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Courtyard by Marriott Scranton Wilkes-Barre

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16 Glenmaura National Blvd., Moosic, PA 18507
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1 room 1 adult
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Courtyard by Marriott Scranton Wilkes-Barre
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166 Reviews from our TripAdvisor Community

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Jessup, Pennsylvania
Level Contributor
182 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel many times and will continue to use it when in the Scranton area. It is always clean and comfortable and the staff have always been helpful. The rooms are a good size for the money and overall, it is a good value.

Helpful?
Thank Kudu40
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you so much for the review of our property. We greatly appreciate your continuous loyalty to our hotel and look forward to providing you with an exceptional experience on your next visit. Thank you again for the time you took to review the property. We greatly appreciate any and all feedback. More 

Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed January 2, 2016

Nice sized room. Stayed here on NYE and had no issues with loud noises. I found the bed to be a little too firm, but my boyfriend thought it was perfect. Front desk was easy to check into, easily gave us a late check out with no problems. Would stay again.

Helpful?
Thank Andrea77jb
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you so much for your review of our hotel. We greatly appreciate any and all feedback and look forward to welcoming you back in the future! Have a great new year! More 

1 review
5 of 5 stars Reviewed December 1, 2015

This is a great place to get away from it all.. rooms are nice, clean and quiet Staff was excellent and attended to our needs swimming pool had very nice hours of operation snack bar operation was open and very nice Overall had a great time, at a great place

Helpful?
Thank Michael S
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you so much for your review of our hotel. I am glad you enjoyed the additional amenities that our hotel provides to our guests. I hope if you are traveling to the Scranton area again you will stay with us again. Thank you again for the time you took to review our hotel. We greatly appreciate any and all... More 

USA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 12, 2015 via mobile

Stayed overnight when we were on a unexpected visit, our stay was perfect, the staff was friendly and professional. Great place to stay, clean and modern. Don't worry about this place, its a great stay.

Helpful?
Thank 12timetraveler
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for your review of our hotel. We greatly appreciate any and all feedback and we are delighted that your stay with us was a positive one. We look forward to welcoming you back whenever your travels bring you back to the Scranton area. More 

Philadelphia, Pennsylvania
Level Contributor
182 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed November 8, 2015

I recently visited this located for one night while in business. My co-worker who is in the area picked the hotel as it was easy for him to pick me up. The hotel is located in the montage mountain area which I can imagine is very convenient if your staying for a ski weekend. The hotel lobby has a nice... More 

Helpful?
Thank Brittany322
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for your review of our hotel. I would like to apologize that you did not have a memorable experience at our hotel. We are currently having our rooms renovated and will have that project completed at the end of the year. We hope you will give us another opportunity to impress you if your travels bring... More 

Toronto
Level Contributor
13 reviews
3 hotel reviews
5 of 5 stars Reviewed October 27, 2015

We were taken aback as we drove up the winding driveway to the hotel. It was fall and the colours amazing. When we crested the driveway we knew that we'd have some of the most beautiful views of the colours. We were well greeted by the hotel staff and check in was quick and efficient. We had the weekend there... More 

Helpful?
Thank Dave H
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you so much. We greatly appreciate any and all feedback and I am so glad your stay with us was an enjoyable one. The views are great no matter the season. We hope you will stay with us again whenever your travels bring you back to the Moosic/Scranton area. More 

Vermont
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed October 17, 2015

We arrived at the Courtyard on a Thursday evening. The lobby looks nice and has obviously been recently renovated. The lady who checked us in was all business and not particularly friendly. We got to our room and noticed a faint strange odor, but didn't think much of it. The website AND the hotel guide in the room indicated that... More 

Helpful?
Thank torifreak12
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for the time you took to review our hotel. I actually was the manager you had spoken to on your first morning here. As I had explained then this was completely unacceptable. This issue has been addressed and I hope if you are in the Moosic/Scranton area again you will give us another opportunity to serve... More 

Travelers are raving about these Moosic hotels

Ohio
Level Contributor
12 reviews
8 hotel reviews
2 of 5 stars Reviewed October 11, 2015

I should have checked the earlier reviews on this one! Booked after a difficult day of driving only to be placed into a room that was not very clean and a bed with sheets that should be thrown away with all of the "little balls" on them. I would not stay here again!

Helpful?
Thank kleenfreekOhio
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for reviewing our hotel. I apologize that you did not feel that the hotel was clean and the bedding was old. We do continuously order new linen so that our guests experience is up to Marriott Standard. I would like to apologize that your room had not been. If in the Scranton area again I hope... More 

Stafford
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed October 10, 2015 via mobile

First you pull up and it looks nice, but you when you walk in, the carpets are stained. The rooms are much smaller than they appear online. I came upon beer cans hanging out on chairs and upon the elevator info sign. When we arrived it was there and the next morning it was still there. That's not appropriate for... More 

Helpful?
1 Thank Jillian D
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for reviewing our hotel. This is very troubling that you had experienced this and I would like to apologize that our public areas had not been properly cleaned during your stay. There is no excuse for this, but again I do want to apologize for this. I hope if you are in the Scranton area again... More 

2 reviews
1 of 5 stars Reviewed September 29, 2015

Spoke with someone in the group reservations department about blocking rooms for a wedding & was told I'd get a call back with answers to my questions by the end of the day! Up until that point, the person I spoke with was great.. Then thats where the greatness stopped... We're now 2+ weeks later with no call back, I've... More 

Helpful?
Thank Michael S
LoisAnneGraham, General Manager at Courtyard by Marriott Scranton Wilkes-Barre, responded to this review

Thank you very much for your response regarding the customer service you experienced here. We have a Sales Department that would be able to assist you with any bookings that you needed to make. I do apologize that you have not had any luck reaching someone at the property who would be able to assist you, but we do have... More 

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