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Holiday Inn Express Grove City-Prime Outlet Mall

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21 Holiday Boulevard, Mercer, PA 16137
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Holiday Inn Express Grove City-Prime Outlet Mall
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Holiday Inn Express Grove City-Prime Outlet Mall
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200 reviews from our community

Traveler rating
    79
    77
    35
    7
    2
See reviews for
75
46
8
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Ontario, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The poorest Holiday Inn Express we have stayed in. As frequent travelers both in N America and overseas we are aware that not all franchises are created equal. This one is certainly low on the list of hotels we would visit again. Convenient location near the highway - but that is probably it's only redeeming feature. Rooms are shabby, beds... More 

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Whitby
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The location is incredible!!! If you are here for shopping or a quick stop off highway. Very easy to get too and find. Staff are very friendly. We arrived late in the evening, we were told they have 24hr Hot drinks and Popcorn in the lobby!! which were all good :) The hot tub was VERY nice after a day... More 

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Contributor
12 reviews 12 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 18, 2015

good place to stay...with good breakfast served, free wifi restaurant serves only breakfast..for all other meals you have couple of options nearby... premium outlet mall nearby is a good place to visit.. theres a forge called Wendell August also nearby, open to public enterprise rent a car is a small stroll away

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LG2005, Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review

Thank you for reviewing us. We appreciate your kind words about our hotel, breakfast service, and free WiFi. We hope to see you again soon! More 

Buffalo, New York
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 16, 2015

The hotel was clean and the room was nice and spacious. The water for the whirlpool and shower stayed nice and hot. The breakfast was good and the workers made sure the food was hot and not empty at any time! The front desk worker name PAULA was excellent and very nice and pleasant. She made our stay enjoyable! The... More 

Was this review helpful? Yes 1
LG2005, Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review

Thank you so much for taking the time to share the great experience you had at our hotel! We are so glad to hear that got to enjoy our hot showers, breakfast, and excellent staff. We hope to see you again soon. More 

New Holland, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2015

Very nice, clean well maintained facility. Willing to work with our special needs. As a snow storm was predicted for the next day we had to change our plans and leave a day early. The hotel was gracious enough to credit our second night.

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LG2005, Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review

Thank you so much for taking the time to share the great experience you had at our hotel! We loved having you here and are looking forward to seeing you on your next visit to the area. More 

1 review
5 of 5 stars Reviewed February 1, 2015

Our room and the rest of the hotel was clean (I have high cleanliness standards) and well maintained. Excellent water pressure, pleasantly surprised by courtesy bathroom supplies which were higher quality -from Bath & Body Works. Decent price ($109 king room). Pleasant staff.

Was this review helpful? Yes
LG2005, Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review

Thank you for reviewing us. We appreciate your kind words about our clean hotel, amenities, and pleasant staff. We hope to see you again soon on your next trip to Grove City, PA! More 

Stoney Creek, Ontario
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2015

Stopped here after checking in at two other hotels close by... one of which is also owned by the same corporation and apparently managed by the same General Manager. I was quoted two different prices for the same kind of room and the first room shown to me was a long walk down a hall on the first floor which... More 

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LG2005, Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review

Thank you for reviewing us. We appreciate your kind words about our front desk agent Paula and breakfast staff. I am happy to hear that she was able to find you the perfect room. I will mention your suggestions about the handicap rooms to her for future reference. Thank for staying with us and we hope to see you again... More 

ontario
Top Contributor
65 reviews 65 reviews
32 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed January 17, 2015

We spent one night here on the way down to Florida. We have had good experiences at Holiday Inn Express hotels in the past but not this place. To be fair, everything was clean and the bed was reasonably comfortable but there were other issues that tipped the scale in the other direction for us. It appears it is an... More 

Was this review helpful? Yes 1
LG2005, Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review

I am so sorry to hear that you most recent stay with us was below par. We take pride in our hotel and I'm sorry that we feel short of your expectations. We appreciate your honest feed back as we use this to continually improve our hotel. We would love to speak to you more about the issues you have... More 

Stouffville, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 12, 2015

We usually stay at the Super 8, but wanted to try a nicer place. The service was very nice and friendly and we loved the breakfast. They had scrambled eggs, sausage, and a machine that you click a button and 1 pancake is made in less than 1 minute. They also had a popcorn machine that was accessible 24/7. Internet... More 

Was this review helpful? Yes 1
LG2005, Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review

Thank you for taking the time to review us. We appreciate your kind words about our breakfast service, great internet, and clean room. We hope to see you again on your next trip to Grove City, PA. More 

Somewhere in PA
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 12, 2015

I paid extra to stay in a Jacuzzi suite, but the rate was not a good value when the room is dirty! First, there was hair on the bathroom floor and around the Jacuzzi! I even went down to country fair and bought bleach to clean the Jacuzzi before getting in! When I booked my stay, I got the last... More 

Was this review helpful? Yes 1
Marc P, General Manager at Holiday Inn Express Grove City-Prime Outlet Mall, responded to this review

MommySaver, Thank you for taking the time to complete your IHG Survey as well as posting a review on the branded website. I want to personally apologize for the issues you encountered during your most recent stay with us. We strive to provide each guest with great service as well as a clean and comfortable atmosphere and unfortunately we came... More 

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