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SpringHill Suites Monroeville

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122 Daugherty Drive, Monroeville, PA 15146
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SpringHill Suites Monroeville
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149 Reviews from our TripAdvisor Community

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Traveler rating
    38
    62
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    4
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
  • All months
    (149)
  • Mar-May only
    (30)
  • Jun-Aug only
    (59)
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    (38)
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    (22)
All months
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

I would give it a 5 but the check in lady was I unhelpful if not down right rude and bigoted. This was a Sunday so maybe not the usual lady. Room was very nice and very convenient. We took a connecting king to a double. Very adequate for two of us with 4 kids.

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London, United Kingdom
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We had a confirmed booking but were denied any rooms on the grounds that the hotel was full for the night. We reached a little later around 8.30-9PM at the hotel and upon arrival were informed that there were no rooms available for us and we would be put up in a nearby hotel (not so great hotel, to put... More 

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Renee M, Manager at SpringHill Suites Monroeville, responded to this review

We apologize that due to unforeseen circumstances, we were not able to accomodate you at our hotel. It is rare for this type of thing to happen, but on the occassion that it does, we pay for the room and tax of the hotel we send people to. We apologize that the other hotel was not up to the same... More 

Fort Washington, Pennsylvania
Level Contributor
334 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Plenty busy at this location, ample parking, odd entry off the service road, but easy to sight drive from the main road. Rooms feel a bit older than most other Springhill offerings these days, but in good shape, spacious too. Only real negative is the turnpike tollbooth on the north side of the property, loud in the morning. Breakfast was... More 

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Renee M, Manager at SpringHill Suites Monroeville, responded to this review

Thank you for your feedback. We have been trying some new breakfast choices to liven it up a little. Maybe you will like the breakfast a bit better the next time you stay. Happy Travels! More 

Delmont, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

All staff were very courteous to me and my family. I would recommend this hotel to anyone. The rooms were cleaned quickly and special accomodations were made upon request. Because as you can imagine when staying at a hotel for over 1 month, special exceptions were needed. They obliged without question.

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Renee M, Manager at SpringHill Suites Monroeville, responded to this review

Thank you for staying with us, we really appreciate your kind words about the hotel and the staff. All the employees here will be so delighted that their efforts to make your stay enjoyable was noticed. They usually hear more about when they make a mistake, so it is nice for us to be able to share compliments with them... More 

Buffalo, New York
1 review
3 of 5 stars Reviewed May 26, 2015

We had made reservations for a king size suite with a roll away bed to accomodate our family of five. Upon arrival we learned that the roll away bed is not even an option at that location even though it is listed on the website. The website does warn you there is no guarantee that one would be available so... More 

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Renee M, Manager at SpringHill Suites Monroeville, responded to this review

Unlike a Full Service Marriott, we are a smaller hotel. That means we have less staff, so multiple departments help each other at busier times. We apologize that the Double Studio Suite wasn't available at time you made a reservation, that would have been more comfortable for a family of five. When Marriott makes plans to redesign their hotels, they... More 

East Lansing, MI
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 21, 2015

A bit difficult to find because it is tucked behind several other hotel properties. You can see it from the interstate but there is no signage to help you. Even my GPS got confused. Nice room, but it is a mini-refrigerator, not a refrigerator as advertised, which was the specific reason I booked there. Even the mini-frig was not up... More 

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Renee M, Manager at SpringHill Suites Monroeville, responded to this review

I apologize that you were not as happy with our hotel as you were hoping. I wanted to make sure that future guests are not confused about the amenities of our rooms, so I double checked our website. It correctly describes that there is a mini-refrigerator in each kitchen area. We are actually in the process of getting signage to... More 

Dallas, Texas
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 17, 2015

We booked online with the specification of a roll in shower, when we arrived our room was not as requested and confirmed via email. They didn't care that it was the incorrect room, the staff was changing and they were too interested in leaving to help. They said they only had one roll in room and it had been filled.... More 

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Renee M, Manager at SpringHill Suites Monroeville, responded to this review

I am terribly sorry that your request for a roll in shower room was not accomodated and the staff was not as responsive to the issue as they should have been. I appreciate your feedback on the problems that you encountered, and I intend to use this to train our employees on how to better serve our guests. Once again,... More 

Denver CO USA
Level Contributor
199 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed April 20, 2015

One of the things you come to expect from a Marriott property is the consistency you can find from property to property. This hotel was nothing special, but the price was good, it was close to my office in Monroeville, the bed was comfortable, the sheets were clean, the room was clean, they had nice Paul Mitchell bath products, and... More 

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Canton, Michigan
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 9, 2015 via mobile

Stayed here with the family while coming through on a road trip. No reservation, able to give us a nice double bed room at very good price. Room was very clean, comfortable and accommodating for having 2 little ones. Breakfast was ok at best in the morning, a slight step above continental but not very fresh. Staff very friendly, would... More 

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michigan
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 7, 2015

We needed a place to stay that would be right off the turnpike and also have options for places to eat. After some research we chose this hotel. The check in was easy, staff very friendly. We had a king room with a pull out sofa for our daughter. The room was clean - but we did not care for... More 

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