stars Reviewed July 19, 2015

I Couldn't have been happier with my one night stay at the courtyard! they made me feel like family. Allen is the man. Everyone on the staff went above and beyond to make sure all our needs were accommodated. The pool is clean and the hot tub is a bubblin

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for your review. I am glad you had a pleasant experience at our hotel. I will be printing your comment out to specifically recognize Alan. We do greatly appreciate any and all feedback. We look forward to welcoming you back whenever you are in the Moosic/Scranton area. More 

NY
Level Contributor
193 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed July 18, 2015

My husband and I stayed here for just one night. We are big Marriott people and were very happy to be able to stay here for points (10,000 for a Saturday night). We had mostly a good experience. The good: -Quick and friendly check in -Cookies at check in! -Strong air conditioning on a very hot day in the rooms... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for your review of our property. We greatly appreciate any and all feedback. I do apologize for the issue you may have experienced when coming into our hotel and the odor you may have experienced. I hope you will stay with us again when your travels bring you back to the Moosic/Scranton area. Again, thank you... More 

Virginia
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed July 6, 2015

Courtyard is my least favorite Marriott hotel and this only confirmed it. Friends booked it, so we agreed to stay here. Lobby is ok and there is potential with patio and fire pit. We tried to sit outside and use it; asked for it to be turned on and was told someone would come and do so - never happened.... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you for staying with us and for the time you took to review our hotel. I do apologize for the multiple issues you experienced at our property during your most recent stay. If you would like to contact me directly at the property I would appreciate any and all feedback. Again, thank you for the time you took to... More 

Travelers are raving about these Moosic hotels

Oswego, New York, United States
2 reviews
2 of 5 stars Reviewed July 1, 2015

We originally booked a room for two nights, with two double beds. Unfortunately when we arrived at the hotel we were given a room with a King Size bed and a Sofa Bed. When we called the front desk we were told oh well you will have to deal with it. We paid $124.00 per night. Unfortunately their were couples... More 

Was this review helpful? Yes
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for the time you took to review our hotel. I do apologize for the error in room type you were given and will address this with my front desk team. Thank you again for your review. We do hope if you are in the Moosic/Scranton area again you will give us another opportunity to accommodate you. More 

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