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The Desmond Hotel

Hotel website
1 Liberty Blvd., Malvern, PA 19355
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The Desmond Hotel
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183 Reviews from our TripAdvisor Community

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Traveler rating
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    33
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    8
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Laurel Springs, New Jersey
1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

This hotel was part of a QVC Weekend package. Although I didn't select to stay here, the hotel is very nice. We had dinner (on our own, not as part of the QVC group) at the Fox & Hound, adjacent to the hotel lobby. The food was good, but the service was very slow. However, I don't think the restaurant... More 

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Dallas, Texas, United States
Level Contributor
62 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Although we didn't have power our entire stay due to a storm that passed through the staff did all they could to make us comfortable. With no power for air conditioning and an emergency generator that didn't work it was a hot day and night, but the hotel staff did everything possible to make a bad situation as pleasant as... More 

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Naples, Florida
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I don't understand how this hotel gets such high ratings, can't be their rooms. We were up all night as the 25 year old A/C system cycled on & off....on = sound of old VW redlining 1st gear....off = loud clunk. Then I get to enjoy the 1980's vintage water-saver shower nozzle. Gross to look at and good for about... More 

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Philadelphia, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In June 2015 had a family wedding and the Desmond is where our out of town guests stayed. The Desmond staff could not have been more attentive, even working to solve problems that they did not create. We had 100 guests and they enjoyed the rooms and service. Front desk manager Bill was very attentive. Sales rep Samantha was very... More 

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Honey Brook, Pennsylvania
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

Hands down the BEST hotel I have stayed at in a very long time! I traveled to the area to take advantage of their “Girlfriends Great Escape” package – which I originally thought was a little pricey for my taste. But, I can tell you firsthand, it was money completely well spent! When we arrived, we were warmly welcomed by... More 

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San Diego, California
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

What can I say about the Desmond...well first off it's way overpriced for such low class interior. Outdated Wallpaper, flooring, bathroom, no mini bar, no working fridge in rooms. I mean c'mon, where is the owner spending his money? A new golf membership? A new car for himself? Taking his mistress out to too many fancy dinners? Certainly not paying... More 

Was this review helpful? Yes 1
Mike_Chain, General Manager at The Desmond Hotel, responded to this review

Dear jswigg, Thank you for staying with us; I noticed you stayed in August of 2014. Since that time we have invested significantly in our guest room and public area refresh with more coming later this year and early 2016. The guest room refresh is complete with new carpet, wall covering, lighting, bedding drapes, sheers, some case goods, ihomes and... More 

Malvern
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I'm a frequent visitor to the Desmond hotel, and always have a nice experience. The staff is friendly, the atmosphere is seasonal and charming, and the restaurants are top notch. I look forward to deck (or 'The Sunset Grille') opening each summer for lobster and live music. Can't wait for the next time!

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Florida, Massachusetts
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A very nice place. Room very clean and comfortable. Bed and linens were very good. And breakfast prices with full service are reasonable. Not typical hotel rip off. Only wish is that they clean the hallways more than once per day. At 6pm one day some socks were in the hallway. And still there at 8am. But I do recommend.

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Ithaca, New York
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I remember when the Desmond was brand new...it was the highlight of the area - a beautiful property, excellent staff - with Mike Chain, Sr. in charge, and the deck was the hotspot of the area. Many business meetings and hospitality industry events were standing room only at the Desmond. Since those good 'ol days, when the Desmond's "heartbeat" was... More 

Was this review helpful? Yes 1
Mike_Chain, General Manager at The Desmond Hotel, responded to this review

Dear Kristen, I am so sorry for your recent stay, you certainly experienced a storm of issues, none of which should happen and all are preventable. My words obviously wont change your impression of our property, perhaps you will consider returning. Our events and outdoor dining are still quite busy, the evening of your stay the outdoor restaurant isn't open,... More 

louisville ky
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here for a wedding. The hotel itself was fairly nice. The complaint-for a hotel of this stature the only thing in the room was a coffee pot. There was no microwave and no refrigerator. When asked for additional towels was told by maid didn't have any bath towels but would get some. I had to go out later... More 

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Mike_Chain, General Manager at The Desmond Hotel, responded to this review

Dear Guest, Thank you for your recent stay, I am sorry it wasn't perfect. We are happy to deliver a refrigirator to your room we should have explained this to you upon arrival, and we could have been quicker to respond to your request for towels. I hope you had a safe trip home, please consider us for your next... More 

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